• 제목/요약/키워드: Relationship-oriented

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ERP시스템 구축단계 별 주요성공요인에 관한 실증적 연구 (An Empirical Study on Critical Success Factors in Implementing ERP System)

  • 김상훈;최광돈
    • 한국경영과학회지
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    • 제26권4호
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    • pp.1-21
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    • 2001
  • The purpose of this stuffy is to derive critical success factors for ERP system implementation by integrating managerial, technical. human resource and organizational culture factors welch have been proposed as influencing factors for the performance of ERP system implementation in previous studios. Especially, this stuffy divides ERP system implementation process into preparation stave, implement stage and settle-down and stabilization stave, and then derives critical success factors in each stage. The data for empirical analysis of the research model are collected from 64 companies and the respondents for questionnaire consist of ERP system implementation project managers and user department managers in companies which have already operated it after ERP system installation. The main results of this study are as follows. First, it derives 27 success factors through comprehensive review of various factors which may affect ERP system implementation performance, and categorizes them into one of three stapes preparation stave, implement stage, and settle-down and stabilization stage. Second, the relationship between many success factors at each stave (preparation stave, implement stage, and settle-down and stabilization stave) and performance variables is tested. As a result, the significant correlations between many success factors at each stage and ERP system implementation performance are found, and the difference among success factors in the degree of influencing the system performance is significantly shown. finally, the relationship between process-oriented performance variables and result-oriented performance ones is tested. As a result, it is found that there is significant correlation between process-oriented performance variables except for one variable-project resource management appropriateness - and result-oriented performance ones. The theoretical contribution of this study is to derive a comprehensive model of critical success factors for implementing ERP system project from the system deve1opment life cycle perspective, and empirically test it through field survey with a wide range of data collection. And, the practical implication of this study is to present the desirable guidelines for performing ERP system implementation project successfully.

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지방공무원 핵심자기평가가 고객지향성에 미치는 영향 (Effects of Self Core Evaluation on the Customer Oriented Public Service: Mediating Effect of Job Engagement)

  • 김정숙;김성종
    • 한국콘텐츠학회논문지
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    • 제15권8호
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    • pp.209-217
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    • 2015
  • 본 연구는 지방공무원들의 핵심자기평가가 직무열의와 고객지향성에 미치는 영향을 경험적으로 파악하여 정책적 시사점을 도출할 목적으로 수행되었다. 그동안 고객지향 행정서비스 제공하기 위한 다양한 제도적 방법이 도입되어 왔지만 만족할 만한 얻지 못했다. 제도적 접근만으로는 관료들이 직무수행 행태를 고객지향적 행동으로 바꾸는데 한계가 있기 때문이다. 공무원들의 서비스 공급자 중심의 역할인식과 직무수행방식을 수요자 중심으로 바뀌는 데는 다양한 접근이 필요한 것이다. 이론적 관점에서 볼 때 핵심자기평가는 조직심리학에서 나온 개념으로 조직구성원이 자신의 업무수행 능력이나 외부환경 대처 역량에 대한 잠재의식적 평가로 조직구성원의 직무열의에 긍정적 영향을 미치는 요인으로 알려져 있다. 심리적 개념인 핵심 자기평가와 고객지향성이라는 직무수행 태도와 이론적 차원의 관련성도 의의가 있다. 본 연구의 분석 결과 핵심자기평가가 공무원의 고객지향성에 긍정적으로 영향을 미치는 것으로 확인되었으며 직무열의가 매개적 역할을 수행하고 있음도 제시하였다. 행정서비스의 고객지향성을 강화하기 위해서는 제도적 통제와는 별도로 자신감과 외적 환경 변화 대응능력을 높이는 교육훈련을 강화하는 정책적 접근을 제안하였다.

