• 제목/요약/키워드: Symmetrical

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서비스 속성과 고객만족과의 비대칭적, 비선형적 관계에 근거한 서비스 속성 분류와 전략적 고객서비스 경영 (Classification of Service Attributes and Strategic Customer Service Management based on the Asymmetric and Non-linear Relationship between Service Attributes and Customer Satisfaction)

  • 박정영;이계희
    • 한국식생활문화학회지
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    • 제23권5호
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    • pp.605-615
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    • 2008
  • The principal objective of this study was to categorize service attributes on the basis of the asymmetric and non-linear relationship existing between service attributes and customer satisfaction. Researchers generally assume that service attribute performances and customer satisfaction are both symmetrical and linear. That is to say, improvements in attribute performance will inevitably result in increased customer satisfaction. However, this is not always the case. Certain attributes have been shown not to create satisfaction even when improved, and others do not create dissatisfaction even when their performance ratings become negative. Understanding this relationship is crucial not only to researchers, but also to service managers. Service managers can arrange their priorities with regard to which attributes must be improved or promoted first, in an environment of limited technical, financial, and human resources. Many studies into this asymmetric and non-linear relationship have recently been conducted, beginning with Herzberg's motivation-hygiene theory (1976) and the disconfirmation theory, which was eventually developed into Kano's model (1984). This study attempted to determine the impact level of service attributes on incidents of satisfaction or dissatisfaction. It used 30 service attributes generated by Park (2008) in the CIT research into family restaurants. The data were collected from 600 participants, 300 incidences of satisfaction and 300 incidents of dissatisfaction, via an online survey. The t-test was used to confirm the difference between the satisfaction group's and dissatisfaction group's attributes. 11 attributes were found to be significant at a level of p>0.05. This indicates that the 11 attributes exerted different impacts on satisfaction and dissatisfaction, which confirmed the asymmetric and non-linear relationship. 14 attributes were categorized into the core service, 1 attribute into the quality service, 7 attributes into the basic service, and 8 attributes into the neutral service. Strategic customer service management was recommended for the 'A' family restaurant as an example, on the basis of the asymmetric and non-linear relationship and the characteristics of the four service factors.

천수흐름 해석을 위한 2차원 유한요소모형의 개발 (Development of 2D Finite Element Model for the Analysis of Shallow Water Flow)

  • 서일원;송창근
    • 대한토목학회논문집
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    • 제30권2B호
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    • pp.199-209
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    • 2010
  • 본 연구에서는 지표수 흐름 해석을 위한 2차원 유한요소모형을 개발하였다. 개발된 수치모형에서는 2차원 흐름 해석을 위한 천수방정식을 Galerkin법과 Newton-Raphson법에 의해 이산화하였으며 지형에 따라 삼각망과 사각망을 혼용하여 사용할 수 있도록 하였다. 구성된 대수방정식의 해는 유한요소법을 푸는데 매우 효율적인 프론탈 기법에 의해 구하였다. 개발된 모형을 두 개의 만곡부를 가지는 실험실 사행수로에 적용하여 만곡부에서의 횡방향 유속 및 수심 분포를 분석한 결과 만곡부에서 편수위 현상을 잘 재현함을 알 수 있었다. 또한 내측의 유속이 외측에 비해 빠르게 나타났고 유속분포는 두 만곡부의 중심을 기준으로 대칭적이었으며, 모의결과와 수리실험에 의한 실측값이 매우 잘 일치하였다. 본 모형을 완경사, 급경사, 역경사, 급격한 하상변화가 있는 수로와 위어를 포함한 수로에 적용하여 12개의 점변화류 수면곡선을 모의한 결과 수리학적으로 적합한 수면형상이 도출되었다.

