An Exploratory Study on the Relationship between Organizational Performance and Information Systems' Support on the Internal Capability of Organizations

기업의 내부능력에 대한 정보시스템 지원과 기업성과간의 관련성 연구

The purpose of this study Is to investigate what types of internal capabilities are mainly supported by information system applications that have been introduced in organizations during the last three years, and to examine the relationships between information systems' support on internal capabilities and organizational performance are differed with the organizational size and the type of industry. This study is also to suggest a few research propositions that can be applied to empirical studies dealing with the relationship between organizational performance and information systems' support on organizational capabilities in the future. To accomplish these research purposes, this study performed a survey and 101 responses were used for statistical analysis. The research results are as follows: First information systems' applications introduced into organizations during the most recent 3-year period, were mainly used to support the production/service capability, leading to an improvement of both the product and the service and reinforcement of task efficiency in the organizations. Second the support of information systems' applications on the production and service capability of organizations influenced organizational performance in a positive manner. Third, the relationship between organizational performance and support of information systems on organizational capabilities was partially differed by organizational size and the type of industry, the organization is involved in. Fourth, two research propositions that can be applied for empirical studies in the future were suggested with regard to the relationship between organizational performance and support of information systems on organizational capabilities, based on the statistical analysis.