DOI QR코드

DOI QR Code

A Study on the Effects of Software Developer's Job Satisfaction on Organizational Commitment and Turnover Intension

소프트웨어 개발인력의 직무만족이 조직몰입도와 이직의도에 미치는 영향에 관한 연구

  • Jeon, Ho-Jin (Graduate School of Information, Yonsei University) ;
  • Lee, Young-Joo (Graduate School of Information, Yonsei University, National Information Society Agency) ;
  • Lee, Jung-Hoon (Graduate School of Information, Yonsei University)
  • 전호진 (연세대학교 정보대학원) ;
  • 이영주 (연세대학교 정보대학원, 한국정보화진흥원) ;
  • 이정훈 (연세대학교 정보대학원)
  • Received : 2012.11.09
  • Accepted : 2012.11.24
  • Published : 2012.11.30

Abstract

The rising value of software developers has made corporations, including IT companies, to focus on recruitment of software developers. However, the domestic software industry, where SMEs represents quite a large proportion of the industry, is facing problems of low rate of human resources and high rate of job turnover. These problems have not been solved until today. This study hypothesizes that software developer's job satisfaction has an effect on organizational engagement and intention to job transfer. The purpose of this study is to provide implications on desirable human resources management and work environment, that lowers intentions to job transfer by elevating job satisfaction of the software developers. The results of the study reveal that among job satisfaction factors, recognition, autonomy, work-life balance, work environment have significant effects on fob satisfaction. Also, the software developer's job satisfaction elevates organizational engagement and lowers intention to job transfer. In addition, job satisfaction is has partly has mediating effect between job satisfaction and intention to job transfer. Several practical implications are discussed.

최근 들어 소프트웨어 인력의 가치가 높아짐에 따라 현재 IT기업을 비롯한 많은 기업들은 소프트웨어 인력을 확보하기 위해 많은 노력을 기울이고 있다. 하지만 중소기업의 비율이 월등히 높은 국내 소프트웨어 시장에서는 인력의 부족률과 높은 이직률은 해결이 되고 있지 않으며 그 중에서도 개발인력의 부족률과 이직률은 가장 높은 것으로 나타나고 있다. 본 연구는 소프트웨어 개발인력의 직무만족도가 조직몰입도와 이직의도에 영향을 미친다고 보고, 이직의도를 낮추기 위해 소프트웨어 개발인력의 직무만족을 높일 수 있는 바람직한 인력운영 및 업무환경 조성에 시사점을 제공하기 위한 목적으로 진행되었다. 연구결과, 직무만족 영향요인 중 안정감, 자율성, 일-생활의 균형, 업무환경이 소프트웨어 개발인력의 직무만족에 영향을 준 것으로 검증이 되었다. 또한 소프트웨어 개발인력의 직무만족이 조직몰입도를 높이고 이직의도를 낮추는데 영향을 미치는 것으로 확인되었다. 그리고 조직몰입도는 직무만족과 이직의도 사이를 부문매개효과를 갖는 것으로 확인되었다.

