• Title/Summary/Keyword: Five-Factors Analysis

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Effects of Child Welfare Service Quality Delivery and Customer Satisfaction from the Service Distribution Perspective (서비스 유통 관점에서 아동복지기관 서비스질의 전달에 대한 인식과 이용자 만족도에 미치는 영향)

  • Um, Keung-Ho;Kim, Jin-Woo
    • Journal of Distribution Science
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    • v.13 no.8
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    • pp.91-96
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    • 2015
  • Purpose - This study reviews the delivery of child welfare service quality and examines how the dimensions of the variables of customer satisfaction impact the results from a service distribution perspective. This study differs from existing research since it proposes that a recognized level of child welfare service quality is necessary to achieve customer satisfaction from the perspective of service distribution. Research design, data, and methodology - This study explores child welfare service quality factors that affect customer satisfaction. The study examines and analyzes demographic variables, service quality dimensions, and the causal relationships between child welfare service quality and customer satisfaction. Data from 300 child welfare cases were collected from organizations in Korea in the areas of Busan and Gyeongsangnamdo. The methods of analysis are as follow. First, using descriptive analysis frequency, the percentages were evaluated to assess the demographic variables. Second, Cronbach's α was used to test reliability and to evaluate the internal consistency of the measuring of items. Third, multiple regression analysis was conducted to find out how much the independent variable can affect customer satisfaction. Results - Five factors of child welfare service quality were identified in three categories: process quality (assurance, empathy), results quality (reliability, caring), and physical environment quality (tangibles). There were significant differences among the effects of the child welfare service quality factors on customer satisfaction. A multiple regression analysis was done with process quality (assurance, empathy), results quality (reliability, caring) and physical environment quality (tangibles) to test the hypothesis: assurance (t=2.434, p<0.05), empathy (t=3.677, p<0.001), reliability (t=3.271, p<0.05), caring (t=4.380, p<0.000), and tangibles (t=3.654, p<0.01) had a positive influence on child welfare service quality from a service distribution perspective. Therefore, hypotheses 1, 2, 3, 4, and 5 were supported. In addition, multiple regression analysis on the effects of the variables showed that caring (β=0.273), empathy (β=0.246), tangibles (β=0.265), reliability (β=0.152), and assurance (β=0.131) all had a positive and strong influence on child welfare service quality from a service distribution perspective. Therefore, all child welfare service quality categories (process, results and physical environment quality) were positively statistically significant. Conclusion - In this study, the main findings can be summarized as follows. First, the quality of service of child welfare consists of three dimensions of quality: process quality, results quality, and physical environment quality. The results of the multiple regression analysis also showed that caring and reliability were confirmed as more meaningful variables by the increasing loading factors. Second, the family members involved in child welfare proposed caring as the most important variable among the dimensions of service quality. Third, the results of the hypothesis testing using regression showed that all child welfare service quality factors had a positive impact on customer satisfaction. The results of the study could provide useful information to help increase the effectiveness of delivery strategies for child welfare service quality from a service distribution perspective.

A Study on Selection of Proposed Waste Facilities Sites using Geographic Information System (지리정보체계를 이용한 일반폐기물 매립후보지의 입지선정에 관한 연구)

  • Bae, Min-Ki;Chang, Byung-Moon
    • Journal of the Korean Association of Geographic Information Studies
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    • v.1 no.2
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    • pp.14-25
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    • 1998
  • The purpose of this paper is to select proposed waste facilities sites after consideration of relative importance of siting factors. From the literature review we have established the siting factors affecting selecting waste facilities sites, and constructed hierarchy of siting factors to evaluate the relative importance of the factors using Analytical Hierarchy Process(AHP). After mail surveying of expert group, we have analyzed the relative importance of siting factors affecting waste facilities. We have constructed Geographic Information System(GIS) of raster type, based on seventeen theme maps of siting factors on waste facilities, to select the proposed waste facilities sites after consideration of the relative importance of the siting factors for Gyongsan city, in Korea. After applying linear combination method, and factor combination method to overcome the methodological limitations of land suitability analysis, we have found five proposed sites, where intersected with proposed sites obtained from the two methods. From this research we have found that 1) methodologically, using GIS for selection of proposed waste facilities sites turned out to be highly useful, 2) application of relative importance of siting factors and two methods of land suitability analysis in selection of proposed waste facilities sites are pertinent enough to provide valid and reliable results, and 3) the research methods and approach employed in this research will be highly useful in site selection of other major facilities.

