• Journal of Service Research and Studies
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• v.10 no.1
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• pp.97-107
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• 2020

The purpose of this study is to demonstrate the effect of customer acceptance of servicescape on customer satisfaction focusing in theme park service. In particular, the degree of usefulness and ease of use perceived for servicescape will ultimately have the impact on customer satisfaction through the process of service co-creation and shared values creation. In order to demonstrate this structural influence relationship, a survey of 247 undergraduate and graduate students taking service management course was conducted. The customer's acceptance of the servicescape affects the co-creation activities of the service. It creates value and contributes to the improvement of satisfaction. Looking at the results of this study in detail, it is necessary to take into consideration the usefulness of the theme park employees' clothes and symbols, etc. in servicescape, and the convenience of the facility itself is important. This servicescape reveals that customers should be comfortable with the use of real-time information on the site and that customer satisfaction can be improved by creating new shared value. This study has been limited to the theme park service which has a large-scale service field and the distribution status of many customers in real time, so it is limited to apply to the other services with detail reinterpreting.

• Journal of Fashion Business
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• v.12 no.6
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• pp.11-22
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• 2008

The goal of this study is to provide beauticians with the fundamental material to use effectively heat permanent wave in beauty industry as well as their customer's satisfaction. It carried out an experiment with damaged hair of a woman in her late twenties to investigate the change of physical and morphological characteristics by its water content when performing heat permanent wave. After spreading 0g, 1g, 2g, 3g, and 4g of water on damaged hair respectively, heat permanent wave was treated and the change of hair was observed. The change of physical characteristic was compared through permanent wave form of hair, tensile strength and elongation. The change of morphological characteristic was observed through Scanning Electron Microscope(SEM) and Transmission Electron Microscope(TEM). The result of experiment on the physical specificity revealed that permanent wave form was the most ideal when the water content was 2g, also 3g. Though the materials with much moisture content formed the results were not satisfied. The material with 0g of water content didn't make the wave. In terms of tensile strength and elongation, tensile strength was generally reduced as per the damaged degree of hair. On the contrary, elongation was increased. It observed the changes of morphological characteristic that the damage on hair cuticle was deepen, as its moisture content was decreased, and cuticle's surface was worn away. The observation of fine structure on hair section by transmission electronic microscope also certainly showed the result that damaged hair having experience with chemical treatment had got much damaged to hair cuticle as well as hair cortex. Generally chemical treatment makes hair damaged. Under consideration of this aspect, the ultimate goal of this thesis is to minimize the damage of hair caused by chemical treatment and get the satisfaction on the hair style. According to the result of experiment, the damaged hair whose moisture content was 3g showed the best permanent wave form.

• The Korean Journal of Food And Nutrition
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• v.26 no.1
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• pp.51-59
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• 2013

This study aims to understand college students customer's preference and the difference of coffee grade by comparing the result of Q-grader, who was trained professionally and received certification for a sensory evaluation of coffee grade. The results of the chemical analysis of raw coffee and coffee berry show that those of specialty grade had slightly higher, but not significant, water content. Further, the pH of specialty grade coffee was high in coffee beans and after roasting, the commercial grade became high. There was no significant difference between the specialty degree and commercial degree in color before and after roasting. In this study, the panels for the sensory evaluation included 24 university students. The preference of evaluation items of sensory evaluation consist of aroma, acidity, bitterness, astringency, aftertaste, and overall satisfaction. Items for the strength evaluation consist of aroma, acidity and bitterness. The sensory evaluation was expressed by applying a 5 point Likert scale (1: extremely low~5: extremely high). In the sensory evaluation, it was evaluated that specialty grade coffee had strong acidity and commercial grade coffee was strongly bitter. The result of the sensory evaluation shows that female students are sensitive to coffee taste. In the analysis of frequent visit to coffee shop, the not-frequently-use-group rated that specialty grade coffee with higher overall satisfaction than commercial grade coffee in factors such as aroma and acidity. The group which did not prefer Americano coffee rated that specialty grade was higher than commercial grade in all factors except aroma, of which the result is similar to the cupping test.

