• Journal of Digital Contents Society
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• v.15 no.2
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• pp.309-317
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• 2014

This study developed contents quality grading measurement for helping contents developers, sales persons, consumers. After survey of 28 professionals and 89 contents related employees, this quality grading measurement was established. Also this quality grading measurement contains requirement of contents developers, sales persons, consumers by supporting detailed techical, contents, qualitative metadata.

• The Journal of the Korea Contents Association
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• v.17 no.7
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• pp.455-477
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• 2017

The purpose of this study is to develop the service scales of festival quality. We derived five constituent factors, service quality measures of local festivals through the extensive literature review in Previous studies. We named these qualities "COKITQUAL" that is consist of Convenience, Information, Kindness, Operation, Corporeity. We conducted the empirical analysis for the participants in "Hwacheon Sancheoneo Festival" to verify the "COKITQUAL". As the result, Information, Kindness, Operation affected positively on Festival Satisfaction among all SERVQUALs. However, Convenience and Corporeity did not positively affected on the dependent variable. And then, Festival Satisfaction positively affected on on Behavior Intention. This study developed the Service quality concerned with local festivals which is crucial fundamentals to quantify Festival SERVQUAL through empirical study. The proper applications and usage of these newly introduced local festival qualities enable to acquire the sustainable competitive advantage in local festival.

• Culinary science and hospitality research
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• v.15 no.4
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• pp.227-244
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• 2009

This study was conducted to develop a multiple-item scale for measuring the food service quality in the restaurant industry. For developing the scale, Kelly Repertory Grid Methods were conducted. Collected data of food service quality were analyzed with the reliability analysis and the factor analysis of SPSS 12.0 and the 3rd-order confirmatory factor analysis of LISREL 8.70. The food service quality model of this study is conceptually based on the Brady and Cronin(2001)'s hierarchical approach to the service quality model. The hierarchical model of the food service quality which comprises three constructs of the physical environment quality, the interaction quality and the food quality as a primary dimension. The hierarchical approaches to the food service quality help overcome the limitations of the SERVQUAL model for which some arguments have been made that it lacks a clear division between the dimensions and its subsequent overlapping between them.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.04a
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• pp.1405-1408
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• 2011

소프트웨어 품질 측정은 소프트웨어 공학의 필수적인 요소이다. 소프트웨어 품질 척도 중 하나인 결합도는 모듈간의 얼마나 강하게 연결되어있는지를 나타낸다. 결합도는 소프트웨어의 결함-경향성, 모듈화, 재사용성, 변경-경향성 등 다양한 목적으로 사용된다. 기존의 결합도 척도들은 메소드호출 횟수에 의해서 결정되는데, 이는 메소드의 가중치를 고려하지 않기 때문에 결합도를 정확히 측정 하지 못한다. 본 논문은 페이지랭크 알고리즘을 이용하여 메소드의 가중치를 측정하고, 이를 이용한 결합도 척도 개선 방법에 대해 제안한다. 본 논문의 유효성을 검증하기 위하여, 4 개의 오픈 소스 프로젝트를 대상으로 기존의 방법과 개선된 방법으로 결합도 척도 3 개를 측정하였다. 개선된 결합도 3 개는 유지보수의 척도로 사용되는 변경-경향성(Change-Proneness)과의 상관계수가 기존의 결합도 척도에 비하여 눈의 띄게 향상되었다. 따라서 개선된 결합도 척도는 소프트웨어 품질을 더 정확하게 측정할 수 있다.

• The Journal of the Korea Contents Association
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• v.6 no.9
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• pp.174-184
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• 2006

This study purposed to contribute to systematic management of service quality of festival by developing scale of service quality. According to the result of this study, scale of service quality in festival was developed, which are composed of 26 measuring items in 8 factors. this study suggests major factors(program quality, experience, interaction as well as tangibles, agreeability, responsiveness, access, reliability related to SERVQUAL). This study has an academic meaning in that it developed a scale of service quality suitable to festival and a practical meaning that it provided foundation of customer satisfaction management.