원격근무 환경에서 상사의 리더십 역량에 관한 연구 (A Study on Leadership Competency in a Remote Work Environment)

  • 감지연;조현정;백지연
    • 지식경영연구
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    • 제23권1호
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    • pp.165-185
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    • 2022
  • 이 연구의 목적은 원격근무 환경에서 조직구성원의 업무수행에 있어 긍정적인 영향과 부정적인 영향을 미친 상사의 리더십 행동 및 원격근무 시 기대되는 상사의 역량을 구명하는데 있다. 이를 위해 경력 1년 이상의 19명 사무직 종사자를 대상으로 중요사건기술법(CIT)을 활용하여 인터뷰를 실시, 분석하였다. 이 연구의 결과는 다음과 같다. 첫째, 원격근무 시 조직구성원의 업무수행에 긍정적인 영향을 미치는 상사의 리더십 행동은 10개의 행동특성으로 분석되었고 관계중심적 행동, 과업중심적 행동, 변화중심적 행동 순으로 언급빈도수가 높았다. 둘째, 원격근무 시 조직구성원의 업무수행에 부정적인 영향을 미치는 상사의 리더십 행동은 9개의 행동특성으로 분석되었고 관계중심적 행동, 과업중심적 행동, 변화중심적 행동 순으로 언급빈도수가 높았다. 셋째, 원격근무 시 상사에게 기대되는 역량은 13가지로 분류하였다. 이를 바탕으로 결론을 도출하고 후속 연구를 위한 제언을 하였다.

소규모 기업에 있어서 지식소싱 전략이 기업성과에 미치는 영향 고찰 (An Examination of Knowledge Sourcing Strategies Effects on Corporate Performance in Small Enterprises)

