• International Commerce and Information Review
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• v.15 no.1
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• pp.3-34
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• 2013

This research, which was experimented by dividing tangible and intangible products, established the influence that affects recovery for consumers' complaint behavior and behavioral intention as per each different compensation program. In Experiment 1, the consumers, who experienced complaint behavior owing to company's mistake, have preferably recovered through the compensation program offered by the company. However, there was a significant difference in preference recovery between products that caused complaint behavior. According to the study result, the more clear preference recovery was shown in the case of purchasing laptop than the case of dining in family restaurant. Additionally, the consumers' emotion recovery was possible through compensation.; There was a emotion recovery disparity depending on product type between purchasing laptop case and dining in family restaurant case. The consumers, who experienced complaints, were only able to recover their preference, emotion, and behavioral intention through compensation of which recovery was greater in tangible product case than ordinary service. Meanwhile, there was no distinct difference between recovery compensation types even though the products were identical-type ones whereas it appeared that such tangible product which showed greater purchasing effort as laptop computer was more effective in stimulating emotion response. In Experiment 2, the purpose was to find out the difference between complaint behavior and its recovery process shown after purchase by Korean and Japanese college students, who have different consumer purchasing habits. The both consumers of the two countries, who experienced complaint behavior, demonstrated precise difference in preference recovery while the emotion and behavioral intention exhibited no disparity between the two consumer groups. In this experiment, it was learned that Korean college students were show-off purchase type consumers while on the other hand, the Japanese college students were famous product purchase type consumers. Thus, there was a clear difference in laptop computer purchase process and post-purchase evaluation between these two groups. In particular, the Korean college students had quicker preference recovery through compensation than the Japanese college students on account of their tendency to be consciousness of others. Nevertheless, there was no difference between the emotion recovery and re-purchase recovery and therefore, the compensation program for complaints was proven to affect the emotion and behavioral intention.

• Journal of Digital Convergence
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• v.4 no.1
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• pp.55-71
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• 2006

The Public Service Charter is one of the administrative reform programs introduced to promote customer oriented administration. It's main purpose is to achieve citizens' confidence in the government by satisfying them with elevated quality of the public services. This study focuses on analyzing current conditions and achievements of the Public Service Charter in the Republic of Korea and proposing it's development plan. Since it was introduced to Korea in 1998, the Public Service Charter has been disseminated and contributed to the spreading of the citizens' understandings of the government's initiatives for customer satisfaction plans. Still, it has several problems as follows; A lot of public servants and citizens lack in understandings of this program. CEOs don't have enough concern in it. Evaluation is not organically connected to performance management. The correction and compensation procedure are not well operated. To solve these problems, the government needs to set up an institutional foundation establishing a legal base, uplifting CFO' concerns, and building a department with full responsibility, and to promote employees and citizens' participation through education and PR. It's also important to enhance post management by efficient evaluation and performance management, substantial correction and compensation procedure.

• Journal of Distribution Science
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• v.18 no.3
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• pp.43-51
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• 2020

Purpose: This study demonstrated and analyzed the role of distributive justice and procedural justice in explaining the organizational effectiveness of flight attendant. In addition, analyzing the role of the airline type in the coordination between reward justice and organizational effectiveness. Research design, data and methodology: An abstract is the impact relationship between the reward justice and organizational effectiveness of flight attendant and the adjustment effect of the airline type was reviewed. To examine these research models, samples were collected from 281flight attendants during Nov, 2019. Results: Reward justice has a positive effect on organizational effectiveness, and the types of airlines have a meaningful adjustment effect in terms of the effect of reward justice on organizational effectiveness. Conclusions: Procedural justice and distributive justice have positive influence on two sub factors of organizational effectiveness of the flight attendant. It suggests that the standards, procedures and processes of compensation must be fair, the degree of effort, the stress or the tension of the flight attendant should be considering, and it is necessary for the airline to respect the personality of the flight attendant and provide them with accurate compensation information in a timely manner. This will increase the awareness of reward.

