• The Journal of Asian Finance, Economics and Business
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• v.9 no.10
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• pp.251-264
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• 2022

This study explores e-banking variables that affect client satisfaction in the Saudi Arabian banking industry spanning three dimensions: reliability, security concerns, and efficiency, which were chosen as predictors of customer satisfaction in the e-banking industry. A field survey using a self-administered questionnaire as a data collection instrument was adopted to collect the required data from a convenience sample of 250 participants of Saudi banking customers. The overall fit of the hypothesized model was tested using linear regression to find the rate of the independent factors' impact on the dependent variable. The study's findings revealed that there is a statistically significant relationship between the three dimensions and customer satisfaction in Saudi e-banking, with the largest impact being that of reliability, followed by efficiency, and finally security concerns. Also, the study found there was a significant difference in reliability which was considered more important for Saudis and there was a significant difference in efficiency, which was considered more important by males. The findings of this study suggest that these three dimensions are instrumental in e-banking customer satisfaction and that banks can gain a competitive edge by providing better services in these dimensions to sustain and develop their performance in the increasingly globalized banking industry.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.4
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• pp.475-482
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• 2021

This research intends to examine and analyze the service quality effect on petrol buying intention through satisfaction when the Maranatha Christian University lecturers spend their money in the Pertamina-affiliated gas stations in Bandung. To attain this goal, we develop four relevant hypotheses to be tested. Furthermore, we use simple random sampling to acquire samples by denoting a sample size set by the Slovin formula. To collect the responses, we use the online survey and fruitfully yield a 53.54% rate with a total of 106 lecturers participating in completing the distributed questionnaire link. This number is near 100; hence, we employ a structural equation model with a variance basis to analyze them. After examining the data and conferring the results, we conclude three things. First, service quality does not affect purchasing intention, but customer satisfaction positively does. Second, service quality has a positive impact on customer satisfaction. Finally, consumer satisfaction successfully mediates the effect of service quality on the intention to buy. Based on these conclusions, this paper finds the superior service to the petrol buyers is the key driver for the gas stations under Pertamina control to effectively compete with their rivals in the marketplace, especially in Bandung.

• The Journal of the Korea Contents Association
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• v.14 no.12
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• pp.895-903
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• 2014

Medical communication has the effect of increasing the patient's medical treatment satisfaction and medical facility revisit rate through better understanding of the patient, and decreasing the medical law suit rate. One of the methods to enhance medical communication is through doctor coaching. Doctor coaching is a series of coaching procedure that helps the doctors have a better understanding with the patients by enhancing the communication skills of the doctors. The current study analyzed the effect 'coach and coatee's relationship', 'coaching per se', and 'coaching activity' have on coaching satisfaction. As the result, 'coaching activity' related to the coaching program showed the most influence on the coaching satisfaction On the other hand, 'coach and coatee's relationship' and 'coaching per se' did not show any significant influence while 'coach and coatees relationship' even showed negative correlations. Such result gained agreement amongst the doctors about the medical communication enhancement and necessity of doctor coaching and it also implies that intensifying the coaching qualifications and professionalism is necessary for the doctor coaching model. The coach should not only have knowledge regarding the doctor(medical??) communication, but also should endeavor to obtain understanding and knowledge about coaching strategies.

• Journal of the East Asian Society of Dietary Life
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• v.9 no.1
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• pp.64-73
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• 1999