Numerical investigation on seismic behaviors of midrise special moment resistant frame retrofitted by timber-base bracings

  • Ainullah-Mirzazadah, Ainullah-Mirzazadah;Sabbagh-Yazdi, Saeed-Reza
    • Steel and Composite Structures
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    • 제45권1호
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    • pp.83-100
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    • 2022
  • Timber is one of the few natural, renewable building materials and glulam is a type of engineering wood product. In the present work, timber-based braces are applied for retrofitting midrise Special Moment Resisting Frame (SMRF) using two types of timber base braces (Timber base glulam, and hybrid Timber-Steel-BRB) as alternatives for retrofitting by traditional steel bracings. The improving effects of adding the bracings to the SMRF on seismic characteristics of the frame are evaluated using load-bearing capacity, energy dissipation, and story drifts of the frame. For evaluating the retrofitting effects on the seismic performance of SMRF, a five-story SMRF is considered unretofitted and retrofitted with steel-hollow structural section (HSS) brace, Glued Laminated Timber (Glulam) brace, and hybrid Timber-Steel BRB. Using OpenSees structural analyzer, the performance are investigated under pushover, cyclic, and incremental loading. Results showed that steel-HSS, timber base Glulam, and hybrid timber-steel BRB braces have more significant roles in energy dissipation, increasing stiffness, changing capacity curves, reducing inter-story drifts, and reducing the weight of the frames, compared by steel bracing. Results showed that Hybrid BRB counteract the negative post-yield stiffness, so their use is more beneficial on buildings where P-Delta effects are more critical. It is found that the repair costs of the buildings with hybrid BRB will be less due to lower residual drifts. As a result, timber steel-BRB has the best energy dissipation and seismic performance due to symmetrical and stable hysteresis curves of buckling restrained braces that can experience the same capacities in tension and compression.

Electron transport properties of Y-type zigzag branched carbon nanotubes

  • MaoSheng Ye;HangKong, OuYang;YiNi Lin;Quan Ynag;QingYang Xu;Tao Chen;LiNing Sun;Li Ma
    • Advances in nano research
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    • 제15권3호
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    • pp.263-275
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    • 2023
  • The electron transport properties of Y-type zigzag branched carbon nanotubes (CNTs) are of great significance for micro and nano carbon-based electronic devices and their interconnection. Based on the semi-empirical method combining tight-binding density functional theory and non-equilibrium Green's function, the electron transport properties between the branches of Y-type zigzag branched CNT are studied. The results show that the drain-source current of semiconducting Y-type zigzag branched CNT (8, 0)-(4, 0)-(4, 0) is cut-off and not affected by the gate voltage in a bias voltage range [-0.5 V, 0.5 V]. The current presents a nonlinear change in a bias voltage range [-1.5 V, -0.5 V] and [0.5 V, 1.5 V]. The tangent slope of the current-voltage curve can be changed by the gate voltage to realize the regulation of the current. The regulation effect under negative bias voltage is more significant. For the larger diameter semiconducting Y-type zigzag branched CNT (10, 0)-(5, 0)-(5, 0), only the value of drain-source current increases due to the larger diameter. For metallic Y-type zigzag branched CNT (12, 0)-(6, 0)-(6, 0), the drain-source current presents a linear change in a bias voltage range [-1.5 V, 1.5 V] and is symmetrical about (0, 0). The slope of current-voltage line can be changed by the gate voltage to realize the regulation of the current. For three kinds of Y-type zigzag branched CNT with different diameters and different conductivity, the current-voltage curve trend changes from decline to rise when the branch of drain-source is exchanged. The current regulation effect of semiconducting Y-type zigzag branched CNT under negative bias voltage is also more significant.

Evaluating LIMU System Quality with Interval Evidence and Input Uncertainty

  • Xiangyi Zhou;Zhijie Zhou;Xiaoxia Han;Zhichao Ming;Yanshan Bian
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제17권11호
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    • pp.2945-2965
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    • 2023
  • The laser inertial measurement unit is a precision device widely used in rocket navigation system and other equipment, and its quality is directly related to navigation accuracy. In the quality evaluation of laser inertial measurement unit, there is inevitably uncertainty in the index input information. First, the input numerical information is in interval form. Second, the index input grade and the quality evaluation result grade are given according to different national standards. So, it is a key step to transform the interval information input by the index into the data form consistent with the evaluation result grade. In the case of uncertain input, this paper puts forward a method based on probability distribution to solve the problem of asymmetry between the reference grade given by the index and the evaluation result grade when evaluating the quality of laser inertial measurement unit. By mapping the numerical relationship between the designated reference level and the evaluation reference level of the index information under different distributions, the index evidence symmetrical with the evaluation reference level is given. After the uncertain input information is transformed into evidence of interval degree distribution by this method, the information fusion of interval degree distribution evidence is carried out by interval evidential reasoning algorithm, and the evaluation result is obtained by projection covariance matrix adaptive evolution strategy optimization. Taking a five-meter redundant laser inertial measurement unit as an example, the applicability and effectiveness of this method are verified.