  • 최병구
    • Asia pacific journal of information systems
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    • 제18권4호
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    • pp.57-81
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    • 2008
  • Knowledge is an essential strategic weapon for sustaining competitive advantage and is the key determinant for organizational growth. When knowledge is shared and disseminated throughout the organization, it increases an organization's value by providing the ability to respond to new and unusual situations. The growing importance of knowledge as a critical resource has forced executives to pay attention to their organizational knowledge. Organizations are increasingly undertaking knowledge management initiatives and making significant investments. Knowledge sourcing is considered as the first important step in effective knowledge management. Most firms continue to make an effort to realize the benefits of knowledge management by using various knowledge sources effectively. Appropriate knowledge sourcing strategies enable organizations to create, acquire, and access knowledge in a timely manner by reducing search and transfer costs, which result in better firm performance. In response, the knowledge management literature has devoted substantial attention to the analysis of knowledge sourcing strategies. Many studies have categorized knowledge sourcing strategies into intemal- and external-oriented. Internal-oriented sourcing strategy attempts to increase firm performance by integrating knowledge within the boundary of the firm. On the contrary, external-oriented strategy attempts to bring knowledge in from outside sources via either acquisition or imitation, and then to transfer that knowledge across to the organization. However, the extant literature on knowledge sourcing strategies focuses primarily on large organizations. Although many studies have clearly highlighted major differences between large and small firms and the need to adopt different strategies for different firm sizes, scant attention has been given to analyzing how knowledge sourcing strategies affect firm performance in small firms and what are the differences between small and large firms in the patterns of knowledge sourcing strategies adoption. This study attempts to advance the current literature by examining the impact of knowledge sourcing strategies on small firm performance from a holistic perspective. By drawing on knowledge based theory from organization science and complementarity theory from the economics literature, this paper is motivated by the following questions: (1) what are the adoption patterns of different knowledge sourcing strategies in small firms (i,e., what sourcing strategies should be adopted and which sourcing strategies work well together in small firms)?; and (2) what are the performance implications of these adoption patterns? In order to answer the questions, this study developed three hypotheses. First hypothesis based on knowledge based theory is that internal-oriented knowledge sourcing is positively associated with small firm performance. Second hypothesis developed on the basis of knowledge based theory is that external-oriented knowledge sourcing is positively associated with small firm performance. The third one based on complementarity theory is that pursuing both internal- and external-oriented knowledge sourcing simultaneously is negatively or less positively associated with small firm performance. As a sampling frame, 700 firms were identified from the Annual Corporation Report in Korea. Survey questionnaires were mailed to owners or executives who were most erudite about the firm s knowledge sourcing strategies and performance. A total of 188 companies replied, yielding a response rate of 26.8%. Due to incomplete data, 12 responses were eliminated, leaving 176 responses for the final analysis. Since all independent variables were measured using continuous variables, supermodularity function was used to test the hypotheses based on the cross partial derivative of payoff function. The results indicated no significant impact of internal-oriented sourcing strategies while positive impact of external-oriented sourcing strategy on small firm performance. This intriguing result could be explained on the basis of various resource and capital constraints of small firms. Small firms typically have restricted financial and human resources. They do not have enough assets to always develop knowledge internally. Another possible explanation is competency traps or core rigidities. Building up a knowledge base based on internal knowledge creates core competences, but at the same time, excessive internal focused knowledge exploration leads to behaviors blind to other knowledge. Interestingly, this study found that Internal- and external-oriented knowledge sourcing strategies had a substitutive relationship, which was inconsistent with previous studies that suggested complementary relationship between them. This result might be explained using organizational identification theory. Internal organizational members may perceive external knowledge as a threat, and tend to ignore knowledge from external sources because they prefer to maintain their own knowledge, legitimacy, and homogeneous attitudes. Therefore, integrating knowledge from internal and external sources might not be effective, resulting in failure of improvements of firm performance. Another possible explanation is small firms resource and capital constraints and lack of management expertise and absorptive capacity. Although the integration of different knowledge sources is critical, high levels of knowledge sourcing in many areas are quite expensive and so are often unrealistic for small enterprises. This study provides several implications for research as well as practice. First this study extends the existing knowledge by examining the substitutability (and complementarity) of knowledge sourcing strategies. Most prior studies have tended to investigate the independent effects of these strategies on performance without considering their combined impacts. Furthermore, this study tests complementarity based on the productivity approach that has been considered as a definitive test method for complementarity. Second, this study sheds new light on knowledge management research by identifying the relationship between knowledge sourcing strategies and small firm performance. Most current literature has insisted complementary relationship between knowledge sourcing strategies on the basis of data from large firms. Contrary to the conventional wisdom, this study identifies substitutive relationship between knowledge sourcing strategies using data from small firms. Third, implications for practice highlight that managers of small firms should focus on knowledge sourcing from external-oriented strategies. Moreover, adoption of both sourcing strategies simultaneousiy impedes small firm performance.

지향적 삶의 질 유형에 따른 패션이미지 관계성 연구 (A Study on the Relation of Fashion Image to the Types of Orientated Quality of Life)

  • 박진영;이은숙
    • 한국의상디자인학회지
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    • 제19권3호
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    • pp.109-126
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    • 2017
  • This study aimed to investigate the relationship between oriented quality of life and fashion image with a focus on their futures. The results of this study are as follows. First, oriented quality of life was sampled as six factors such as information preference, job preference, self-preference, leisure preference, health preference, and self-defense preference, whereas an oriented fashion image was drawn as three factors such as urban image, individual image, and feminine image. Second, the self-defense preference had a significant effect on modern image and individual image as in Photo 1, while leisure preference and self-defense preference exerted a significant influence on feminine image in Photo 2. In Photo 3, leisure preference and self-defense preference affected urban image significantly, and health preference and self-defense preference respectively influenced individual image and feminine image. Third, as a result of investigating the difference between oriented quality of life and the sub-element of oriented fashion image according to the type of oriented quality of life, six groups of oriented quality of life (self-preference, job preference, self-defense preference, information preference, leisure preference, and health preference group) displayed significant differences only in individual image as presented in Photo 2. Fourth, in consequence of examining differences in the factor of an oriented fashion image according to the type oriented quality of life, six groups according to the type of oriented quality of life presented significant differences in the individual, splendor, elegant, refined, youthful, feminine, and modern image among the factor of oriented fashion image.

