• Title/Summary/Keyword: Factors Influencing Satisfaction

Search Result 1,513, Processing Time 0.026 seconds

The Risk Factors Influencing Turnover Intention of Nurses (간호사의 이직의도에 영향을 미치는 예측 요인)

  • Jeong, Jeong-Hee;Kim, Kyung-Hee;Kim, Ji-Su
    • Journal of Korean Academy of Nursing Administration
    • /
    • v.14 no.1
    • /
    • pp.35-44
    • /
    • 2008
  • Purpose: This study was done to identify the risk factors influencing turnover intention of nurses. Method: The participants in this descriptive survey on causal relations were 756 nurses who were working at a tertiary university hospital in Seoul. The data were put in to multiple regression analysis to build a prediction model. Results: Turnover intention according to general features were shown as following.: Age, Clinical careers, Educational level, Marital status, Economic status(Yearly income). The relationship between turnover intention and job stress had positive correlation. But the relationship between turnover and other factors that job satisfaction, internal marketing, and organizational commitment had negative correlation. The causal factors of turnover intention were organizational commitment, the factors of organizational support and patient/caregiver relationships among subcategories of job stress and the factor of professional position among subcategories of job satisfaction. Conclusions: The findings of study suggest that board intervention program should be provided to prevent problems of turnover. It is also recommended that a program be developed that can help control the variables identified in this study along with follow up study to verify the model.

  • PDF

An Empirical Study on the Factors Influencing on the Customer Satisfaction in Case of Switching from Mobile Banking to Fintech Service (모바일 뱅킹에서 핀테크 서비스로의 전환 시 고객만족에 영향을 미치는 요인에 관한 실증연구)

  • Ju, Na-Young;Kim, Jong-Weon;Kim, Eun-Jung
    • The Journal of Information Systems
    • /
    • v.26 no.4
    • /
    • pp.203-225
    • /
    • 2017
  • Purpose This paper tired to identify the consumers' tendency with individual features and social influence as the independent variables because of the importance of identifying the various needs of financial consumers in accordance with the expansion of new financial demands. Furthermore, this paper included the relative attraction of Fintech and switching cost from mobile banking to Fintech as the variables. Design/methodology/approach To analyze the empirical study, data was collected online by conducting the questionnaire survey with 247 individuals who had used the Fintech service. The study results would provide us with the understandings of the factors influencing on the customer satisfaction and switching value recognized by consumers in case of switching from the existing mobile banking to the Fintech service. Findings The results would provide useful implications to the academic and the practical fields including the Fintech enterprises expanding the activation of Fintech industry.

Influencing Factors on Customer Loyalty in Nursing Homes (노인의료요양시설의 고객충성도에 영향을 미치는 요인)

  • Yom, Young-Hee;Lee, Mi-Aie
    • Journal of Korean Academy of Nursing Administration
    • /
    • v.15 no.3
    • /
    • pp.455-462
    • /
    • 2009
  • Purpose: The purpose of this study was to investigate the influencing factors of customer loyalty among guardians of residents in nursing homes. Methods: The sample of this study consisted of 229 guardians of residents in nursing homes. Data were collected with self-administrated questionnaires and analyzed hierarchical multiple regression. Results: All variables were positively correlated with customer loyalty except the length of stay. It was found that residents' length of stay, customer satisfaction and service value had significant influence on customer loyalty. The explained variance for customer loyalty was 71.3%. The service value had the greatest influence on customer loyalty. Conclusions: These findings provide strong empirical evidence for customer satisfaction and service value in explaining customer loyalty of guardian of residents in nursing homes.

  • PDF

An Analysis on Choice Attributes Influencing Satisfaction of Domestic Tourists in Jeju Region : Using Structural Equation Model (제주지역 내 내국인 관광객의 만족에 미치는 선택 속성 분석 : 구조방정식 이용)

  • Kim, Min-Cheol;Boo, Chang-San
    • Journal of the Korean association of regional geographers
    • /
    • v.14 no.1
    • /
    • pp.54-67
    • /
    • 2008
  • This paper is to analyze the relationships between the factors of choice attributes and the related satisfaction focused on Domestic tourists in Jeju region. First, this paper used the structural equation model with the questionnaires to investigate the attributes affecting the visitors' satisfaction and service value. In conclusion, the attribute factors influencing service value and the visitors' satisfaction are 'equipment and convenience' and 'culture and leisure'. Also, this paper presents that the 'foods' factor is affecting re-visit and others' recommendation through the mediation of satisfaction factor.

