• 제목/요약/키워드: Satisfaction Evaluation

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청소년 자아존중감과 환경특성이 삶의 만족도에 미치는 영향: 긍정적 자아평가와 부정적 자아평가의 상호작용 (Adolescent's Self-Esteem, Environmental Characteristics and Life Satisfaction: Interaction of Positive Self-Evaluation and Negative Self-Evaluation)

  • 정득;이종석
    • 한국콘텐츠학회논문지
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    • 제15권9호
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    • pp.273-284
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    • 2015
  • 본 연구는 한국청소년정책연구원에서 제공하는 한국아동 청소년 패널조사(Korean Children and Youth Panel Survey) 3차년도(2012) 자료를 이용하여, 중학교 3학년 2,040명의 자아존중감이 삶의 만족도에 미치는 영향을 분석하였다. 생태학적 관점에서 삶의 만족도에 대한 영향요인으로 환경특성(부모친밀도, 친구친밀도, 교사친밀도, 학습적응도)과 개인특성을 고려하였다. 개인특성으로서 자아존중감을 긍정적 자아와 부정적 자아에 대한 평가라는 별개의 두 차원으로 구분하였을 때, 삶의 만족도에 대한 영향요인으로서 두 평가 수준의 상호작용 효과가 존재했다. 즉 부정적 자아평가가 삶의 만족도에 미치는 영향은 긍정적 자아평가 수준에 따라 달랐는데, 긍정적 자아를 높이 평가할수록 부정적 자아가 삶의 만족도에 미치는 음(-)의 영향은 감소했다. 또한 부정적 자아평가 수준이 낮을수록 삶의 만족도가 높았지만, 긍정적 자아평가가 상대적으로 낮은 수준에서는 삶의 만족도가 높지 않았다. 이러한 결과는 청소년의 부정적 자아 형성의 문제를 해결하는 것이 긍정적 자아 형성으로 이어지지 않을 수 있으며, 삶의 만족도를 증진시키기 위해서는 부정적 자아 형성의 문제해결을 넘어 긍정적 자아 형성을 위한 방안과 정책들이 모색되어야 한다는 것을 제시한다.

학업성취도 평가를 통한 강의평가 타당성 제고 및 수업태도에 대한 보정을 통한 강의만족도 신뢰성 제고 (Improving the Validity of Evaluation through Evaluating Academic Achievement and Enhancing the Reliability of Satisfaction of Teaching through Correction of In-class Attitude)

  • 윤규원
    • 문화기술의 융합
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    • 제9권4호
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    • pp.211-221
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    • 2023
  • 이 연구는 강의평가의 대상에 학업성취도를 추가하여 평가의 타당성을 높이고, 수업태도에 대한 통제정당성을 검증하고 수업태도 보정지수를 개발하여 평가의 신뢰성을 높이기 위한 목적으로 실시하였다. 연구의 결과는 다음과 같다. 첫째, 학생의 수업태도는 강의만족도에 유의미한 영향을 미치는 것으로 확인되었다. 수업태도가 긍정적일수록 강의만족도가 높아지고, 수업태도가 부정적일수록 강의만족도가 낮아지는 것으로 나타났다. 둘째, 학생의 수업태도는 학업성취도에 유의미한 영향을 미치는 것으로 확인되었다. 수업태도가 긍정적일수록 학업성취도가 높으며, 수업태도가 부정적일수록 학업성취도가 낮은 것으로 나타났다. 셋째, 강의만족도는 학업성취도에 유의미한 영향을 미치지 못하는 것으로 확인되었다. 강의만족도가 높다고 해서 강의품질이 높다고 할 수 없으며, 강의만족도가 낮다고 해서 강의품질이 낮다고 할 수 없다는 의미이다. 넷째, 수업태도로 인해 왜곡될 수 있는 강의만족도 결과를 보정하기 위한 강의만족도 보정지수를 개발하였다. 결론적으로 강의만족도외에 학업성취도를 평가대상으로 추가하여 강의평가의 타당성을 제고하고, 강의만족도 보정지수를 적용하여 강의평가의 신뢰성을 제고해야 한다.