The purpose of this study was to estimate the effect of serving sizes on dish wastes, nutrient intake, and diet satisfaction for reduction of dish waste products. The dish waste, energy and protein intake, and satisfaction scores before and after dining were compared in 44 subjects fed various serving sizes(100%, 90%, 80% of standard size) of 10 frequently consumed Korean dishes. The result are as follows: 1. Average age, height, and weight of 44 subjects were 30.5, 174.0cm, and 68.1kg in men and 26.2, 164.2cm, and 53.5kg in women, respectively. 2. There was a significant difference in the dish waste rate of 10 Korean dishes to serving sizes. The range of dish waste rates of 10 Korean dishes was 13.14-33.04%. 3. The average energy intake from 10 Korean dishes in which 100% of the standard serving size was served was lower than Korean RDA. Protein intakes from Sulungtang, Yukgaejang, Deunjang-ggigae, and Bibimpab with 100% servins size, Soondubi-ggigae 90% servins size, and Galbitang, Bulgogi-bakpan, Sangsungui-bakpan, Bakpan 80% of standard serving size were higher than Korean RDA. 4. The satisfaction score before dining on Sulungtang, Bulgogi-bakpan, Sangsungui-bakpan decreased with decreasing serving size. However, there was no significant difference in satisfaction score after dining to serving size. These findings indicate that dish waste rate and diet satisfaction of 10 these Korean dishes are fixed and energy intake is insufficient. Therefore, for reduction of food waste and reasonable serving size of dishes evaluated in this study, there should be more studies about Korean menu development with decreasing serving size and increasing energy density.

• Journal of Korean Public Health Nursing
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• v.36 no.2
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• pp.184-195
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• 2022

The purposes of this study were to identify factors of institution-level 6-month quit rates and job satisfaction of counselors in smoking cessation clinics of community health centers. The study was a mixed-method study including descriptive study and secondary data analysis and the data collection period was April 3, 2020, to October 31, 2020. Data were collected using a self-report survey with counselor representatives in 267 smoking cessation clinics in the nation. Part of the data regarding institutional and community characteristics was obtained from the national database. Most survey respondents were middle-aged 42.4±9.2 years old women (96%). The institutional level of 6-month quit rates was 35.3±0.1%, and the job satisfaction of survey respondents was 7.4±1.7/10 on average. Work competency was the only statistically significant contributor of both institution-level 6 month quit rate (aOR=3.57, 95% CI=1.65, 7.74, p=.001) and job satisfaction of counselors (aOR=4.64, 95% CI=2.01 10.74, p<.001). More studies are needed on the work competency of smoking cessation counselors and the development of interventions to improve their competency.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.221-234
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• 2009

The purpose of this study is to analyze how the satisfaction of Korea life and attitude on sending information is influenced by the information cognition rate of Korea before influx to Korea. The method used for this study was to survey migrant workers in Busan and Kyeongnam area. The results show a tendency towards a higher information cognition when the information was acquired through manpower supply agencies and media information. In addition, among the variables of information cognition, when 'socio-economical' factor was high, the satisfaction rate of Korea life tended to be higher. Also, when the 'workplace environment satisfaction' factor was high, attitude on sending information tended to be positive. Based on those results, this study presented measures for establishing information policies, such as provision of high quality information, diversification of information route which are necessary for migrant workers.

• Journal of radiological science and technology
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• v.34 no.2
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• pp.131-140
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• 2011

This study is to investigate the satisfaction rate and relative factors from the students majored in Radiology, Clinical Pathology and Physical Therapy, which can provide basic knowledge of satisfaction and guide the university life and further careers. The survey was performed with respect to 107 students of Radiology, 97 of Clinical Pathology and 89 of Physical Therapy at three-year or four-year colleges(universities) located in Busan and Gyeongsangnam-do. The results show that the satisfaction rate through whole majors was $3.40{\pm}0.57$ point. The scores of each major are: $3.38{\pm}0.62$ for Radiology, $3.37{\pm}0.56$ for Clinical Pathology, and $3.45{\pm}0.50$ for Physical Therapy. The score of social status was highest and the environment of major was the lowest. The satisfaction of three-year colleges was higher than that of four-year universities. Academic system, social status and adaptation to major affected satisfaction on major. In addition job outlook affected on all majors. Thus, we propose that every major must be equipped with specialized environment different from general colleges (universities), and provide environment where students can cause self-motivation. In addition, we found the special way to improve social status and satisfaction by using career guidance, offering career information and performing university-industry collaborations. Especially, it is important to improve the satisfaction on major of students at four-year universities.

