Various successful TQM procedures have contributed to solve the problems in actual business, but recently it is required to more speedily perform the improvement activity and to challenge solving foreseen latent engineering problems in addition to existing ones. This paper proposes a new scientific methodology which enables us to perform the requirements and to improve the principle of TQM. The performance of the proposed method is illustrated through same practical studies.

This study investigates the current situation of the ISO 9000 manufacturing industry in Taiwan, analyzing the business influence of ISO 9000 and the relation of the influence to industry-related characteristics. The study utilized polling and was approached from six aspects, using 26 indicator items to evaluate performance. The six approaches consisted of business management, finance management, production management, human resources management, marketing management, and a company's overall situation. Methods used to analyze the collected data were mainly drawn from descriptive statistics e.g.. the T test and analysis of single factors with variation. The study found that $96.6\%$ of the industry thought that the introduction of the ISO 9000 series was somewhat beneficial. The 26 indicator items among the six approaches were proved substantially effective by the T test. It was obvious that the effect of the ISO 9000 series industry standard was beneficial and helpful to the manufacturing industry.

250 winning products from 1985 to 1997 in the Korean market were examined in order to find that what kind of product attributes have been major determinants of commercial success in the market. The major determinants are different with product categories. For example, function has been the most important determinant in electric home appliances, while portability has been the most important in telecommunication products. The results will be a cue to the future direction of new product development.

In the 11th AQCS(1997), the paper entitled 'Statistical Analysis of Baseball Records - Jinx and National Characteristics -' was presented by the same authors. At that time, the differences between Japanese characteristics and those of Europeans, using baseball data were discussed, mainly from the viewpoint of 'ways of thinking about chance cause and assignable cause.' In this paper, the authors described also on the same subject from the different viewpoint, 'ways of thinking at the design and development stage of new products', From this viewpoint, the difference also be found. It seems that the most significant difference between Japan and Germany exists in the field of aeroplanes design. The German ideas in the field were very unique, therefore the authors classified and named their ideas as: A) 'Quantitative analysis' type idea, and B) 'Chemical synthetic' type idea. The former concept is composed of two ways of thinking: a) All parts essential for just flying must be used, but b) All other parts shall be rejected, as far as possible. The latter concept is that, the all additional parts necessary for the development of the above 'purified' original product should be added respectively, depending on the requests of customers. These ideas are outlined using the actual examples of German aeroplane.

The cause of software crisis is that software quality and productivity can not meet the requirement of software market. In order to resolve the software crisis, there are many approaches to be proposed. Software reuse is one of the high potential approaches to improve software quality and productivity. Some high-tech countries (like USA, Japan) have proposed and studied the topics of software reuse in 1970 and got several results. In software development procedure, the products of detailed design and implement phases are simple, definite and suitable for reuse. In this paper, the necessary documents of reusable software component will be proposed, and how to select and evaluate the software components with high reuse potential and high quality will be discussed and recommended.

An experience of suggestion system was reported in this paper for the purpose of investigating effective factors of suggestion system at the Suwon Plant of Samsung Corning, Inc. in Korea. Suggestion system is a formal attempt in which employees make suggestions from ideas and thinkings. With the effective system, the company can achieve goals on the improvement of the working processes and products. At Suwon Plant, TPM is connected to both corporate vision and suggestion system: the former is the management concept and the latter is an operational tool. Linked to TPM, suggestion system is found to be effective owing to the factors such as strong support of top management, high job involvement, extensive participation and speedy, convenient evaluation procedure.

'품질아카데미'는 우리산업의 품질경쟁력 향상을 위해 조직된 산${\cdot}$학${\cdot}$연품질경영 (QM) 전문가단체이다. '품질아카데미'에서는 우리나라의 품질경쟁력을 평가할 수 있는 모형을 개발하여 사례 연구와 우수기업선정 및 품질경영실태조사를 실시하였다. 18개의 전문분과 중 본 논문은 '서비스${\cdot}$유통업 QM분과'에서 조사한 서비스 유통업의 품질경영실태 조사 결과이다.

