• Title/Summary/Keyword: Service Typology

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Cluster Analysis for E-Government User Typology: By Purpose of Use, Channel of Use, and Perception of Information & Communication Technology (전자정부 이용자 유형화를 위한 군집분석: 전자정부 이용 목적, 이용채널, 정보통신기술에 대한 주관적 인식을 기준으로)

  • Kim, Si-jeoung;Kim, Hyun-Joon
    • Informatization Policy
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    • v.31 no.3
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    • pp.48-71
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    • 2024
  • In the modern era of digital sophistication, effective public administration warrants a citizen-centric approach that not only anticipates the needs of public service users but also comprehends their behaviors in undertaking proactive measures to deliver public services as needed. This study adopts a typological perspective by viewing e-government users as distinct consumer groups with individualized demands, behavioral tendencies, and perceptual attributes. Utilizing data from a 2021 survey on e-government service utilization, a two-step cluster analysis was conducted to delineate user typology through an empirical study. The analysis incorporated variables such as the purpose of using e-government, selected e-government channels, subjective perceptions of technological risk, and personal innovativeness. Accordingly, e-government users were classified into five distinct typological groups labeled "Unilateral Active Users Geared to Social Media," "Versatile Power Users," "Unilateral Pragmatic Active Users," "Occasional Passive Users," and "Minimal Users." This typological differentiation of e-government user groups is intended to help identify unique user demands and characteristics so as to facilitate the delivery of tailored e-government services and informed policy decisions catering to the diverse needs of users.

A Study on the Characteristics of Exhibition Space Organization of the Museum's Typology on Served and Servant Space Type - Focused on Renzo Piano's Work Influenced by Louis I. Kahn's Characteristics of Exhibition Space Organization - (뮤지엄건축에 있어서 분리형 전시공간구성 특성에 관한 연구 - 루이스 칸의 전시공간구성방법의 영향을 받은 렌조 피아노의 작품분석을 중심으로 -)

  • Lee, Sung-Hoon;Park, Yong-Hwan
    • Korean Institute of Interior Design Journal
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    • v.15 no.5 s.58
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    • pp.238-246
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    • 2006
  • Renzo Piano was first introduced to us when he got together with Richard Rogers and won the Grand Prize on Center George Pompidou Competition in Paris. Since then, he designed number of world renowned museum architecture such as Menil Collection & Museum, The Cy Twombly Gallery, Beyeler Foundation Museum, and most recently the New Pavilion of High Museum of Art. His museum design, in particular, showed very consistent feature which is differentiating the 'Served Space(exhibition area) and the Servant Space(service core or mechanical system area)'. In addition, the way he treats natural light as a special feature within his museum space was nicely done and it is remarkable both in design and engineering side; he always designed a very unique roof structure system to give life and to simulate emotion of light within the space. These are just a few points of his special design characteristics which differentiate him from the rest of the architect working today. While interested by works of Renzo Piano, we found that his work had very close relationship to Louis I. Kahn's design. Specially the way Renzo Piano differentiating serving and servant space and the way he treating natural light. Therefore, the purpose of study is focused on providing typology of museum exhibition organization as well as finding evidence of Louis I. Kahn's influence and concept he has shown in his museum projects through actual site visits and reference research. The method of research was as the following; first to find typology and its characteristics of exhibition space organization of all Renzo Piano's museum projects. Secondly to distinguish projects which show 'differentiated servant and served space'. As the result of this study, it was clear that Renzo Piano had influence of Louis I. Kahn on adopting 'Servant and Served Space' concept. But the research concluded with the facts to approve the uniqueness of Renzo Piane's design concept.

