• The Journal of the Korea Contents Association
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• v.12 no.11
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• pp.174-182
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• 2012

The purpose of the study is to establish a successful the national tax service electronic document system and suggest an application method by investigating relationships among perceived availability, perceived usefulness and system acceptance suggested by Technology Acceptance Model(TAM). As a result, perceived availability and perceived usefulness were playing roles as mediums on the process of accepting an tax electronic document system, and information quality of the electronic document system turned out to influence on perceived availability and perceived usefulness. And perceived availability turned out to influence on perceived usefulness. This suggests that the more tax officials feel comfortable in using an tax electronic document system, the more useful they perceive it is.

• KIPS Transactions on Computer and Communication Systems
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• v.8 no.8
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• pp.181-190
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• 2019

The purpose of this study is to verify the effects of information system quality on business performance (net benefit) in the Korean public informatization business and to verify whether the user has mediating role in the relationship between information system quality and net benefit. In order to prepare empirical tests, factor analyses was conducted and the validity and reliability of the variables were confirmed to be acceptable. The research hypotheses were tested by regression analyses. The mediating effects as well as the main effects were analyzed by SPSS statistical program. The results show that the higher the quality of the information system becomes, the higher the usability by the users of the system increases. Also, it was found that the users had more positive effect on the net benefit of the public informatization project. In addition, it was confirmed that there was a partial mediating effect by the users on the relationship between information system quality and the benefits. The results of the research suggests that we establish a management system to improve the business performance efficiently according to the priorities of detailed success factors from the viewpoint of the public information business, and the users who use the information system quality and system.

• International Commerce and Information Review
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• v.18 no.1
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• pp.209-233
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• 2016

Today's mobile devices including smartphones are gradually taking a prominent position in many areas as portable multimedia computers and establishing a new computing paradigm. Nevertheless, it would not be easy for smartphone applications to provide users with a high level of usability under the current environment due to the physical hardware characteristics of each smartphone, which are expected to have a negative impact on the qualities of system, information, and service that smartphone applications provide. Thus, this study examined: 1) the effects of the perceived qualities of system, information, and service of smartphone applications on the perceived usability of the applications, and 2) the effect of the usability on users' individual performance with the given application. A survey was conducted and structural equation modeling (SEM) was used to analyze the data. This study found that there are significant effects of the perceived qualities of system, information, and service of smartphone applications on the perceived usability of the applications. In addition, this study also found a significant effect of the usability of samrtphone applications on the individual performance with the application.

• The Korean Journal of Franchise Management
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• v.2 no.1
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• pp.152-172
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• 2011

This study aims to analyze the effect of franchisor's pre-open support services on franchisee's relationship quality and performance in foodservice franchise system. The analysis data was collected from 500 franchisees located in Seoul and Gyeonggi-do of Republic of Korea. The finding are as followings: firstly, the factors of information providing, market researching, interior and equipment supporting, education and training supporting, sale and promotion supporting, and legal supporting influence positively franchisee's satisfaction. Second, regarding relationship among relationship quality, satisfaction positively influences trust and commitment, and trust positively influence commitment. Third, relationship quality influences positively both financial and non-financial performance.

• International Commerce and Information Review
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• v.16 no.1
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• pp.145-161
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• 2014

The study has try to find out the relationship between airfreight service quality and satisfaction in international forwarding practice which has focused to figure out the mediating role of performance that measured as subjective evaluation on profit. For the purpose of this paper, questionnaire survey has been performed on the relationship among the procedure of the air freight service quality was found to have not only direct influence but also indirect impact through performance on satisfaction. This research made some contribution both academicals and logistic practices. Academically, it is the first research to address the relationship between air freight service quality and profit performance in Korean academic field. Practically, this study provides justification for the investment to improve forwarding service quality. The results of this study bear some implications on international shipping and practice. The quality of the air cargo transportation management system for customer satisfaction and its impact on business performance in the process to make an empirical identifies. The role and influence of the working-level analysis to derive the performance as transportation management, as well as the effectiveness of customer satisfaction for quality and promote a point. Arrange this point take advantage of air cargo companies are composed of service quality management system for the dimension of course aims to foster a competitive advantage in terms of performance. This paper suggest that real-time movement of the consignment route provides information such as verification and business cooperation for the purpose of proper features a reflecting on the stability of cargo air freight management system, that improve the quality of services on this performance to increase the customer satisfaction strategy in connected getting and so on, is in the process of the formation of customer satisfaction.

