• Health Policy and Management
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• v.17 no.3
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• pp.68-86
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• 2007

This study was performed to explore the effect of customer satisfaction and switching barriers on customer royalties in medical services. 900 households, 1% sample were randomly selected from K city located in Kangwon province. Interview survey was performed with structured questionnaire for the entire people, 923 persons who experienced medical service utilization during one year before survey on time, september, 2002. In comparison of switching barriers by sociodemographic characteristics, lower income group and lower educated group showed the higher level of recognition level on availability of changing the service provider significantly. In terms of economic loss as one of switching barriers, the group of over aged 61, the lower income group and the lower educated group felt higher than other groups. Also, the time loss of switching barrier was recognized in 41-60 aged group and employee in service industry highly. For the perceived risk factor as another switching barrier, the high educated group showed the higher recognition level in performance risk and felt higher social risk than other groups. In analysis of customer satisfaction and loyalty levels by switching barrier components, the lower level of availability of changing the service provider and the higher level of recognition for economic and time loss, they showed the higher satisfaction and loyalty levels. In final step, multiple regression analysis showed the positive relationship between customer satisfaction, switching barrier and customer loyalties. Besides, the moderating effect of switching barrier in relationship between customer satisfaction and loyalties was significant and this results suggests that the influence of customer satisfaction to customer loyalties might be weakened in high level of recognition for switching barrier. In conclusion, perceived risk of economic and time loss as switching barrier is an important factor and should be considered in planning of marketing strategy carefully in terms of defensive marketing.

• Journal of Korean Academy of Nursing
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• v.39 no.1
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• pp.124-135
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• 2009

Purpose: The purpose of this study was to evaluate the service satisfaction for families who have someone with mental illness, and are using community mental health centers in Gyeonggi Province. Methods: The participants in this study were 796 family members. Data were collected using Family satisfaction survey questionnaire developed by the author (23 items on family service and 15 items on client service). Results: The total satisfaction level for the service with family and client resulted in above average scores. Of the 23 service items, data showed the highest level of satisfaction was with professional skills and attitude, and day rehabilitation programs, and the lowest for professional activities for advocacy and social welfare benefits, emergency & crisis intervention, medical expense subsidies. Of the 15 service items, job and housing related service had the lowest level of satisfaction. Conclusion: It is recommended that psychiatric emergency & crisis intervention programs and system development be accelerated. Also, there is a need to develop medical expense subsidy programs for older family caregivers, job and housing focused rehabilitation programs and community facilities for the client, as well as more active and powerful professional advocate activities for persons who have mental disabilities and their families.

• The Korean Journal of Health Service Management
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• v.13 no.2
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• pp.39-54
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• 2019

Objectives: This study was performed to investigate selection factors for specialized hospital and to find out the impact of hospital selection factors on satisfaction, revisiting invention and recommendations. Methods: A survey was performed with 398 inpatients of 4 specialized joint hospital in Busan. Data were collected from August to October 2016 with questionnaires and analyzed using SPSS 24.0. Results: First, inpatients know that it was a specialized hospital were highly satisfied and willing to revisit and recommend. Second, in hospital satisfaction, influence size was shown in order of specialty factors, service quality factors, physical factors, and accessibility factors. Third, the intention to revisit hospitals was higher in the awareness of a specialized hospital and high satisfied inpatients, and recommendation intend were affected by the higher revisitation intention, the high satisfaction level, and the high professionality level. Conclusions: All the hospital selection 4 factors for joint specialized hospitals affects satisfaction level which is linked to revisit and recommend. Specialized Hospitals will have to strengthen qualitative management of hospital selection factors to enhance patient satisfaction.

• The Journal of Korean Academic Society of Nursing Education
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• v.18 no.1
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• pp.120-130
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• 2012

Background: The purpose of this study was to examine relationships among self-assessment, self-efficacy, and satisfaction after OSCE(Objective Structured Clinical Examination) using smart phone. Methods: The convenience sample was consisted of 90 nursing college students. The data were collected from November 15 to November 18 in 2011. The data were analyzed using SPSS win 19.0 program. Data were analyzed with descriptive statistics including t-test, ANOVA and Pearson's correlation coefficient to compare self-efficacy and satisfaction by subject's general related characteristics and to examine the relationships among variables. Results: The level of self-efficacy was 3.48(${\pm}0.27$). The level of satisfaction was 4.01(${\pm}0.54$). Self-efficacy was significant relationship satisfaction with practice education (r=.380, p=.045), satisfaction with the method of practical tests (r=.270, p=.009), and satisfaction with major (r=.250, p=.015). There was significant relationship between satisfaction with major and satisfaction with practice education (r=.240, p=.020). Conclusion: Comprehensive intervention promoting self-efficacy, interpersonal relationship, and perceived image of nurses after practicum is needed to improve self-efficacy and satisfaction, for those who can not better interpersonal relationships, perceived image of nurses after practicum.

• Korean Journal of Human Ecology
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• v.14 no.1
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• pp.193-208
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• 2005

The purpose of this study is to find out not only customer demands and satisfaction with service quality in restaurants, but the difference between customer satisfaction and employee practice. This study also identifies the factors affecting customer satisfaction. For the purpose, 116 copies of a questionnaire for employees and 213 for customers were analyzed with frequency, percentile, mean, multiple regression analysis, T-test, one-way ANOVA, and Duncan's Multiple range test, using SPSS/WIN 10.0 program. The major findings obtained in this study are as follows: First, customer demands were affected mostly by educational level among socio-demographic variables. Second, customer demand for service quality was not fully being met, considering customer satisfaction level. Third, employee practice was generally above customer satisfaction. Fourth, One of the variables that chiefly affect customer satisfaction was demand for information and facilities.