Keywords

References

  1. Agarwal, R. and Ferratt, T. W., "Enduring Practices for MANAGING IT PROFESSIONALS," Communications of the ACM, Vol. 45, No.9, pp. 73-79, 2002. https://doi.org/10.1145/567498.567502
  2. Ahuja, M. K., Ohudoba, K. M., and Kacmar, C. J., "IT Road Warriors: Balancing Wotk-Family Conflict, Job Autonomy, And Work Overload To Mitigate Turnover Intentions," MIS Quarterly, Vol. 31, No.1, pp. 1-17, 2007. https://doi.org/10.2307/25148778
  3. Bartol, K. M. and Martin, D. C., "Managing Information Systems Personnel : A Review of the Literature and Managerial Implications," MIS Quarterly, Special Issue, pp. 49-70, 1982.
  4. Bateman, T. S. and Organ, D. W., "Job satisfaction and the good soldier : The relationship between affect and employee "citizenship,"" Academy of Management Journal, Vol. 26, pp. 587-595, 1983. https://doi.org/10.2307/255908
  5. Beatty, R. W. and Schnier, C. E., "Personal Administration : An Experimental Skill-Building Approach," Addison-Wesley, Massachusetts, 1981.
  6. Bergiel, E. B., Nguyen, V. Q., Clenney, B. F., and Taylor, G. S., "Human resource practices, job embeddedness and intention to quit," Management Research News, Vol. 32, No.3, pp. 205-219, 2009. https://doi.org/10.1108/01409170910943084
  7. Brown, S. P. and Peterson, R. A., "Antecedents and Consequences of Salesperson Job Satisfaction : Meta-Analysis and Assessment of Causal Effect," Journal of Marketing Research, Vol. 30, pp. 63-77, 1993. https://doi.org/10.2307/3172514
  8. Capretz, L. F., "Personality types in software engineering," International Journal of Human Computer Studies, Vol. 53, No. 2, pp. 207-214, 2003.
  9. Carayon, P., Schoepke, J., Hoonakker, P. L. T., Hairns, M. C., and Brunette, M., "Evaluating causes and consequences of turnover intention among IT workers : the development of a questionnaire survey," Behavior and information Technology, Vol. 25, No.5, pp. 381-397, 2006. https://doi.org/10.1080/01449290500102144
  10. Che, S., "Research methodology in social sciences," Hakhyunsa, 2004.
  11. Cheon, S., Lee, E., Lee, S., and Lee, S., "A Study about Influence on Job Stress Factors with Leader-Member Exchange, Job Satisfaction, Organizational Commitment and Intention of Turnover," Korea Journal of Tourism and Hospitality Research, Vol. 20 No.1, pp. 17-34, 2006.
  12. Cho, K., "Public commitment for civil servants workforce management plan," Korean Public Administration Review, Vol. 31, No.1, pp. 57-75, 1997.
  13. Choi, J., "Developers who has been slave," SBOOK, Vol. 7, 2010.
  14. Clugston, M., "The mediating effects of multidimensional commitment on job satisfaction and intent to leave," Journal of Organizational Behavior, Vol. 21 No.4, pp. 477-486, 2000.
  15. Couger, J D. and Adelsberger, H., "Enviromennts : Austria compared to the United States Israel, Singapore, and the U.S.A.," SIGCPR Computer Personnel, Vol. 11, No. 4, pp. 13-17, 1988. https://doi.org/10.1145/54127.54131
  16. Couger, J. D., Adelsberger, H., Borovits, I., Zviran, M., and Motiwalla, J., "Commonalities in motivating environments for programmer/analysts in Austria," Information and Management, Vol. 18 No.1, pp. 41-46, 1990.
  17. Crepeau, R. G., Crook, C. W., Goslar. M. D., and McMurtrey, M. E., "Career anchors of information systems personnel," Journal of Management lnformation Systems, Vol. 9, No.2, pp. 145-160, 1992.
  18. Deloach, R. J., "Factors influencing job satisfaction among interdisciplinary team members working in hospice settings in Central Ohio," Dissertation Abstracts, 2002.
  19. Dess, G. G. and Shaw, J. D., "Voluntary turnover, social capital, and organizational performance, Academy of Management Review," Vol. 26, pp. 446-456, 2001.
  20. Dong-A ILBO, "Late 'KT Model', but should be expanded," http://news.donga.com, 2011.
  21. Garza, A I., Lunce, S. E., and Maniarn, B., "Career anchors of Hispanic information systems professionals, in : Proceedings," Annual Meeting of the Decision Sciences Institute, pp. 1067-1072, 2003.