미술관의 물리적 전시환경에 대한 관람 만족도와 관람행태의 특성에 관한 연구 - 평면작품 위주의 전시공간을 중심으로 - (A Study on the Characteristic of Viewing Satisfaction and Viewing Behavior on the Exhibition Environment of Art Museum - Focusing on the exhibition spaces exhibit by flat works -)

  • 이규황
    • 한국실내디자인학회논문집
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    • 제21권3호
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    • pp.11-21
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    • 2012
  • In order to increase visitors' viewing satisfaction and viewing behavior in the art museum exhibit by flat works, it is necessary to analyze the characteristics of major evaluation factors, such as 'the number of artworks and their intervals', 'the space of exhibition and the size of walls', and 'compositional change of exhibition spaces', which have a close relationship with each evaluation factors, by focusing on artworks and exhibition space. Thus, to investigate how the characteristic differences of the major evaluation factors in art museums affect visitors' viewing satisfaction and viewing behavior, this study compared the related analytical indicators, and conducted a correlation analysis. The results of this study are summarized as follows: First, the degree of concentration on artworks (which has been selected as a collective assessment indicator of visitors' satisfaction) increased when the exhibition space of art museum is display by less artworks and they have big interval in the large wall. Second, visitors' viewing satisfaction and qualitative viewing behavior increased when the exhibition space of art museum are simple and they change to simpler step by step. These findings imply that there is a high correlation between visitors' visio-perceptual experiences and viewing behavior, and that visitors' viewing satisfaction and viewing behavior can be predicted partially in the certain exhibition environment from this correlation.

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모바일 커머스 산업에 있어서 정보가치 평가 요인이 무선인터넷 서비스 만족에 미치는 영향 연구 (An Effect on Service Satisfaction by Information Valuation Evaluation Factor in M-commerce Industry)

  • 김민철;양영배;김두경;냠수릉
    • 디지털융복합연구
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    • 제8권3호
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    • pp.95-113
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    • 2010
  • 모바일 커머스는 최근 매우 거대한 시장을 자치하고 있으며 사용자들한테 무한한 가능성을 보이고 있는 분야 중 하나이다. 이러한 상황은 휴대폰으로 모든 것을 해결하는 컨버전스 기술이 많은 주목을 받고 있어 모바일 커머스에 관한 연구가 끊임없이 요구되고 있다. 이와 관련하여 본 연구는 모바일 커머스에 대한 관심이 고조되고 있는 시점에서 모바일 커머스 서비스에 대한 정확한 평가와 사용자의 품질만족에 대한 분석 결과를 제시하여 모바일 커머스 서비스의 품질 향상에 필요한 정보를 제시하고, 소비자의 만족도를 고려할 수 있는 콘텐츠의 개발 방향을 제시하고자 하는 것이 주요 동기이다. 본 연구에서는 기존 연구에서 발췌한 품질모형을 바탕으로 하여 모바일 서비스를 주로 많이 이용하고 있는 사용자층을 20대의 젊은 층으로 판단하여 이를 대상으로 설문조사를 실시하였으며, 수집된 자료를 토대로 여러 분석방법을 통하여 모바일 커머스의 성장 동향과 활성화 방향을 분석하였다. 본 연구의 시사점으로 인터넷의 비용만족을 높이기 위해서는 제공된 콘텐츠의 분야별 종류와 제공범위에 관심을 갖는 정보가치 평가 요인 중 적시성과 신뢰성에 관심을 높여야 하고, 서비스 품질 만족을 높이기 위해서는 찾고자 하는 정보에 대한 정확도를 높이는 전략이 필요할 것이다.

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연구과제 평가에 대한 과제책임자의 반응과 그 영향요인에 관한 연구 (A Study on the Project Manager's Reaction to R&D Evaluation and Its Influencing Factors)

  • 김인철;한도희
    • 기술혁신학회지
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    • 제3권2호
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    • pp.48-60
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    • 2000
  • An effort has been made in this paper to measure the project manager's reaction to R&D project evaluation and present the useful information related to rebuilding an R&D evaluation system. Results of this study show that project manager's reaction is related to the selection of reasonable items for evaluation, the rater's expertise, the project manager's participation in evaluation process and so on. Accordingly, managers of the research institute have to set up the evaluation system after deeply considering these results.