• The Journal of Korean Society for School & Community Health Education
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• v.12 no.1
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• pp.21-33
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• 2011

Objectives: The aim of this study was to investigate the relationship among sexual attitudes, sexual behaviors and ego-resilience of girl's high school students. Methods: A cross-sectional, descriptive study was conducted. The subjects were 284 students from 4 girl's high schools. Data were collected on September, 2010 by using a structured questionnaire. The data were analyzed using PASW/WIN 18.0 program. Results: Sexual attitude showed significant differences according to satisfaction level with school and teachers. Sexual behavior showed significant differences according to satisfaction level with teachers, smoking and alcohol drinking experiences. The ego-resilience of the subjects was significantly different in terms of satisfaction level with school and teachers. And there were significant correlations among sexual attitudes, sexual behaviors and ego-resilience respectively. Conclusions: These results suggest that the school life and teachers have important duties to manage sexual issues of the girl students. Therefore, it is needed to develop intervention program for the girl students to improve satisfaction level with school and teachers.

• Journal of Digital Convergence
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• v.16 no.11
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• pp.37-44
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• 2018

This study aims to analyze the mediating effect of disability level on the relationship between economic activity participation and life satisfaction level of middle-age and older women with disabilities. The survey respondents were 4,961 women with disabilities aged from 45 to 65 who participated in one of the first series of the PSED(2nd to 8th). Results of the analysis showed the economic activities of middle-aged and older women with disabilities and level of disability were correlated with a statistical significance in the analysis phase 1 and 2, and economic activity participation affected life satisfaction level through the level of disability as a parameter, indicating that a mediating effect does exist. This study suggests that to enhance the life satisfaction level of middle-aged and older women with disabilities through participation in economic activities, an employment scheme based on their level of disability is necessary.

• Journal of Korean Academy of Dental Administration
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• v.11 no.1
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• pp.28-37
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• 2023

In this study, in order to analyze the effects of dental technology students' degree of satisfaction with their major and sense of self-esteem on college life stress, we conducted a self-administered questionnaire for 270 dental technology students. conducted a frequency analysis, t-test, one-way ANOVA, correlation analysis, and multiple regression analysis, and the results are as follows. As a result of analyzing the degree of major satisfaction, there was a significant difference in the department satisfaction (p<.05). The average score in major satisfaction was relatively high at 3.68. As a result of analyzing the level of self-esteem, there was a significant difference in grade and department satisfaction (p<.05). The average score in self-esteem question was relatively high at 3.75. As a result of analyzing the level of college life stress, there was a significant difference in the department satisfaction (p<.05). The average score for each college life stress area was relatively low at 1.97. As a result of analyzing the correlation between college life stress, major satisfaction, and self-esteem, college life stress was found to have a significant negative (-) correlation with major satisfaction and self-esteem. As a result of a regression analysis conducted on the effect of self-esteem and major satisfaction on college life stress, the variable that most influenced college life stress was found to be the self-esteem factor.

• Quality Improvement in Health Care
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• v.8 no.2
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• pp.160-171
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• 2001

Background : This study was conducted to compare the level of satisfaction between mothers who were educated on the care of newborns by video-taped method and those by verbal one before discharge. Methods : Fifty-two mother (verbal method group) from a free standing OB & GY hospital in Wonju City and forty-seven mothers (videotaped method group) from the OB & GY section of Wonju Christian Hospital(WCH) were selected for a study sample. The knowledge and understanding of newborn care and the degree of maternal satisfaction were assessed after the education by self-administered questionnaires. The opinions of the 11 nurses of WCH who were involved in the education were also collected by a questionnaire. Results : With respect of the level of understanding and satisfaction with the discharge education on newborn care, there is no significant difference between the videotaped educated group and verbal educated one. The correlation analysis of the video education group revealed a strong correlation between the score of understanding and satisfaction with the discharge preparation(r=0.409, p=0.01), and between the satisfaction scores for discharge preparation and discharge education(r=0.844, p=0.001). As for the verbal education group, the score of understanding also correlated significantly with both the score of satisfaction with the discharge education(r=0.272, p=0.001) and the discharge preparation(r=.680, p=0.001). Conclusions : This study showed that the discharge education to mothers regarding newborn care by a videotaped method does not improve the understanding or satisfaction of the mothers. However, the response to the mode of discharge education varies by the characteristics of the mothers. In conclusion, the characteristics of the mother should be considered in order to improve the understanding and knowledge of newborn care when the mode discharge education is chosen.

• Journal of agricultural medicine and community health
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• v.31 no.2
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• pp.165-176
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• 2006

Objectives: This study aimed to evaluate job satisfaction and its related factors among radiological technologists. Methods: The subjects were 302 persons in various hospitals and the data were collected from 22 May to 17 July, 2005 using a structured questionnaire. It was composed of socio-demographic characteristics, job-related factors, and job satisfaction with the duty inner factors, the duty outside factors, and the organizational factors. Results: Men were more satisfied than women in their employment(p<0.05). Job satisfaction level of university hospital workers were higher than the general hospital, the hospital, and medical clinics. Job satisfaction level of the general radiological technologists showed lower than the chief radiological technologists (p<0.05). In monthly average grant, the more gained, the higher the satisfaction level(p<0.05). By multiple linear regression analysis, the related factors of job satisfaction level were medical field and duty position (p<0.05). Conclusions: The research shows that job satisfactions levels of the radiological technologists are determined by the health and safety of the work environment. Therefore more improvements must be made for radiological technologists to be more satisfied in their jobs.