The Journal of Korea Robotics Society (로봇학회논문지)

Korea Robotics Society (한국로봇학회)
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An Analysis of Quality Attributes and Service Satisfaction for Artificial Intelligence-based Guide Robot

인공지능 안내 로봇 서비스 만족도와 품질 속성 분석

  • Received : 2022.11.28
  • Accepted : 2023.01.12
  • Published : 2023.05.31
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Abstract

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

Keywords

Acknowledgement

This work was partly supported by Institute of Information & Communications Technology Planning & Evaluation (IITP) grant funded by the Korea government (MSIT) (No.2020-0-00842, Development of Cloud Robot Intelligence for Continual Adaptation to User Reactions in Real Service Environments, 50%) and by Electronics and Telecommunications Research Institute (ETRI) (No.21YS2200, Personalized Concierge Robot for ETRI Visitors, 50%)

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