• Health Policy and Management
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• v.16 no.4
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• pp.48-67
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• 2006

The aim of the study was to examine levels of satisfaction with health care in North Korea and to identify factors associated with it using a convenience sample of North Korean refugees in China. Data from the 2004 Survey of Health Seeking Behavior of North Korean Households conducted by the Center for Refugee and Disaster Response, Johns Hopkins Bloomberg School of Public Health were used. The study subjects were 273 North Korean refugees whose length of stay in China was less than 3 months. Factor analysis was used to extract factor dimensions from the 12 satisfaction items. Bivariate (t test and ANOVA) and multiple regression analyses were used in examining factors associated with satisfaction with health care use in North Korea Overall, satisfaction level was low ($2.36{\pm}0.36$, score range: 1-5). Of the three-factor dimensions, physician skills scored the highest $(2.93{\pm}0.36)$, followed by drug availability $(2.51{\pm}0.07)$ and general cleanliness $(1.66{\pm}0.55)$. In the multiple regression analysis, having a usual source of care was significantly associated with patient satisfaction. Respondents who identified primary care (section) doctors as their usual source of care tended to be less satisfied than those with the city or county hospital as their usual source of care. County residents tended to report a lower degree of satisfaction with general cleanliness than city residents. Among socioeconomic characteristics, the number of household assets positively predicted satisfaction with drug availability. North Korean residents appear to be dissatisfied with their medical care. It may reflect some inadequacies in the North's universal health care system to meet the healthcare needs of its people.

• Industry Promotion Research
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• v.6 no.4
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• pp.23-30
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• 2021

This study is a study on the satisfaction of the living conditions of the residents of Chungcheongnam-do, and the analysis data was based on the results of the Chungcheongnam-do social survey conducted in 2020 by Statistics Korea. The results of the analysis on the satisfaction of the living conditions of the residents of Chungnam Province are summarized as follows. The level of satisfaction with the quality of life of the living environment, which is a personal characteristic, was 5.92 out of 10 for the degree of satisfaction with one's life, and 6.28 out of 10 for the overall value of the work one is doing. The overall life satisfaction of the region (city and gun) was analyzed as 5.81 out of 10, indicating that the satisfaction of Chungnam residents was more than average. In addition, satisfaction with the residential housing environment was analyzed with the highest frequency and ratio of 43.5%, with 226 people being slightly satisfied. Satisfaction with facility use was also slightly higher in 231 people, showing 44.5% response rate, and slightly higher in women than in men. This study is meaningful in that it provides basic data such as policy implications for improving the quality of life by grasping the social interests related to the quality of life and the subjective consciousness of the people of Chungnam.

• Journal of the Korean Institute of Educational Facilities
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• v.11 no.4
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• pp.15-24
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• 2004

The purpose of this study is to suggest some alternative on site planning of elementary school through investigating the effects of geographical and urban environment on the site. For this, we selected and surveyed 35 schools in Gwangju. The results of this study are as follows. 1) We cannot find out the differences from the use of elementary schools sites on slopes of sites. However, the sunken space between H type buildings in the site slopes facing east or west and the placing the playground on the north side of the site slopes facing north have some problems 2) The number of adjacent road and surrounding environment didn't show any effect. To separate between cars and pedestrians, we need some plans to block cars on the pedestrian gateway and it is much better to intensify the parking area near the school gate that cars come in and out. 3) The degree of satisfaction on the outdoor facilities of these cases shows low level. Therefore, to use the site of schools efficiently, we should secure the spacious playground and make plans to provide some spaces around school building for the static activities of students and teachers. 4) Most of all, the site which is suitable for educational environment should be selected. and also Special Code on the urban plan should be established to develop this one.

