• 한국산림과학회지
• /
• 제95권3호
• /
• pp.291-298
• /
• 2006

본 연구는 운문산 자연휴양림 이용객을 대상으로 이용객의 기대, 성과, 그러고 여기서 추론된 기대불일치가 만족에 어떠한 영향을 미치고, 또한 만족은 재방문에 어떤 영향을 미치는 지를 분석하여, 현재의 자연휴양림 경영성과를 극대화 할 수 있는 정보를 도출하고자 시도하였다. 이를 위해서 기대불일치 및 재방문과 관련된 선행연구를 기초로 하여 기대불일치가 만족에 미치는 연구모형을 설정하고 경로분석을 통하여 이들의 구조적 관계를 규명하였다. 그 결과 방문만족에 영향을 미치는 기대불일치 요인으로는 체험시설, 자연성, 접근성 및 계곡이 정(+)의 영향을 미치는 것으로 나타났으며, 선택만족에서는 자연성이 정(+)의 영향을 주는 것으로 나타났다. 또한 방문만족과 선택만족은 재방문의도에 정(+)의 영향을 미치는 것으로 나타났다, 이러한 결과는 체험시설, 자연성, 접근성 및 계곡의 이용객 기대불일치를 긍정적 기대불일치로 전환하는 노력을 통하여 고객만족을 극대화하면, 재방문과 같은 기존 고객확보 및 유지라는 방어적 전략을 수립할 수 있다는 점을 시사하고 있다.

• 한국재난정보학회 논문집
• /
• 제11권2호
• /
• pp.245-252
• /
• 2015

태풍 등 재난발생 시에 손해액을 평가하는 손해사정회사 종업원들의 직장만족은 손해평가업무에 영향을 미치며 종국적으로는 피해자의 보상만족에 영향에 미치게 된다. 따라서 종업원의 직장만족은 재난피해자의 보상만족에 영향을 미치는 요인 중 하나이다. 본 연구는 손해사정회사 종업원의 직장만족 결정요인에 대한 실증연구로 연구결과는 종업원들의 심리차원의 요인, 조직차원의 요인 및 개인차원의 요인이 종업원들의 직장만족에 통계적으로 유의하게 영향을 미치는 것으로 나타났다. 그중에서 심리차원의 요인이 가장 크게 영향을 미치고, 다음으로 조직차원의 요인과 개인차원의 요인이 비슷한 크기로 영향을 미치는 것으로 나타났다. 인지차원의 요인은 종업원의 직장만족에 통계적으로 유의하지 않은 것으로 나타났다. 손해사정회사들은 종업원직장만족의 향상을 위하여 이러한 연구결과를 활용할 수 있을 것이다.

• 한국의류학회지
• /
• 제26권5호
• /
• pp.663-674
• /
• 2002

The objectives of this study were 1) to ascertain whether there was a difference in product performance (expressive or instrumental), which consumer recognized after using, related to consumer involvement toward clothing, 2) to clarify the effect of product performance on consumption emotion(positive or negative), 3) to investigate the effect of consumption emotion on satisfaction, and 4) to find out whether product performance had a direct effect on satisfaction toward product. The study was conducted in three steps. Through the two steps, measurement instruments were developed. At the last step, judgement sampling method were utilized to collect the data and subjects were 614 university students. Confirmatory factor analysis and structural equation model analysis were used to analyze the data. The results were as follows: 1) Consumer involvement had an effect on product performances but it was related to the expressive product performance more than to the instrumental product performance. 2) Product performance had positive influence on positive consumption emotion, while it had negative influence on negative consumption emotion. The results revealed that there were significant relationships between product performance and consumption emotion. 3) Positive consumption emotion had a positive effect on consumer satisfaction, on the other hand negative consumption emotion had a negative effect on consumer satisfaction. 4) Although the direct effects of product performances on satisfaction were larger than the indirect effects, product performance was greatly influential in consumption emotion and consumption emotion was strongly related to consumer satisfaction. Therefore, consumption emotion is an important determinant variable in the process of consumer satisfaction.

• 아태비즈니스연구
• /
• 제14권4호
• /
• pp.217-231
• /
• 2023

Purpose - The purpose of this study is to determine the impact of workaholism according to personality on the job satisfaction of organizational members. Design/methodology/approach - Workaholism was defined as excessive working and compulsive work, suggesting a negative impact on job satisfaction, while predicting that conscientiousness would alleviate this effect and presented as a hypothesis. The unbalanced panel data constructed based on 19,283 samples of 6,863 people from the Korea Labor Institute's Korea Labor Panel Survey was used. Findings - Both excessive working and compulsive working were found to have a direct negative effect on job satisfaction. Additionally, as a result of verifying the interaction effect of conscientiousness, it was found that the negative impact of excessive work on job satisfaction was moderated and alleviated by conscientiousness. In other words, for employees with high conscientiousness, the negative impact of excessive work on job satisfaction is alleviated and the negative impact of overworking is offset, whereas for employees with low conscientiousness, the negative impact of overworking on job satisfaction is strengthened. Research implications or Originality - This study shows that the impact of workaholism on job satisfaction varies depending on personality. While existing research has treated personality only as a determinant of workaholism, this study contributes to previous research in that it expands the role of personality. In addition, in practical terms, it is suggested that differential treatment based on individual values or personality is necessary.