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers, service firms need to build an effective and ongoing service qualify information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. Accordingly, the purpose of the present study is twofold. 1. How to get the information on the service quality. 2. How to build a SQIS. An analysis is conducted of SQIS into input, process and output staging. One of numerous examples from financial service-sector firms is given to show SQIS can be developed to improve service qualify. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

It is recently to increase the interest of service quality. Nevertheless, it is the level in difficult to evaluate the service quality for its special feature. In this study, it was practiced for grasping the factors for which evaluating the service quality of bank and it was tried to examine how much these factors is affected on service quality. Though this study, we'll derive the factors of service quality from factors analysis which based on the T-test of making the consumer and the staff of bank. And then, I will account the different position between consumer and supplier by questionaire in relation to consumer and supplier.

1999년 대학입학 수학능력고사(이하 수능)부터 새롭게 선택과목제와 표준점수제가 도입된다. 선택과목제는 수리탐구II 영역에서 공통과목외 한 개의 과목을 수험생 개인이 선택해서 보는 것을 의미하고, 표준점수제는 영역별 난이도를 조정하기 위해 각 영역의 원점수를 평균 50, 표준편차 10인 점수로 표준화시키는 것을 뜻한다. 선택과목이 있는 영역의 경우는 난이도차뿐만 아니라 각 선택과목 집단별로 일반적인 학업능력의 차이가 존재할 수 있다. 따라서 점수를 표준화시킬 때 과목별 난이도뿐만 아니라 그룹별 학업능력의 차이도 고려해야 한다. 지금까지 발표된 등화방법은 대표적으로 모수적 방법인 선형등화와 비모수적 방법인 백분위수등화가 있는데 이 두 가지 방법은 모두 각 그룹의 학업능력이 동일하다는 가정 하에 전개되어왔다. 따라서 본 논문에서는 우리 나라 입시상황에 적절한 그룹별 능력차이를 보정한 선형등화와 분위수 등화 방법을 비교해 보았다.

Robust design is an approach to reducing performance variation of quality characteristic values in quality engineering. Taguchi has an idea that mean and variation are handled simultaneously to reduce the expected loss in products. Taguchi parameter design has a great deal of advantages but it also has some disadvantages. The various research efforts aimed at developing alternative methods.

This paper is a brief review of the different procedures that are available for fitting theoretical distributions to data. The use of each technique is illustrated by reference to a distribution system which including the Pearson, Poission approximation of Gamma distribution and Burr functions. These functions can be used to calculate percent out of specification. Therefore, in this paper a new methods for estimating a measure of non-normal process capability for Gamma distributed variable data proposed using the percentage nonconforming. Process capability indices combines with the percentage nonconforming information can be used to evaluate more accurately process capability.

Many leading companies know that the best quality dominates the world economy in the next 21 century and Six Sigma Program of Motorola Corporation could be considered as a typical model for it. Six Sigma Program is based on the quantitative analysis and the professional qualify manager's training. In fact, this program is a strategy to accomplish the total quality innovation by applying the standardized quality control techniques to the manufacturing or non-manufacturing operation parts. Since many companies recognized their successes and vision, leading domestic companies are very much interested in establishing and driving this program. However, they must understand the meaning of the program correctly and prepare the practicing strategy sufficiently, since there are many differences in ways to drive between other quality program such as TQM and Six Sigma Program. Otherwise, it should lead a big disappointment and another vapour of management paradigm. This study considers the concepts and features of Six Sigma Program of Motorola Corporation and suggest the effective practicing strategy, pointing out the possible problems.

Quality characteristics on the properties of process capability indices (PCIs) are often required to be normally distributed. But, if a characteristic is not normally distributed, serious errors can result from normal-based techniques. In this case, we may well consider the use of new PCIs specially designed to be robust for non-normality. In this paper, a newly proposed measure of process capability is introduced and compared with existing PCIs using the simulated non-normal data.

This research explores the application of the bootstrap methods to the construction of control limits for the x charts and the EWMA charts based on single observations with stationary autoregressive processes. The subsample means-based control chars in the presence autocorrelation are also considered. We use a technique for inferring confidence intervals using bootstrap, the percentile method. Simulation studies are conducted to compare the performance of the bootstrap method and that of standard method for constructing control charts under several conditions.