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A Study on Clothing Image Evaluation and Preference According to Self-Image Classification of the Middle-Aged Women (중년 여성의 자기 이미지 유형화에 따른 의복 이미지 평가와 선호)

  • Shim, Jung-Hee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.30 no.11 s.158
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    • pp.1608-1617
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    • 2006
  • Due to the popularization of fashion, it is important for consumers to find out under what kinds of reasons consumers choose and prefer the clothing products as consumers are interested in clothing and have variety of their styles to choose This study is to classify the self-image of the middle-aged women and examine the characteristics of each group and also to inquire into the evaluation of clothing by each group. Data are collected through a self-administered questionnaire survey from 4 to October 31, 2005 from 350 middle-aged women in Daegu; 275 are used for the data analysis. Data analysis is performed using SPSS Package, which included cluster analysis, factor analysis, ANOVA, Duncan's multiple range test, and chi-square test. The results are as follows: 1. As a result of factor analysis of self-image, the five factors which are intelligent image, social image, fashionable image, female image, bold image are extracted. Besides, as a result of cluster analysis, the three types which are female-type, neuter-type, male-type are classified. 2. The middle-aged women regard the classic style as their best style for outgoing and then they like the casual style, elegant style, dramatic style in order. 3. As a result of factor analysis for clothing image, the four factors which are dignity, attraction, simplicity activity are extracted. 4. According to self-image types, there are differences for clothing image and preferring clothing styles. While female-type groups choose the elegant style, neuter-type groups regard the classic style as their best style and male-type groups regard the casual style as their best style. In case of daring style, the preference shows the lowest among all the types unrelated to self-image types.

Validity and Reliability for the Use of Program Outcome Indirect Measurement Tool in Korean Nursing Baccalaureate Education (간호교육 프로그램 학습성과 간접측정도구의 활용을 위한 신뢰도 및 타당도 검증)

  • Song, Mi Ok;Kim, Heeyoung
    • The Journal of the Korea Contents Association
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    • v.21 no.8
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    • pp.608-618
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    • 2021
  • The aim of this study was to verify the feasibility and reliability of the program outcome indirect measurement tool developed for nursing college students in Korean. 396 nursing students from 5 nursing colleges participated in this study, data were collected from November 22 to December 10, 2019. Data analysis was conducted using the IBM Statistics SPSS 21.0 and AMOS 21.0 programs to analyze item analysis, exploratory and confirmatory factor analysis. As a result of the item analysis, all 79 items were selected for factor analysis. In the exploratory factor analysis, five items that were loaded with other factors were deleted. The final factor loading range was from .37 to .86, and the cumulative explanatory variance for 12 factors was 71.71%. No items were deleted as a result of the confirmatory factor analysis, and the final scale was consisted of 74 items. The average score for scale was 3.78 and Cronbach' α was .98. The feasibility and reliability of the program outcome indirect measurement tool have been verified through this study. Therefore it can be used as a more standardized indirect measurement tool for nursing college students.

Somatotype of Women's Upper Body in their thirties through a Development Figure of the Surface of the Body (체표면 전개도에 의한 30대 여자 상반신의 유형분석)

  • 최은주
    • Journal of the Korean Society of Clothing and Textiles
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    • v.22 no.2
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    • pp.203-214
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    • 1998
  • The purpose of this study is to classify the upper body of women into several kinds of somatotypes, using the method of Surgical Tape and making their shells. The subjects are 53 females 30 to 39 years-old. Fifty-three anthropometric data are measured per shell of bodysurface; six somatotype factors are obtained through principal component analysis and orthogonal rotation by the method of Varimax, Somatotype of women's upper body is achieved by cluster analysis, using the standardized factor score as an independent variable and the FASTCLUS of SAS by Kmeans. The results are as follows: 1. The number of the factors which explain the somatotype is six and those factors comprise 76.12 percent of total variance. Factor 1: related to the size of shape in the front of upper body Factor S: related to the size of shape in the back of upper body Factor 3: related to the type of the upper chest over the chest circumference line Factor 4: related to the length of·the upper body Factor 5: related to the part of the neck Factor 6: related to the type of the lower chest under the chest circumference line 2. Cluster analysis results in classification of upper body into five clusters. Cluster L: the length is the largest and the circumference is small. The part of waist is the largest and widest among surface areas. Cluster 2: Slender body line from chest to waist is characteristic. The length is longer. The part of upper and lower chest is larger among surface areas. Cluster S: the circumference is the smallest and armhole is small. The length and surface area are small. Cluster 4: the circumference and armhole is the largest. The length is the smallest. Cluster 5: the circumference is average and the length is a little long. The body line(silhouette) from chest to waist is curved slightly.