• The Journal of the Korea Contents Association
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• v.13 no.2
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• pp.108-126
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• 2013

The purpose of this study is to develop the basic scales of festival quality. We conducted a content analysis in the discourse of KINDS(Korea Integrated News Database System) and derived five constituent factors, basic quality measures of local festivals through the extensive literature review. We named these qualities "Festival BASICQUAL" that is consist of Infrastructure, Connectedness, Passion, Theme, Culture. We conducted the empirical analysis for the participants in "Geumsan Insam Festival" to verify the "Festival BASICQUAL" As the result, Infrastructure, Connectedness, Culture affected positively on Festival Attachment among all BASICQUALs. However, Passion and Theme did not positively affected on the dependent variable. And then, Festival Attachment positively affected on Festival Satisfaction, while Festival Satisfaction also affected positively on Behavior Intention. This study developed the basic quality concerned with local festivals which is crucial fundamentals to quantify Festival BASICQUAL through empirical study. The proper applications and usage of these newly introduced local festival qualities enable to acquire the sustainable competitive advantage in local festival.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.1
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• pp.59-78
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• 2012

This study confirmed the structural concept and preliminary statements based on concept definition of archival service quality, conducted statistical analysis, and developed the service quality scale equipped with validity and reliability. Developing the scale is unique for pubic institutions and expected to play a practical role in presenting for each archive more effective operation method to enhance service quality by diagnosing its status and identifying the differences from other archives.

• The Journal of the Korea Contents Association
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• v.10 no.1
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• pp.426-435
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• 2010

The object of this study was to develop an index of service quality of waterparks and verify the validity and reliability of the index. This study represents the waterparks user population in 2009, and 250 people were extracted by using the purposive sampling method. In other words, five locations have major waterparks were chosen and 50 people per each location were collected. Conference, panel survey, exploratory factor analysis and confirmatory factor analysis were performed to verify the validity of the questionnaire while item analysis, interrater reliability and internal consistency reliability were conducted to probate the reliability. Through these methods and procedures, the results of this study like these; (i) Validity of this index was significantly high and the index include amenity/cleanness, safety, price, programs, facilities, accessibility and promotion. Among them, amenity/cleanness was the major factor for the validity value; (ii) Reliability of this index was also high. There are high correlations between questions and fields and questions and total score. And the Cronbach's $\alpha$ values of the internal consistency reliability was over 0.603 except in the case of promotion which was below 0.6. After all the analysis, the index of service quality proved to be very proper and reliable index. Therefore, the major factors of service quality have to be figured out and reflected to the management innovation to improve service quality of waterparks.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2001.05a
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• pp.207-210
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• 2001

고수준의 정보 서비스를 제공하기 위해서는 소프트웨어의 고품질화를 추구하여야 한다. 기존에 개발된 품질측정방법들은 모듈 내에 포함되어 있는 요인항목들을 서로 다른 관점에서 개별적으로 측정하고 있어 통합적인 평가방법이 필요하다. 따라서 본 논문에서는 다수의 측정 방법들을 모두 수용할 수 있는 모델을 제안한다. 제안된 모델은 비율척도들을 선택하고, 러프논리를 이용하여 그들의 중요도를 산출한다. 다음으로 모듈의 품질도를 측정하기 위해서 퍼지적분을 이용하여 척도들의 중요도와 측정값을 종합한다.

• Journal of KIISE:Software and Applications
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• v.27 no.12
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• pp.1155-1162
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• 2000

ISO/IEC 14598-4(소프트웨어 제품의 구매자 평가 지침)는 소프트웨어 평가에서 무결성 수준의 중요성을 전제로 품질특성의 우선순위를 제시하고 있다. 그러나 이러한 제시는 현실에 적용한 것이 없는 이론적인 것이다. 본 연구에서는 ISO/IEC 14598-4에서 제시한 무결성 수준에 따른 품질특성의 중요도가 타당성이 있는지를 실증하였다. 중요도 산출을 위해 15명을 면담 조사하였으며, 이는 중요도 계산을 위한 AHP를 활용하기에 충분한 표본의 개수이다. 본 연구결과와 ISO/IEC 14598-4에서 제시한 품질특성의 중요도 순위는 일부가 상이하게 나타났다. 또한 척도를 이용한 소프트웨어 품질경영을 시작할 때 통상적으로 권고되는 척도의 수 범위(최소 4개~최대 8개) 내에서 무결성 수준에 관계없이 동일한 척도가 선정되었다.