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유통 서비스에 대한 고객 평가에 있어 소비자 흥정 선호의 조절효과 (The Moderating Effect of Bargain-proneness in Customer Evaluation of Retail Service)

  • 김용철
    • 유통과학연구
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    • 제17권4호
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    • pp.69-76
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    • 2019
  • Purpose - The purpose of this study is to examine the effect of basic value satisfaction on service quality evaluation and customer loyalty and the moderating effect of Bargain-proneness in this process. Specifically, I analyzed the influence of basic value satisfaction, the mediating effect of service quality evaluation, and the moderated mediation effect of Bargain-proneness. Research design, data, and methodology - Data collection for this study was conducted for adults over 18 years of age with shopping experiences in traditional market within a month around the traditional market in the metropolitan area. A total of 250 questionnaire response data was obtained. Hypotheses were tested using SPSS. The PROCESS macro method was used to verify the mediating effect of the service quality evaluation on the relationship between basic value satisfaction and customer loyalty. Hierarchical regression analysis was performed to analyze the moderated mediation effect of the bargain-proneness tendency. Results - Empirical results showed that the basic value satisfaction affected service quality evaluation and customer loyalty. Specifically, it has been found that it directly affects customer loyalty and indirectly influences through service quality evaluation. The moderated mediation effect of the bargain-proneness tendency in the process of basic value satisfaction affecting customer loyalty through service quality evaluation has been verified. In other words, the higher the bargain-proneness tendency, the more influence the basic value satisfaction has on the favorable service quality evaluation. Conclusions - This study contributed to the distribution literature in that it attempted a new empirical study considering the variable 'bargain-proneness tendency', which had not received much academic attention in the past. Furthermore, this study contributed academically in that it presented important moderating variables that should be paid attention in the field of distribution studies. In this study, bargain-proneness was used with a focus on traditional markets, but this variable could play an significant role in future offline distribution studies that should pay attention to meet hedonic needs of shopping. These results suggested that traditional market practitioners should focus on the basic value and that the bargain-prone consumer segment should be considered as a target.

유료 경매사이트 이용의사에 관한 연구 (A Study on Propensity for Commission Paid Auction Site)

  • 한수진
    • 가족자원경영과 정책
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    • 제11권2호
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    • pp.133-154
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    • 2007
  • This research investigated consumer's usage of, evaluation on and satisfaction of the Auction Site, with a view to analyze the key factors influencing a commission paid Auction Site. The findings of results from the analysis are summarized as follows. First of all, the consumer group at the age equal to and less than 20 years old showed the highest purchasing frequency, and the consumer group with a household income less than 2,500,000 won showed the highest number of hours on the site. Secondly, the evaluation index showed that consumers think highly of the complaint resolution process, and, especially, the aged consumer group respected the Auction Site's level of confidentiality of transaction and privacy. Thirdly, among consumers' satisfaction, subdivided by types, price satisfaction was the highest followed by quality satisfaction, settlement satisfaction, delivery satisfaction, information satisfaction and AS satisfaction, in that order. Fourthly, in the event consumers used the commission paid Auction Site, the number of times it has been used, evaluations related to information provision and evaluations on confidentiality of transactions and privacy are influential parameters.

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정보시스템의 사용자 만족도 평가에 관한 연구 (A Research for End-User Satisfaction Evaluation on Information Systems)

  • 박민생;신미향
    • 한국컴퓨터정보학회논문지
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    • 제5권4호
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    • pp.154-160
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    • 2000
  • 최근 정보기술의 급격한 발달과 함께 정보시스템의 개념과 역할에도 많은 변화가 나타나고 있다. 더불어 정보시스템의 효과적인 관리와 운영을 위해서는 보다 체계적인 MIS 평가가 요청되고 있는 실정이다. 이전부터 MIS 평가에 관한 많은 연구들이 이루어져 왔으나, 관점의 다양성과 MIS의 도입성과의 포괄성으로 인해 MIS 평가를 위한 사용자 만족도가 개별 시스템에서 산출되는 결과물에 대한 평가로 국한되어왔다. 이에 본 연구에서는 기존의 MIS 평가에 관한 연구들을 기초로 변화된 MIS를 종합적으로 평가할 수 있는 개념적인 프레임워크를 제시하였다. 즉 MIS도입으로 인한 결과물에 대한 사용자 만족도 및 조직 전체의 변화에 대한 만족도 등 기존의 MIS 평가에서 제시된 다양한 관점과 평가방법을 종합하여 새로운 평가 프레임워크를 제시하였다.

