• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회 2006년도 추계학술대회
• /
• pp.493-505
• /
• 2006

Call center staffing problems have often relied upon queueing models, which are traditionally used to compute average call waiting time. However, the relationship between the in-bound call volume and call abandon rate is not directly explained even with the complex queueing formula while that relationship is a major interest to the hospital due to profitability. In this paper we provide a novel approach for the call center staffing problem by incorporating the relationship between the in-bound call volume and call abandon rate with a nonlinear integer programming, rather than using the traditional queueing model. We perform numerical analyses with actual data obtained from a reservation call center in a hospital.

• 산업경영시스템학회지
• /
• 제26권2호
• /
• pp.62-67
• /
• 2003

This paper deals with a First-Come, First-Served queueing model to analyze the behavior of heterogeneous finite source system with a single server Each sources and the processor are assumed to operate in independently Markovian environments, respectively. Each request is characterized by its own exponentially distributed source and service time with parameter depending on the state of the corresponding environment, that is, the arrival and service rates are subject to random fluctuations. Our aim is to get the usual stationary performance measures of the system, such as, utilizations, mean number of requests staying at the server, mean queue lengths, average waiting and sojourn times. In the case of fast arrivals or fast service asymptotic methods can be applied. In the intermediate situations stochastic simulation Is used. As applications of this model some problems in the field of telecommunications are treated.

• 전자공학회논문지A
• /
• 제32A권4호
• /
• pp.15-23
• /
• 1995

In this paper, we evaluate the performance of a transient queueing approximation when it is applied to modeling computer communication networks. An operational computer network that uses the ISO IS-IS(Intermediate System-Intermediate System) routing protocol is modeled as a Jackson network. The primary goal of the approximation pursued in the study was to provide transient queue statistics comparable in accuracy to the results from conventional Monte Carlo simulations. A closure approximation of the M/M/1 queueing system was extended to the general Jackson network in order to obtain transient queue statistics. The performance of the approximation was compared to a discrete event simulation under nonstationary conditions. The transient results from the two simulations are compared on the basis of queue size and computer execution time. Under nonstationary conditions, the approximations for the mean and variance of the number of packets in the queue erer fairly close to the simulation values. The approximation offered substantial speed improvements over the discrete event simulation. The closure approximation provided a good alternative Monte Carlo simulation of the computer networks.

• 전자공학회논문지B
• /
• 제32B권5호
• /
• pp.798-811
• /
• 1995

In this study, radar data integrating and processing systems were designed for the data processing of various information from many kinds of radar in a single data processing system. The characteristics of the data integrating system were analyzed by the system simulation with the queueing theory. The designed data integrating systems can be divided into a centralized and a distributed type. In the system structure, we used UNIX message que as the real time processor and the queueing theory for the performance evaluation of the information flow in the systems. For the analysis of the performance of inforamtion flow in both models, queueing theory was applied to and implemented with the simulation package, OPNET system and C language. From the simulation result we could understand the system factors which effect the system performance and characteristics on the data processing.

• 산업경영시스템학회지
• /
• 제17권32호
• /
• pp.53-62
• /
• 1994

This paper deals with the analysis of the PC communication service system performance which will be installed as a gateway between PSTN and PSDN. Firstly, we classify the data traffic pattern into interactive, conversational, and file transfer type from the actual statistics. Secondly, we model the system structure as a closed queueing network model with multiservers and multiple customer classes and derive the analytic method to be able to measure the system performance using Mean Value Analysis. Finally, the simulation results indicate that the analytic method obtained is a good approximation method to measure the system performance of the PC communication service system as a gateway between PSTN and PSDN.

• 대한산업공학회지
• /
• 제22권1호
• /
• pp.3-15
• /
• 1996

An approximation algorithm is presented for cyclic queueing networks with finite buffers. The algorithm decomposes the queueing network into individual queues with revised arrival and service process and revised queue capacity. Then, each queue is analyzed in isolation. The service process reflects the additional delay a unit might undergo due to blocking and the arrival process is described by a 2-phases Coxian ($C_2$) distribution. The individual queues are modelled as $C_2/C_2$/1/B queues. The parameters of the individual queues are computed approximately using an iterative scheme. The population constraint of the closed network is taken into account by ensuring that the sum of the average queue lengths of the individual queues is equal to the number of customers of the network. Extensive numerical experiments show that this method provides a fairly good estimation of the throughput.

• Journal of applied mathematics & informatics
• /
• 제22권1_2호
• /
• pp.523-533
• /
• 2006

We analyze two finite buffers queueing system with priority scheduling dependent upon queue length. Customers are classified into two types ( type-l and type-2 ) according to their characteristics. Here, the customers can be considered as traffics such as voice and data in telecommunication networks. In order to support customers with characteristics of burstiness and time-correlation between interarrival, the arrival of the type-2 customer is assumed to be an Markov- modulated Poisson process(MMPP). The service order of customers in each buffer is determined by the queue length of two buffers. Methods of embedded Markov chain and supplementary variable give us information for queue length of two buffers. Finally, performance measures such as loss and mean delay are derived.

• 경영과학
• /
• 제26권3호
• /
• pp.145-156
• /
• 2009

The probability distribution of the repair process should be determined to choose the optimal spare level of a weapon system with a queueing model. Though most weapon systems have a multi-step repair process, previous studies use the exponential distribution for the multi-step repair process. But the PH distribution is more appropriate for this case. We utilize the PH distribution on a queueing model and solve it with MGM(Matrix Geometric Method). We derive the optimal spare level using the PH distribution and show the difference of results between the PH and exponential distribution.

• 한국통신학회논문지
• /
• 제28권1C호
• /
• pp.9-13
• /
• 2003

We consider a two-phase queueing system with Bernoulli feedback. Customers arrive at the system according to a Poison process and receive batch service in the first phase followed by individual services in the second phase. Each customer who completes the individual service returns to the tail of the second phase service queue with probability 1 -$\sigma$. This type of queueing problem cad be easily found in computer and telecommunication systems. By deriving a relationship between the generating functions for system size at various embedded epochs, we obtain the system size distribution. The exhaustive and gated cases for the batch service are considered.

• Journal of the Korean Society for Industrial and Applied Mathematics
• /
• 제17권2호
• /
• pp.103-113
• /
• 2013

We analyze the queueing model for leaky bucket (LB) scheme with dynamic arrivals and token rates. In other words, in our LB scheme the arrivals and token rates are changed according to the buffer occupancy. In telecommunication networks, the LB scheme has been used as a policing function to prevent congestion. By considering bursty and correlated properties of input traffic, the arrivals are assumed to follow a Markov-modulated Poisson process (MMPP). We derive the distribution of system state, and obtain the loss probability and the mean waiting time. The analysis is done by using the embedded Markov chain and supplementary variable method. We also present some numerical examples to show the effect of our proposed model.