• 산업융합연구
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• 제13권2호
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• pp.25-37
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• 2015

The purpose of this study is about the influence of the Service quality on the customer loyalty depending on the customer value(social and psychological value, functional value) because of the dynamic business environment is react quickly and flexibly, many of today's companies are required to consult an expert. According to the circumstances, Service Firms(Hotel) should be provide a differentiated service for each customer. And this paper attempt to theoretical organize and take advantage of practical in Service industry. The questionaries of 154 from the companies which have received Service in 3 years in the metropolis and small and medium-sized cities were used to test hierarchical regression model with mediating effects of customer value between Service quality and Customer loyalty by SPSS(PASW) 18.0 version. From these analyses, the following results were obtained: First, social-psychological value have partially mediated effect on the tangibility, responsibility, assurance and customer loyalty. Second, functional value have partially mediated effects on the between tangibles, reliability and customer loyalty. The result suggests that 'tangibility', 'reliability', 'responsibility', 'assurance', 'empathy' are the most important factors to affect customer loyalty, and there are partially mediated effects of customer intention between Service quality and Customer loyalty. In conclusion, to improve the specific and actual meaning and value about the Hotel service quality and to give the suggestions on the Hotel's marketing communication by understanding the customer action.

• 소프트웨어공학소사이어티 논문지
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• 제26권2호
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• pp.45-52
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• 2013

클라우드 컴퓨팅 서비스를 제공하는 사업자는 이용자에게 신뢰성 있고 일관된 품질을 제공하기 위해서 SLA를 보장해야 한다. SLA(Service Level Agreement)는 서비스 사업자가 제공하는 서비스를 대상으로 가용성 등 일정한 서비스 수준을 보장하기 위해 맺는 서비스 사업자와 고객간의 계약이다. 클라우드 컴퓨팅은 다양한 클라우드 서비스의 IT 자원에 따라 IaaS, PaaS, SaaS 등으로 구분되는데 기존의 SLA는 물리적인 네트워크 환경에 대한 요소만 고려하고 있어서 제공되는 서비스의 품질 요소는 반영하기 어렵다. 본 논문에서는 SaaS 레벨에서의 SLA 명세를 위한 XML 스키마를 가지는 명세 언어와 이를 교환하기 위한 UDDI 기반의 교환 프로세스 및 아키텍처를 제안한다. 클라우드 환경에서 SaaS의 품질 요구사항은 제안한 명세 언어로 정의되고 품질 명세 저장소에 저장되며 교환 아키텍처를 기반으로 서비스 바인딩 시 교환된다.

• 한국컴퓨터정보학회논문지
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• 제16권2호
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• pp.243-248
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• 2011

멀티미디어 스트림 콘텐츠의 접근이 늘어남에 따라 웹 서비스가 매우 많이 사용되고 있다. 그러나, 웹 서비스는 자주 방문하는 사용자에게 매번 동일한 품질의 서비스를 제공하고 있지 않다. 따라서, 이 논문은 고객 등급 QoS에 접근하는 온톨로지를 설계한다. 이를 위해 사용자의 기여도에 따른 웹 서비스의 2가지 등급을 제공한다. 그리고, 본 논문은 이러한 QoS 프로파일과 SLA의 관계에 대해 UML 언어를 통해 기술한다. 본 논문의 가장 큰 의의는 고객 등급 QoS와 SLA, 그들 간의 관계를 지원하고, 이를 위한 온톨로지를 사용하는 것이다. 이것은 QoS와 SLA를 구성하는 온톨로지 기반 접근으로 웹 서비스의 의미적 분류를 가능하게 할 것이다.

• 전자공학회논문지
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• 제49권11호
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• pp.205-210
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• 2012

본 논문에서는 RED 파라미터를 조정하여 차등화 서비스의 서비스 품질 관리의 성능을 고찰한다. 차등화 서비스는 CIR 혹은 PIR 같은 QoS 파라미터를 이용하여 특정 트래픽의 패킷들을 구분한다. 구분된 패킷을 표시하기 위해 코드 포인트가 사용되며 각각의 가상 큐에 입력된다. 코드 포인트에 따라서 각 가상 큐에는 다른 RED 파라미터 값들이 적용된다. 코드 포인트 값이 커질수록 엄격한 RED 파라미터 값들이 할당된다. RED 파라미터를 조정하여 서비스 품질을 관리 할 수 있음을 보이기 위해 본 논문은 간단한 2 색 표식을 갖는 타임 슬라이딩 윈도우의 정책 모델을 사용하였다. NS-2를 이용한 실험 결과, RED 파라미터를 조정하여 차등화 서비스의 서비스 품질이 효과적으로 관리됨을 확인하였다.