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병원 간호조직문화와 조직성과에 관한 연구 (A Study on the relationship between nursing organizational culture and organizational performance)

  • 한수정
    • 간호행정학회지
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    • 제8권3호
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    • pp.441-456
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    • 2002
  • Purpose : This research is, by investigating the relations between the cultural types of a nursing organization in a hospital and performance, to ascertain the cultural types to be able to improve performance. Method : The data were gathered from 487 nurses and 328 patients who were in eight general hospitals by using the self-report type of questionnaires. The period of data collection was from August 10, 2000 to September 10, 2000. For this research, the following tools were used; the tools for measuring the organizational characteristics, organizational culture, and job satisfaction, the tool for measuring organizational commitment, and the tool for measuring patients' satisfaction. For data analysis the SPSS Win 7.5 program was used. Result : 1) There was a significant difference in the organizational culture type according to the establishment type of hospital. 2) In the relationship between organization characteristics and organizational culture of a hospital were correlated with the type of each culture(p=0.00). 3) In the relation between the organizational culture type of hospital and its performance, there was a strong positive correlation between innovation-oriented culture and job satisfaction. And relation-oriented culture and task-oriented culture showed that they had a weak positive correlation with job satisfaction(p=0.00). There were a positive correlation between affective commitment and relation-oriented, innovation-oriented cultures(p=0.00), and there were no culture type significantly related to continuance commitment and there was a weak positive correlation among normative commitment and innovation-oriented culture, relation-oriented culture(p=0.00). 4) The types to have an influence upon nurses' job satisfaction were innovation-oriented culture and relation-oriented culture. These had 34.5% of influence with job satisfaction.. The type of organizational culture did not influence continuance commitment, but it had an influence on affective commitment and normative commitment. And relation-oriented culture and innovation-oriented culture had 21% of an influence with affective commitment, and they had 9.5% of an influence with normative commitment. Conclusion : As the above mentioned research results, the organizational culture type was found which had an influence upon nurses' job satisfaction and organizational commitment and patients' satisfaction in nursing service. These results are very significant in having showed the persons in charge of nursing administration a basic data for creation of an effective organizational culture.

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사회적 기업의 성과분석 실증모델 구축 및 분석 (Empirical Model Building and Analysis for Performance of Social Enterprises)

  • 임경수
    • 한국산학기술학회논문지
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    • 제15권3호
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    • pp.1436-1441
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    • 2014
  • 사회적 기업은 최근 많은 관심을 받고 있으며 경제 부문에 있어 중요한 경제적 사회적 기여를 하고 있다. 많은 실제적 노력과 학문적 연구를 통하여 그 영역을 넓히고 있는 실정이다. 본 연구에서는 사회적 기업의 성과에 영향을 미치는 주요 인자들을 설정하였으며 (사회적 기업가정신, 관계지향형 조직문화, 정부지원정책) 사회적 기업의 경제적 성과와 사회적 성과 두가지 변수를 종속변수로, 그리고 사회적 기업의 규모 및 성숙도를 제어변수로 두었다. 107개의 사회적기업의 설문조사 데이터를 바탕으로 총 6개의 가설을 검증하여 실제 사회적 기업의 경제적 및 사회적 성과에 기여하는 변수들을 확인할 수 있었다. 본 연구를 통하여 지역밀착형 기업문화와 정부지원정책이 효율적이고 성공적인 사회적기업 성과 창출에 주요한 요소가 됨을 확인할 수 있었다.