This paper is to reduce implementation time of POS system by applying QFD. All the related elements are classified by the hierarchical structure into three phases: expected quality, weight and evluation. The mentioned about includes the first and second improvement, and the case study of POS system of petrol stations in Taichung. The results of this research are shown in the following. 1. the first improvement was from average 76 days/station to 48 days/station. 2. the second improvement was from average 48 days/station to 36 days/station. 3. the ratio of target achievement was $162\%$

The axiomatic hypothesis of the objective distribution of evaluation subjection will be proposed in this paper. On the basis of that, set up the random response model of the expert evaluation system and the quality control principle of expert base. Under this principle, develop the statistical quality control theory of expert base, further; provide the quality improvement technology for expert base.

The p chart approximate to the normal distribution has a difficulty to analyze the process condition precisely when the negative LCL is occurred. Furthermore, the probability of Type I error increases compared with using its original binomial distribution. For a long time the p chart has been used as approximated to the normal distribution because of its easy use. However, it becomes rapid and convenient to calculate the binomial distribution through the development of computer and software, so it is strongly suggested to use the binomial distribution determining control limits to reduce the probability of Type I error. In this study, I suggest that the control limits can be designed in use of binomial distribution and they can be utilized without special software by illustrating the certain work for establishing p-chart with the commercial one(EXCEL).

A cost model, controlling multiple dependent subprocesses with minimum cost, is derived by renewal theory approach. The optimal multiple cause-selecting control chart and individual Y control chart are thus constructed to monitor the specific product quality and overall product quality contributed by the multiple dependent subprocesses. They may be used to maintain the process with minimum cost and effectively distinguish which component of the subprocesses is out of control. The optimal design parameters of the proposed control charts can be determined by minimizing the cost model using simple grid search method, An example is given to illustrate the application of the optimal multiple cause-selecting control chart and individual Y control chart.

A Markov Chain Monte Carlo method with data augmentation is developed to compute the features of the posterior distribution. This data augmentation approach facilitates the specification of the transitional measure in the Markov Chain. Bayesian analysis of the mixture exponential model discusses using the Gibbs sampler. Parameter and reliability estimators are obtained. A numerical study is provided.

To manage a phase of coding and unit-test, project managers have used to pay attention to a number of completed programs. And the manager makes a graph of progress. Usually, this graph of progress has S shape and doesn't linearly depend on the workload. So the degree of progress seems to be behind. In actual, many projects tend to be behind the schedule. Because of this reason, it is difficult to judge whether the project is behind or not in the early stage. In this paper, We propose the 'four-division model' to solve this difficulty.

A method of finding optimal linear restriction on regression parameters in linear model for mixture experiments in the sense of minimizing integrated mean squared error is studied. We use the formulation of optimal restrictions on regression parameters for estimating responses proposed by Park(1981) by transforming mixture components to mathematically independent variables.

Staggered nested designs are the most popular class of unbalanced nested designs in practical fields. The most important features of the staggered nested design are that it has a very simple open-ended structure and each sum of squares in the analysis of variance has almost the same degrees of freedom. Based on the features, a class of unbalanced nested designs which is generalized of the staggered nested design is proposed. Some of the generalized staggered nested designs are shown to be more efficient than the staggered nested design in estimating some of variance components and their linear combinations.

A family of test statistics is proposed for testing whether or not the mean residual life(MRL) changes its trend. We do not assume that the turning point or the proportion before the turning point is known. This family includes the test statistic proposed by Aly (1990) and Hawkins, Kochar and Leader (1992) for complete samples. We establish the asymptotic null distribution of test statistics and obtain asymptotic critical values of the asymptotic null distribution using Durbin's approximation. We study Monte Carlo simulation to compare the proposed tests with previously known tests.

This paper proposes an opportunistic age replacement policy. The system has two types of failures. Type I failures (minor failures) are removed by minimal repairs, whereas type II failures are removed by replacements. Type I and type II failures are age-dependent. A system is replaced at type II failure (catastrophic failure) or at the opportunity after age T, whichever occurs first. The cost of the minimal repair of the system at age z depends on the random part C(z) and the deterministic part c(z). The opportunity arises according to a Poisson process, independent of failures of the component. The expected cost rate is obtained. The optimal $T^{\ast}$ which would minimize the cost rate is discussed. Various special cases are considered. Finally, a numerical example is given.

This paper investigates the problem of determining optimal replacement policies for equipment subject to failures with cyclic rates. In many situations, the system failures depend on the operating environmental conditions that vary on time, usually with periodical manners. We use nonhomogeneous Poisson processes whose rate functions exhibit cyclic behavior as well as a long-term evolutionary trend to model the stochastic process of the failures when the rate of occurrence of the failures varies periodically, for example from day to day or between seasons. In this study, we compare optimal policies under the nonhomogeneous process with/without a cyclic component in the failure rate function. The analytical results for various situations are presented along with numerical examples using simulated data.