A Typology of Media-Public Sphere Relationships (공론장-미디어 관계의 유형화)

  • Cho, Hang-Je;Park, Hong-Won
    • Korean journal of communication and information
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    • v.50
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    • pp.5-28
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    • 2010
  • The theoretical scope of the public sphere has been dramatically expanded as a result of new academic inquiries into the nature of the political and the public in contemporary societies. While appreciating the value of the concept of the public sphere for understanding democratic roles of the media, scholars began to raise questions on Habermasians' exclusive focus on news and public affairs programs, arguing that various entertainment programs also can invoke political deliberation. Terms like affective public sphere, emotional public sphere, aesthetic public sphere, expressive public sphere were used to capture this new conception. To comprehend the theoretical and practical implications of the conceptual expansion of the public sphere for media studies, this study attempted to provide a typology of media-public sphere relationships. By using public-private and rational-emotional axes as two criteria for classification, we created four prototypes of the public sphere (i.e., political public sphere, populism, difference pluralism, and intimacy/privacy) and discussed the characteristics of each type. After setting out media communication as a form of meta-public sphere that mediates and coordinates the four different types of the public sphere, we presented public service broadcasting as an exemplar meta-public sphere in the contemporary society of multiple social antagonisms and differences.

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A Study on Meaning, Typology, and Characteristics of a Home in the Metaverse (메타버스에서 나타나는 주거의 의미, 유형 및 특성 연구)

  • Rhee, Jee Heon;Cha, Seung Hyun
    • Land and Housing Review
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    • v.13 no.4
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    • pp.91-103
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    • 2022
  • Home has significant meaning in the real world. In contrast, there's a lack of interest in homes in the Metaverse compared to other architectural spaces. This study aims to establish the concept of a home in the Metaverse based on meaning, typology, and characteristics of real-world homes. For this purpose, previous research and existing models of real- world homes were analyzed and case studies and a survey were conducted of homes in the Metaverse. As a result of the research, a model of home in the Metaverse is proposed based on physical, social, and personal models. Modifying one's dwelling, a refuge from the outside world, and self-expression/personalized space was also identified as the most significant characteristic of a home in the Metaverse. The results of this study will be helpful in future Metaverse virtual world research and development of Metaverse service platforms.

Analysis on the definition and typology of library networks (도서관 네트워크의 정의의 분석과 유형별 특성)

  • 박준식
    • Journal of Korean Library and Information Science Society
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    • v.12
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    • pp.1-33
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    • 1985
  • This study has been aimed to analyze the following three points which are believed to be the most important in establishing efficient library networks. The writers have done the research into the literature and references concerning the networks of library, as they are considered crucial functions in cooperative administration between the libraries. The following are the findings from the survey: 1) The established networks in foreign countries have been compared with those of Korea, basing upon the data and present situations in both areas and the definition and agreed viewpoint of the networks are presented. 2) The relations between the existing Library system and Consortia were clarified in view of the current trend, thus showing the scope and integral aspects of them. 3) Finally, we have classified the types of network into four categories, such as search service network, customized service network, service center/network and state local networks, and made through analysis of the character, organization and management of each realm.

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통합 제품-서비스로의 이행: 문헌 연구, 분류 체계, 연구 방향

  • Park, Yong-Tae;Lee, Hak-Yeon;Han, U-Ri;Seol, Hyeon-Ju
    • Proceedings of the Technology Innovation Conference
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    • 2009.02a
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    • pp.583-604
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    • 2009
  • 최근 제조 기업들의 가장 큰 화두 중 하나는 제품과 서비스의 통합이다. 그간 제품과 서비스 통합과 관련한 다양한 개념들이 제시되어 왔으나, 정의 및 유형에 대한 보편적인 프레임워크가 존재하지 않는다. 본 연구에서는 제품과 서비스의 통합에 관련된 다양한 개념들을 아우르는 포괄적인 용어 (umbrella term)로써 통합 제품-서비스(integrated product-service: IPS)를 제시한다. 기존 문헌 연구를 통해 IPS 관련 기존 개념들을 개괄하고, 이들을 Product/service fusion과 Product/service Convergence의 두 가지로 분류한다. 다음으로 IPS를 유형화하기 위한 분류체계(typology)로써 IPS 큐브(cube)를 제시한다. IPS 큐브는 통합의 형태(pattern), 원천(origin), 기술(technology)의 세 가지 차원으로 구성되며, 각 차원이 모두 세 가지 유형으로 구분되기 때문에, IPS 큐브는 27개의 셀로 이루어진 정육면체 형태를 띤다. 각 셀은 고유한 IPS 유형을 나타내며, 각 셀에 해당하는 실제 IPS 사례들이 제시된다. 본 연구에서 제시한 IPS 큐브는 유형별 IPS 개발을 위한 전략, 프로세스, 방법론을 개발하는데 있어서 유용한 시사점을 제공해줄 수 있다.