• Korean journal of food and cookery science
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• v.21 no.6 s.90
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• pp.829-837
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• 2005

본 연구는 중학교 급식의 품질 개선을 위한 기초 자료를 제공하고자 학교급식을 시행하고 있는 부산지역 중학교 중에서 8개 학교를 대상으로 학교급식 서비스 품질의 급식 성과와 잔식에 대해 조사하였으며 이에 대한 결과는 다음과 같다. 1. 중학교 급식서비스의 품질 특성의 급식성과에 대한 결과, 전체 평균은 2.93점이고 공지된 식단의 정확한 배식>음식의 영양>음식의 맛>식단의 다양한 순으로 급식성과가 높은 것으로 나타났으나, 건의사항의 반영, 불만처리의 신속함, 반납장소의 청결 항목은 급식성과가 2.50점 이하로 전체 평균에 훨씬 못 미치는 것으로 나타났다. 여학생들이 남학생들에 비해, 급식경험 기간이 낮은 학생들이 급식경험 기간이 높은 학생들에 비해 급식서비스 품질특성 다섯 영역 모두에서 유의적으로(< 0.01) 높은 점수를 나타냈다. 그리고 매일 아침식사를 하는 학생들이 결식을 하는 학생들에 비해 식단의 다양함, 배식시간의 정확성, 공지된 식단의 정확한 배식에서 유의적(p <0.01)으로 높은 점수가 나타났다. 2. 학생들의 급식되는 음식에 대한 섭취정도에 대한결과에서, 여학생들이 남학생들에 비해 김치(>0.01)와 국 및 찌개(<0.05)에서 유의적으로 낮은 섭취율을 보였다. 또한 매일 아침식사를 하는 학생들이 아침식사횟수가 적은 학생들 보다 모든 식단에서 유의적으로 섭취율이 높게 나타났다. 3. 급식된 음식을 남기는 이유에 대한 결과에서, 밥의 경우에는 양이 너무 많아서, 국 및 찌개와 반찬의 경우에는 음식 맛이 없어서, 김치의 경우에는 자주 배식되어서가 주된 이유로 나타났다. 4. 학생들이 개선되기를 바라는 항목은 위생적인 음식> 식기류의 청결> 반찬 맛 순으로 높은 개선 요구도를 나타내었다 아침식사 횟수가 주 2회 이하인 학생들이 다른 학생들에 비해 #반찬수의 증가(<0.01)#,#음식양의 증가(<0.05)#,#급식종사자의 친절함(<0.05)#과 #공지된 식단의 정확한 배식(<0.05)#에 대해 유의적으로 높은 급식개선 요구도를 나타냈다. 5. 급식경험 기간과 급식성과 점수간의 상관관계에서, 급식성과는 급식경험 기간과 음(-)의 상관관계를, 아침식사횟수와는 양(+)의 상관관계를 보였으며, 서비스 품질의 특성 영역은 각 영역들에 대한 급식성과 점수가 높을수록 다른 영역의 급식성과 점수가 높은 유의적인(p <0.01) 양(+)의 상관관계를 보였다. 이상의 결과를 살펴볼 때, 균형된 영양공급이 다른 어느 시기보다 더 중요한 우리의 청소년들의 학교급식에 대한 만족도를 높이기 위해서 다음과 같은 제언을 하고자 한다. 먼저, 학교급식에 대한 식단 작성 시 학생들이 학교에서 제공되기 원하는 식단에 대한 의견을 받고 그 의견에 대한 결과를 게시하여 학생들이 제공되기 원하는 식단을 급식 시 제공하여 학생들이 식단선택에 동참할 수 있는 기회를 주는 것이 바람직하겠다. 또한 영양사는 학급의 반대표와의 정기적인 모임을 가짐으로서 학생들의 불만사항 및 개선 요구사항에대해 서로 의견을 교환하여 설문지조사가 아닌 직접적인 대화를 하여 문제점을 파악하고자 하는 적극적인 자세가 필요하겠다. 특히 아침식사의 결식 빈도가 높았고 이는 급식성과에 부정적인 영향을 줄 뿐 아니라 학교에서 제공하는 음식의 섭취정도에도 영향을 주고 있으므로 학생들에게 학부모와 전담교사 및 학교영양사는 학생들에게 이상적인 아침식사에 대한 교육은 물론이고 아침식사를 실천할 수 있도록 다양한 방안에 대해 함께 연구해야 하겠다. 정부차원에서 학교급식에 아침식사 프로그램을 도입할 수 있는 방안을 연구하고, 아침을 결식하는 학생이 학교에서 수업시작 하기 전에 간단한 식사를 할 수 있는 정책 도입이 필요하다