• 한국동물위생학회지
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• 제24권1호
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• pp.69-82
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• 2001

The result of studying the pathogenicity of Salmonella typhimurium and S enteritidis isolated from domestic animals in Gyeongbuk province were summarized as follows. In Congo-red binding test, S typhimurium had much more rough types than S enteritidis. In colicin production test, 4 strains of S typhimurium were positive but all of S enteritidis were negative. In hemolysin production test, all of S typhimurium and S enteritidis were negative. In Guinea pig serum resistant test, all of S typhimurium and S enteritidis were positive. As a result of pathogenicity test to mice, 54.4% of mice were died. Therefore, S typhimurium and S enteritidis were considered as highly pathogenic. S typhimurium DT104 and S enteritidis PT4 were more pathogenic to mice than other phage types of same serovar. S typhimurium and S enteritidis were considered not so pathogenic for 6-day-old chickens. The recovery rates of Salmonella stains from mice and chickens inoculated were 96.8%, and 54%, respectively. In chickens, proportional to the time from 2 weeks after challenge inoculation, the recovery rates were noticeably decreased.

• 산업경영시스템학회지
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• 제31권2호
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• 패션비즈니스
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• 제14권2호
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• pp.27-41
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• 2010

The purpose of this study is to investigate the relationship between service orientation of fashion organization and employee's customer orientation. For this study, salespersons in clothing stores were selected as the subjects. We used 4 factors SERV*OR Scale: service leadership, human resource management, employee's empowerment, service system as an organizational service orientation. The results are as follows: First, Service Orientation of the company in fashion field affects the employee's customer orientation. In other words, a fashion company with a higher service orientation will have employees with a higher customer orientation. Second service orientation factors revealed differences depending on the store. Department stores had no effect on factors such as employee's empowerment, service system, but agency stores and outlet stores had effects on all factors. This influential factor is created due to the difference in fashion distribution. Human resource management especially seemed to carry weight among the factors in all stores. So, first and foremost fashion companies should make efforts on education, training of employee.

• 한국IT서비스학회지
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• 제22권5호
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• pp.17-30
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• 2023

A company's sustainable growth is a very important goal, and for this purpose, the company's business model is changing into a convergence of products and services. The purpose of PS-Offering is to maintain a long-term relationship with customers, and customer experience management is necessary for this. This study presents a service design methodology that can support customer experience management of the PS-Offering business model. The experience management portfolio analysis methodology consists of four steps: 1. Deriving service encounter through customer journey maps; 2. Identify the service structure of each service encounter in three forms (FFC, FSC, FSE). 3. Analyze the customer's emotional variables, that is, customer experience, at each service encounter, Finally, 4. After plotting the level of customer experience at the service encounter, the analysis is conducted with a customer experience management portfolio that seeks future strategic plans for this. The methodology presented in this study will help in the service design of the service encounter unit centered on customer experience. And it will improve the financial performance of the company by raising the service level of the business model.

• 한국위성정보통신학회논문지
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• 제11권3호
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• pp.72-79
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• 2016

본 논문에서는 낮은 위성채널 대역폭을 이용한 서비스 적응적인 전술 데이터 전송 프로토콜(STTS, Service-adaptive Tactical-data Transport Stream)을 제안한다. STTS는 기존 디지털 방송 표준인 DVB-S 및 DVB-S2의 전송 스트림 표준을 기반으로 서비스 확장성을 위한 추가 필드 및 신뢰성 보장을 위한 스케줄러를 제공하도록 설계된다. 또한, 다양한 전술 데이터를 낮은 대역폭으로 전송하기 위해서 트래픽 모델과 중요 데이터의 재전송 기능이 데이터 전송 패킷 손실에 미치는 영향을 시뮬레이션을 통하여 검증하고, 이를 기반으로 STTS를 적용한 시스템 설계 시 고려할 사항을 확인한다.

• 무역상무연구
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• 제50권
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• pp.163-185
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• 2011

The purpose of this paper is to suggest competitiveness promotion factors of korean Parcel Express Service Industry. This study considered in terms of three competitiveness promotion factors which are a firm's subjective factors, a industrial environment factors, and a governmental policy factors. According to analysis results of the factors, a firm's subjective factors(4.07 score) are scored the most ones of competitiveness promotion factors of korean Parcel Express Service Industry, to be compared with a industrial environment factors(3.89 score), with a governmental policy factors(3.76 score). Therefore, first of all, korean Parcel Express Service firms have to promote competitiveness through as follows : (1) speedy meeting to customer's needs, (2) to promote customer service, to reduce delivery lead time, (3) to procure reliability of Parcel Express Service with customers mutually, (4) strategy of global Parcel Express Service.