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A Study on the Basic Bodice Pattern of the Upper Class Boys in Elementary School Based on the Somatotype Analysis(Part I) (학령후기 남아의 체형분석에 따른 길(Bodice) 원형에 관한 연구(제1보))

  • 이경남;함옥상
    • Journal of the Korean Society of Clothing and Textiles
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    • v.26 no.6
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    • pp.901-910
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    • 2002
  • This study is to classify somatotypes of the upper class boys in elementary school. The study is conducted through anthoropometric measurements and photometric measurements. The subjects are 320 boys in the age group of 10 to 11 years old. The following conclusions are drawn from this study. 1. The height items are increased along with age increase. The increases in the factors, which specify vertical sizes such as height and length, are a little larger than those of breadth, depth, and girth, which specify ; horizontal sizes. 2. The factor analysis on anthropometric measurements and photometric measurements reveals five somatic composition factors and those factors comprised 79.60% of total variance. 3. The torso shapes of the upper class boys in elementary school are classified into three categories. The first type is taller and heavier than the average elementary school upper class boys and has the highest rising shoulders. The shape of the back is about average and the chest is developed above average. The curvature of the lower back is gentle and lower abdomen protrudes the most of the three types. The second type is tall and slightly heavier than average and shoulders are raised a little. The shoulder blades protrude about average and the curvature of lower back is the most developed of all. The cheat is developed about average and the abdomen is a little protruding. The third type is the most common with the smallest height of the three and skinny with dropped shoulders. The chest is somewhat flat and the shoulder blades protrude about average.

Predictive Factors for Recurrence after Burr-Hole Craniostomy of Chronic Subdural Hematoma

  • Kim, Sang Uk;Lee, Dong Hoon;Kim, Young Il;Yang, Seung Ho;Sung, Jae Hoon;Cho, Chul Bum
    • Journal of Korean Neurosurgical Society
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    • v.60 no.6
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    • pp.701-709
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    • 2017
  • Objective : Chronic subdural hematoma is a common and relatively benign disease. However, recurrence is common after surgical treatment, and the recurrence rate varies from 5% to 33%. The aim of this study was to investigate the predictive factors for recurrence of chronic subdural hematoma. Methods : We analyzed data from 248 patients with chronic subdural hematoma who were treated by burr-hole craniostomy with a closed drainage system for hematoma evacuation in this five-year retrospective study. Results : Thirty-one (12.6%) patients underwent re-operation for recurrence of chronic subdural hematoma. Univariate analysis revealed that anticoagulation (p=0.0279), headache (p=0.0323), and preoperative midline shifting (p=0.0321) showed significant differences with respect to recurrent chronic subdural hematoma. We performed a multivariate logistic regression analysis and found that diabetes mellitus (odds ratio [OR], 2.618; 95% confidence interval [CI], 1.0899-6.2898; p=0.0314), anticoagulation (OR, 6.739; 95% CI, 1.1287-40.2369; p=0.0364), headache (OR, 2.951; 95% CI, 1.1464-7.5964; p=0.0249), and preoperative midline shifting (OR, 1.0838; 95% CI, 1.0040-1.1699; p=0.0391) were independent predictive factors for recurrence of chronic subdural hematoma. Conclusion : We showed that diabetes mellitus, anticoagulation, headache, and preoperative midline shifting were independent predictors of recurrence of chronic subdural hematoma.

Factors associated with Occurrence of Aspiration Pneumonia in the Patient with Sedative-hypnotics Acute Overdose (수면진정제 중독 환자에서 흡인성 폐렴 발생의 예측 인자 분석)

