• The Journal of Korean Academic Society of Nursing Education
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• v.26 no.3
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• pp.311-321
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• 2020

Purpose: This study examined the effects of a loving-kindness and compassion meditation program on the empathy, emotion, and stress of nursing college students. Methods: A pre-posttest experimental design with a non-equivalent control group was applied. The participants were 39 nursing college students (experimental group: 19, control group: 20). The loving-kindness and compassion meditation program for nursing college students took 8 weeks. Data was collected from February 2016 to March 2016, and was analyzed by Chi-square test and independent t-test using IBM SPSS/WIN 19.0. Results: The difference between the experiment group and control group was statistically significant in empathy, negative affect, and perceived stress. Conclusion: The results indicate that the loving-kindness and compassion meditation program was effective for empathy improvement and stress management of nursing college students.

• Korean Journal of Child Studies
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• v.28 no.4
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• pp.229-244
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• 2007

A comprehensive program for children's leadership improvement by enhancing their self-esteem, empathy, communication competence and emotion regulation utilized core concepts and techniques or the Solution-Focused Model of Chung et al. (2005), Satir's Experiential Model(Chung, 2003), Cognitive-Behavioral Model (Kim, 2002) and problem-solving games (Chung & Kim, 2005). Twenty-six $3^{rd}$, $4^{th}$, and $5^{th}$ graders from public schools in Seoul participated in six 2.5 hour sessions and their mothers participated in two 2.5 hour sessions. All subjects received pre-, post- and follow-up tests. The results showed that children's self-esteem, empathy, communication competence, and emotion regulation increased as a result of this program and the effects lasted for at least three months after the termination of the program.

• Journal of Digital Convergence
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• v.16 no.10
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• pp.367-377
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• 2018

The purpose of the study is to verify the effectiveness the Preliminary Health Administrators(PHA)' Empathy Ability(EA) through the application of Medical Service Design Thinking(MSDT) conducted by undergraduate school of Intrapreneurship education. The pre-post questionnaire survey was conducted on 41 students in the second year of the Department of Health Administration after applying MSDT for 15 weeks from March to June, 2018 at a college in Daegu. The main results are as follows. MSDT was positive influenced on the improvement of Empathic Imagine, Empathic awakening of the PHA' EA. Especially, male student or aged 20-25, it was effective on the improvement of Empathic Imagine and Empathic awakening of the participants. Further research is needed on the development of MSDT programs for each grade to improve the empathy of PHA.

• The Korean Journal of Emergency Medical Services
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• v.22 no.3
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• pp.117-129
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• 2018

Purpose: The purpose of this study was to assess empathy and resilience among healthcare college students. Methods: A self-reported questionnaire was filled out by healthcare college students from August 13 to October 13, 2018. Mean and standard deviation, t-test, analysis of variance, Pearson's correlation coefficients, and linear regression were used to analyze the data. Results: The average score for perspective taking was 3.57(${\pm}0.48$), fantasy 3.39(${\pm}0.59$), empathic concern 3.57(${\pm}0.39$), personal distress($3.02{\pm}0.48$), and resilience $3.37{\pm}$(0.41). There was a significant positive correlation between perspective taking (r=.388, p<.001) and resilience. Factors influencing resilience were perspective taking fantasy(${\beta}=.219$, p<.001), empathic concern(${\beta}=.207$, p=.004), and personal distress(${\beta}=-.303$, p<.001). Conclusion: More studies are needed to develop the empathy improvement program for healthcare college students.

• The Korean Journal of Elementary Counseling
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• v.11 no.2
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• pp.133-151
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• 2012

The purpose of this study was to examine the effects of the conflict resolution program on children's psychological well-being, empathy, and aggression. The subjects of this study were 2 classes from fourth grade D elementary school in Daegu. One class(31 students) was placed in an experimental group and the other class(32 students) was placed in a control group. The research design of this study is based on a pre-test and a post-test between the both groups. With the test data, the students feedbacks were collected to identify the subject's responds to the program. Item data were analyzed by repeated measures MANOVA(two-factor mixed design). The quantitative results of this study were as follows: First, compared to the control group, the experimental group that participated in the conflict resolution program showed a significant improvement in psychological well-being. Second, compared to the control group, the experimental group that participated in the conflict resolution program showed a significant improvement in empathy. compared to the control group, the experimental group that participated in the conflict resolution program showed a significant decrease in aggression. These results were supported and intensified by qualitative data based on comment papers and questionnaire. In conclusion, the conflict resolution program can be an effective tool for the improvement of psychological well-being and empathy, and the decrease of aggression.

