• Title/Summary/Keyword: Service Product

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Customer Voices in Telehealth: Constructing Positioning Maps from App Reviews (고객 리뷰를 통한 모바일 앱 서비스 포지셔닝 분석: 비대면 진료 앱을 중심으로)

  • Minjae Kim;Hong Joo Lee
    • Journal of Intelligence and Information Systems
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    • v.29 no.4
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    • pp.69-90
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    • 2023
  • The purpose of this study is to evaluate the service attributes and consumer reactions of telemedicine apps in South Korea and visualize their differentiation by constructing positioning maps. We crawled 23,219 user reviews of 6 major telemedicine apps in Korea from the Google Play store. Topics were derived by BERTopic modeling, and sentiment scores for each topic were calculated through KoBERT sentiment analysis. As a result, five service characteristics in the application attribute category and three in the medical service category were derived. Based on this, a two-dimensional positioning map was constructed through principal component analysis. This study proposes an objective service evaluation method based on text mining, which has implications. In sum, this study combines empirical statistical methods and text mining techniques based on user review texts of telemedicine apps. It presents a system of service attribute elicitation, sentiment analysis, and product positioning. This can serve as an effective way to objectively diagnose the service quality and consumer responses of telemedicine applications.

RFID-based Medicine Logistics System for Quick Response in Hospital (병원내 신속 대응을 위한 RFID 기반의 의약품 물류 시스템)

  • Lee, Kang-Dae;Lee, Young-Ho;Kang, Un-Gu;Chung, Kyung-Yong
    • The Journal of the Korea Contents Association
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    • v.8 no.10
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    • pp.1-10
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    • 2008
  • The traditional barcode based medicine logistics system have the problems such as loss, management error, online track, public information due to the hand-operated logistic process. Otherwise, quick response allows that the company observe the requests consistently and design medicine and establish manufacture schedule rapidly so that they could prohibit the product stocked. In this paper, we analyzed how to process medicine circulation logistics and information steps practically and proposed the RFID based medicine logistics system for the quick response in hospital. The proposed method provided the medical history tracing service, the traditional system connection, the efficiency logistic service, and the narcotic specified management service using the medicine logistics information from RFID tag. Accordingly, the satisfaction and the productivity will be improved the efficient medicine logistics by reducing the loss as well as the management error.

Antecedents to Improve Customer Satisfaction and Loyalty of Department Store (백화점의 고객만족 및 충성도 제고를 위한 선행요인에 관한 연구)

  • Kim, Youn-Hwan;Kang, Myong-Ju
    • Management & Information Systems Review
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    • v.31 no.1
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    • pp.65-88
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    • 2012
  • The reason customer satisfaction has been considered importantly in previous researches is that customer satisfaction can lead repurchase and loyalty. For a department store which tries to differentiate from other retailing stores by providing prestige services with customers, customer satisfaction is an essential element for keeping customer loyalty. Previous researches had mentioned only marketing mix to explain the customer satisfaction of department store. However, this paper would like to examine that differential services of department store can have an effect on the customer satisfaction, as well as marketing mix. As results, place(location) variable and promotion variable of four marketing mix influenced on the customer satisfaction significantly. The rest of marketing mix, product and price, were not confirmed statistically. Most of all, as an additional variable, service can have an strong effect on the customer satisfaction positively. Therefore, department store need to consider not only marketing mix but also service variable when building marketing strategies.

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Sensory Profiling of Commercial Korean Distilled Soju (시판 증류식 소주의 관능특성 분석)

  • Lee, Seung-Joo;Park, Cheon-Soo;Kim, Ho-Kyung
    • Korean Journal of Food Science and Technology
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    • v.44 no.5
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    • pp.648-652
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    • 2012
  • The sensory characteristics of nine commercially distilled soju samples were determined by sensory descriptive analysis. Eight aroma attributes, as well as four flavor/taste attributes, and six mouth-feel related attributes were evaluated by 9 judges. The descriptive data set was initially analyzed for a significant overall product effect by employing a three-way mixed model analysis of variance (judges, samples, and replications) as well as two-way interactions, with judges treated as random. In addition, correlations between mean attribute ratings were calculated, and a principal component analysis (PCA) of the mean attribute ratings employing the covariance matrix was conducted. Based on the PCA, distilled soju samples were primarily separated along the first principal component, which accounted for 66% of the total variance between the samples, with high intensities of 'alcohol taste' and 'alcohol aroma' versus 'yeast aroma'. The second principal component accounted for 14% of the total variance. Soju containing high alcohol showed stronger intensities of 'bitterness', 'alcohol taste', 'alcohol aroma', as well as all mouth-feel attributes.