• 시큐리티연구
• /
• 제17호
• /
• pp.361-381
• /
• 2008

기계경비시스템이 제공하는 서비스에는 유 무형의 서비스가 모두 포함되어 그에 대한 품질 평가가 쉽지 않은 것이 사실이다. 그럼에도 불구하고 본 연구는 서브퀼 모형을 도입하여 기계경비시스템의 서비스품질 구성차원을 확인하고, 서비스품질과 고객만족과의 관계를 실증적으로 검증하고자 하였다. 이를 위하여 대구지역에서 기계경비서비스를 이용하고 있는 소규모 상점을 대상으로 경험적 연구를 진행하였으며 연구결과와 시사점은 다음과 같다. 첫째, 서비스품질을 구성하는 요인들이 고객만족에 영향을 주는지 검증한 결과, 서비스품질의 4가지 구성요소는 모두 고객만족에 유의미한 영향을 미치는 것으로 나타났다. 또한 그 영향력의 크기는 공감성, 확신 신뢰성, 응답성, 유형성의 순서로 확인되었다. 따라서 회사가 제공하는 최신식 설비 장비도 중요하지만 그보다는 고객에 대한 배려와 개별적 관심 및 신뢰성과 확신성을 심어줄 수 있는 직원들의 능력이 더욱 중요함을 알 수 있었다. 둘째, 서브퀼 모형을 도입하여 기계경비시스템의 서비스품질을 측정하고자 하였으나 요인 분석결과 서비스품질을 구성하는 차원은 확신 신뢰성, 공감성, 유형성, 응답성 4가지로 확인되었다. 따라서 향후의 연구에서는 확신성과 신뢰성의 개념을 보다 명확히 구분하는 한편, 국내 기계경비업체의 서비스품질 평가에 보다 적합한 모형으로의 개발을 고려해보아야 할 것이다.

• 한국치위생학회지
• /
• 제10권4호
• /
• pp.595-605
• /
• 2010

Objectives : A precedent research has documented that occupational stress is closely associated with increased the risk of fatigue and decreased in job satisfaction. This study was conducted in an effort to assess the relationship of occupational stress to self-perceived fatigue and job satisfaction by using job strain model. Methods : The number of respondents was 122 dental hygienist who work in dental clinic and period of the investigation was July 2009 through september 2009. A structured questionnaire was employed to evaluate the participants' sociodemographics, job-related factors, health-related behaviors, occupational stress, job satisfaction and self-perceived fatigue. Occupational stress and self-perceived fatigue were assessed using the Korean Occupational Stress Scale-Short form (KOSS-SF) and the Multidimensional Fatigue Scale (MFS), respectively. Results : In job strain model, the ratio of Q2(High Strain Job) group that more susceptible to disease by stress than other group was 16% and the proportion of high fatigue group(Q3, Q4 group) and low job satisfaction group(Q3, Q4 group) was 48%, 45% respectively. In logistic regression analyses, a High Strain Job group was associated with higher odds of react factor(fatigue, job satisfaction) and the odds was down by 3.3%~7.5% after adjustment for age, smoking, alcohol drinking, regular exercise. So the effective strategy for fatigue, job satisfaction reduction for dental hygienist requires additional program focusing on innovated work environment that provide a enough leisure time and exercise program considering the personality traits. Conclusions : The results of this study suggest that occupational stress is a determinant predictor of self perceived fatigue and job satisfaction. Thus, a stress management program for the reduction of occupational stress, and the promotion of dental hygienist impact assessment health and quality of life is strongly recommended.

• 보건행정학회지
• /
• 제16권3호
• /
• pp.1-18
• /
• 2006

The organizational effectiveness of hospital in various environmental fluctuations is a large and complex problem. Hospital CEO leadership characteristics may be a critical determinant of employees' job satisfaction and turnover intention. Several empirical studies on transformational leadership found that transformational leadership behaviors were positively related to workers' job satisfaction and turnover intention. Very little research related to this subject has been done in health care settings in Korea. The author explores the relationship between hospital CEO leadership style and its effect on job satisfaction and turnover intention among the all staffs of general hospital. The relationship of hospital CEO leadership style to employees' job satisfaction was investigated using the Bass's leadership paradigm of transformational and transactional leadership. The Multifactor Leadership Questionnaire(MLQ) and the index of job satisfaction and turnover intention were completed by 493 hospital employees(doctors, nurses, hospital administrators, technicians, and assistants). The findings show a similar trend to the previous studies. Hospital CEO leadership behaviors and employee outcomes were significantly correlated. Correlations showed a significant positive relationship between those hospital CEO exhibiting a transformational leadership style and the job satisfaction of their staffs. The results of multiple regression analysis indicate that the effect of charisma in transformational leadership behaviors is more higher than other variables. Transformational leadership style may be a more effective strategy and have a greater effect on staff outcomes, attitudes and behaviors. The findings of this study reveal implications for efficient hospital management and the importance of understanding relationship between hospital CEO's leadership style and subordinate behaviors in the context of CEO's desirable role and function for hospital strategy planning and future direction.