As business looks towards the $21^{\st}$ century, a long-term strategy that focuses on global sourcing will be the vital factor in whether companies win or lose. At the same time, with electronic components, it is important to ensure stable quality and reliability, together with other important parameters. In order to achieve this, creating an effective mechanism of failure analysis and database management for electronic components is essential. The authors introduce the actual mechanism employed by NEC and explain the ideas and insight they have obtained from their experience.

Recently graphical modelling is being studied as a useful process analysis tool for exploratory causal analysis. Graphical modelling is a presentation method that uses graphs to describe statistical models of the structures of multivariate data. This paper describes an application of this graphical modeling with two cases from the automotive parts industry. One case is the unbalance problem of the pulley, an automotive generator part. There is multivariate data of the product from each of the processes which are connected in the series. By means of exploratory causal analysis between the variables using graphical modeling, the key processes which causes the variation of the final characteristics and their mechanism of the causal relationship have become clear. Another case is, also, the unbalanced problem of automotive starter parts which consists of many parts and is manufactured by complex machinery and assembling process. By means of the similar technique, the key processes are obtained easily and the results are reasonable from technical knowledge.

Eight dimensions of quality suggested by Garvin are well-known. It can serve as a framework for strategic analysis to obtain leverage of quality in a competitive market. However, some practically important dimensions such as usability, cost, etc. are not included in the Garvin's. Based on a survey of newly introduced products, we suggest another framework for dimensions of quality: function, time, limitation, usability, problem prevention, economy, maintainability, nativeness, These dimensions are explained with examles.

Process Capability can be expressed with a process index which indicates the incapability of a process to meet its specifications. This index is regarded as a process capability index(PCI) or more precisely as a process incapability index(PII). It is obtained from a simple transformation of a PCI. Greenwich and Jahr-Schaffrath(1995) considered the PII $C_{pp}$ which could be obtained from the transformation to the PCI, $C_{pm}$, and they provided the asymptotic distribution for $C_{pp}$ which was useful unless the process characteristic was normally distributed. However, some statistical inferences based on the asymptotic distribution need a large sample size. There are some processes which process engineers could not help obtaining sufficiently a large sample size. Thus, we have derived its corresponding bootstrap asymptotic distribution since bootstrapping would be a helpful technique for the PII, $C_{pp}$ which was nonparametric or free from assumptions of the distribution of the characteristic X. Moreover, we have constructed six bootstrap confidence intervals used in reducing bias of estimations based on the bootstrap asymptotic distribution and simulated their performances for $C_{pp}$,

In order to detect causal relationships between latent traits of sensual impressions for a color and physical characteristics constructing it, it is a common practice first to extract latent factors by a factor analysis method and secondly to clarify the causal relationships by a regression analysis method. This paper presents a multivariate statistical technique to detect the influence of the physical characteristics to the latent factors simultaneously which treats the physical characteristics as experimental factors in a $L_{27}$ factorial design and analysis the effects of the factors to the latent trait scores by an ANOVA.

In the context of total quality management, customer satisfaction is a key factor of success. Customer needs have been in the past described with rather vague words. In order to lead in the competitive market, product designers must be willing to interpret and reflect customer perceptions of a product on the design. The objective of this research is to develop a systematic process capable of linking customer preferences on a product to the design of product elements or specifications. The design process consists of multivariate statistical analyses, semantic differentials, and multidimensional scaling techniques under the framework of a methodology known as quality function deployment which is frequently used to construct a quality design process. The process being established is expected to serve as an effective means to communicate between the customer and the designer through proper representational schemes of design elements.

QCC(Quality Control Circle) is a labor or employee group that regularly meets to discuss ways of improving product quality. Its goal is to develop and present various ways for employees to solve problems, generate and implement new ideas and gather information that would prove helpful in both areas. It will also educate employees of the responsibilities that a quality warranty will bring forth. This study conducted research on the QCC activity of Korean manufacturers in two primary ways: first part consisted of items used to diagnose QCC activity, Second part consisted of 8 items used to investigate goals and their effectiveness, obstruction and organization. Accordingly, main goal of our research was to find ways to improve through QCC.

