• 한국조리학회지
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• 제10권1호
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• pp.14-31
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• 2004

The purposes of this study are to find influential factors on relations between customer quality and service quality of hotel foods & beverages, to find out factors influencing on customers' intention to revisit, to understand suggestive points in the side of operation of hotel's foods & beverages, and to offer basal materials for establishing marketing for hotel operators. The study results were proved followings; in factors of customer quality, the higher factors of customers' manner·etiquette, the higher pleasantness, trust, kindness, among factors of service quality of hotel foods & beverages. The higher factor of customers' social status, the higher typicalness, pleasantness, trust, kindness, among factors of service quality of hotel foods & beverages. The higher customers' economic level, the higher pleasantness, trust, kindness. The higher customers' manner·etiquette, customers' social status, customers' economic level, at corners selling foods & beverages in hotels, the higher typicalness, pleasantness, trust, kindness, among factors of service quality of hotel foods & beverages, the higher customers' intention to revisit. Therefore, in order to improve services of corners selling foods & beverages in hotels, customer quality must improve, and marketing strategies proper for maintaining improved customer quality. As customers think much of hotel employees' service quality, kindness, and care, kind and skillful employees need be distributed in hotels. In order to elevate quality of employees working at corners selling foods & beverages in hotels, which is adequate for images of hotels, supervisors of companies or relevant departments must implement the reward system to encourage hotel employees to work at parts adequate for employees' individual ability as well as get feeling of accomplishment, in order for employees to keep liveliness and self-confidence.

• 대한안전경영과학회지
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• 제15권4호
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• pp.279-288
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• 2013

The purpose of this study is to present a case study of six sigma quality improvement practice in cooling fan motor(CFM) manufacturing processes. In this study, the CFM manufacturing process of automobile parts not relevant to the target process rate of the process point of view, in order to reduce the system to solve the problem of localized resolution procedures of six sigma DMAIC methodology was applied to study. In conclusion, this study's field D in order to improve the initial rate of inadequate quality management best practices by applying the method of Six Sigma quality CFM failure through stabilization schemes were proposed cost reduction.To be CFM product to satisfy customers based on continuous monitoring of the effective field of claims quality management system is required.

• 산업경영시스템학회지
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• 제21권46호
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• pp.103-118
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• 1998

This study closely examines quality management's realities which manufacturing firms have and effective result controls access formula by comparison and analysis on the product of introduction quality control realities and quality management of manufacturing firms in Chollabukdo. In order to accomplish the purpose of this study, this research was progressed as order of literature review and survey. After literature review this study drew up questionnaire on the basis of foregoing literature and executed survey on manufacturing business taking TQM(Total Quality Management) in Chollado's area. The result of analysis are as follows. First, according to the analysis manufacturing of industry's realities, investment in TQM techniques seems to contribute to the performance of manufacturing firms, but most of manufacturing firms quality control do not have strategic orientations. Conseqently, general and strategic quality management system suitable for the realities of manufacturing industry are required. Second, It seems that manufacturing industry didn't recognize strategic importance for competitive advantage. Namely, It was found that firms with less TQM executed non-strategic quality management, compared with firms more TQM.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1216-1222
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• 2009

Ecological Engineering (EE) refers to all sustainable engineering that can reduce damage to ecosystems and that adopts ecology as a base and safety as an orientation in order to implement conservation of biodiversity and sustainable development. In short, EE attempts to safeguard the ecological environment while any essential construction projects proceed. EE encompasses many fields, including construction skills, ecosystem preservation, landscape, and even related cultures and so on. Such variety results in greater complexity of construction, and, consequently, indirectly increases the difficulty of construction quality control. The objective of our research is to explore a promising model for EE via an extensive literature survey. This model includes three principal stages: plan-design, construction, and maintenance, along with individual accompanying phases concerned with quality control and vital management. In this article, a river restoration example is adopted to describe in detail the critical points of quality control in the three stages (plan-design, construction, and maintenance) of the construction life cycle. This study proposes an integrated structure for quality management of EE to guarantee its quality and to enhance its core applications in order to achieve long-lasting preservation of the environment.

• 보건행정학회지
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• 제15권4호
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• pp.26-45
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• 2005

The purposes of this study were to Identify the .level of measurement on quality Indicators and evaluate the existing indicators in order to determine the priority of quality indicators' application in Korean general hospitals. A survey was conducted using a questionnaire. The subjects were quality managers working at general hospital having over 300 beds. The criteria were relevance, reliability, precision, impact, application, and preference to evaluate quality indicators. According to these six criteria, each indicator was evaluated on a five point scale(5: excellent, 1: poor). The response rate was $40.4\%$. The hospitals have monitored the average of 3.8 indicators(median 4). The indicators such as return to operating room, unplanned readmission, cancellation of booked operations, death, hospital infection, cesarean section rate, volume per disease or procedure, readmission, re-operation, blood transfusion, and post-procedural complications were frequently measured. The top ten quality indicators in the evaluation by its relevance, validity, reliability, impact, preference and application were decubitus ulcer, clean wound infection, fall, unplanned return to operation room, transfusion reactions, foreign body left In during procedure, unplanned readmission, wound infection after contaminated surgery, postoperative hemorrhage/hematoma, and cesarean section rate in order. The high priority quality indicators frequently measured could be used as primary national indicators. Standardized guidelines about monitoring indicators and the utilization will preliminarily be needed to compare and reuse the data for various purposes and improve the quality of care continuously.