고혈당에 의한 삼투압성 탈수초화 증후군 환자의 연속 자기공명영상 소견: 증례 보고 (Serial Magnetic Resonance Imaging Findings in Hyperglycemia-Related Osmotic Demyelination Syndrome: A Case Report)

  • 김종혁;박노혁;박지연;김선정
    • 대한영상의학회지
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    • 제81권1호
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    • pp.243-247
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    • 2020
  • 우리는 이전까지 드물게 보고된 고혈당 관련 삼투압성 탈수초화 증후군의 연속 자기공명영상 소견을 보고하고자 한다. 당뇨병을 앓고 있는 61세 남자 환자가 전신쇠약과 심한갈증을 주소로 내원하였고 며칠 후 구음장애, 삼킴장애, 운동조절장애를 보였다. 혈액검사상 고혈당을 제외한 전해질 수치는 정상이었다. 뇌 자기공명영상에는 교뇌에서 대칭적이고 종괴 효과가 없으며 주변 부위를 침범하지 않는 T2 신호 이상이 보여 삼투압성 탈수초화 증후군에 합당한 소견이었다. 환자는 임상적인 증상의 호전을 보였으나 추후 촬영한 뇌 자기공명영상은 악화되는 소견을 보였다.

10.525 GHz 대역 광대역 인셋-급전 마이크로스트립 패치 안테나 (10.525 GHz Band Broadband Inset-fed Microstrip Patch Antenna)

  • 여준호;이종익
    • 한국항행학회논문지
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    • 제28권1호
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    • pp.136-141
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    • 2024
  • 본 논문에서는 10.525 GHz 대역에서 동작하는 광대역 인셋-급전 마이크로스트립 패치 안테나를 제안하였다. 제안된 광대역 인셋-급전 마이크로스트립 패치 안테나는 3개의 폭이 좁은 직사각형 패치로 구성된다. 중앙 패치의 중심에서 2개의 대칭적인 측면 패치들이 스트립 도체로 연결되어 중간 패치에 대해 수직 방향으로 엇갈리게 중심이 이동하여 배치되었다. 성능 비교를 위해 기존의 인셋-급전 정사각형 마이크로스트립 패치 안테나를 설계하였다. 실험 결과, 제작된 광대역 인셋-급전 마이크로스트립 패치 안테나의 측정 입력 반사 계수의 전압 정재파비가 2 이하인 주파수 대역은 10.036-11.051 GHz (9.63%)이고, 제작된 기존의 인셋-급전 정사각형 마이크로스트립 패치 안테나의 측정 입력 반사 계수의 주파수 대역은 10.306-10.772 GHz (4.42%)이다. 따라서, 제작된 광대역 인셋-급전 마이크로스트립 패치 안테나의 입력 반사 계수 주파수 대역폭은 기존의 인셋-급전 정사각형 마이크로스트립 패치 안테나에 비해 2.18배 증가하였다.

펜타닐 첩포 남용으로 인한 지연성 저산소성 백색질뇌증: 증례 보고 (Delayed Post-Hypoxic Leukoencephalopathy Induced by an Overdose with Fentanyl Patches: A Case Report)

