• Title/Summary/Keyword: Survey Method

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The Web based Questionnaire Systems for IT Outsourcing Customer Satisfaction Survey : System Architecture and Process (정보시스템 아웃소싱 고객만족도 조사를 위한 웹 기반 설문 시스템 : 시스템 아키텍처 및 프로세스)

  • Jeong, Yoon-Seok;An, Joon-M.
    • Journal of Information Technology Services
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    • v.4 no.1
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    • pp.149-160
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    • 2005
  • Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

Integration of AutoCAD and Microsoft Excel for Forest Survey Application

  • Mamat, Mohd Rizuwan;Hamzah, Khali Aziz;Rashid, Muhammad Farid;Faidi, Mohd Azahari;Norizan, Azharizan Mohd
    • Journal of Forest and Environmental Science
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    • v.29 no.4
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    • pp.307-313
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    • 2013
  • Forest Survey consists of road survey, topographic survey, tree mapping survey, stream survey and also ridge survey. Information from forest survey is important and become essential in preparing base map to be used for forest harvesting planning and control. With the current technologies technique of data processing and mapping from traditionally hand drawn method had shifted to a computer system particularly the use of Computer Aided Design (CAD). This gives great advantages to the forest managers and logging operators. However data processing and mapping duration could be further reduced by integrating CAD with other established software such as Microsoft Excel. This time study to show that there is significance difference in term of duration for data processing and efficiency using AutoCAD in combination with Microsoft Excel program as compare to the use of AutoCAD program alone. From the study, it shows that the integration of AutoCAD and Microsoft Excel is able to reduce 70% of duration for data processing and mapping as compared to the use of AutoCAD program alone.

An Empirical Study on Telemarketing Business(L Insurance Case)

  • Kim, Yon-Hyong;Lee, Seok-Won
    • Journal of the Korean Data and Information Science Society
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    • v.19 no.3
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    • pp.877-891
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    • 2008
  • The purpose in this datamining modeling is to maximize the number of L insurance' new customer selected from the S corp.'s customers through the telemarketing. We demonstrated the superiority of this method by comparing the existing marketing method and campaign result. The used software in this analysis is SAS 9.1 and so on.

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Estimation Using Response Probability Under Callbacks

  • Park, Hyeon-Ah
    • Proceedings of the Korean Association for Survey Research Conference
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    • 2007.11a
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    • pp.213-230
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    • 2007
  • Although the response model has been frequently applied to nonresponse weighting adjustment or imputation, the estimation under callbacks has been relatively underdeveloped in the response model. The estimation method using the response probability is developed under callbacks. A replication method for the estimation of the variance of the proposed estimation is also developed. Since the true response probability is usually unknown, we study the estimation of the response probability. Finally, we propose an estimator under callbacks using the ratio imputation as well as the response probability. The simulation study illustrates our techniques.

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A Study on Geotechnical Lineament Analysis by Image Processing Method (영상사진을 이용한 지반공학적인 선구조분석 연구)

  • 이수곤;금동헌
    • Proceedings of the Korean Geotechical Society Conference
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    • 2000.11a
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    • pp.593-600
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    • 2000
  • Most of ground investigations can be grasped geological distribution which like rock name, geological structure, soil condition, underwater condition, land slide, ground cave-in, ground collapse by geological survey. But geological survey is limited to part region geological structure, not wide region. Therefore, Image Processing Method must need to grasp wide region geological structure. The object of this research is presented analysis data of geotechnical engineering in first step investigation.

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A New Mail Survey Method for Sensitive Character without Using Randomization Device

  • Ki Hak Hong
    • Communications for Statistical Applications and Methods
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    • v.4 no.3
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    • pp.735-741
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    • 1997
  • In the present paper, we propose a new randomization device free mail survey method. The estimator based on proposed model is unbiased and more efficient than the estimator based on SIngh, Mangat and Singh model (SMS-model)(1993) when $\pi$<1/2, and more protective than SMS-model in view of the protection of privacy regardless of the values of $\pi$ and $\pi_Y$ only if we count the number of say 'Yes' from the respondents. However, If we consider the respondents that say 'No', the SMS-model is more protective than our model.

