• 아태비즈니스연구
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• 제13권3호
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• pp.19-34
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• 2022

Purpose - The purpose of this study is to examine whether a psychological concept enhances healthcare users' service experience. Specifically, the study proposes and empirically examines a model of perceived control in which the user's sense of control is postulated as exerting positive influences upon his/her motivation, self-efficacy associated with his/her role as a patient, and satisfaction with his/her medical service experience. Methodology - Data were collected by a professional research company, using an online survey method. Participants of the study included adults nineteen years or older who had visited a medical service institute at least once during the previous one-year period. For the test of the research hypotheses, structural equation modeling using AMOS was used. Findings - Findings of this study denote a unique insight into the users' comprehension of medical service experiences and their behaviors. First, the concept of perceived control is identified as a factor that enhances the quality of individuals' medical service experiences. A sense of control directly influences medical users' self-efficacy to comply with doctor's recommendations, their motivation to comply with doctor's recommendations, and their satisfaction with the medical service experience. Second, one's perceived self-efficacy is found to exert positive influences upon both motivation and satisfaction. Third, one's motivation to comply with the doctor's recommendation is found to exert a positive influence upon one's satisfaction. Additionally, perceived control is found to exert an indirect influence upon medical service users' satisfaction through the mediation of both self-efficacy and motivation. Research Implications - The findings of the study support the notion that perception of control among medial service users enhances their service experience as patients. The main thrust of this study suggests that it is necessary for healthcare practitioners to consider implementing service encounter strategies that purposefully enhance the sense of control among their patients. The identification of significant inter-relationships among perceived control, motivation, self-efficacy, and satisfaction among medical service customers should also serve as a meaningful seed for further research pursuits.

• 간호행정학회지
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• 제8권3호
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• pp.431-439
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• 2002

Purpose : Nursing profession has been rapidly changed due to the development of bioscience and the change of medical service environment. Nursing profession that has been focused on only care giver's role like mother's in tradition, is required careful reflection new nursing role to cope properly to the change of medical service environment. In nursing profession, the concept of the role was used without an accurate definition, as a results, the concept of the role was mixed with the concept of the "activity", "job" and "function". Therefore, concept analysis of the role in nursing profession is needed to remove conceptual ambiguous and make confirm the true meaning of the role. Concept analysis is a strategy that examine the characteristics of a concept. It is a formal linguistic exercise to determine those defining attributes. The basic purpose of concept analysis is to clarify ambiguous concept in theory, and propose operational definition which reflects the theoretical base of the concept. Method : In this study, the concept of the role in nursing profession which was analyzed based on the steps of concept analysis by Walker & Avant(1988). Results : The attributes of the concept of the role in nursing profession are : 1. Basic factors to construct social structure. 2. Expected attitudes, values, behavior patterns according to the social status and position in social structure. 3. Perceptive attitudes, values, behavior patterns in order to social interaction. 4. Acquiring through continuous communication and learning. 5. Not fixative but changeable. The antecedents of the role in nursing profession are : 1. The social status and position which is possessed by a person. 2. Expected attitudes, values, behavior patterns according to the social status and position in social structure. 3. Acquiring through continuous interaction, communication, and learning process. And the consequences of the role in nursing profession are : 1. The role maintenance and the role expansion as a positive consequences. 2. The role conflict and the role loss as a negative consequences. Conclusion : Through this concept analysis, the concept of the role in nursing profession is defined as As basic factors to construct social structure, person's attitudes, values, behavior patterns which are expected from other social members according to person's social status and position, and perceived and acquired through continuous interaction, communication, and leaning process.

• 한국IT서비스학회지
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• 제10권1호
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• pp.191-209
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• 2011

The purpose of this research is to develop a service R&D concept definition and finding service R&D demand in Korea. It is necessary to develop an effective service R&D model to improve the competitiveness of the service industry. A survey model for finding service R&D demands has been developed through extensive discussions with experts. A demand survey for 91 experts in service industry and academia has been conducted to find relative weights of each service R&D category. Several other aspects on service R&D has beed investigated to analyze the relative importance of service R&D subjects. And a benchmarking on previous service R&D research investment has been performed. Past and present service R&D topics are compared as a whole and by each individual domain. A service R&D framework and important funding areas has been suggested. The results of this research can be used for research fund allocation decisions for strengthening service industry competitiveness.

• East Asian mathematical journal
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• 제29권2호
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• pp.189-205
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• 2013

Addition problems can be divided into the 'problem of quantity' which does not have the concept of object or unit, and the 'problem of number' which have the concept of object or unit. 'Additive property' is the factor which has to be considered in the former case. On the other hand, 'additive property' is not considered and meaningless in the latter case. However, this additive property is not emphasized in the elementary curriculum that mostly deals with quantitative problems, so related errors are occurred in actual life. In this study, we will investigate to the pre-service elementary teachers through the problems of deciding the additive property. The result shows that the pre-service elementary teachers' cognition of additive problems is insufficient. This study will provide focal points in the teacher education and the elementary education, and the clues for the operating programs through the information about the tendency of errors.