• 품질경영학회지
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• 제38권1호
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• pp.85-95
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• 2010

In this paper we propose a product-service valuation model which is usable as a decision-making tool in order to attain a competitive advantage in service in the manufacturing industry. With this purpose, service quality, product quality and costs as valuation criteria are selected. Also, the paper utilizes an AHP model in order to differentiate a fuzzy theory and valuation factors to ensure objectivity in the evaluated results while excluding subjective factors in conducting the product-service valuation. Accordingly, the product-service valuation model and valuated results proposed in this paper are expected to be useful as a basic data for decision-making in order to draw competitive advantage strategies of service in the manufacturing industry.

• 한국의류학회지
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• 제32권1호
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• pp.35-44
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• 2008

The research is purposed to help obese children to recover their physical, spiritual inferiority complex and it give them to affirmative self formation by developing training-suit which has slender effect. In order to accomplish a research problem, this research examined the effect of wearer's outward appearance with the principle and element of design and the characteristics of obesity. In order to apply consumer's demand to developing goods, this research used 'House of quality' theory. The design ten suits(the half are made for boys) development is based on the result of 'House of quality', parents and obese children's interview, design element, slender effect. The design which is developed is evaluated by five specialists in order to prove it's quality though the 'Quad' analysis which is a subjective evaluation method.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2002년도 춘계학술대회논문집
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• pp.1148-1150
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• 2002

The exhaust system could be a dominant acoustical source in the passengers vehicle. It would be very important to obtain the acoustically good exhaust system, in order to control the cabin interior sound in automotive. In order to obtain the acoustically good exhaust system in automotive, many kinds of exhaust system should be measured, and simultaneously those results should be compared by the sound quality parameters. In this paper, in order to develop the methodology determining sound quality parameters, acoustic simulator is introduced, combining the time domain analysis and convolution analysis. As an example to verify the reliability of this method, several kinds of measurements are carried out, and the acoustically good exhaust system is selected, based on this proposed method.

• 한국콘텐츠학회논문지
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• 제14권8호
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• pp.406-415
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• 2014

본 연구는 급성장하고 있는 외식업체 배달서비스 시장에 관한 연구로, 배달서비스 품질의 차원을 도출하고, 소비자의 식생활 라이프스타일 따라 외식업체 음식 배달서비스 품질에 대한 차이가 있는지를 실증 분석하고자 하였다. 식생활 라이프스타일에 대한 요인분석 결과 '건강추구형', '유행 추구형', '미각 추구형', '안전 추구형', '편의 추구형'의 5개 요인이 추출되었고, 군집분석 결과 '맛 추구형', '식생활 고관심형', '편의 추구형'으로 분류되었다. 배달서비스 품질은 '음식품질', '경제성', '주문 편의성', '직원품질', '위생', '주문 품질'로 6가지 요인이 도출되었는데 그 중 '음식품질'과 '경제성'에서 소비자 유형별 유의한 차이를 보였다, 또한 '주문 품질', '음식 품질', '위생' 등의 순으로 만족도에 미치는 영향력의 정도가 큰 것으로 나타났다.

• 한국식생활문화학회지
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• 제14권2호
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• pp.167-175
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• 1999

This study examines the effects of the Korean horticultural foods which are, by traditional wisdom, supposed to contain anti-aging substance. All twenty three kinds of plants are chosen as a sample for the experiment in which the content of three main anti-aging nutrients, -carotene, Vitamin C, and Vitamin E are respectively measured by Nilis, Colorimetric, and AOAC method. The result shows: among the samples, top six plants that contain the most -carotene content are high quality tea(Camellia sinensis), thistle(Cirsium japonicum Var.), Angelica keiskei, mulberry leaves(Morus alba l.), field horsetail(Equisetum arvensa), and carrot(Daucus carota), in order; top four for a Vitamin C contents are low quality tea, mulberry leaves, pine leaves(Pinus densiflora), and high quality tea, in order; top four for a Vitamin E contents are persimmon leaves(Diospyros mongolicum) tea, high quality tea, low quality tea, and pine leaves, in order. Drying or boiling process increases the content of -carotene and Vitamin E in high quality tea, dropwort(Oenanthe javanica), field horsetail, and wild aster(Ligularia stenocephala Marsumum et Koldzumi), while, in case of mulberry leaves, drying process lowers them. Vitamin C content strikingly decreases in heating and drying process.