  • PDF

Health Satisfaction of the Elderly for the Quality of Life and Affecting Related Variables (노인의 삶의 질을 위한 건강 만족도와 관련 영향 요인)

  • Park, Kum-Hwa;Choi, Yeon-Hee;Nam, Chul-Hyun
    • Journal of Society of Preventive Korean Medicine
    • /
    • v.12 no.3
    • /
    • pp.157-173
    • /
    • 2008
  • The purpose of this study was to determine factors influencing the health satisfaction of the elderly. The study was conducted with 1,294 subjects during 3 months from 1st February to 30, April, 2008. The results were as follows. 1. The average score of their health satisfaction level is $2.76{\pm}1.81$ points on the basis of 5 point(54.2 points on the basis of 100 points). The health satisfaction level of the elderly was significantly associated with age, sex, marital status, monthly allowance, education level, occupation, the number of family members living together, family closeness, stress, and use of the social welfare centers. 2. As the variables affecting on the health satisfaction level, sex, age, marital status, monthly income, accupation, education level, the number of family members living together. stress levels. family closeness, ADL IADL and the use of the social welfare centers. were found, and the influence of these variables was 49.34%. The government, social service units, private health & medical organizations and experts need to pay more attention to factors influencing effective policy and health education programs for health promotion regarding the quality of life.

  • PDF

Factors Influencing Professional Quality of Life in Intensive Care Unit Nurses of University Hospitals (대학병원 중환자실 간호사의 전문직 삶의 질 영향요인)

  • Moon, Sun Jung;Jang, Haena
    • Journal of Korean Critical Care Nursing
    • /
    • v.15 no.3
    • /
    • pp.23-36
    • /
    • 2022
  • Purpose : This study aimed to identify the factors influencing the professional quality of life of intensive care unit (ICU) nurses working in university hospitals. Methods : A survey was conducted on 171 ICU nurses in university hospitals in B City, South Korea. This study used the Professional Quality of Life instrument, which consists of three subscales, namely, compassion satisfaction, burnout, and secondary traumatic stress. Data were analyzed using stepwise multiple regression analysis. Results : Compassion satisfaction was influenced by resilience, ICU job satisfaction, and innovation-oriented culture, and these variables explained 37.1% of the variance in compassion satisfaction. Burnout was influenced by resilience, a hierarchy-oriented culture, and ICU job satisfaction, and these variables explained 42.9% of the variance in burnout. Secondary traumatic stress was influenced by a task-oriented culture and resilience, and these variables explained 12.5% of the variance in secondary traumatic stress. Conclusion : These findings suggest the importance of improving resilience and job satisfaction to enhance the professional quality of life in ICU nurses. Moreover, creating an innovation-oriented culture rather than a hierarchical and task-oriented culture can effectively improve the professional quality of life of ICU nurses.

A Study on Factors Influencing Career Preparation Behaviors of Nursing Students (간호대학생의 진로준비행동 영향요인에 관한 연구)

  • Yoonhee Seok;Jinyee Byun
    • Journal of the Korean Applied Science and Technology
    • /
    • v.41 no.2
    • /
    • pp.349-362
    • /
    • 2024
  • This study examines the relationship between social-emotional competence, major satisfaction, and career preparation behaviors for nursing students and identifies factors influencing career preparation behaviors. Data collection was conducted from December 5, 2023, to January 3, 2024, targeting 197 nursing college students (2nd to 4th year) from universities located in S City, C Province, and K Province. The collected data were analyzed using SPSS 29.0 software, employing descriptive statistics, t-tests, ANOVA (post hoc analysis using Scheffe), Pearson's correlation, and hierarchical multiple regression. The results indicated statistically significant positive correlations among nursing students' social-emotional competence, major satisfaction, and career preparation behaviors. Hierarchical multiple regression analysis revealed that factors influencing career preparation behaviors included year of study, participation in career-related programs, social-emotional competence, and major satisfaction, with these variables explaining 40.3% of the variance in career preparation behaviors. Based on the results, it is necessary to develop and apply programs to strengthen social-emotional competencies considering the academic year of nursing student. And customized career programs should be established to increase major satisfaction.