• Culinary science and hospitality research
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• v.8 no.2
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• pp.1-17
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• 2002

This is the study about the efficient operation management of family restaurant employee. This study focus on the establishment and proposal of the efficient management plan of family restaurant industry's worker by the result which was analyzed statistically. In the side of employee's management, It will have to try to become accomplished a policy of public welfare possible to understand and the both direction communication that it will be able to understand with each other to understand. Also the possibility of incentive in order to be, must endeavor as continuation of the holiday duration when is not the money compensation which is simple even from compensation dimension, the holiday system which is various. In the side of employee's development training as providing the chance possibility of ability development there is a possibility where a satisfaction the business enterprise of family restaurant industry's worker will lead and occupation it will feel and the continuous training against the field which the oneself inside the store is keeping it leads and the knowledge. In the conclusion, the study of the human resources and the efficient human resources who is the possibility the manager and worker for being satisfactory should be go on.

• Journal of Korean Academy of Rural Health Nursing
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• v.18 no.1
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• pp.40-48
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• 2023

Purpose: This study is a descriptive research that analyzes the current status of education for COVID-19 response tasks and factors affecting work fatigue of primary health care practitioners who have experience in dispatching to respond to COVID-19. Methods: This study collected data through an online survey from September 21 to 29, 2022, targeting 193 primary health care practitioners. The data were analyzed by frequency, percentage, mean, standard deviation, and logistic regression analysis using the SPSS 25.0 program. Results: 74.1% of the study subjects were dispatched without receiving disaster medical training to respond to COVID-19. 59.6% of the study subjects' work fatigue was above the level of being very tired. The factors that affect the work fatigue of the subjects were disaster participation experience, work intensity, compensation regulations, compensation satisfaction, and understanding of COVID-19 guidelines. Conclusion: Based on the results of this study, an educational program for systematic disaster response and preparation for primary health care practitioners in charge of public health care should be developed to efficiently cope with the occurrence of new infectious diseases in the future.

• The Journal of the Korea Contents Association
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• v.10 no.4
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• pp.359-366
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• 2010

The purpose of this study is to examine the influence of the leisure constraint of a private security guard on his/her task stress and life satisfaction. The subjects of this study were chosen among the private security guards working in Seoul based private security firms in 2009, and by going through judgement sampling, 300 cases were applied in the final analysis. Collected data went through factor analysis, reliability analysis, regression analysis, and path analysis by using SPSSWIN 17.0. In reference with the reliability of the questionnaire, Cronbach's $\alpha$ was over .600. The conclusion of this study is as following. Firstly, the leisure constraint of a private security guard affects his/her task stress. In other words, when peripheral and individual constraint increase, task stress is intensified, while task stress winds down when interpersonal constraint decreases. Secondly, the leisure constraint of a private security guard affects life satisfaction. That is, when individual constraint goes down, life satisfaction is improved. Thirdly, the task stress of a private security guard affects life satisfaction. when compensation and career development increase, life satisfaction rises. On the other hand when task characteristic is weakened, life satisfaction gets lower. Fourthly, the leisure constraint of a private security guard has a causal influence on task stress and life satisfaction. Accordingly, it becomes apparent that the task stress is a significant variable which intermediates the relation between leisure constraint and life satisfaction.

• Korea Journal of Hospital Management
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• v.17 no.1
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• pp.1-22
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• 2012

This study tires to examine affects that job and socio-psychological stresses of female office workers influence job satisfaction, organization commitment, and leaving intentions. A complete data are collected by conducting a survey with 240 female office workers from 9 medical institutions regarded as almost general hospital in Seoul. It is analyzed that the relation between socio-psychological stress and job satisfaction, organization commitment, and leaving intentions by using t-test; analysis of variance; correlation analysis; principal component analysis; linear structural equation modeling; etc. The results of this study are summarized as following. First, as it was comprehended by specific characteristics of subjects that the female office workers' level of job and socio-psychological stress, job satisfaction, organizational commitment, and leaving intention, there were statistically significant distinctions from their age, marital status, presence of children, position in the organization, type of employment, and monthly average income. Second, this study regarded relationship between the female office workers' level of job and socio-psychological stresses, job satisfaction, organizational commitment, and leaving intention. Job and socio-psychological stresses were negatively correlated with job satisfaction and organizational commitment, but the stresses were positive with leaving intention. Third, after evaluating effect that 8 features related to the job stress could influence job stress, the most effective valuables were in order to unfairness in organizational structure, workplace culture, inadequate compensation, and relationship conflict. Fourth, when looking at the overall effects of the job and sociopsychological stresses on job satisfaction, organizational commitment, and leaving intention, work autonomy was the most influencing factor of work stress levels. The level of the job stress seemed to be a prevalent impact on the leaving intention and it showed the most negative relationship that path coefficient from leaving intention to organizational commitment and also from organizational commitment to job satisfaction. Based on these findings, it can be defined that the job and socio-psychological stresses strongly influence job satisfaction, organizational commitment, and leaving intention.