  • 최진솔;유은애;최진욱;김수정
    • 대한영상의학회지
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    • 제81권4호
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    • pp.972-978
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    • 2020
  • 펜타닐 첩포가 의학적으로 이용됨에 따라 간간이 펜타닐 중독 증례가 보고되고 있다. 지연성저산소성 백색질뇌증(delayed post-hypoxic leukoencephalopathy)은 저산소증에 의한 합병증의 하나이다. 이로 인해 급성 중독으로 인한 혼수상태에서 완전히 회복하더라도, 뒤늦게 신경병적 증상이 발생하고, 이후 백색질뇌증으로 진행하기도 한다. 여기 10개의 펜타닐 첩포를 한 번에 사용하고 13시간 동안 깨어나지 못하여 본원으로 내원한 65세 환자의 증례를 소개하였다. 첫 내원 당시 촬영한 CT 소견은 정상이었으나, 20일 뒤 지연성 신경병적 증상이 발생하여 촬영한 MRI 상 양측 대뇌 백색질에 대칭적인 불균일하고 융합하는 고신호 강도 병변이 T2와 FLAIR 영상에서 관찰되었으며 이 병변은 확산 제한을 보였다. 이후 환자의 신경병적 증상은 빠르게 악화되었고 1년 후 심한 전반적 뇌 위축으로 진행하였다.

Investigation of the behavior of an RC beam strengthened by external bonding of a porous P-FGM and E-FGM plate in terms of interface stresses

  • Zahira Sadoun;Riadh Bennai;Mokhtar Nebab;Mouloud Dahmane;Hassen Ait Atmane
    • Structural Monitoring and Maintenance
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    • 제10권4호
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    • pp.315-337
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    • 2023
  • During the design phase, it is crucial to determine the interface stresses between the reinforcing plate and the concrete base in order to predict plate end separation failures. In this work, a simple theoretical study of interface shear stresses in beams reinforced with P-FGM and E-FGM plates subjected to an arbitrarily positioned point load, or two symmetrical point loads, was presented using the linear elastic theory. The presence of pores in the reinforcing plate distributed in several forms was also taken into account. For this purpose, we analyze the effects of porosity and its distribution shape on the interracial normal and shear stresses of an FGM beam reinforced with an FRP plate under different types of load. Comparisons of the proposed model with existing analytical solutions in the literature confirm the feasibility and accuracy of this new approach. The influence of different parameters on the interfacial behavior of reinforced concrete beams reinforced with functionally graded porous plates is further examined in this parametric study using the proposed model. From the results obtained in this study, we can say that interface stress is significantly affected by several factors, including the pores present in the reinforcing plate and their distribution shape. Additionally, we can conclude from this study that reinforcement systems with composite plates are very effective in improving the flexural response of reinforced RC beams.

이중특이성 항체의 개발 및 최신동향 (Advancements in Bispecific Antibody Development and Research Trends)

  • 최용환;송하승;이수근;송치훈;김지회;한경호
    • 한국미생물·생명공학회지
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    • 제51권3호
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    • pp.223-242
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    • 2023
  • In contrast to chemical medicines, biopharmaceuticals exhibit reduced side effects and enhanced therapeutic efficacy. Antibody therapies have significantly advanced since the first monoclonal antibody's approval in 1986, now dominating the pharmaceutical market with seven out of the top 10 biopharmaceuticals. The bispecific antibody has a distinct capability to bind to two antigens simultaneously, unlike conventional monoclonal antibodies that target just one antigen. The notion of bispecific antibodies was initially introduced in 1960, and by 1997, the first symmetrical form of bispecific antibody was successfully produced. Subsequently, extensive research has been conducted on bispecific antibodies, leading to a significant milestone in 2014 when blinatumomab became the first FDA-approved drug to treat acute lymphocytic leukemia. Despite having a relatively shorter history compared to monoclonal antibodies, bispecific antibodies have proven their potential by targeting two antigens simultaneously, thereby rendering them highly effective as anti-cancer drugs. As of 2023, there are a total of 11 globally approved bispecific antibodies, with six of them receiving approval from FDA. In light of the rapidly expanding market for bispecific antibodies, this review article comprehensively explores the attributes, historical background, applications, and market status of bispecific antibodies. Additionally, it sheds light on the present trends in bispecific antibody development, drawing insights from 96 research articles and 105 clinical studies. Excitingly, we anticipate further progress in the development of bispecific antibodies and clinical trials on a global scale, with the aspiration of utilizing them not only in cancer treatment but also for addressing diverse medical conditions.