  22. Hackman, J. R. and Oldham, G. R., "Motivation through the Design of Work : A Test of a Theory, Organizational Behaviour and Human Performance," 1975.
  23. Herzbergm, F., "The Motivation to Work, New York," John Wiley and Sons, Inc. 1959.
  24. Hunt, J., Osborn, R., and Schermerhorn, J., "Basic Organizational Behavior," John Wiley and Sons, New York, 1997.
  25. Igbaria, M. and Greenhaus, J. H., "Determinants of MIS Employees' Turnover Intentions : A Structural Equation Models," Communication of ACM, Vol. 35, No.2, pp. 478-499, 1992.
  26. Irvine, D. M. and Evans, M. G., "Job Satisfaction and Turnover among Nurses : Integrating Research Findings across Studies," Nursing Research, Vol. 44, No.4, pp. 246-253, 1995.
  27. ltuma, A, "The internal career: An explorative study of the career anchors of information technology workers in Nigeria Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research : 44 years of computer personnel research: achievements, challenges and the future," Claremont, California, USA, pp. 205-212, 2006.
  28. Jung, J., "study on teacher efficacy for Korean language teachers : focus on effect of teacher's background variables and working environment," Yonsei University Master's thesis, 2012.
  29. Kan, H., Lee, J., and Kim, D., "A Study on the Effect of Call Center Employee's Job Satisfaction on Productivity : An Empirical Study Through Cases at Mobile Telecommunication Company," The Joumal of Society for e-Business Studies, Vol. 15, No. 2, pp. 107-135, 2010.
  30. Khalil, O. E. M., Zawacki, R. A., and Selim, A., "What motivates Egyptian IS managers and personnel : some preliminary results," Proceedings of the ACM SIGCPR Conference, pp. 187-192, 1997.
  31. KIPA(Korea IT Industry Promotion Agency), "The Republic of Korea Software Workforce," 2009.
  32. KISDI(Korea Information Society Development Institute), "Survey of IT professionals," 2007.
  33. Lee, E. and Lee, S., "A Study of the Turnover Intention Factors on Kitchen Employees in the Hotel Industry," Journal of Tourism and Leisure Research, Vol. 15, No.2, pp. 237-252, 2003.
  34. Lee, K., "ICT workforce employment status and implications," KISDI(Korea Information Society Development Institute), Vol. 24, No. 10, 2012.
  35. Lee, S. and Kim, K., "An Empirical Study on the Determinants of the domestic IT personnel turnover intention," Journal of Informatization Policy, Vol. 13, No.4, pp. 85-107, 2000.
  36. Lee, W. and Choi, S., "Determinants of IT Industry Employees' Intent to Leave," The Journal of the Korea Contents Association, Vol. 11, No.5, pp. 369-383, 2011. https://doi.org/10.5392/JKCA.2011.11.5.369
  37. Locke, E., "The nature and causes of job satisfaction," Handbook of industrial and organizational psychology, Vol. 1297, p. 1349, 1976.
  38. Mathieu, J. E., "A causal model of organizational commitment in a military training environment," Journal of Vocational Behavior, Vol. 32, pp. 321-335, 1988. https://doi.org/10.1016/0001-8791(88)90023-1
  39. MEDICAL Today, "Sleepless Korea, IT Worker's Overtime is 'Self-portrait' of the Republic of Korea," http://www.mdtoday.co.kr, 2010.
  40. Molbey, W. H., "Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover," Journal of Applied Psychology, Vol. 62, No.2, pp 237-240, 1977. https://doi.org/10.1037/0021-9010.62.2.237
  41. Moore, J. E., "One Road to Turnover : An Examination of Work Exhaustion in Technology Professionals," MIS Quarterly, Vol. 24, No.1, pp. 141-168, 2000. https://doi.org/10.2307/3250982
  42. Morris, J. H. and Sherman, J. D., "Gereralizability of an Organizational Commitment Model," Academy of Management Journal, Vol. 24, No.3, pp. 512-526, 1981. https://doi.org/10.2307/255572
  43. Mottaz, C. J., "Determinant of commitment. Human Relations," Vol. 41, No.6, pp. 467- 82, 1988. https://doi.org/10.1177/001872678804100604
  44. Mowday, R. T., Poter, L. W., and Steers, R. M., "Employee-organization linkages : The psychology of commitment, absenteeism, and turnover," San Diego, CA : Academic Press 1982.
