• Journal of the Korea Society of Computer and Information
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• v.25 no.10
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• pp.241-248
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• 2020

In this study, to investigate the relationship between early morning delivery's logistics service quality (order quality, delivery quality, and after service quality) and customer satisfaction, and the moderating effect of eco-friendly attitude, the constructs were made up based on previous studies. A survey was conducted on early morning delivery users, and 210 questionnaires were used for empirical analysis. The collected data was analyzed by SPSS 25.0 and AMOS 21.0. The results are as follows: first, it was found that the logistics service quality has a positive effect on customer satisfaction. Second, it was found that the delivery quality has the greatest effect on customer satisfaction. Third, as a result of testing the moderating effect of eco friendly attitudes in the relationship between the logistics service quality and customer satisfaction, in the case of the order quality among the logistics service quality, the differences between the groups were identified according to eco-friendly attitudes. In conclusion, the implications and limitations of this study are presented.

• Journal of the Korea Society of Computer and Information
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• v.13 no.2
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• pp.251-258
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• 2008

The purpose of this study is to examine the structural relationship among logistics service quality, relationship-orientation for on-line shopping malls, customer satisfaction and repurchase intention in on-line shopping malls. Based on extensive review of relevant literature, nine components of logistics service quality and six components of relationship orientation are introduced in this study. And a conceptual model is developed and four research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality is positively and significantly associated with customer satisfaction, and relationship- orientation is the antecedent variable of repurchase intention in the on-line shopping mall. In conclusion, it is revealed that logistics service quality and relationship-orientation play a major role in the success of on-line shopping mall.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.151-154
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• 2006

본 연구는 공급사슬관리하에서 부품 및 원재료 공급기업에서 고객기업인 제조기업의 주문 사항과 공급기업내 생산관련 제약사항을 동시에 고려하여 최적의 생산 체제를 구축할 수 있는 방법론을 제시한다. 본 연구에서는 수주 및 비용 데이터베이스로부터 주문 및 생산관련 데이터를 SOM 신경망분석을 통해 그룹핑하고 고객기업군별로 특성분석을 통해 이에 맞는 생산체제를 구축할 것을 제안하였다. 공급사슬관리 환경하에서 원재료/부품 공급기업이 고객기업의 주문 요구와 내부 생산상의 제약을 동시에 고려함으로써 SCM 적용 성과를 극대화할 수 있다는 점에서 본 연구는 의미가 있다.

• The Journal of the Korea Contents Association
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• v.21 no.11
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• pp.350-360
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• 2021

Due to COVID-19 and minimum wage raise, rate of adoption of zero contact payment methods, such as kiosk, had increased rapidly in 2018. Although there exist users who have trouble utilizing it, kiosk is growing consistently, especially in food service industry. Main goal of this research is to verify antecedent of satisfaction level which affects continuance intention of kiosk in terms of quality and execute through examination of kiosk users on fast-food industry, which employs kiosk most predominantly. The result of this research showed that information accessibility (environment quality), convenience of order process (process quality), and addition of beneficial supplementary service (process quality) of kiosk had influence on customer satisfaction level which in turn, also affected continuance intention, but order payment readiness, which is consequence quality, had no effect on satisfaction level. With pervasion and indispensable increase in zero contact payment market, this research expanded our knowledge on kiosk user and established kiosk quality figure that can improve user satisfaction level and continuance intention, ultimately proposing selection guide of kiosk and securing competitiveness for stores.

• Journal of Korean Society for Quality Management
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• v.4 no.1
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• pp.10-12
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• 1976

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.262-265
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• 2003

We can agree that Quality Control in manufacturing industry have been improved successfully, but in construction industry, for example Sungsoo-Bridge broken out, Sampung Department store collapse, subway construction site explosion. and etc, it is difficult to be done. Because in manufacturing industry, they complete each other. If quality is not good. products aren't sold out. to sell more products they have to improve their products quality by themselves. However in construction industry they don't effort to improve quality if they get an order. Because if they get an order only completing their product is their job. There are engineering side, culturing side, and educational side to improve product quality. In this thesis I investigated evaluation system in construction industry. I am going to propose evaluation system by which they have effort to improve the quality even in construction industry.

• The Journal of the Korea Contents Association
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• v.14 no.8
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• pp.406-415
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• 2014

In this study, the fast-growing market in the Food Service Industry Study of the delivery service. The first objective of this study is to classify consumers food-related lifestyle and the second is the dimension of the delivery service quality will derive. According to the consumer's food-related life style, make about the consumer's delivery service quality perception and satisfaction to evaluate the differences. Food-related lifestyle 'health seeking type', 'fashion pursuit type', 'type taste pursue', 'seek safety-type', 'seek convenience-type' was separated, cluster analysis 'taste pursuit group', 'high-interest in foods group', 'seek convenience-group' were classified. Delivery service quality 'food quality', 'economic', 'ease of ordering', 'employee quality', 'sanitation', 'order quality' and were classified into six. That of 'food quality' and 'economic' factor were significantly different from the consumer group, but also the 'order quality', 'food quality', 'sanitation' and the order of the large degree of influence on satisfaction, respectively.

• Knowledge Management Research
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• v.22 no.3
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• pp.253-271
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• 2021

Due to the spread of COVID-19, the use of O2O order·delivery applications are becoming very common. Unlike the past, where customers could choose the desired transaction method and channel, these days, where customers' choices are very limited, it is urgent to consider the concept of shadow labor which has been hindered by the convenience and the benefits of order·delivery app. To this end, in this study, the service quality factors perceived by users of O2O order·delivery app and their shadow work attributes were identified, and priorities according to their relative importance and satisfaction level were suggested. In order to fulfill research objectives, first, after collecting user reviews for an O2O order·delivery app, the subject words were derived using topic modeling. Research variables were selected by linking 11 keywords with the concepts of previous studies on service quality of mobile apps and those about shadow labor. Eight variables of usefulness, ease of use, stability, design quality, personalization, responsiveness, update, and presence were selected. Based on 32 measurement items from the variables, a revised IPA was conducted, and finally, 'keep', 'concentrate', 'low priority', or 'overkill' service quality factors are revealed.

• Journal of Korean Ophthalmic Optics Society
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• v.14 no.1
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• pp.17-21
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• 2009

Purpose: To evaluate and analyze the quality of Korean prescription lenses according to international standards. Methods: We measured the refractive power, the thickness at optical center and the transmittance, and then made a comparative analysis them with foreign brand products according to international standards. Results: Most of Korean products had good qualities on the refractive power and transmittance, even if there was out of tolerance in a case of korean products. Conclusions: To ensure a higher preference of Korean products in the home and abroad marketplace, a high-powered quality control and marketing strategy are necessary to domestic lens manufacturers.

• Journal of KIISE:Information Networking
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• v.36 no.4
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• pp.351-359
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• 2009

A wireless MAC scheduler for CDMA2000 IxEV-DO that provides a high level of quality-of-service(QoS) for video-on-demand(VOD) applications while achieving a reasonable level of system throughput is proposed, The proposed scheduler that exists in the MAC layer utilizes the video data information that resides in the application layer such that it improves the QoS for VOD applications. We show by simulations that our approach is better than the previous scheduler which is also based on video traces for VBR videos that have high variability between video frames.