• Journal of Technologic Dentistry
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• v.42 no.3
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• pp.281-289
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• 2020

Purpose: This study analyzes the self-efficacy and CAD/CAM practice of dental technology students with the aim of providing data that will be useful for improving CAD/CAM education. Methods: A questionnaire survey on self-efficacy and CAD/CAM practice was given to students who participated in face-to-face classes in the Department of Dental Technology at a college in Daegu and Gyeongsangnam-do. The survey period was two weeks long (June 15, 2020 to July 2, 2020), and 84 students completed the questionnaire. Results: The higher the self-efficacy, the fewer difficulties or mistakes students made in CAD/CAM practice. The most difficult parts of the scanning process were the top and bottom arc operation and the bite match arc insertion. The most difficult part of the design work was the use of (multiple) tools. The difference between the degree of difficulty and the degree of mistakes during the practical course was shown as the margin line setting in the design work. Setting the margin line was not difficult, but the degree of mistakes was nonetheless high. In the CAM process, height control was the most difficult part, but the degree of mistakes did not differ according to students' self-efficacy. Conclusion: Given that higher self-efficacy correlated with fewer difficulties or mistakes in CAD/CAM practice, students should be encouraged to enhance their self-efficacy. This may be done by improving their satisfaction with their major course of study, forming friendly relations with their colleagues, and increasing the ratio of performance rather than observation in CAD/CAM practice.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.45 no.4
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• pp.79-85
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• 2022

Various non-face-to-face services are being activated due to the influence of the Corona 19 virus around the world. However, unlike the rapid development of delivery services, social awareness of delivery services is causing many problems. Therefore, in this study, we analyze the quality attributes of delivery services from the consumer's point of view, and based on the results, we try to derive a direction for service improvement. In this study, quality factors were established through interviews and surveys with actual consumers, and quality attributes were classified through the Kano model and Timko's customer satisfaction coefficient. "Attractive" is ('Ease of ordering, Accurate delivery to the designated place'), "One Dimensional" is ('Variety of payment methods, Accurate delivery on time, Accurate delivery of ordered food, Degree of non-deformation of packaging conditions, etc., Convenience of use time'), "Must be" is ('Kindness of the delivery person'), "Reverse" is ('provision of services, service response to order discrepancies'). This study has academic significance in that it compensated for the disadvantage of not being able to interpret the mathematical meaning of the Kano model with Teamco's customer satisfaction coefficient. It also has practical implications in that it provides an indirect clue to future improvement directions.

• Journal of the Korean housing association
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• v.17 no.6
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• pp.159-168
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• 2006

The purpose of this study was to analyze the preference and needs of leisure facilities of residents living in apartment complexes. The questionnaire survey was conducted in the selected apartment complexes, and 676 responses were used for data analysis. The statistical techniques used for data analysis included frequencies, percentage, mean, $X^2$-test, and multiple regression. The major findings were as follows: 1) Subjects needed the diverse leisure facilities such as sports center and resident's self government facilities. And they needed diverse facilities for sports. 2) In terms of location, they needed leisure facilities which was closer to their house. 3) The degree of satisfaction of leisure facilities was lower than neutral. The satisfaction of leisure facilities related with diversity of leisure facilities and program, and poor environment. 4) It was found that the respondents preferred safe and various leisure facilities, and the leisure facilities were exclusively used for the residents only, and the use by non-residents should be charged at the expense. Also, respondents were willing to pay additional fee for the better quality of leisure facilities, and sports leisure facilities congregated in one building were highly desirable.

• Journal of Environmental Science International
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• v.16 no.1
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• pp.95-102
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• 2007

The paper aims to highlight residents' preference of park close to industrial area in Seo-gu, Daegu City. Questionnaire survey was the main research method for the study from June to August last year. There were 2 survey questionnaires, one is for satisfaction degree regarding residents' general park use and the other is especially for vest-pocket use. For the research, 150 questionnaires were surveyed for each park users(total 300 questionnaires) and 270 questionnaires are used for the statistical analysis. The analysis showed that small vest pocket sized park was the proper model for close to industrial area. The majority residents preferred small park close to a residential area, also 77% of residents who use vest-pocket park replied that they live within 10 minute walking distance from there. In the case of Seo-gu, there were several small vest pocket sized parks which can satisfy the residents' preference. Therefore the plan which utilize them positively is necessary.