• 동아시아식생활학회지
• /
• 제20권1호
• /
• pp.159-165
• /
• 2010

This study was conducted to evaluate food service satisfaction of senior citizens in three charged silver towns in Gyeonggido. Food satisfaction factors influencing the satisfaction of silver town residents' included satisfaction and word of mouth. For this study, 210 silver town residents were surveyed; however, 16 of these resident did not complete the survey. Therefore, the results of 194 survey questionnaires were analyzed. All results were conducted using the frequency, factor analysis, and regression procedure of SPSS 12.0. The determinant factors of the silver town feeding service included food service, food feeding, emotional, physical, and sensory characteristics of the senior citizens. Among these, food service, food feeding, emotional, and sensory characteristics of the respondents had a significant effect on their level of satisfaction. In addition, satisfaction of the residents was affected by word of mouth. Thus, the results of this study suggests that if the food service is well-arranged by hiring professional workers in the food service industry while considering the needs of senior citizens, feeding service can be improved. In addition, if the feeding service is focused on providing better service with more trained and educated staff members so that the clients perceive that they receive more personalized care and differentiated concern, it would be possible to enhance the relationship with customers continuously and to induce potential customers' residence in the silver town.

• 환경영향평가
• /
• 제19권6호
• /
• pp.633-645
• /
• 2010

As the globalization increased, cultural heritage has been widely used as tourist destination. Traditional temples which have valuable cultural resources are important cultural heritages. It was found that most traditional temples which were used as famous tourist destinations lost their intrinsic religious values because of the intensive tourist uses. Sustainable tourism was introduced as an alternative tourism to the conventional one which could cause the destruction of the intrinsic values. Sustainable tourism represents and encompasses a set of principles balancing between visitor satisfaction, economic revitalization of the area, and the conservation of the heritage resources. The purpose of this study was to evaluate the possibility for the sustainable tourism of cultural heritage (traditional temple) by investigating visitors' satisfaction, revisit intention, and awareness on conservation. In order to perform this purpose, Sin-heung-sa was selected as a study site and 339 visitors participated in the questionnaire survey. The study results are summarized into three important findings. First, it was found that the possibility for the sustainable tourism of Sin-heung-sa was high. Vistors' awareness on conservation is high, but visiting satisfaction was medium-high. Specifically, the awareness for heritage transmission was the highest and the awareness for other conservational dimensions such as need for education, conservation for surrounding area, and respect for environmental capacity were also high. Second, visitors' overall and separate satisfactions were not high. Therefore, it was recommended that management strategies are needed to increase the visitor satisfaction because both conservation and visitor satisfaction are essential elements of successful sustainable tourism. The results revealed that visitors' satisfaction could be enhanced by improving safety of the area, providing diverse travel activities and information, and creating unique atmosphere. Third, the revisit intention was evaluated higher than the overall satisfaction, which showed that the attractiveness and competitiveness of Sin-heung-sa was relatively high. Important determinant attributes for revisit intention were analyzed to be good nature(landscape, valley, the fauna and flora) and network with surrounding tourist destinations.

• Journal of Information Technology Applications and Management
• /
• 제24권3호
• /
• pp.1-21
• /
• 2017

Business Intelligence (BI) system is a strategic tool that presents an analytical perspective about business and external environments. Even though its strategic value was well known, users often avoid using it or adopt it ceremonially. In fact, over 50 per cent of BI projects worldwide are reported to end in failure. Such an unexpectedly lower success rate has been a key issue in BI studies. In order to enhance a proper use of information systems, MIS field provided a number of theoretical constructs. One example is Goodhue & Thompson's Task-Technology Fit (TTF). In addition, internalization, the degree to which people make their own effort to modify behavior, was recently suggested as another important determinant of use. Though in MIS community both TTF and internalization proved to be a key determinant of system use, there has been not much study aiming to discover antecedents influencing these constructs. In this study we assert that user participation should be highlighted in BI projects. Especially, we emphasize user participation at the phase of feasibility study that is mainly conducted to determine whether a BI system is essentially necessary and practicable. Our research model employs participative feasibility study as a major antecedent for TTF and internalization that consequently will lead to user satisfaction and actual use. This model was empirically tested on 121 BI system users. The result shows that user participation in feasibility study is positively associated with TTF and internalization, each being related to user satisfaction and system use. It implies that, if an organization has BI users get involved in strategic feasibility study phase, the BI system would turn out to fit users' tasks and, furthermore, users would put more efforts spontaneously in order to use it properly.