Since 1997, JAB (The Japan Accreditation Board for Conformity Assessment) had started the activity of accreditation for the laboratory based on U.S. PL101-592: the Fastener Quality Act that was signed by President Bush on 1990. The number of accredit laboratories are 69 in Japan, 21 in Taiwan, 2 in Korea and 189 in U. S. A, as of 09/10/1998. The JAB accreditation encompasses the requirements of the ISO/IEC Guide 25, and the relevant requirements of ISO 9002. The purpose of ISO/IEC Guide 25, also had been harmonized as JIS Z 9325 'General requirements for the competence of calibration and testing laboratories 'mainly facilitates and promotes acceptance of calibration and test results between countries to avoid barriers to trade through as 'one stop testing'. The features and differences between Guide 25 and ISO 9000 will be clarify in this report.

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

This paper describes the reasons for enterprises to implement the ISO 14001 standard, the definition of a small-and-medium sized enterprise in Taiwan, characteristics of the small-and-medium sized enterprises, the problems faced by the enterprises exporting their products and the implementation of ISO 14001 standard for the small-and-medium sized manufacturing industries in Taiwan.

The measurement of welding temperature of connector is usually performed with an infra red temperature gauge. However, the factors, which influence the temperature measurement, are rarely known. This research used the welding temperature measurement of the connector as an example, applying the experimental design, in two-phase experiments, to search the affecting factors. In phase-I experiment, we used a resolution III, seven-factor fractional factorial design with two levels for each factor. The result showed that none of the factor was significant in affecting the welding temperature when the type I error ${\alpha}$ was 0.05. Next, we did the phase-II factorial experiment with three factors and each factor had three levels. The experiment showed the experimental time was significant in affecting the temperature measurement when the type I error ${\alpha}$ was 0.05. Further Duncan's multiple range tests on the second experimental data showed that the later the experimental time, the weaker the light intensity could have on the temperature measurement and the average of the highest temperatures was lower. Moreover, the later the experimental time, the smaller was the variance of the temperature measurement and the difference between the averages of the highest and the lowest temperatures was also lower.

Needless to say, the importance of the quality of observed values shall be emphasized in the field of 'TQM', because, the first step of 'TQM' should be some data - observed values. Usually, meaning of the quality of observed values should be, a) accuracy (trueness and precision), b) detection limit, c) cost and so on. However, the authors will describe mainly on b), in this paper. The definitions of technical terms related to 'Detection Limit' are defined in ISO l1843-1 Capability of detection - Part1:Terms and definitions (1998). The most important terms extracted from the above standard are shown in the following table. The application of the 'Detection Limit' to the actual measurement is discussed in this paper.

Dr. Taguchi proposed three models of ideal functions for dynamic systems with double signal factors. He also gave examples for each model yet without derivation. It will be difficult for other engineers to follow because Dr. Taguchi didn't show us how he obtained those models. Actually we can analyze each example from engineering aspect based on basic mechanism. In this paper we use brake systems to illustrate our approach of derivation and obtain a different form of ideal function from what Taguchi proposed. Our purpose is to provide an example that engineers can imitate and solve his problem at hand.

The advent of very large scale integration(VLSI) has had a tremendous impact on the design of fault-tolerant circuits and systems. The increasing density, decreasing power consumption, and decreasing costs of integrated circuits, due in part to VLSI, have made it possible and practical to implement the redundancy approaches used in fault-tolerant computing. The purpose of this paper is to study the many aspects of designing fault-tolerant systems in a VLSI environment. First, we expound upon the opportunities and problemes presented by VLSI technology. Second, we consider in detail the importance of design mistakes, common-mode failures, and transient faults in VLSI. Finally, we examine the techniques available to implement redundancy using VLSI and the problems associated with these techniques.

TQC, the features of Japanese QC (JQC), is forced to change now. There are many problems related to QC field, such as magnification of quality objects, social quality, thoroughness of CS, enforcement of PL law, applications of ISO standards concerning the QA system and the environmental management system, and still more recent American industrial tendency which attaches importance to TQM and so forth. Qn the occasion of JQC have passed for fifty years, since 1945. I would like to look back upon its QC history and discuss the meaning of the recent changes in QC concepts and the theoretical framework of its QC.