• Journal of Korean society of Dental Hygiene
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• v.12 no.2
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• pp.285-292
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• 2012

Objectives : This study examined the stress-coping methods used by Dental Hygiene students according to their degree of self-leadership to provide basic data for students' self-leadership training programs. Methods : Dental Hygiene students in Seoul and Gyeonggi-do were surveyed to measure their self-leadership in six categories-self-expectation, rehearsal, goal-setting, self-compensation, self-criticism, and constructive thinking-sand, in four categories-sproblem-centered coping, social support coping, emotional coping, and wishful thinking coping-son a scale of 1 through 5. Results : The findings of the study were as follows: The overall average score of self-leadership was 3.34 and the scores for each subfactor were 3.82 for self-compensation, 3.57 for self-expectation, 3.44 for rehearsal, 3.42 for goal-setting, 3.30 for self-criticism, and 3.12 for constructive thinking. The overall average score of stress-coping was 3.29 out of 5 and the scores for active coping were 3.14 for problem-centered coping and 3.38 for social support coping and for passive coping were 3.69 for wishful thinking coping and 2.95 for emotional coping. Self-leadership showed significant difference in terms of satisfaction with major and motivation for application. The six sub-factors of self-leadership and problem-centered coping and wishful thinking coping, the sub-factors of stress-coping, had significant correlations. Self-compensation and constructive thinking were significant factors of self-leadership that affect stress-coping. Conclusions : Based on the above findings, it was found that Dental Hygiene students' self-leadership is related to the use of efficient stress-coping. Therefore, it would be necessary to develop and apply educational approaches to improve their self-leadership so they can efficiently cope with various stressors that they will face after finding jobs.

• Journal of KIISE
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• v.43 no.11
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• pp.1298-1306
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• 2016

Backlight has a major factor in power consumption of TFT-LCDs which are most popular in portable devices. There have been a lot of attempts to achieve power savings by backlight dimming. At the same time, the researches have shown image compensation due to decreased brightness of a displayed image. However, existing image compensation methods such as histogram equalization have some limits in completely satisfying the human visual system (HVS)-awareness. This paper proposes an enhanced dimming technique to obtain both power saving and HVS-awareness by combining pixel compensation and histogram specification for TFT-LCDs. This method executes a search algorithm and an automation algorithm employing simplified calculations for fast image processing. Experimental results showed that the proposed method achieved significant improvement in visual satisfaction per power saving over existing backlight dimming.

• Journal of Agricultural Extension & Community Development
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• v.20 no.4
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• pp.1105-1147
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• 2013

To investigate farmers' satisfaction level and factors influencing on various agricultural and rural policies, an interview survey has been carried out in Jeonnam and Jeonbuk agricultural area, and collected 750 survey questionnaires from farmers. Satisfaction level was low in average ranging from 2.71 to 3.09 in five point Likert-scale on 22 agricultural-rural related policies. Ordered logit model results showed that satisfaction level decreased when farmers are older, had higher income, and had higher number of attendance in agricultural education programme. In addition, satisfaction level decreased when farms had main source of income from rice farming, dry-field farming, livestock farming, or facility horticulture. Lower satisfaction level was also related to location of farm. On the contrary, satisfaction level increased when the farmer had greater owned land. Among 22 agricultural and rural policies, practices that farmers prefer include Direct Payment for Rice Farming Income Compensation, Environment-Friendly Farming Service, Farmland Banking Services in order. Since direct payment policies that farmers prefer may not contribute in development of agriculture, policies can induce both farm income and agricultural development may increase farmer satisfaction level and finally resolve the income gap between the urban workers and farmers.