  45. Mowday, R. T., Poter, L. W., and Steers, R. M., "The Measurement of Organizational Commitment," Journal of Vocational Behavior, Vol. 14, 1979.
  46. NIPA(National IT IndusUy Promotion Agency), "Annual Report of the promotion of the information and communication industry," 2011.
  47. O'Reilly, C. A. and Caldwell, D. F., "The Cmmitment And Job Tenure Of New Employees: Some Evidence of Post Decisional Justification," Administrative Science Quarterly, Vol. 26, pp. 597-616, 1981. https://doi.org/10.2307/2392342
  48. Owens, R., "Organizational Behavior in Education," Prentice-Hall, p. 121, 1981.
  49. Pare, G. and Tremblay, M., "The Influence of High-Involvement Hurnan Resources Practices, Procedural Justice, Organizational Commitment, and Citizenship Behaviors on Information Technology Professionals' Turnover Intentions," Group and Organization Management, Vol. 32, No.3, pp. 326-357, 2007. https://doi.org/10.1177/1059601106286875
  50. Peters, L., "Managing software professionals, in : IEMC '03 Proceedings, Managing Technologically Driven Organizations : The Human Side of Innovation and Change," IEEE Cat. No. 03CH37502, p. 61, 2003.
  51. Porter, L. W. and Steers, R. M., "Organizational Work and Personal Factors in Employee Turnover and Absenteeism," Psychological Bulletin, Vol. 80, No.2, pp. 151-176, 1973. https://doi.org/10.1037/h0034829
  52. Price, J. L. and Mueller, C. W., "Absenteeism and turnover of hospital employees, Greenwich," CT : JAl Press, 1986.
  53. Price, J. L. and Mueller, C. W., "Professional turnover : The case of nurses," Bridgeport, 1981.
  54. Rhoades, L., Eisenberger, R., and Armeli, S., "Affective commitment to the organization : the contribution of perceived organizational support," Journal of Applied Psychology, 2001.
  55. Rovert P. T. and John P. M., "Joo satisfuction, Organizational Commitment, TurnIover Intention and Turnover : Path Analysis Based on Meta-analytic Findings," Personnel Psychology, Vol. 46, pp. 259-295, 1993.
  56. Scholarios, D. and Marks, A., "Work - Life Balance and the Software Worker," Human Resource Management Journal, Vol. 14, No.2, pp. 54-74, 2004. https://doi.org/10.1111/j.1748-8583.2004.tb00119.x
  57. Shin, Y., "Organizational Behavior," DASAN, 1994.
  58. Shore, L. M. and Tetrick, L. E., "A construct validity study of the Survey of Perceived Organizational Support," Journal of Applied Psychology, Vol. 76, pp. 637-643, 1991. https://doi.org/10.1037/0021-9010.76.5.637
  59. Smith, P., Kendall, L., and Hulin, C., "The measurement of satisfaction in work and retirement," Rand-McNally, Chicago, 1959.
  60. Smits, S. J., McLean, E. R., and Tanner, J. R., "Managing high achieving information systems professionals, in : Proceedings of the 1992 ACM SIGCPR Conference on Computer Personnel Research, Cincinnati, Ohio, United States," in Proceedings of SIGCPR '92, Cincinnati, Ohio, April 5-7, pp. 314-327, 1992.
  61. Steers, R. M., "Antecedents and outcomes of organizational commitment, Administrative Science Quarterly," Vol. 17, pp. 340-350, 1997.
  62. Steers, R. M., Mowday, R. T., and Porter, W., "Employee-organization Linkages : The Psychology of Commitment, Absenteeism and Turnover," New York : Academic Press 1984.
  63. Sumner, M., Yager, S., and Franke, D., "Career orientation and organizational commitment of IT personnel, in : Proceedings of the 2005," ACM SIGMIS CPR Conference on Computer Personnel Research, Atlanta, Georgia, USA, April 14-16, pp. 75-80, 2005.
  64. Vandenherg, R. and Lance, C., "Satisfaction and organizational commitment," Journal of Management, Vol. 18, pp. 153-167, 1992. https://doi.org/10.1177/014920639201800110
  65. Woo, H. and Hwang, K., "A Study on the Human Resource Practices and Turnover Intention of IT Professionals : Software Developers in Small and Medium IT Enterprises," Journal of Information Technology Applications and Management, Vol. 17, No.2, pp. 47-69, 2010.

Cited by

  1. A Study of Factors Associated with Software Developers Job Turnover vol.21, pp.2, 2015, https://doi.org/10.13088/jiis.2015.21.2.191