In order to improve labor productivity in plants, it is important to grasp the existing problems there. But it is not easy for all the people in charge to have the same level understanding to those. This article suggests an approach to tackle with this situation by using various visualization techniques.

In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA), It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementory methodology.

QS-9000 was established by Chrysler, Ford, General Motors and some Truck Manufactures to solve problems of efforts to prepare original standards for each company. When we compare the requirements in QS-9000 with those in ISO 9000, we may observe that those of QS-9000 are more specific, since the user of the standard is limited to the automobile industry. In particular, the requirements on statistical techniques are described in more detail. In this paper, we present the requirements on statistical techniques in QS-9000. Specifically, we review the contents of QS-9000 and explore the philosophy and the minimum requirement on statistical techniques behind the description.

Continuous quality improvement (CQI) has been promoting progresses of the social, and which is being studied and applied in much more widespread area at present. This paper systematically studies and reports research results of continuous quality improvement, involved in several key viewpoints of CQI such as the background of management and engineering philosophy on CQI, the objectives of CQI, the ways to implement CQI, the objects of CQI based on process. In terms of management methodology, the results of discussion on Benchmarking & CQI, standardization management and its certification & CQI, TQM pyramid & CQI and self-assessment & CQI etc. are reported. In quality engineering field, CQI culture of variation reduction is presented. Actually this paper is a comprehensive research project report of 'Continuous Quality Improvement System', supported jointly by NSFC and KOSEF.

한국 품질경영의 추진현황을 파악하고 향후 발전방향을 모색하기 위해서 최근에 산학관에 있는 품질관련 전문가그룹을 대상으로 설문조사를 실시하였다. 본 발표는 설문조사 과정을 소개하고 설문조사의 결과를 품질경영 정의, 추진현황, 그리고 향후 발전방향으로 분류하여 제시한다. 본 연구의 의미는 그간 경험적으로 판단되어 왔던 핵심 품질활동에 대한 전문가 그룹의 견해를 설문조사를 통해서 확인하였다는 점과 이를 근거로 향후 발전방향을 제시하였다는 것이다.

This study aims to improve the activities of Quality Circle of Korea companies. For this purpose we studied the fctors to influence the performances of Quality Circle activities, and based upon this result we suggested the improvement method of Quality circle activities. This study will give one way of activating the Quality Circles of our companies.

The use of Internet has became an indispensible job to virtually every work, including quality management. The amount of information on quality management available via the Internet has increased dramatically in the last a few years. In this paper, it is discussed in detail how to search quality-related sites efficiently on the Internet. Many sites of interest on quality management are also introduced.

감성공학적 제품개발을 위해서는 제품에 대한 인간의 선호도, 및 감성을 파악하는 것이 매우 중요하다. 인간의 감성은 개인의 내적 심리상태에 의하여 영향을 받으며, 개인에 따라 큰 차이를 나타낸다. 인간의 얼굴유형에 따라서 성격을 파악하는 심리학적 개념을 이용하여 얼굴유형별${\cdot}$특징별로 소비자들의 승용차 구매패턴에 어떤 차이가 있는지를 분석했다. 분석결과 얼굴유형별${\cdot}$특징별로 구매패턴에 약간의 차이가 있었다. 이와 같은 방법에 대해서 보다 구체적이고 체계적인 연구가 이루어진다면 실제로 마케팅과 감성공학 등에 응용할 수 있을 것으로 판단한다.

증가하는 교통사고의 발생을 미연에 방지하기 위하여 현재 우리나라에서는 교통사고 다발지점을 선정하여 관리하고 있다. 본논문에서는 주위환경을 고려하지 않고 정의되는 현행 다발지점정선정시 문제점을 시정하기 위하여 통계적인 품질관리 기법중 하나인 U-관리도와 X-관리도를 이용하여 사고다발지점을 규명하여 사고감소정책에 도움을 주고자한다.

TRIZ, the Russian acronym for Theory of Inventive Problem Solving(TIPS) is introduced in this paper. The core concepts of TRIZ such as levels of inventions, patterns of technological evolution, technical and physical contradictions are explained. It is also discussed that how TRIZ can be applied to quality function deployment in order to overcome negative correlations(i.e., trade-off relationships) between engineering characteristics. Some case examples are presented for the purpose of explanation.