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Analytical Study for Typology of Signage Market : by applying Q methodology (사이니지 시장유형화를 위한 해석적 연구 : Q 방법론 적용)

  • Kim, Hang Sub;Lee, Bong Gyou
    • Journal of Internet Computing and Services
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    • v.17 no.2
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    • pp.67-76
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    • 2016
  • Defining of signage market types is an issue of great interest for both service providers and consumers. Through an interview with an expert with a deep understanding about digital signage in early-media stage, and based on analysis results, this study induced three types of signage market types. Each signage market type can be explained by their similar thoughts, opinions, concepts, and behaviors, but are dependent on the differences in a user experiences and knowledge. The study named the interactive signage market as Type 1, the network signage market as Type 2, and the signage-coupled-with-other-media market as Type 3.

Evaluation of time-dependent deflections on balanced cantilever bridges

  • Rincon, Luis F.;Viviescas, Alvaro;Osorio, Edison;Riveros-Jerez, Carlos A.;Lozano-Galant, Jose Antonio
    • Computers and Concrete
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    • v.28 no.5
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    • pp.487-495
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    • 2021
  • The use of prestressed concrete box girder bridges built by segmentally balanced cantilevers has bloomed in the last decades due to its significant structural and construction advantages in complex topographies. In Colombia, this typology is the most common solution for structures with spans ranging of 80-200 m. Despite its popularity, excessive deflections in bridges worldwide evidenced that time-dependent effects were underestimated. This problem has led to the constant updating of the creep and shrinkage models in international code standards. Differences observed between design processes of box girder bridges of the Colombian code and Eurocode, led to the need for a validation of in-service status of these structures. This study analyzes the long-term behavior of the Tablazo bridge with data scarcity. The measured leveling of this structure is compared with a finite-element model that consider the most widely used creep and shrinkage models in the literature. Finally, an adjusted model evidence excessive deflection on the bridge after six years. Monitoring of this bridge typology in Colombia and updating of the current design code is recommended.

A Study on the Perception of Airline Non-Face-to-Face Boarding Service among Chinese Travelers (중국 여행객의 항공사 비대면 탑승수속 서비스에 대한 인식 연구)

  • Xin Shu Jiang;Young Woo Lee
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.32 no.2
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    • pp.124-134
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    • 2024
  • This study is based on the Expectation Confirmation Theory (ECT) and categorizes trust types in non-face-to-face boarding services into three dimensions: structural assurance, platform, and service provider. It analyzes the impact of these trust types on users' perceived usefulness, satisfaction, and continuous usage intentions. Using a structural equation model, the study found that the three dimensions of trust positively influence users' satisfaction and perception of usefulness, thereby promoting intentions for continuous use. However, perceived risk weakens the positive relationship between trust and continuous usage intentions. By exploring the moderating role of perceived risk in non-face-to-face boarding services, this study analyzes its impact on user behavior patterns, contributing to the optimization of service design and enhancement of user trust. This study promotes widespread acceptance and continuous use of the service, and is crucial for developing effective non-contact service strategies that meet the needs and expectations of Chinese travelers in the post-pandemic travel environment. The findings provide a new perspective and empirical evidence for understanding user attitudes and behaviors towards non-face-to-face services, holding significant theoretical and practical implications.

Typology of Service Related Intangible Products and Operations Strategy in Electronic Commerce (전자상거래에서 무형서비스상품의 특성과 운영전략에 대한 연구)

  • 조성의;박광태
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.171-174
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    • 2001
  • This study investigates the differences in critical dimensions which impact on operations and strategy in Internet EC of service related intangible product. For this purpose, services are newly classified by two selected dimensions such as 1)the proportion of substitute by on-line, and 2)the needs of interaction and customization. Secondly, on the classification of services, the differences of 1) customer needs of geographical accessibility, 2) needs of cooperation with off-line functions, and 3) customer purchase intention in Internet EC are tested among classified groups. Finally, implementations on operations and strategy in Internet EC are suggested, based on the results of analysis. Data are collected by the survey on the customer groups, and analyzed by statistical method, such as mean score plot, cluster analysis, and analysis of variance.

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