  • Kang, Min Jin;Lim, Jee Yong;Oh, Sang Hoon;Kim, Han Joon;Kim, Young-Min
    • Journal of The Korean Society of Clinical Toxicology
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    • v.13 no.2
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    • pp.95-102
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    • 2015
  • Purpose: Drug overdose is easily found in the emergency department (ED). Sedative-hypnotics overdose causes the aspiration pneumonia in patients with decreased mental status. The purpose of this study was to investigate the risk factors of aspiration pneumonia in patients poisoned with sedative-hypnotics. Methods: One hundred seventy eight patients who were poisoned with sedative-hypnotics and who visited ED between 2009 and 2015 were included. This study was conducted retrospectively, with collection of data by review of medical records. We collected the data concerning the characteristics of patients and classified them into two groups based on the development of aspiration pneumonia. Logistic regression analysis was performed to investigate the factors for the development of aspiration pneumonia. Results: Thirty five patients had an aspiration pneumonia during their hospital stay in 178 patients. The age, amount of ingestion, Glasgow Coma Scale (GCS) score at admission, a history of hypertension and diabetes mellitus, and the hypotension at admission were significantly different between two groups in univariate analysis. The age, amount of ingestion and GCS score at admission were associated with the development of aspiration pneumonia in the multivariate logistic regression analysis (OR 1.028 (95%CI, 1.002-1.056, p=0.037), 1.026 (95%CI, 1.004-1.043, p=0.001), 0.737 (95%CI, 0.683-0.915, p=0.002)). All patients with aspiration pneumonia were discharged without a sequelae. Conclusion: The development of aspiration pneumonia in the patients of sedative-hypnotics overdose is associated with old age, amount of drug ingestion, and GCS score at admission.

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Somatotype of Women's Upper Body through a Development Figure of the Surface of the Body (체표면 전개도에 의한 여자 상반신의 유형분석 -20대 여성을 중심으로-)

  • 최은주
    • Journal of the Korean Society of Clothing and Textiles
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    • v.20 no.1
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    • pp.170-182
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    • 1996
  • The purpose of this study is to classify the upper body of women into several kind.; of somatotypes, using the method of Surgical Tape and making their shells. The subjects are 50 females 20 to 29 years-old. Fifty-one anthropometric data are measured per shell of body surface : eight somatotype factors are obtained through principal component analysis and orthogonal rotation by the method of Varimax, Somatotype of women's upper body is achieved by cluster analysis, using the standardized factor score a.: an independent variable and the FASTCLUS of SAS by Kmeans. The results are as follows : 1. The number of the factors which explain the somatotype is eight and these factors comprise 81.63 percent of total variance. Factor 1 related to the degree of fatness in the front of upper body Factor 2 related to the degree of fatness in the back of upper body Factor 3 . related to the length of the upper body Factor 4 : related to the type of the upper chest over the chest circmference line Factor 5 : related to the armhole and neck Factor 6 : related to the type of lower chest under the chest circumference line Factor 7: related to the part of the back shoulder Factor 8: related to the depth of front neck and side dart of front independently 2. Cluster analysis results in classification of upper body into five clusters. Cluster 1 : the of circumference i.: lager and that of length is longer than the average The louver part of chest is the lagest and widest among surface areas. Cluster 2 : the circumference is the smallest , the length and surface area are small. The upper and lower chest is small Cluster 3 : the length and surface area are the smallest , the circumference is average. The body line (silhouette) from chest to waist is curved slightly.

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An Exploration of Factor's of Service Quality influencing at User's Satisfaction and Distribution Channel of the Digital Contents (디지털 콘텐츠 사용자의 만족에 영향을 주는 서비스 품질 요인 및 유통 채널 탐색에 관한 연구)

  • Suh, Jung Han;Bae, Soonh Han;Kim, Young Gook;Choi, Jae Young
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.7 no.4
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    • pp.183-198
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    • 2011
  • With the recent development of IT technology, the existing contents have been digitalized through various distribution channels. Accordingly, a lot of studies have been done in order to figure out the distribution and features of digital contents, In these studies, however, categorical characteristics of digital contents were not considered ; most of the previous researchers saw digital contents as only a single item or focused on some contents within particular part such as movie, music, etc. So, this study divides digital contents into movies, music and texts. I was going to study which factors affect Customer Satisfaction in relation with the kind of contents. With SERVQUAL as independent variables, which affect the Customer satisfaction, I used five factors :Design Quality, Information Quality, Security Quality, Communication Quality and Transaction Quality. As for the detailed items, I corrected them with Open-End Question and Pre Survey Research, which are more fit into the features of digital contents. This research conducted Principle Component Analysis, Reliability Test, Correlation Analysis and Regression Analysis. I verified that each factor of Service Qualities has a positive effect on Customer Satisfaction. Moreover, the factors of the effect are different according to the kind of digital contents. This paper was added Exploratory Study to find the best distribute channel. For the study, I search the possible distribute channel in each digital contents and their characteristic.