• 경영과학
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• 제19권1호
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• pp.143-162
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• 2002

The concept of revenue management have been used widely In the hotel and all transportation industries, and considered as a good system for managing a perishable asset. Recently, its' application area is being increasingly expanded to service industries such as the travel, the railway, the Internet and the sport industries. Internet business can be classified into several groups according to the characteristics of the individual business. One of groups is Internet Access Servoce business which connects each users to the internet. In this paper, since internet Access Services (IAS) business has a similar property to the service Industry, we will apply a revenue management concept to It. With some modification of existing model developed by Subramanian et.al. for airlines, we suggest the revenue management model being applied to IAS business. Computational experiment shows that the Increase of the revenue Is up to 7% by appluing our model. It means our model has a potential to manage IAS business effectively.

• 한국도서관정보학회지
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• 제32권1호
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• pp.309-328
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• 2001

The purpose of this study is to survey various digital library models that form basic concept of the hybrid information services and to suggest the needs of hybrid information services in digital environments as previous stage towards a building of generic information model appropriate to hybrid information environments. This study deals with the change of information service environments and information services of traditional and digital environments, Also addressed are relationships between digital library and information services. Finally. this study suggest the needs of hybrid information services in digital environments and survey various digital library models that form basic concept of the digital library models.

• 한국항행학회논문지
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• 제7권1호
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• pp.82-90
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• 2003

성층권에 통신중계기를 탑재한 비행선이나 비행기를 띄워서 무선중계시스템을 구축하고, 이 시스템을 광대역 무선 멀티미디어서비스 사업에 활용하는 방안이 추진되고 있다. 본 논문은 이러한 성층권 무선중계시스템을 구성하는 플랫폼의 운용개념을 정의하고, 성층권 관제시스템이 갖추어야 할 기능 및 구성요소를 설정하며, 향후 구축될 성층권 관제시스템의 설계를 구체화하기 위한 개념을 제공할 목적으로 수행된 연구의 결과이다.

• 디지털융복합연구
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• 제11권11호
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• pp.251-256
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• 2013

과거 중고서적 구입하는 경우 고객들은 헌책방을 주요 구입창구로 활용하였지만 인터넷의 발전 및 IT기기들이 확대되면서, 가격 경쟁력과 편의성 측면에서 우위를 가진 온라인 중고서점 매장을 구입처로 선호하는 고객들이 빠르게 증가하였다. 그러나 최근에는 기존의 헌책방의 개념을 벗어난 '온라인의 장점과 오프라인의 장점'을 가진 신개념 오프라인 중고서점이 경기침체 속 하나의 대안으로 각광받고 있는 추세이다. 본 연구에서는 대표적인 서비스 품질 측정 기법인 SERVQUAL 지표를 활용하여 최근 각광받고 있는 신개념 오프라인 중고서점 알라딘 매장에 대한 고객의 서비스 만족 요인을 규명하고자 한다. 우선 SERVQUAL 지표를 활용하여 신개념 오프라인 중고서점 알라딘 매장에 맞는 서비스 품질 요인을 선별해 낸 후, 고객 설문을 통하여 재 구매의도에 영향을 주는 주요 요인들을 분석하였다. 본 연구의 결과는 기존 헌책방을 비롯한 중고서점의 서비스 품질 제고 및 고객전략에 도움이 될 것으로 기대된다.

• 한국콘텐츠학회논문지
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• 제22권10호
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• pp.279-290
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• 2022

모바일 인터넷 애플리케이션의 대중화는 스마트 관광 산업의 발전을 가속화 하였다. 본 논문은 TAM과 VAM 이론을 바탕으로 복합 네트워크와 데이터 분석 방법을 통해 관광 애플리케이션 사용자의 지속적인 이용 의지의 영향 요인을 연구한다. 연구를 통해 스마트 관광 애플리케이션의 서비스 수준 및 디자인 개념의 개선이 복합 네트워크의 통합을 가속화하고 사용자의 참여를 향상시킬 수 있음을 발견하였으며, 동시에 합리적 가격 서비스 경험 가치, 편의 서비스 경험 가치, 상호작용 서비스 경험 가치, 감성적 디자인 인식, 사용 편의성 디자인 인식, 엔터테인먼트 디자인 인식 및 기타 요소는 사용자의 지속 사용 의도에 영향을 미치며 상당한 상관 관계가 있다는 것을 확인하였다. 스마트 관광 앱의 경쟁력의 근원은 편리성과 가격의 우위이다. 디자인 컨셉은 사용자의 감성적 경험과 지각적 경험에 영향을 줄 수 있으며, 스마트 관광 앱이 사용자의 만족도를 높이는 데 도움이 된다.

• 한국보육지원학회지
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• 제14권2호
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• pp.19-38
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• 2018

Objective: This study explores how pre-service teachers' knowledge changed in the field of movement education and the characteristics of the instruction they perceived during a 15-week course. Methods: The drawing of concept maps and interviews were used to discuss how pre-service teachers' knowledge changed and the characteristics of the course. Results: The results showed that the pre-service teachers interrelated concepts in a more systematic way, and the concepts they used were increased while master concepts were decreased, indicating that their knowledge changed in a far more hierarchical order after the class. Characteristics of the course that led to a change in their knowledge appeared under the proper guidance of a professor. This was well demonstrated by feedback and evaluation at the stage of planning instruction and simulation teaching. Conclusion/Implications: The study demonstrated that the proper guidance of a professor was a useful tool for fostering the professional development of pre-service teachers in regard to constructing knowledge in movement education.