• The Journal of Society for e-Business Studies
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• v.17 no.4
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• pp.221-242
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• 2012

The rising value of software developers has made corporations, including IT companies, to focus on recruitment of software developers. However, the domestic software industry, where SMEs represents quite a large proportion of the industry, is facing problems of low rate of human resources and high rate of job turnover. These problems have not been solved until today. This study hypothesizes that software developer's job satisfaction has an effect on organizational engagement and intention to job transfer. The purpose of this study is to provide implications on desirable human resources management and work environment, that lowers intentions to job transfer by elevating job satisfaction of the software developers. The results of the study reveal that among job satisfaction factors, recognition, autonomy, work-life balance, work environment have significant effects on fob satisfaction. Also, the software developer's job satisfaction elevates organizational engagement and lowers intention to job transfer. In addition, job satisfaction is has partly has mediating effect between job satisfaction and intention to job transfer. Several practical implications are discussed.

• Korean Journal of Radiology
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• v.21 no.12
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• pp.1326-1333
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• 2020

Objective: To evaluate urologist satisfaction on structured prostate MRI reports, including report with tumor-node-metastasis (TNM) staging (report B) and with Prostate Imaging Reporting and Data System (PI-RADS) score with/without TNM staging (report C, report with PI-RADS score only [report C-a] and report with PI-RADS score and TNM staging [C-b]) compared with conventional free-text report (report A). Materials and Methods: This was a prospective comparative study. Altogether, 3015 prostate MRI reports including reports A, B, C-a, and C-b were rated by 13 urologists using a 5-point Likert Scale. A questionnaire was used to assess urologist satisfaction based on the following parameters: correctness, practicality, and urologist subjectivity. Kruskal-Wallis H-test followed by Nemenyi test was used to compare urologists' satisfaction parameters for each report type. The rate of urologist-radiologist recalls for each report type was calculated. Results: Reports B and C including its subtypes had higher ratings of satisfaction than report A for overall satisfaction degree, and parameters of correctness, practicality, and subjectivity (p < 0.05). There was a significant difference between report B and C (p < 0.05) in practicality score, but no statistical difference was found in overall satisfaction degree, and correctness and subjectivity scores (p > 0.05). Compared with report C-b (p > 0.05), report B and C-a (p < 0.05) showed a significant difference in overall satisfaction degree and parameters of practicality and subjectivity. In terms of correctness score, neither report C-a nor C-b had a significant difference with report B (p > 0.05). No statistical difference was found between report C-a and C-b in overall satisfaction degree and all three parameters (p > 0.05). The rate of urologist-radiologist recalls for reports A, B, C-a and C-b were 29.1%, 10.8%, 18.1% and 11.2%, respectively. Conclusion: Structured reports, either using TNM or PI-RADS are highly preferred over conventional free-text reports and lead to fewer report-related post-hoc inquiries from urologists.

• Journal of Korean society of Dental Hygiene
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• v.10 no.4
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• pp.555-565
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• 2010

Objectives : This study was intended to examine job satisfaction in dental hygienists working in the Gwangju Jeonnam area and provide basic materials for the efficient management of dental clinics and the improvement of working conditions in dental hygienists. Methods : In order to achieve this purpose, the questionnaire survey was conducted from August 13 to October 6, 2007. Of a total of 394 questionnaires, 34 was excluded because of poor responses and finally 360(Gwangju 296, Jeonnam 64) were analyzed. Results : For job satisfaction associated with the total career and turnover, satisfaction was increased with the total career. Job satisfaction associated with working conditions became higher as a monthly mean paycheck was increased or when an incentive, in the annual pay system and long-service men preference was provided(p<0.05). Job satisfaction was 3.26. The highest satisfaction at detailed factors was found in patient relation(3.85), colleague relation(3.40), prospects(3.26), dentistry organization(3.17), autonomy(3.10), and pay(2.78). For detailed factors of job satisfaction, the most influential factor was monthly mean paycheck, followed by incentive, age and marriage(p<0.05). Conclusions : When dental hygienists' working environment is planned and improved in the rational and desirable direction, their job satisfaction will be improved. As a result, it will contribute to a decrease in the jobless rate and an increase in the productivity of oral care and the efficiency of hospital management.