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신체장애인의 주거만족도 평가 요소 도출에 관한 연구 (A Study on Deriving Evaluation Factors for Housing Satisfaction of the Physically Handicapped)

  • 박미영;소준영
    • 한국실내디자인학회논문집
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    • 제25권1호
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    • pp.201-212
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    • 2016
  • This study is a literature study aimed to derive the evaluation factors for the survey of housing satisfaction of the physically handicapped. To attain the objective, the present study compared the influential factors of housing satisfaction for normal people and those for the physically handicapped found in the precedent researches, and analyzed them to draw out the evaluation factors for housing satisfaction of the physically handicapped. And then it drew out sub-factors and elements for the housing satisfaction of the physically handicapped. The evaluation factors for housing satisfaction of the physically handicapped are divided mainly into physical, social-psychological and economic factors. First, physical factor consists of 'functionality (usability)', 'safety', 'convenience', 'comfort', 'aesthetics', 'accessibility (mobility)', 'identifiability (recognition)'. Of them, 'functionality (usability)' factor consists of 3 sub-factors and 8 elements. 'Safety' was subdivided into securing safety and public order/crime prevention. and structural safety, and 7 elements were drawn out from 'safety'. 'Convenience' is sub-categorized into convenient usage and simple operation, and 9 elements were derived. 'Comfort' was classified into 2 sub-factors and 9 elements. 'Aesthetics' was classified into 2 sub-factors and elements. 'Accessibility (mobility)' was divided into 2 sub-factors and elements. 'Identifiability (recognition)' was classified into 2 sub-factors and 5 elements. Second, social-psychological factor includes 'sociality' and 'independence' factor. One sub-factor and one element were drawn from each of both factors. Third, 'economic factor' consists of 'economy'. One sub-factor and elements were drawn out from the factor. It is expected that the 10 evaluation factors, their sub-factors and elements that have been derived from this study can be used as the basic data and/or reference in designing residential space for the physically handicapped and making policy for it after verifying them in following studies. The present study finds itself significance in that the findings here can ultimately improve the housing welfare and life quality of the physically handicapped.

경기 일부지역 영양교사의 직무만족도, 업무수행도와 만족도, 업무수행을 위한 지식.기술의 요구도 및 자기평가 (Job Satisfaction, Work Performance, Work Satisfaction, Perceived Needs and Self-Evaluation of Knowledge and Skills of Nutrition Teachers in Gyeonggi Area)

  • 임재연;김경원
    • 대한지역사회영양학회지
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    • 제19권1호
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    • pp.60-70
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    • 2014
  • The purpose of the study was to examine job satisfaction, work performance, work satisfaction, perceived needs and self-evaluation of knowledge and skills of nutrition teachers. Survey questionnaire was administered to 106 nutrition teachers in schools of Gyeonggi area. Subjects were categorized into high- or low-job satisfaction group, and study variables were examined by job satisfaction group. Overall job satisfaction was high, with a mean score of 14.9 out of 20. High-job satisfaction group had more favorable perception regarding human relations and workplace atmosphere compared to the counterparts (p < 0.001). Work performance, examined by 12 items, was not significantly different between the two groups. However, satisfaction regarding specific work of nutrition teachers was significantly different by job satisfaction (p < 0.001). High-job satisfaction group responded that they had more knowledge and skills in areas such as food purchase management, food sanitation and safety management, equipment and facility management, nutrition education, nutrition counseling (p < 0.01), and general management & marketing (p < 0.05). High-job satisfaction group also indicated that nutrition teachers need to have more knowledge and skills than the counterparts, regarding food purchase management (p < 0.001), nutrition education (p < 0.01), nutrition counseling, general management and marketing, and teaching practices (p < 0.05). In addition, study results showed significant positive correlations among study variables. This study suggested that job satisfaction of nutrition teachers might be increased by having favorable human relations and workplace atmosphere, increasing satisfaction with specific work of nutrition teachers, and by increasing the knowledge and skills required for the work of nutrition teachers.