주 이용 패션 소매 유통 경로에 따른 남녀 고객들의 의복 지출, 소비자 혁신성 및 구매 시 위험 지각 수준 비교 (Clothing Expense, Consumer Innovativeness and Perceived Risk of Male and Female Customers of Various Fashion Retail Channels)

  • 정인희
    • 한국의류학회지
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    • 제39권5호
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    • pp.714-727
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    • 2015
  • This study investigated consumers' clothing expense, consumer innovativeness and perceived risk to the channel type they frequently purchase fashion products and compared the relationship between the variables. A survey of male and female college students was conducted and 367 responses were analyzed using descriptive statistics, chi-square analysis, two-way ANOVA, factor analysis, reliability analysis, and correlations. Female consumer clothing expenses were high compared to male consumers, and clothing expenses of consumers using department stores and independent banded stores were high compared to those using internet shopping malls. The sub-dimensions of consumer innovativeness were determined as adventure-oriented, unique-oriented, and change-oriented, and female consumers have characteristics more unique-oriented and change-oriented. In the case of female respondents, unique-oriented innovativeness was highest for department store customers, while the male customer of non-branded stores showed the highest unique-oriented innovativeness. Perceived risk indicated the highest score from the customers of internet shopping mall. Department stores were recognized as reliable by female department store customers. Clothing expenses and consumer innovativeness dimensions showed significantly positive correlations; in addition, the relation between clothing expense and perceived risks were significantly negative. Consumer innovativeness and perceived risks have positive relations.

대학생의 소비가치 유형에 따른 패션제품 구매행동 (Fashion Product Purchasing Behavior according to College Students' Consumption Value Typology)

  • 박은희;구양숙
    • 한국생활과학회지
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    • 제17권4호
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    • pp.759-769
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    • 2008
  • The purpose of this study was to classify consumption value and analyze the relationship between consumption value typology and fashion product purchasing behavior of college students as consumers. Data were gathered by surveying college students living in Daegu and Kyungbook area using convenient sampling, and 513 questionnaires were used in the statistical analysis. Data were analyzed by frequency, factor analysis, cluster analysis, ANOVA, Duncan-test, Chi-square, and t-test. The findings are as follows. According to the consumption value typologies of college students were classified into three groups such as Social Value oriented, Functional Value oriented, and Differentiated Individuality oriented group. The Social Value oriented group and the Differentiated Individuality oriented group were more conscious of clothing pursuit propensities behavior such as brand, shopping place, and price than Functional Value oriented group. The Functional Value oriented group showed the lowest interest in brand name. Purchasing behavior of casual wear and bags fashion product had the significant effects on the shopping place, and price.

부모의 인성지향적 지도와 아동의 정서지능 간의 관계에 대한 자아탄력성의 매개효과 (The Mediating Effects of Children's Ego-Resilience on the Relationship between Parents' Person-Oriented Guidance and Children's Emotional Intelligence)

  • 양혜연;양성은
    • 아동학회지
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    • 제34권2호
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    • pp.83-99
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    • 2013
  • The premise underpinning this research is that cognitive evaluation is the starting point of children's emotional experience. It then went on to investigate how parents' person-oriented guidance affects children's emotional intelligence. Additionally, children's ego-resilience was analyzed as a variable that affects children's emotional intelligence and as a mediator between parents' person-oriented guidance and children's emotional intelligence. A purposive sampling was conducted in 4 elementary schools in metropolitan areas and made use of 466 students in 4th and 5th grade as research subjects. The results are summarized as follows:firstly, the more frequently parents used person-oriented guidance, the more children exhibited higher levels of ego-resilience and emotional intelligence. Secondly, vitality, peer relations, optimism, curiosity, emotional regulation, maternal person-oriented guidance were found to affect emotional intelligence in the order of relative significance of that influence. Thirdly, children's ego-resilience was found to intermediate parents' person-oriented guidance and children's emotional intelligence. In conclusion, individual children's evaluations of parental verbal stimuli was found to influence children's emotional intelligence, especially more significantly through the mediation of children's ego-resilience.