• International Journal of Quality Innovation
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• v.7 no.1
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• pp.20-34
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• 2006

The purpose of this study is to investigate what happens within an organization when a process view of the business is adopted. With the example of an empirical case, we aim to illustrate: how members of the organization make sense of process management; what contributions members of the organization consider to be the result of adopting a process view; and the relationship between the functional and the process structure. The empirical base in this study is one of Sweden's largest purchasing organizations within the public sector. The results are drawn from interviews with the process owners and a survey to all members involved in process teams. The case findings reveal an ambiguous image of process management. At the same time as process management solved specific organizational problems, it generated new dilemmas. It is argued that it is more rewarding to consider the adoption of the process view a 'social negotiation' rather than the result of planned implementation. The study also highlights that the meaning of process management is not anything given but something being created, and its negotiation and translation into organizational practice is open-ended. Furthermore, the study gives an illustration of the conflict between the adopted process view and the existing functional organization.

• Journal of Korean Society for Quality Management
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• v.24 no.1
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• pp.96-109
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• 1996

In this paper, we consider the quality problem of black oxide process in casting for which Taguchi method is used. We explain simply the Taguchi method and existing problems in Black Oxide process. We analyze the problem by the quality improvement procedure proposed by Taguchi. The design factors and noises using cause-effect diagram are found, the experiment is made using orthogonal array. After ANOVA, the critical factors are determined and the optimal process condition is designed. After parameter design, we derive the tolerance levels. As a result of changing the levels of process parameters, the variance of quality characteristic was decreased by quarter and the average value was also decreased by half. We estimated the predictable profit of the improvement.

• Journal of Korean Society for Quality Management
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• v.34 no.1
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• pp.1-12
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• 2006

This paper presents a six sigma project for improving gate painting quality in a medium-sized automotive part company. The project follows a disciplined process of five macro phases: Define, Measure, Analyze, Improve, and Control. A CTQ(critical to quality) is determined based on COPQ(cost of poor quality) analysis, and a process map is utilized for identifying process input variables. Three KPIV s(key process input variable) are selected; Painting Temperature, Painting Quantity, and Painting Viscosity, and DOE(design of experiments) is utilized for finding the optimal process conditions for three KPIVs. MINITAB software is used for data analyses and DOE. The sigma level of defects rate has improved from 2.93 to 3.66.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.345-352
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• 1998

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

• Journal of Korean Society for Quality Management
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• v.20 no.1
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• pp.80-90
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• 1992

In industries, the capability indices $C_p$ and $C_{pk}$ can be used to provide measures of process potential capability and performance, respectively. The new approach advocated by Taguchi in quality control overcomes some problems in other approaches preventive management activities. Taguchi introduces the emphasis on loss function to improve quality of products on the side of customer. The proceeding concept of capability indices is not rational for the measurement of quality if the process mean is not equal to target value. The Taguchi approach is said to be more reasonable than the others in quality evaluation because of his loss function. However, the capability indices $C_{pm}{^+}$ and $C_{pn}$ using Taguchi's loss function only consider, acceptance cost for deviation from target value within specification limits. In other words, they do not include rejection cost for nonconformings that are failed to fall on the specification limits.

• Proceedings of the Safety Management and Science Conference
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• 2005.05a
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• pp.503-521
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• 2005

Process capability indices are widely used in industries and quality assurance system. When designing the parameter on the multiple quality characteristics, there has been a study for optimization of problems, but there has been few former study on the possible conflicting phenomena in considertion of the correlations among the characteristics. To solve the issue on the optimal design for muliple quality characteristics, the study propose the expected loss function with cross-product terms among the characteristics and derived range of the coefficients of terms. Therefore, the analysis have to be required a multivariate statistical technique. This paper introduces to multivariate capability indices and then selects a multivariate process capability index incorporated both the process variation and the process deviation from target among these indices under the multivariate normal distribution. We propose a new multivariate capability index $MC_{pm}^{++}$ using quality loss function instead of the process variation and this index is compared with the proposed indices when quality characteristics are independent and dependent of each other,

• Proceedings of the Safety Management and Science Conference
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• 2004.11a
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• pp.69-79
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• 2004

Process capability indices are widely used in industries and quality assurance system. When designing the parameter on the multiple quality characteristics, there has been a study for optimization of problems, but there has been few former study on the possible conflicting phenomena in considertion of the correlations among the characteristics. To solve the issue on the optimal design for multiple quality characteristics, the study propose the expected loss function with cross-product terms among the characteristics and derived range of the coefficients of terms. Therefore, the analysis have to be required a multivariate statistical technique. This paper introduces to multivariate capability indices and then selects a multivariate process capability index incorporated both the process variation and the process deviation from target among these indices under the multivariate normal distribution. We propose a new multivariate capability index $MC_{pm}^{++}$ using quality loss function instead of the process variation and this index is compared with the proposed indices when quality characteristics are independent and dependent of each other.

• Korean Journal of Construction Engineering and Management
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• v.8 no.3
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• pp.150-158
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• 2007

As higher and bigger buildings, steel structure is so for a basic building structure. Quality management of the steel frame work is started from pre plan phase. And classification and relation of works is very important in quality management. The purpose of this study is developing a quality management model for the better quality management in a steel frame work. This model consider a interrelationship of works and $input^{\circ}{\S}utput$ information, and based on the actual condition of current quality management.

• Journal of Korean Society for Quality Management
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• v.24 no.2
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• pp.113-127
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• 1996

A various quality data are produced during nuclear fuel fabrication. In order to control quality data efficiently, Computerization of Quality Information System(QIS) using personal computer was established. Database control software and analysis software were developed for QIS. QIS was applied the fuel manufacturing and quality inspection. Quality trend analysis, process control, process capability and quality history docket for nuclear fuel manufacturing were performed by QIS. Through the Quality Information System, quality assurance, quality control, process control and manufacturing engineering were performed efficiently in nuclear fuel manufacturing.

• Journal of Korean Society for Quality Management
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• v.26 no.4
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• pp.65-78
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• 1998

Process capability indices, used to determine whether a production process is capable of producing items within a specified tolerance, have been widely used in process assessments. In this paper, we consider some process capability indices using loss function when process is contaminated normal. Also, we examine some small sample properties related to these estimaters by some simulations.