• Journal of Families and Better Life
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• v.33 no.5
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• pp.37-53
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• 2015

The purpose of this study is to examine the differences in perceived time pressure between employed and non-employed married women in Korea. The sample of married couple from the Korean Time Use Survey 2009 (n = 6,948 couple diaries) was used to examined the difference in the level of perceived time pressure over the life cycle of two group. This study also investigated the married women's time use, husband's time use as well as hour of domestic outsourcing and whether such factors are associated with lowering perceived time pressure of married women. Results showed employed wives felt almost 3 times more time pressed than non-employed wives, and the gap mostly remained over different life cycles. Total work hours were associated with increasing the time pressure of both groups of women, while regenerating time was associated with ameliorating time pressure. The result suggests that the time pressure gap between employed and non-employed wives can be partly due to the relative length of total labor hours and regenerating time among the two groups. Ordered logit analysis revealed that husband's paid work hours were not associated with wive's feeling rushed, but husband' unpaid work hours were positively linked with time pressure of their wives. Results indicated if employed or non-employed wives are feeling very busy, there is a high chance that husband might give them some help. We found employed wives spend more hours on housework outsourcing, and purchasing goods for housework was not associated with lowering the feeling of pressure of employed wives. There were both similarity and difference in factors associated with women's feeling pressed among employed and non-employed wives. It implies that social process and it's strategies to alleviate the time pressure can be different by women's employment status.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.44 no.4
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• pp.128-135
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• 2021

WDM(Wavelength Division Multiplexing) is called a wavelength division multiplexing optical transmission method and is a next-generation optical transmission technology. Case company F has recently developed and sold PLC(Planar Lightwave Circuit), a key element necessary for WDM system production. Although Chinese processing companies are being used as a global outsourcing strategy to increase price competitiveness by lowering manufacturing unit prices, the average defect rate of products manufactured by Chinese processing companies is more than 50%, causing many problems. However, Chinese processing companies are trying to avoid responsibility, saying that the cause of the defect is the defective PLC Wafer provided by Company F. Therefore, in this study, the responsibility of the PLC defect is clearly identified through estimating the defect rate of PLC using the sampling inspection method, and the improvement plan for each cause of the PLC defect for PLC yeild improvement is proposed. The result of this research will greatly contribute to eliminating the controversy over providing the cause of defects between global outsourcing companies and the head office. In addition, it is expected to form a partnership with Company F and a Chinese processing company, which will serve as a cornerstone for successful global outsourcing. In the future, it is necessary to increase the reliability of the PLC yield calculation by extracting more precisely the number of defects.

• Proceedings of the Korea Information Processing Society Conference
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• 2001.10b
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• pp.1589-1592
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• 2001

일반적으로 아웃소싱은 비용절감이나, 경쟁력 확보를 목적으로 기업 외부에서 필요한 자원, 기술력 및 해결방안 등을 찾는 경영기법으로, 단순용역업무에서부터 기업의 핵심기능인 IT 분야에 이르기까지 폭 넓게 활용되고 있다. 특히 IT 아웃소싱은 일상적인 정보시스템의 운영 및 개선, 네트워크 운영 및 어플리케이션의 유지/개선 등을 외부의 전문가에게 맡겨 점진적인 서비스 수준의 향상과 비용의 절감을 유도하고, 내부자원은 핵심역량에 집중시켜, 기업의 경쟁력을 높이는 하나의 경영수단으로 각광 받고 있다. 본 논문에서는 실제 통신서비스업체의 IT분야를 아웃소싱한 사례 연구를 통해서 IT 아웃소싱의 추진 시 필요한 제반사항과 절차, 추진배경등을 알아보고, 아웃소싱 성과를 결정하는 중요 요소인 서비스 성과측정 모델에 대해 연구하였다. '90 년대 후반 통신시장개방, 본격적인 경쟁체제 돌입등 핵심역량강화 차원에서 시작된 아웃소싱은 통신업체 국내최초의 사례로 처음부터 예상치못했던 어려움과 추진과정에서의 시행착오도 많이 겪었다. 또한, 선진외국사례의 아웃소싱 계약사례 및 서비스수준을 평가하기위한 서비스 수준 약정서등 국내 통신업체 환경에 맞게 잘 짤여지도록 수많은 검토와 사례 연구를 통해 계약을 체결할 수 있었으며, 아웃소싱이후 예상되었던 많은 문제점들을 해결하기위해 아웃소싱 인력들의 의욕수준을 높이기위한 직무 재교육, Incentive 제도 도입, 서비스와 관련된 제반 프로세스 재정립 등을 통하여 소기의 성과를 이룩할 수 있었다. 특히, 통신업체 IT 아웃소싱의 성공요인은 계약적 구조적 측면에 해당하는 적정한 서비스의 평가와 이에 상응하는 대가의 지급방안에 대한 것이고 양 사가 만족할 만한 성과를 내가 위해서는 수직적관계가 아니라 제휴관계로서의 Relationship 을 유지할 수 있도록 이 두가지 모두를 고려 해야만 성공적인 아웃소싱 추진에 한걸음 더 나아갈 것이며, 아울러 향후에도 아직 미흡한 분야인 IT 아웃소싱에서 적정수준의 대가지급 방안 및 바람직한 Relationship 에 영향을 미치는 여러 가지 요인에 대해서도 살펴 봄으로써 IT분야의 Outsourcing을 검토하거나, 추진할 때 도움이 될 수 있도록 하고자 한다.