Comparison of Factors affecting Clinical Competence between Associate and Bachelor Nursing Students Completed Nursing Courses (학제별 간호학생의 임상수행능력 영향요인 비교)

  • Lee, Eun-Ja;Yi, Yeo-Jin;Kim, Young-Sook;Jo, Hyun-Sook;Kim, Hye-Soon;Kim, Yun-Mi;Park, Kwang-Hi;Kim, Ji-Soo
    • The Journal of Korean Academic Society of Nursing Education
    • /
    • v.17 no.2
    • /
    • pp.218-225
    • /
    • 2011
  • Purpose: This study was to compare the influencing factors of clinical competence between associate and bachelor nursing students completing nursing courses. Method: The subjects were 429 students completing the nursing courses (172 bachelor course students, and 257 associate course students). The study design was cross sectional. Results: Bachelor students showed a significant higher score in clinical competence than associate students. There were significant influencing factors on clinical competence including critical thinking disposition, professional conduct, communication skill, theoretical education satisfaction, and practice education satisfaction. The strongest factor influencing clinical competence was critical thinking disposition. All the factors mentioned above explained 49% of clinical competence in associate courses, and 40.0% in bachelor courses excluding the factor of practice education satisfaction. The level of theoretical and practice education satisfaction of bachelor courses was significantly lower than associate. Conclusion: It is recommended that associate course nursing students should be encouraged in critical thinking disposition, professional conduct, and communication skill. Bachelor course nursing students should be encouraged in practical education including practical environments, instruction methods, and content for improving clinical competence.

A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect (의료기관 이용고객의 재방문의도와 구전효과에 영향을 미치는 서비스 품질요인에 관한 연구)

  • Kim, Kyoung-Hwan;Chang, Young-Il;Jung, You-Soo
    • Journal of Korean Society for Quality Management
    • /
    • v.39 no.1
    • /
    • pp.15-23
    • /
    • 2011
  • The biggest change in the current medical service market is the shift from producer-based approach to customer-based approach. Thus, there is a high necessity for an introduction of market-oriented and customer-oriented marketing activities in medical institutions. Especially, revisitation and positive word-of-mouth of customers are the most effective marketing methods of consistently obtaining customers and drawing new loyal customers. Hence, the factors influencing the reuse of medical services and word-of-mouth are demonstrated using SERVQUAL, and the results show that the service factors influencing reuse intentions on medical services are assurance, responsiveness, and tangibles and the factors strengthening word-of-mouth are empathy and assurance on the services provided by medical institutions. This study has determined that revistation and word-of-mouth of customers are not only influenced by satisfaction on medical services but by the quality itself as well. Therefore, medical service providers need to pursue standardized strategies in order to enhance the quality of medical services simultaneously in addition to simply increasing the customer satisfaction level.

Factors Influencing Subjective Quality of Life in Male Baby Boom Generation Men (베이비붐 세대 남성의 주관적 삶의 질 영향요인)

  • Kim, Hee Sook;Yu, Kwang Za
    • Research in Community and Public Health Nursing
    • /
    • v.24 no.4
    • /
    • pp.461-470
    • /
    • 2013
  • Purpose: This study examined factors influencing subjective quality of life in baby boom generation men. Methods: This was a descriptive survey study. Data were collected from 279 baby boom generation men from September to October 2012. The instruments used included a subjective quality of lifescale, a self-esteem scale, a spiritual well-being scale, a communication with spouse scale, a social support scale, and a job satisfaction scale. Data were analyzed using descriptive statistics, t-test, one-way ANOVA and Scheff$\acute{e}$ test, Pearson's correlation coefficients, and Hierarchical multiple regression. Results: All variables were positively correlated with subjective quality of life. As a result, factors influencing subjective life of quality were self-esteem (${\beta}$=.21, p<.000), social support (${\beta}$=.20, p<.002), job satisfaction (${\beta}$=.19, p<.001), communication with spouse (${\beta}$=.15, p<.004), spiritual well-being( ${\beta}$=.16, p<.004), and family income (${\beta}$=.15. p<.023). These factors accounted for 61% of the total variances. Conclusion: The findings indicate a need to develop nursing intervention programs for community health nurses in consideration of these variables to improve the subjective quality of life for baby boom generation men.