• Journal of Industrial Convergence
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• v.16 no.3
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• pp.9-15
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• 2018

The purpose of this study was to investigate the relationship between empathy ability and attitude toward mental illness in nursing college students. The subjects of this study were collected in June, 2017 for the 4th grade students attending the nursing department in D city. The data were collected using the SPSS.19 program. The results showed that empathy ability of nursing college students had a significant effect on the attitude toward mentally ill patients. The explanatory power of empathy ability on each subscale was 18% for benevolence, 16% for authoritarianism, 9 % for social restrictiveness, and 4% for community mental health ideology. In conclusion, the empathy ability of nursing college students was found to affect the attitude toward the mentally ill. As the empathy increased, the authoritarianism of the mentally ill was lowered, the benevolence was increased, the social life support and community mental health ideology was positive, so the positive attitude toward mental illness was increased overall. Therefore, it is necessary to systematically train and education nursing college students to develop empathy needed for the therapeutic relationship. These efforts will contribute to the improvement of the awareness of the mentally ill.

• Korea Journal of Hospital Management
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• v.27 no.2
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• pp.34-43
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• 2022

Objective: Telemedicine service is gaining importance in remote military areas. This study aimed to explore the mediating effect of user satisfaction on the association between military telemedicine service's quality and customer loyalty. Methods: The research data comprised the results of a satisfaction survey on 1,116 military telemedicine satisfaction surveys conducted from November 1 to November 31, 2021. T-tests and ANOVA were analyzed to confirm the difference in satisfaction and loyalty according to the general characteristics of the study subjects. User satisfaction, customer loyalty, and mediating effects were analyzed using multiple linear regression analysis. Results: Among the study subjects, 458 were affiliated with the Army, 68 with the Navy, and 36 with the Air Force. Among the quality of telemedicine service, tangibility, reliability, and empathy affected user satisfaction while reliability and empathy affected customer loyalty. Since the standardized coefficient beta of empathy was 0.150 (P=0.018), it was confirmed that it significantly affected customer loyalty by mediating user satisfaction. Conclusion: The telemedicine service's quality affects users' satisfaction and customer loyalty. Moreover, there was the mediating effect of user satisfaction on the association between telemedicine service and customer loyalty. Therefore, the reliability and reliability of the current telemedicine service can be improved through the replacement of outdated equipment and performance improvement, expansion of medicines in telemedicine units, and improvement of medical services through periodic CS education to increase the customers' satisfaction and loyalty.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• Korean Journal of Child Studies
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• v.30 no.4
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• pp.99-117
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• 2009

This study examined the effectiveness of the Filial Therapy program for children with Separation Anxiety Disorder (SAD). Subjects were 8 mother-child dyads each in the experimental and comparison groups. Mann-Whitney U-test and the Wilcoxon Matched-Pairs Signed-Ranks Test were performed following the therapeutic program. After application of the Filial Therapy program, results showed that, compared to the control group, (1) parents of SAD children in the experimental group significantly increased their level of empathic interactions with their children. AND (2) the experimental group children significantly reduced level of somatic complaints, anxious/depressed, and social problems. Conclusions were that Filial Therapy is an effective program for improvement of parent-child relationship of SAD children but not for changing problem behavior of SAD children.

• Culinary science and hospitality research
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• v.14 no.4
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• pp.269-282
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• 2008

Quality is recognized as one of the key components of business strategies. In this respect, this study aims to investigate quality factors that influence customer satisfaction and loyalty in Korean Tofu restaurants and promote the quality improvement in their service operations. The experimental data were collected from the questionnaire answered by 130 customers in Seoul and Kyonggi area. They were statistically analyzed using SPSS Win.12.0. For statistical analysis, frequency, factor analysis, reliability analysis, and regression analyses were conducted. The results of the analyses show that two dimensions such as "empathy" and "IT use" influence the satisfaction of customers. "Empathy", "tangibles", "well-being food", and "customer satisfaction" were identified as critical factors influencing the loyalty of customers.