Policy Based DDoS Attack Mitigation Methodology (정책기반의 분산서비스거부공격 대응방안 연구)

  • Kim, Hyuk Joon;Lee, Dong Hwan;Kim, Dong Hwa;Ahn, Myung Kil;Kim, Yong Hyun
    • Journal of KIISE
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    • v.43 no.5
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    • pp.596-605
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    • 2016
  • Since the Denial of Service Attack against multiple targets in the Korean network in private and public sectors in 2009, Korea has spent a great amount of its budget to build strong Internet infrastructure against DDoS attacks. As a result of the investments, many major governments and corporations installed dedicated DDoS defense systems. However, even organizations equipped with the product based defense system often showed incompetency in dealing with DDoS attacks with little variations from known attack types. In contrast, by following a capacity centric DDoS detection method, defense personnel can identify various types of DDoS attacks and abnormality of the system through checking availability of service resources, regardless of the types of specific attack techniques. Thus, the defense personnel can easily derive proper response methods according to the attacks. Deviating from the existing DDoS defense framework, this research study introduces a capacity centric DDoS detection methodology and provides methods to mitigate DDoS attacks by applying the methodology.

An Exploratory Study on the Relationship between Organizational Performance and Information Systems' Support on the Internal Capability of Organizations (기업의 내부능력에 대한 정보시스템 지원과 기업성과간의 관련성 연구)

  • Yoon Jong-Soo;Yoon Jong-Wook;Kim Yoo-Jung;Park Seung-Bong
    • The Journal of Information Systems
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    • v.15 no.3
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    • pp.55-85
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    • 2006
  • The purpose of this study Is to investigate what types of internal capabilities are mainly supported by information system applications that have been introduced in organizations during the last three years, and to examine the relationships between information systems' support on internal capabilities and organizational performance are differed with the organizational size and the type of industry. This study is also to suggest a few research propositions that can be applied to empirical studies dealing with the relationship between organizational performance and information systems' support on organizational capabilities in the future. To accomplish these research purposes, this study performed a survey and 101 responses were used for statistical analysis. The research results are as follows: First information systems' applications introduced into organizations during the most recent 3-year period, were mainly used to support the production/service capability, leading to an improvement of both the product and the service and reinforcement of task efficiency in the organizations. Second the support of information systems' applications on the production and service capability of organizations influenced organizational performance in a positive manner. Third, the relationship between organizational performance and support of information systems on organizational capabilities was partially differed by organizational size and the type of industry, the organization is involved in. Fourth, two research propositions that can be applied for empirical studies in the future were suggested with regard to the relationship between organizational performance and support of information systems on organizational capabilities, based on the statistical analysis.

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The Research on Sanchoneo Mandu Product Development Using Conjoint Analysis (컨조인트 분석을 사용한 산천어 만두 제품 개발에 관한 연구)

  • Lee, Min-Soo;Kim, Ki-Bbeum;Kim, Yong-Sik;Choi, Soo-Keun
    • Culinary science and hospitality research
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    • v.19 no.1
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    • pp.164-178
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    • 2013
  • The purpose of this study is to determine the relative importance of Sanchoneo mandu attributes and find out differences between the determinants and attributes when purchasing mandu. The survey was conducted targeting 114 panels(aged 20~39 years old), who were university students and graduated university, from the period of June 18 to 22, 2012. The statistical data analyses were performed using SPSS/WIN 20.0 for conjoint analysis. The main results of this study were as follows : according to the analysis on the attributes and mandu made with Sanchoneo, the relative importance of mandu attributes was assessed in filling materials(33.09%), price(30.28%), shape of mandu(21.69%) and spicy level(14.94%). The most preferred Sanchoneo mandu was the one added with kimchi with price of 7000 won, oval shape, and mild taste.

