• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.345-352
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• 1998

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1509-1514
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• 2009

CII BM&M(Benchmarking & Metrics) in USA and DTI(Department of Trade and Industry) in UK have built up systems that enable performance measuring and made the results of performance measurement comparable between projects to utilize them as benchmarking tools. By comparing the results of performance measurement, it is possible to grasp the success level of project management and to establish the direction of management. However, construction projects are much diversified and even those projects with the same work type have different attributes. Therefore, simply comparing the results of project performance measurement without considering the characteristics of projects is not justifiable and affects the reliability of the benchmarking results. Therefore, to solve this problem, this study presents a methodology that makes it possible to compare the individual construction projects considering various characteristics. The benefits and importance of project characteristics to overall project performance will be quantitatively expressed and they will be reflected on the results of performance management. By maximally converting multiple projects with different characteristics into the same projects through a new methodology to convert different projects into the same level utilizing such utility-bases and comparing the performances of those projects, project performance results can be utilized in project management as a tool for more accurate decision making and as a robust benchmarking tool.

• 경영과학
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• 제30권1호
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• pp.59-72
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• 2013

This research has seven factors such as top management leadership, belt system operation, implementation of systematic methods, adequate project performance measurement, customer focus performance, quality performance and business performance. Those are critical to correct implementation of Six Sigma. I set seven hypotheses which represented the relationships among the seven factors, gathered questionnaires and analyzed the data. Top management leadership affected positively the adequate project performance measurement and the belt system operation, The belt system operation affected the implementation of systematic methods positively and it also affected the adequate project performance measurement. It affected positively the customer focus performance, the quality performance and the business performance, respectively.

• 반도체디스플레이기술학회지
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• 제20권3호
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• pp.39-44
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• 2021

Since the recent Corona 19, the importance of cloud computing is increasing, and at the same time, competition among clouds is intensifying. Cloud companies are competing for survival by promoting various management innovation methods for continuous growth and development amid a rapidly changing business environment. They are also increasingly interested in performance management in their operations and growth. In this paper, we propose Cloud BSC, an IT BSC-based performance measurement model for cloud enterprise performance management. The validity of the proposed model is verified through statistical analysis and causal analysis. Eventually, the proposed model is expected to be utilized as a management evaluation tool that can provide useful performance analysis information to cloud companies.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1294-1299
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• 2009

Best value in value engineering has relation to cost and performance. But a severe problem in VE study of a project is to reduce value due to loss of performance, caused by focusing on cost reduction. Also a lack of understanding performance concept, no trial VE workshop as well as cost saving-based policy have not satisfied customer needs. A efficient and practical methodology for accomplishing best value in construction projects is proposed. This study developed a more objective approach for performance measurement approach of mega projects and suggested a systematic process of performance quantitative analysis verifying value improvement. The proposed performance measurement method would be very useful for better communication and consensus between stakeholders and VE team especially through value engineering.

• 지식경영연구
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• 제3권1호
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• pp.41-60
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• 2002

This paper defines measurement index items and weight of the index for the purpose of developing a performance measurement index that balancedly measures performance of B2B electronic commerce. The deductive research is used for the development of measurement index items and Analytic Hierarchy Process(AHP) method for the development of weight of the index. This paper has four performance measurement perspectives-finance, partners, business process and human resources, which based the existing researches of balanced performance measurement. This researchers developed eleven second level criteria and twenty-six indexes under four perspectives through the deductive method and expert interviews, weighted on the perspectives, criteria and indexes in accordance with the forms of e-marketplace-vertical and horizontal. As a result, the most important indexes are the maintenance of partners and the efficiency of operation process in the vertical e-marketplace. In the horizontal e-marketplace, the collection of partners, development and prediction processes are more important than other indexes.

• 품질경영학회지
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• 제51권2호
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• pp.263-282
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• 2023

Purpose: This study aimed to examine the impact of FSSC 22000 food safety management system characteristics on the business performance of food-related companies and to verify the mediating effect of organizational capabilities in the relationship between them. Methods: To achieve this, a survey was conducted among employees of food companies in Seoul and the metropolitan area that have implemented the FSSC 22000 food safety management system, and the following main results were derived. Results: First, the FSSC food safety management system factors, such as measurement/analysis and improve- ment, documentation, management responsibility, and service and product realization, were found to have a significant positive (+) impact on organizational capabilities. The relative impact was in the order of measurement/analysis and improvement, documentation, management responsibility, and service and product realization. Second, organizational capabilities were found to have a significant positive (+) impact on business performance. Third, the FSSC food safety management system factors, such as measurement/analysis and improvement, management responsibility, resource management, and documentation, were found to have a significant positive (+) impact on business performance. The relative impact was in the order of measure- ment/analysis and improvement, management responsibility, resource management, and documentation. Fourth, the factors of management responsibility, resource management, measurement/analysis and improvement, and documentation, excluding resource management factors, were found to have a positive impact on business performance through the mediation of organizational capabilities. Conclusion: The results of this study may provide important implications for the implementation and efficient operation and management of the FSSC 22000 food safety management system in enhancing the business performance of food-related companies.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2009년 춘계학술발표대회 논문집
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• pp.284-287
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• 2009

In order to plan and manage public facilities effectively and efficiently, it is necessary to diagnose the current status of facilities and decide the objective features. Performance measurement is to provide managers with the information they need to measure competitive advantages. This paper discusses public facility performance in order to establish the conceptual framework for performance measurement for public facilities. In order to develop the measurement of public facility performance, a pilot study was conducted with facilities managers of facilities management corporation of public districts in Seoul. We investigated how public facilities management teams have assessed their performance and collected data regarding financial aspects, service aspects, community aspects, and building aspects. There is no standard format to measure facility performance since building sizes, programs, community needs widely differ. However, it is necessary to have a more consistent system to measure facility performance. In addition, each public municipal district needs to empower each district facilities management corporation to participate in managerial decisions and budget control.

• 한국건설관리학회논문집
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• 제5권2호
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• pp.202-210
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• 2004

국내 엔지니어링 산업은 시장개방으로 인한 국제 경쟁력 확보, 선진국 대비 기술수준 낙후, 발주방식의 다양화 등으로 인하여 체계적인 사업전략의 수립 및 평가가 절실히 요구된다. 본 연구에서는 국내외 각 산업분야의 경영성과측정에 활용되고 있는 BSC를 건설엔지니어링 기업인 H사에 적용한 성과측정모형을 제시하였다. 성과측정모형은 기업의 중장기 발전계획, SWOT분석, 직원의식분석을 통하여 재무, 성장, 내부효율, 개선 및 학습의 4개의 관점으로 구성되며, 각각의 관점별로 핵심 성공요인과 주요성과지표를 도출하였다. 그리고 정렬분석과 일치분석을 통하여 성과측정모형의 유용성을 검증하였다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2018년도 춘계 학술논문 발표대회
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• pp.171-172
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• 2018

Performance measurement and management in the construction industry has traditionally been regarded as the major factor for successful business execution. In addition, there is emphasis on the function of performance measurement and management that can early warn potential risks and poor performance in project execution environment changes. Previous studies have made various attempts to measure the quantitative performance of construction projects, and the research to derive the link between the results and the issue that can meet the future needs is expected to provide valuable information. The purpose of this study is to analyze the research trends based on the keywords presented in previous studies on the performance measurement and management of construction projects. Considering that the results presented in the existing literature can be an indicator of the evolution of the sector before it is applied to industry, the result of this study is expected to be used as a basic data to support the establishment of research direction in the future.