• The Journal of the Korea Contents Association
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• v.8 no.2
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• pp.213-221
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• 2008

In recent years, growth of the call center industry is leading lots of employment. But caller's frequent turnover deteriorates the labor productivity and increases the employment and training cost. The purpose of this study is to draw some factors by which turnover intention is influenced through literature review and identify a causality between the determinants and turnover intention. Call center callers were surveyed and the data were statistically analyzed. Empirical results indicate that job satisfaction and organizational commitment have negatively impacted on the turnover intention. Job characteristics have positively impacted on job satisfaction and organizational commitment but have not directly impacted on the turnover intention. Based upon the statistical results, some useful suggestions for call center managers are provided.

• Journal of KIISE:Information Networking
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• v.37 no.6
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• pp.494-498
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• 2010

Performance requirements of a system are usually closely related to the quality of service provided by the system. The call success rate of a mobile communication system is, for example, directly linked with the quality of call service. Therefore, meeting the performance requirements is one of the critical issues during the operation of services as well as in system development. In this paper, we present a testing method for evaluating the call success rate of a mobile communication system by using interval estimation. Also we analyze the criterion used in the evaluation of the quality of 3G mobile communication services which was recently performed by Korea Communications Commission and then discuss the problems.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.30 no.2A
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• pp.61-65
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• 2005

We propose a soft QoS-based borrowing scheme for call admission control(CAC) in DVB-RCS(Digital Video Broadcast-Return Channel via Satellite). Some of the ongoing calls temporarily and fairly release bandwidths that can be used to accommodate a new call in an overloaded satellite network. The amount of bandwidth borrowed from each call is proportional to each user's critical bandwidth ratio, one of parameters for soft QoS mechanism. Simulation results show that the proposed scheme improves the system performance in terms of call blocking probability and bandwidth utilization.

• The Korean Journal of Health Service Management
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• v.5 no.2
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• pp.187-197
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• 2011

The purpose of this study is to analyze factors related to the job stress experienced by call center employees at public institutions, so as to provide basic data to relieve work-related stress and enhance the job satisfaction of such employees. To promote objectivity and representation, the study was conducted by way of survey, the subjects being call center employees in 8 public institutions that operate call centers, which are located in the Busan and Seoul areas. Of the 240 surveys distributed, 196 were collected and 173 of those were used for analysis after eliminating 25 with insufficient responses. The results of this study are as follows. First, in terms of general properties, it was determined that employees with higher levels of education and families to support had greater job stress. second, in terms of job-related properties, employees who were unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues had greater job stress. In terms of the group that was satisfied compared with the group that was unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues, regular workers had less job stress than irregular workers.

• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.291-308
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• 2008

This study shows the factors which have an effect on the emotional exhaustion and turnover intention in call center tole-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional exhaustion decreases job satisfaction and increases turnover intention. Therefore the emotional exhaustion is the important managing factor for efficient management of call center. To weaken emotional exhaustion, it is necessary to decrease time pressure in call center work. To weaken turnover intention, it is important to strengthen superior support. This study makes a contribution in providing the fact that emotional exhaustion is an important managing factor in administration of call center tole-communicators.

• Journal of the Korea Society of Computer and Information
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• v.14 no.1
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• pp.205-216
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• 2009

The aim of this study is to propose an integrated operation plan of information call services by multi-connecting call services which are now being serviced by each different call number services and by providing one stop service which organically links alternative transportations such as railroad, air, and bus and also related organizations as well as road traffic information. For the objective, we analyzed the current status of Korean and foreign country systems and reviewed operation technology and technical specifications of the integrated system according to 3 steps, i.e. infrastructure procurement, test bed and extended completion, stabilization and high valuable services completion. Throughout the result of this study, traffic information one stop service, convenient service, diverse related information provision service, real-time information provision, and efficient system are expected to be implemented in the traffic information call service.

• Proceedings of the IEEK Conference
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• 2001.06c
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• pp.225-228
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• 2001

There are two standards currently compete for the dominance of IP telephony architecture. Those are H.323 protocol suit by International Telecommunication Union Sector T(ITU-T) and Session Initiation Protocol/Session Description Protocol(SIP/SDP) by International Engineering Task Force(IETF). This paper has been studied a adaption VoIP in home networking, Especially SIP-based call screening service in home gateway. And then this paper has designed SIP-based call screening service in home gateway working protocol, verified them.

• YAKHAK HOEJI
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• v.44 no.1
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• pp.41-46
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• 2000

Phytochemical examination of the leaves of Alnus maximowiczii Call, one of the indigenous Alnus species grows in Korea, has led to the isolation of three flavonoids. Structure of these flavonoids were elucidated as quercetin-3-O-$\beta$-D-glucopyranoside (1) , quercetin-3-O-$\alpha$-L-rhamnopyranoside (2) and myricetin-3-O-$\alpha$-L-rhamnopyranoside (3) respectively by means of physico-chemical and spectral evidences.

• Proceedings of the IEEK Conference
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• 1998.10a
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• pp.265-268
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• 1998

This paper evaluates the VSN(Virtual switch Network) characteristics in the internal call processing of IMT-2000 switching system, which is composed of VSN instead of ATM switch network. In results, internal call establishment delay is increased approximately 5.4msec than the conventional ATM switching system. The evaluated condition is the load 0.8, and the 100km distance between VSNs. It is confirmed that the VSN has the potentiality in the practical implementation.

• Proceedings of the Korean Information Science Society Conference
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• 2002.04a
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• pp.526-528
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• 2002

SIP는 간단한 텍스트 기반의 응용계충 프로토콜로서, H.323을 대체할 수 있는 프로토콜이다. SIP는 인터넷 환경에 그대로 접목 할 수 있고, 새로운 기능 및 부가서비스의 제공이 용이하다는 장점을 가지고 있다. SIP 프로토콜은 요청메시지와 그에 대한 응답으로 구성되는 Request-Response방식이다. SIP의 장점은 유일한 개인 ID를 이용하여 장소와 단말기에 구애를 받지 알고 SIP서비스를 제공받을 수 있는 Personal Mobility Service에 있다. 본 논문에서는 User Agent 사이에 이루어지는 SIP 트랜잭션 (Transaction)을 기본적인 Call-Flow를 통해서 살펴보고자 한다.