Although the bimodal mixed weibull distribution is used to developing burn-in model widely, the failure times for a component or a system is often truncated at some time, T, due to the obsolescence in the electronics industry. In this paper, we will determine minimum total cost and burn-in time by using the bimodal mixed weibull distribution and the truncated bimodal mixed weibull distribution under the free warranty policy. The results of this study are summarized as follows. First, when products or system is not repairable, the width of the change of burn-in time can be larger by ${\beta}_1,\;{\beta}_2$ Second, if burn-in time become longer, it will be impossible to consider the bum-in in a long time, and in this case, the burn-in time should be shorten by the acceleration burn-in. Third, in case that opportunity loss cost or repair cost is exceed the warranty cost, or the total cost of considering burn-in is larger than that of not considering burn-in, it is not existed burn-in time which makes total cost to minimize. Forth, the shorter life-cycle of product, the more burn-in times will be decreased and the cost in considering burn-in will be increased

Robust design in industry is an approach to reducing performance variation of quality characteristic value in products and processes. Taguchi has used the signal-to-noise ratio(SN) to achieve the appropriate set of operating conditions where variability around target is low in the Taguchi parameter design. Taguchi has dealt with having constraints on both the mean and variability of a characteristic (the dual response problem) by combining information on both mean and variability into an SN. Many Statisticians criticize the Taguchi techniques of analysis, particularly those based on the SN. In this paper we propose a substantially simpler optimization procedure for robust design to solve the dual response problems without resorting to SN. Two examples illustrate this procedure. in the two different experimental design(product array, combined array) approaches.

In this paper we propose smooth nonparametric estimator of Mean Residual Life(MRL) based on a complete sample. This estimator is constructed using estimator of cumulative failure rate which is derived as the maximum likelihood estimate of cumulative failure rate in the class of distributions which have piecewise linear failure rate functions between each pair of observations. We derive the asymptotic properties of the our estimator. The proposed estimator is compared with previously known estimator by Monte Carlo study.

2차 반응표면분석을 위한 부분합성계획은 실험 비용이 많이 들거나, 실험 자체가 어려워서 시간의 소비가 많은 경우, 실험오차의 독립추정이 가능할 때 효과적이다. 반응표면분석에서는 회전성과 기울기 회전성을 만족하는 것이 중요하다. 따라서 본 논문에서는 회전성과 기울기 회전성의 관점에서 부분합성계획을 살펴보고 또한 인자의 수와 중심점의 수가 변함에 따라서 어떤 a(중심에서 축점까지의 거리)의 값이 최적의 실험계획이 되도록 하는지를 연구하였다.

In this dissertation, a new process capability index $C_{psk}$ is introduced for non-normal process. The Pearson curve and the Johnson curve are selected for capability index calculation and data modeling the normal-based index $C_{psk}$ is used as the model for non-normal process. A significant result of this research find that the ranking of the seven indices, $C_p,\;C_{pk},\;C_{pm},\;C^{\ast}_{pm},\;C_{pmk},\;C_s,\;C_{psk}$ in terms of sensitivity to departure of the process median from the target value T=M from the most sensitive one up to the least sensitive are $C_{psk},\;C_{s},\;C_{pmk},\;C^{\ast}_{pm},\;C_{pm},\;C_{pk},\;C_p$. i.e, By the criteria adopted for evaluation of PCI's $C_{psk}$ is the most sensitive to the departure of the process median from target and $C_p$ is least

In parameter design introduced by Taguchi, we analyze a signal-to-noise(SN) ratio. The SN ratio is a function of the expected loss due to the variation of quality characteristic. In this paper, an easy way for developing SN ratios is presented, which can be used to several quality characteristics simultaneously in parameter design. To develop such multivariate SN ratios, the transformation method of the expected loss and combining techniques are employed. And the analysis of real empirical data for an application of the proposed method is also presented.

The conventional management which had economic requirement such as productivity, competition, customer satisfaction, and return needs the environmental management in order to meet a change of the external situation such as the environmental requirement (such as resources reduction, pollution prevention, and waste reduction). However, there have been a few studies which try to investigate internal factor and to regard external factors as negative ones. This paper proposes the external factors are significant to the performance. Several hypotheses were developed regarding the relationships. Based on the collected data from 126 firms, the hypotheses were analyed with SPSS.