• Journal of Information Technology Services
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• v.3 no.2
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• pp.25-37
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• 2004

SME's(Small and Medium-sized Enterprises) have limited resources to build information systems on their own. They do not have effective information systems and not utilize e-business technology enough. The government thus have provided various supports for SME's IT developments. However, those supports do not seem so effective that SME's can operate appropriate information systems and do e-business well. The objective of this study is to develop conceptual policies for the government. We suggest an integrated government support which consists of three core stratigies: one-stop service center, outsourcing of public service, and triggering strategy. In order for the government support to be effective, the government should serve SME's needs continuously and professionally.

• Information Systems Review
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• v.19 no.1
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• pp.147-168
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• 2017

We investigated perceptual similarity and the difference between client and vendor in information technology (IT) outsourcing projects. Specifically, we focused on each player's perception of how the fit of governance and peripheral knowledge affects the performance of IT project outsourcing. For 107 IT projects, we surveyed both client and vendor in the same IT projects and compared the responses of each side. Through a dyadic analysis, we first found that both client and vendor put more weight on the vendor's peripheral knowledge than that of the client as a positive influencer of project performance. However, regarding the governance style of an IT project, client and vendor showed completely different perspectives. The client believed that the vendor's peripheral knowledge positively contributes to the performance of IT project under the governance of outcome control. However, the vendor showed that its peripheral knowledge creates synergy effects under the governance of process control. Our interpretation of the perceptual similarity and difference between client and vendor delivers managerial implications for businesses that process IT projects.

• Journal of Information Technology Services
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• v.10 no.3
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• pp.127-147
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• 2011

Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.17 no.4
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• pp.193-201
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• 2017

Financial firms strengthen to protect personal information from the leakage, introducing various security solutions such as print output security, internet network Isolation system, isolationg strorage of customer information, encrypting personal information, personal information detecting system, data loss prevention, personal information monitoring system, and so on. Financial companies are also entering the era of cutthroat competition due to accept of the new channels and the paradigm shift of financial instruments. Accordingly, The needs for security for customer information held by financial firms are keep growing. The large security accidents from the three card companies on January 2014 were happened, the case in which one of the outsourcing personnel seized customer personal information from the system of the thress card companies and sold them illegally to a loan publisher and lender. Three years after the large security accidents had been passed, nevertheless the security threat of the IT outsourcing workforce still exists. The governments including the regulatory agency realted to the financail firms are conducting a review efforts to prevent the leakage of personal information as well as strengthening the extent of the sanction. Through the analysis on the application of security policy for outsourcing personnel in case of large-scale Financial IT projects and the case study of appropriate security policies for security compliance, the theis is proposing a solution for both successfully completing large-scale financial IT Project and so far as possible minizing the risk from the security accidents by the outsouring personnel.

• The Journal of the Korea Contents Association
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• v.13 no.3
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• pp.339-351
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• 2013

In this research, we analyzed the influence factors and introducing outcomes empirically. The influencing factors over IT Outsourcing set up organizational factors(maturity of information system, the support of CEO), dealing factors(asset speciality, uncertainty, degree of using of information system), and risk factors(risk of safety/security. cost increase, loss of autonomy). The result of this study are as follows. In the organizational factors, degree of a maturity of the information system and the support of CEO were analyzed as the variables affecting the introducing outcomes positively. In the dealing factors, however, the degree of using information system was only analyzed as the variables affecting the introducing outcomes positively, while the speciality of asset and the uncertainty factors were analyzed as the variables not affecting the introducing outcomes. In the risk factors, the risk of safety/security and the increase of cost were only analyzed as the variables affecting the introducing outcomes positively, therefore loss of autonomy, was not analyzed as the affecting variables.

• The Journal of the Korea Contents Association
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• v.13 no.8
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• pp.420-432
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• 2013

This study examines the effects of airline outsourcing staff work environments with respect to job satisfaction, turnover intention and achievement. Research results show three significant findings. First, among the four variable factors for work environment, the most influential factor for job satisfaction was 'mutual cooperation of affiliated airlines'; 'training system' was found as the second most influential variable. Second, among the four variable factors examined for work environment, the most influential factor on turnover intention was found as 'human capabilities and labor intensities', followed by the 'training system' factor. Third, 'job satisfaction' was found to have a significantly negative (-) effect on outsourcing staff turnover intention. 'Job satisfaction' and 'turnover intention' were found to have a significant effect on organizational achievement. In conclusion, it can be said that mutual cooperation between airlines and airline outsourcing firms is the most valuable factor to enhance airline outsourcing.

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.275-298
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• 2012

Holding conventions and exhibitions are deemed as a highly valued-added services. The conventions and exhibitions industry (CEI) contributes to the development of the region in which the venues are located by creating jobs, boosting the local economics, attracting dollars and increasing tax incomes. At the same time, the international awareness of the region rises after holding an international exhibition or convention. This study investigated the effects of outsourcing services quality that employed by corporations organizing conventions and exhibitions on business performance and customer satisfaction of organizing corporations. It was found that many convention organizing corporations relied on outsourcing services for the most of the process. Given that the staff members of outsourcing companies serve as the major source of services for events, the quality of their services has much effects on the business results of hiring corporations. In this study, major factors influencing the service quality and the importance of the service quality were addressed. And the ideas for effective method for controlling the outsourcing sources were also suggested for hiring corporations and outsourcing companies.