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A Study on the Determinants of Attitude toward and Intention to Use Mobile Shopping through Fashion Apps -Comparisons of Gender and Age Group Differences- (패션 앱을 이용한 모바일 쇼핑 태도 및 사용의도 영향요인 연구 -성별과 연령집단별 차이 비교-)

  • Sung, Heewon
    • Journal of the Korean Society of Clothing and Textiles
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    • v.37 no.7
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    • pp.1000-1014
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    • 2013
  • This study identifies the determinants that influence attitude toward and the intention to use mobile shopping services through fashion applications (apps) based on the technology acceptance model. In addition, gender and age group differences were examined. Data were collected from subjects who have used smartphone fashion related apps; subsequently, a total of 327 data were analyzed. About 46% of respondents were males, with a mean age of 34.4 years that ranged from 20 to 49 years old. Multiple regression models were developed based on the research model. Perceived usefulness, perceived ease of use, perceived enjoyment, perceived risks (security risk and quality risk), fashion involvement, and fashion app attributes (product attributes and service attributes) were employed as predictors of attitudes towards mobile shopping. Attitudes towards mobile shopping and subjective norms with the aforementioned variables measured the intention to use. Attitudes towards mobile shopping were predicted by perceived enjoyment, perceived usefulness, and service attributes. Attitudes toward mobile shopping and subjective norms were the most important predictors of the intention to use. Gender differences were found in that service attributes were significant for attitudes towards mobile shopping only in the male model. Age differences were also found and perceived usefulness was the most important predictor of attitudes toward mobile shopping among those in their 20's; however, perceived enjoyment was the most important among those in their 30's and 40's. Quality risk was only significant to explain intention to use among those in their 40's. The findings of this study are useful to understand the possibility of the adoption of mobile shopping though fashion apps and provide basic insight into market segmentation.

Accuracy Verification of the SBAS Tropospheric Delay Correction Model for the Korean Region (한반도 지역 SBAS 대류층 지연 보정 모델의 정확도 검증)

  • Kim, Dong-uk;Han, Deok-hwa;Kee, Chang-don;Lee, Chul-soo;Lee, Choong-hee
    • Journal of Advanced Navigation Technology
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    • v.20 no.1
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    • pp.23-28
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    • 2016
  • In this paper, we verified accuracy of the satellite based augmentation system (SBAS) tropospheric delay correction model for the Korean region. We employed the precise data of the tropospheric zenith path delay (ZPD) which is provided by the international GNSS service (IGS). In addition, we compared the verification results with that of the Saastamoinen model and the Hopfield model. Consequently, the bias residual error of the SBAS tropospheric delay correction model is about 50 mm, whereas the Saastamoinen model and the Hopfield model are more accurate. This residual error by the tropospheric delay model can affect the SBAS user position accuracy, but there is no problem in SBAS accuracy requirement. If we modified the meteorological parameters for SBAS tropospheric model to appropriate in Korean weather environment, we can provide better SBAS service to the Korean user.

Assessment of Post-LOCA Radiation Fields in Service Building Areas for Wolsong 2, 3, and 4 Nuclear Power Plants (월성 원자력 발전소 2,3,4호기에서의 LOCA 사고후 보조건물의 방사선장 평가)

  • Jin, Yung-Kwon;Kim, Yong-Il
    • Journal of Radiation Protection and Research
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    • v.20 no.1
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    • pp.53-64
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    • 1995
  • The radiation fields following the large loss of coolant accident (LOCA) have been assessed for the vital areas in the service building of Wolsong 2, 3, and 4 nuclear power plants. The ORIGEN2 code was used in calculating the fission product inventories in the fuel. The source terms were based upon the activity released following the dual failure accident scenario, i.e., a LOCA followed by impaired emergency core cooling (ECC). Configurations of the reactor building, the service building, and the ECC system were constructed for the QAD-CG calculations. The dose rates and the time-integrated doses were calculated for the time period of upto 90 days after the accident. The results showed that the radiation fields in the vital access areas were found to be sufficiently low. Some areas however showed relatively high radiation fields that may require limited access.

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