• Proceedings of the Korean Society of Computer Information Conference
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• 2010.07a
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• pp.301-306
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• 2010

본 연구는 창업분야의 공공부문 정보시스템인 BI-Net의 활용성을 제고하기 위한 요인들을 살펴보고자 한다. 이를 위하여 정보시스템의 성과를 측정하기 위한 정보시스템 성공모델과 기술수용과 사용에 관한 통합이론을 기반으로 BI-Net의 사용의도에 영향을 주는 요인들과의 관계를 실증분석을 통하여 파악하였다. 실증분석 결과 정보품질 및 시스템품질과 성과기대가 사용자 만족도에 영향을 주는 것으로 나타났으며, 정보품질 및 시스템품질과 성과기대 및 노력기대가 BI-Net의 사용의도에 영향을 주는 요인인 것으로 나타났다. 또한 운영평가수준과 사용자 성별이 사용의도와 영향요인과의 관계에서 조절효과가 있는 것으로 나타났다. 이러한 결과를 바탕으로 사용자 만족을 위해서 BI-Net의 품질수준을 높이는 것이 중요하며, BI-Net의 사용의도를 높이기 위해서는 사용자 만족과 함께 시스템에 대한 기대수준을 높여야 함을 제시하였다. 또한 창업보육센터의 상황과 사용자에 적합하게 시스템을 설계하는 것도 BI-Net의 사용의도를 높이는 방법임을 제시하였다.

• The Journal of the Korea Contents Association
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• v.14 no.6
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• pp.477-490
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• 2014

The purpose of this study is to investigate factors influencing continuous usage intention of mobile learning and suggest practical strategies to enhance learners' continuous usage intention of mobile learning. In this study, we hypothesized that system quality, information quality, service quality and personal innovativeness have a positive effect on effort expectancy and performance expectancy, which ultimately have a positive effect on continuous usage intention. In order to examine structural relationship among variables, we surveyed 279 students who took courses at W Cyber University in 2013 fall semester. After collecting data, we examined causal relationship among variables using Structural Equation Modeling. The results of this study are as follows: First, system quality and personal innovativeness significantly affect effort expectancy. Second, information quality, service quality and personal innovativeness significantly affect performance expectancy. Last of all, effort expectancy and performance expectancy significantly affect continuous usage intention of mobile learning.

• Journal of the Korea Society of Computer and Information
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• v.13 no.6
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• pp.301-314
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• 2008

The purpose of this study is to examine the effect of information service quality on user satisfaction and individual performance in Outbound Callcenter. A survey was conducted and data were collected from 330 respondents of 1 company which adopted CMS. Validity and reliability of the research instrument were tested and research hypotheses were examined using PLS Graph 3.0. As a result of data analysis, 6 out of 8 hypotheses were supported. User satisfaction is significantly influenced by information quality factors such as accuracy, currency, and relevancy. 2) Also, User satisfaction is significantly affected by internal service quality factors such as training support and reward system. 3) Individual performance is significantly influenced by user satisfaction. Implications of these findings are discussed for researchers and practitioners.

• Journal of Digital Convergence
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• v.18 no.4
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• pp.45-53
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• 2020

With the advent of the Fourth Industrial Revolution, the central axis of the industry is shifting to SMEs, and online is becoming the center of marketing. In this regard, this study is aimed at the service quality and the characteristics of companies as the factors for the activation of SMEs' online export support projects and their performance creation. The study conducted a survey of companies applied for the government's online export support project. As a result, it was found that the reliability of the service quality and the characteristics of the company (CEO's will, Trade Expert), except for convenience, have a significant effect on the service utilization and performance. Accordingly, in order to revitalize the online export support business of SMEs, it is necessary to improve the human competence of enterprises and the reliability of service quality of supporting institutions. This study is meaningful in that it confirms the importance of the credibility required by the support organization as well as the characteristics for strengthening the capability of the company. However, there are limitations in not reflecting various factors of service quality and company characteristics.