Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
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The efficiency evaluation for TQM activities

  • Yoo Hanjoo (Dept. of Business Administration, Sahmyook University) ;
  • Lee Jeong-Dong (Techno-Economics and Policy Program, College of Engineering, Seoul National University)
  • Published : 1998.11.01
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Abstract

In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA), It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementory methodology.

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