다구찌 기법으로 더 알려진 품질공학은 아직도 우리 나라 현장에선 어려운 것으로 인식되어 잘 사용되지 않고 있다. 일본에서는 품질공학을 다방면에 적용하고 있다. 제공공정이나 화학공정에 사용되는 것은 당연하나, 양복 디자이너, 의사의 진단에도 적용한 것이 보고되고 있다. 품질공학을 고정된 기법으로 보는 것이 아니라, 모든 현실의 문제를 해결하는 방법으로 적용을 넓혀가고, 새로운 연구를 거듭하고 있다. 그럼에도 불구하고, 일본 JUSE나, 전문가들은 품질공학 확산을 위해 다방면으로 노력하고 있다. 현재 일본에선 품질공학을 ISO화하자는 주장이 있다. 의무적으로 모든 공장에 적용 시키자는 것이다. 일본 전문가들은 일본 기업 운영 시스템이 경직되었음을 경고하면서, 일본의 경영자 층과 관리자 층이 환경변화에 적응하지 못하고, 구태의연한 모습을 많이 지적한다. 기술자들도 수동적이고, 새로운 시도를 하지 않는 무사안일 주의가 팽배했음도 지적하고 있다. 구미의 엔지니어들은 좋은 기법이라면, 스스로 먼저 공부하여 적용하는 데 비하여, 한국이나 일본에서는 좋은 기법의 활용도 경영층의 이해가 선행되야 한다. 경영층이 품질공학을 이해하지 못하면 도리어 품질공학 도입을 반대하게 된다. 경영층을 이해 시키는 방법으론, 현재의 상태가 위기임을 강조하고, 새로운 방법으로 품질공학을 소개한다. 그 다음 품질공학의 사례를 들어 확신을 심어주는 것이 한 방법이다.

Even though advocates of TQM emphasize the role of TQM more than before, the interest of general public have decreased in recent years. A few months ago, the Fortune introduced a survey result showing that management tools (including TQM) are to some extent fashion items, becoming chic or declasse with the march of the management zeitgeist. According to the article, TQM has cooled off and other approaches have risen to take the place. Is TQM a really dying fad? This paper discusses the problem.

This Paper is to describe about new concept of the hidden cost of quality and through two cases plastic bottle manufacturing to explain how to find out it. Generally, the hidden quality cost does not show in the accounting record, but some time can find in the data of cost accounting or management accounting. How to combine between the hidden quality cost and the accounting method is discussed in the conclusion.

The paper aims to apply a model of continuous quality improvement (CQI) to Taiwan provincial Pin Ton hospital. Tools of quality control were used both total quality management (TQM) and quality control circle (QCC) in order to approach the objective of ${\ulcorner}$higher quality, higher efficiency, lower cost${\lrcorner}$. During two years, this hospital has organized thirteen QC circles that were classified three categories according to that objective: four circles work for higher quality; the other four circles work for higher efficiency; five circles for lower cost. After implementation, several results were found from two viewpoints. From viewpoint of tangibility, one of the most outcomes is to reduce labor cost from 56 persons to 28 persons of temporary employees. From viewpoint of intangibility, the result was evaluated using radar chart to compare the difference after improvement. This paper is going to report the process of CQI for the hospital management because it is a new issue in Taiwan since 1997

The objective of this study is to optimize the responses of the creep feed ceramic grinding process simultaneously by an off-1ine multicriteria optimization methodology. The responses considered as objectives are material removal rate, flexural strength, normal grinding force, workpiece surface roughness and grinder power. Alumina material was ground by the creep feed grinding mode using superabrasive grinding wheels. The process variables optimized for the above objectives include grinding wheel specification, such as bond type, mesh size, and grit concentration, and grinding process parameters, such as depth of cut and feed rate. A weighting method transforms the multi-objective problem into a single-objective programming format and then, by parametric variation of weights, the set of non-dominated optimum solutions are obtained. Finally, the multi-objective optimization methodology was tested by a sensitivity analysis to check the stability of the model.

Artificial neural networks (ANN) have successfully applied into various areas. But, How to effectively established network is the one of the critical problem. This study will focus on this problem and try to extensively study. Firstly, four different learning algorithms ANNs were constructed. The learning algorithms include backpropagation, simulated annealing, genetic algorithm, and tabu search. The experimental results of the above four different learning algorithms were tested by statistical analysis. The training RMS, training time, and testing RMS were used as the comparison criteria.