• Journal of the Korea Safety Management & Science
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• v.19 no.4
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• pp.209-219
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• 2017

Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.

• Journal of the Korea Safety Management & Science
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• v.18 no.4
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• pp.195-209
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• 2016

This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.

• Nonlinear Functional Analysis and Applications
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• v.26 no.4
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• pp.839-853
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• 2021

Let 𝕽ⁿ be an Euclidean space and g : 𝕽ⁿ → 𝕽ⁿ be a monotone and continuous mapping. Suppose the convex constrained nonlinear monotone equation problem x ∈ 𝕮 s.t g(x) = 0 has a solution. In this paper, we construct an inertial-type algorithm based on the three-term derivative-free projection method (TTMDY) for convex constrained monotone nonlinear equations. Under some standard assumptions, we establish its global convergence to a solution of the convex constrained nonlinear monotone equation. Furthermore, the proposed algorithm converges much faster than the existing non-inertial algorithm (TTMDY) for convex constrained monotone equations.

• Proceedings of the Korean Society for Agricultural Machinery Conference
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• 1993.10a
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• pp.1117-1126
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• 1993

Physical parameters in the forward direction of the tractor , which mainly affects the vibration characteristics of the tractor dynamic model, were able to be identified in a short time by using the Gauss-Newton method with extremum searching based on the data obtained from a forced vibration experiment. It was clarified that a period for the updating of the parameter estimates method has effects on the convergence accuracy of identification for the spring constant in the forward direction of the tractor.

• International conference on construction engineering and project management
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• 2005.10a
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• pp.491-496
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• 2005

In this paper, the authors explained the overview of a method for detecting location of worker for development of a monitoring system for project progress management using RFID technology. Data is the RSSI (Receive Signal Strength Indication) from RFID tag attached to the worker installing a rolling shutter, and was obtained from antennas and RFID readers set around the construction site. Neural network was done using RSSI collected and the area where worker is performing a task, and an estimation model of the working area was prepared. The network had a range of the percentage of correctly classified from 62% to 92%. The authors suggested the method to make estimate by using integrated networks prepared in respect of RFID readers, and showed the percentage of correctly classified of 84.3%. According to the result, the authors confirmed the possibility of the monitoring system with RFID technology, and mentioned the factors necessary to develop for further practical use.

• The Journal of Korea Robotics Society
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• v.18 no.2
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• pp.216-224
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• 2023

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

• International Journal of Computer Science & Network Security
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• v.24 no.6
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• pp.1-7
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• 2024

Comparing text features involves evaluating the "similarity" between texts. It is crucial to use appropriate similarity measures when comparing similarities. This study utilized various techniques to assess the similarities between newspaper articles, including deep learning and a previously proposed method: a combination of Pointwise Mutual Information (PMI) and Word Pair Matching (WPM), denoted as PMI+WPM. For performance comparison, law data from medical research in Japan were utilized as validation data in evaluating the PMI+WPM method. The distribution of similarities in text data varies depending on the evaluation technique and genre, as revealed by the comparative analysis. For newspaper data, non-deep learning methods demonstrated better similarity evaluation accuracy than deep learning methods. Additionally, evaluating similarities in law data is more challenging than in newspaper articles. Despite deep learning being the prevalent method for evaluating textual similarities, this study demonstrates that non-deep learning methods can be effective regarding Japanese-based texts.

• Nuclear Engineering and Technology
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• v.56 no.7
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• pp.2474-2479
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• 2024

In-Vessel Retention (IVR) is a key technology to retain the molten core in the reactor vessel during severe accidents of Pressurized-water reactors (PWRs). In order to gain the safety margin of IVR, it is crucial to enhance the critical heat flux (CHF) of the reactor vessel, which is submerged in a water pool. To enhance the CHF, we have designed and additive-manufactured porous grid plates with a 3-D printer for design flexibility. We measured the CHF for the porous grid plate on the boiling heat transfer surface and found that the CHF was enhanced by 50 % more than that of the bare surface. The CHF enhanced more with a narrower grid pitch and a lower grid height. The visual observation study revealed that the vapor film was formed at the bottom of the grid plate.

• Archives of design research
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• v.17 no.2
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• pp.77-86
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• 2004

User-Centered Design Approach plays important role in dealing with usability issues for developing modern technology products. Yet it is still questionable whether the User-Centered approach is enough for the development of successful consumer contents since the User-Centered Design is originated from the software engineering field where meeting customers' functional requirement is the most critical aspect in developing a software. However, modern consumer market is already saturated and in order to meet ever increasing consumer requirements, the User-Centered Design approach needs to be expanded. As a way of incorporating the User-Centered Approach into the consumer product development, Jordan suggested the 'Pleasure-based Approach' in industrial design field, which usually generates multi-dimensional user requirements: 1)physical, 2)cognitive, 3)identity and 4) social. It is the current tendency that many portal and community service providers focus on fulfilling both functional and emotional needs for users when developing new items, contents and services. Previously fulfilling consumers' emotional needs solely depend on visual designer's graphical sense and capability. However, taking the customer-centered approach on withdrawing consumers' unknown needs is getting critical in the competitive market environment. This paper reviews different types of user research techniques and categorized into 6 ways based on Kano(1992)'s product quality model. Based on his theory, only performance factors, such as suability, can be identified through the user-centered design approach. The user-centered design approach has to be expanded to include factors include personality, sociability, pleasure, and so on. In order to identify performance as well as excellent factors through user research, a user-research framework was established and tested through the case study, which is ' the development of new online service for teens '. The results of the user research were summarized at the end of the paper and the pros and cons of each research techniques were analyzed.

• Journal of Service Research and Studies
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• v.13 no.2
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• pp.41-61
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• 2023

The universal form of life in the era of the 4th industrial revolution can probably be summarized as the keyword "non-face-to-face". In particular, in terms of consumption activities, face-to-face contact is gradually changing to a system that minimizes, and offline stores are rapidly changing to non-contact services through kiosks and robots. The social structure is also changing with the passage of time, and most fundamentally, our dietary consumption patterns are changing. In particular, the increase in single-person households and the aging population are having a great impact on changes in the food service industry, which is closely related to dietary life. The HMR (Home Meal Replacement) market has grown significantly as the labor of cooking at home has decreased and the use of substitute foods has increased. As the size of the market has grown, the types of businesses that provide products have also diversified. The development of technology, non-face-to-face culture, and corporate management efficiency are intertwined, and unmanned stores are spreading recently. In this study, service quality attributes of HMR unmanned stores, where competition is gradually intensifying, are classified, and service quality classification using the Kano model and Timko's customer satisfaction coefficient are calculated to provide implications for service management based on customer satisfaction. As a result of the analysis, 'products with short cooking time' and 'variety of products (menu)' were classified as attractive qualities, and 'cleanliness inside/outside of the store' and 'products at reasonable prices' were classified as unified quality. In addition, 'convenience of self-checkout process' was classified as a natural quality, and 'convenience of in-store passage' was classified as an indifferent quality. Furthermore, when the service factor was satisfied within the HMR unmanned store, the factor with the highest satisfaction coefficient was 'product (menu) variety', and the factor with the highest dissatisfaction factor was 'convenience of self-checkout process'. Through the results of this study, it is intended to derive priorities in service quality management of HMR unmanned stores and provide strategic implications for related businesses.