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Filtered Randomized Response Technique

  • Choi, Kyoung-Ho
    • Communications for Statistical Applications and Methods
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    • v.13 no.2
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    • pp.319-326
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    • 2006
  • Randomized response technique is a survey technique for eliminating evasive answer bias. This technique is popular in social survey for sensitive issues. In this paper we present a simple and obvious procedure for estimating the population proportion of a sensitive group. Here, we shows the weak point in the method of Kim and Warde (2005). Also, it is found that the proposed procedure is more efficient than the ones of Warner (1965) and Kim and Warde (2005). Lastly we discuss the conditions that the suggested method will be more efficienct.

A Study on Nonresponse Adjistment by Using Propensity Scores (성향점수를 이용한 무응답 보정 연구)

  • Lee, Kay-O
    • Survey Research
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    • v.10 no.1
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    • pp.169-186
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    • 2009
  • The propensity score method is used to minimize the bias level in social survey, which comes from nonresponse. The theoretical concept and the background of the propensity score method is discussed first. The propensity score method was first applied in the epidemiology observational study. I have summarized the process of the three propensity score methods that were used to reduce estimation bias in this study. Matching by propensity score is applied to the relatively large control group. Subclassification has the advantage of using whole control group data and regression adjustment is applied to multiple covariates as well as propensity score of each unit is computable and usable. Lastly, the application procedures of propensity score method to reduce the nonresponse bias is suggested and its applicability to real situation is reviewed with the existing data.

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Field Application and Performance of Continuously Reinforced Concrete Pavement via Mechanical Tube-feeding Method (기계식 연속철근콘크리트포장의 현장 적용성 및 거동 분석 연구)

  • Choi, hooseok
    • International Journal of Highway Engineering
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    • v.18 no.2
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    • pp.43-49
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    • 2016
  • PURPOSES : The field application and performance of continuously reinforced concrete pavement (CRCP), constructed by using the mechanical tube-feeding method, are evaluated in this study. METHODS: The location of the rebar was evaluated by using the MIRA system. The early-age CRCP performance was evaluated via visual survey, in which the crack spacing and crack width were examined. RESULTS: The location of longitudinal reinforcing bars was evaluated via MIRA testing and the results showed that the longitudinal rebars all lie within a given tolerance limit (${\pm}2.5cm$) of the target elevation. In addition, owing to the low temperature when the concrete was pured, the crack spacing in the Dae-Gu direction is slightly wider than that of the Gwang-Ju direction. Almost all of the crack spacings lay within the range of 1.0 m~3.0 m. A crack width of <0.3 mm was measured at the pavement surface. However, as revealed by the field survey, the crack spacing was not correlated with the crack width. CONCLUSIONS : In CRCP constructed by using the mechanical tube-feeding method, almost all of the longitudinal reinforcing bars lay within the tolerance limit (2.5 cm) of the target elevation. The concrete-placing temperature affects the crack spacing, owing to variations in the zero-stress temperature. Crack survey results show that there is no correlation between the crack spacing and crack width in CRCP.

A study on a hospital services evaluation method by physician survey (임상전문분야별 의사 설문조사를 통한 병원서비스 평가 방법 연구)

  • Jhang, Won-Gi;Moon, Ok-Ryun
    • Journal of Preventive Medicine and Public Health
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    • v.29 no.4 s.55
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    • pp.815-829
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    • 1996
  • A physician survey was done by mailing for the purpose of performing hospital services evaluation and ranking. A slightly over one thousand samples were drawn from the list of professional societies, and 324 physicians(about 32 percent) replied. This study has focused on developing easy and simple method to evaluate hospital services, and providing patients with useful information. Hospital service structure and process were evaluated without outcome evaluation, because it is difficult to obtain reliable data regarding health services outcome indicators. Clinical specialty was targeted to evaluate, and three specialties were chosen, that is obstetrics & gynecology, cardiology, and proctology. Among 16 structural indicators, four indicators were finally chosen in each specialty by respondent specialists. And then using these indicators, structural score was calculated for study hospitals. For process evaluation, physicians were requested to nominate five most famous hospitals. The nomination score and structural score were summed up to produce final score and hospital ranking. This method is very easy to conduct rather than other hospital services evaluation methods prevailing in Korea. And it is more useful for patients to choose hospitals, according to his/her own purpose, because it gives high ranking hospitals with specific clinical specialty.

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