• 프린팅코리아
• /
• s.16
• /
• pp.146-151
• /
• 2003

디지털경제는 고객의 시대라 말할 수 있으며 그 사업방식은 기업에서 고객 중심으로 이동하고 있다. 원가와 규모의 경제, 원자재 확보가 주요 중심사였던 대량생산 시대를 넘어 규격과 신뢰성, 내구성, 사후서비스를 강조하며 ISO14000, TQM, QS9000, ISO9000 등의 국제 인증이 강조되던 품질시대도 뒤로하고 글로벌시대를 맞아 차별화 된 제품, 빠른 회전과 신속배달, 개인화 서비스, 편리성, 사용의 용이성을 내용으로 하는 가상고객시대로 치닫는 것이다.

• The Journal of the Korea Contents Association
• /
• v.21 no.2
• /
• pp.572-586
• /
• 2021

With the advent of the 4th Industrial Revolution, the modern economy is transforming into a service-oriented economic society, and there is a growing need for companies to reorganize organizational culture, values, and human resources to suit the changing environment. Especially, even when times change, human capital is the most important factor in maintaining sustainable development and Corporate value, since all work is done by people. Therefore, in this study, in order to recognize the importance of human resources and verify the appropriate human resources for the changing service economy era, we reviewed the literature and that drew the human resources suitable for the recent service economy era Based on this, an empirical study was conducted on whether the suggested human resources factors were useful. To this end, a feasibility analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and reference validity were conducted by dividing into a preliminary survey and a main survey. As a result, it was finally drawn with 30 items, 7 factors. The results of this study are expected to be used as basic data in various fields of research on human resources in the service economy era, and in-depth empirical studies are needed in the future.

• Journal of Service Research and Studies
• /
• v.11 no.3
• /
• pp.98-116
• /
• 2021

With the advent of the era of the 4th industrial revolution, various factors such as economy, management, and culture are changing in modern society, unlike in the past. Among them, the main characteristic of management is the change from intangible goods to tangible goods, and companies are trying to pursue innovation such as introducing a new management method, converting from manufacturing to service, and expanding technology. However, with regard to human resources, which is becoming the most important for sustainable value creation in a changing era, efforts to enable practical innovation are lacking as they are still in a simple transition. Therefore, in this study, after recognizing the importance of human resources, we verified the relationship between the elements of the human resource in the service economy era according to organizational culture and organizational structure. The relationship between organizational culture and organizational structure by type was verified using the items of human resources, we verified the relationship between the elements of the human resource in the service economy era that were derived and verified in recent research. As a result, there were some significant differences in the image of human resources, we verified the relationship between the elements of the human resource by organizational culture and type of organization, but when the two factors were combined and interpreted, it was found that all of the human resources, we verified the relationship between the elements of the human resource in the service economy era were necessary. However, in order to overcome the limitation that the indicators of this study were limited, it is necessary to continue research through samples that consider various factors in the future and systematic classification by type of organization and industry by industry.

• Electronics and Telecommunications Trends
• /
• v.10 no.1 s.35
• /
• pp.91-100
• /
• 1995

본 고는 디지털 이동통신 기술 개발 이후, 기술개발의 성공을 경제적 성공을 이끌기 위한 논의의 시도로서 검토되었다. 1996년 디지털 이동통신 서비스 제공으로 국내 이동통신 서비스 분야는 본격적인 경쟁시대를 맞이하게 되며, 이와 같은 상황의 변화는 이동통신 서비스에 참여하고 있는 각 참여자의 경제적 위치에 영향을 주게 된다. 본 고에서는 디지털 이동통신 서비스 참여자를 서비스 제공자, 기기제조업자, 서비스 이용자로 구분하고 디지털 이동통신 서비스 제공이 각 참여자에게 미치는 영향을 경제적인 관점에서 이익발생적 측면과 비용발생적 측면으로 분석을 시도하였다. 또한 이러한 경제적 고려사항을 토대로 디지털 이동통신 서비스 제공시 해당 서비스의 보급을 활성화하기 위한 기본 방향을 검토하였다.

• Journal of Service Research and Studies
• /
• v.7 no.3
• /
• pp.105-118
• /
• 2017

The current research investigates the basic philosophy that would serve as a foundation for the development of the service economy. In particular, the current work suggests that the Korean traditional philosophy fits the philosophy of the service economy because of the relational nature of the Eastern culture (vs. Western culture). Therefore, it is suggested that trough manifestation of the Korean traditional philosophy, the service economy would be invigorated. The yin-yang and the Two Taegeuk do not emphasize the role of human, and thus, a new philosophy incorporating this aspect needs closer attention. Therefore, the Korean traditional philosophy, structured in a Three Taegeuk framework could serve as the foundation for the development of the service economy. The Three Taegeuk framework relates to the harmonization, horizontality, bi-directionality, and relational aspects of the service industries. For example, human serving the agent role in the society resembles the current service economy where service workers and customers serve important roles in value creation. Taken together, the current research suggests that the Korean traditional philosophy serve as an important foundation for the development of the service economy.

• Journal of Service Research and Studies
• /
• v.10 no.3
• /
• pp.119-138
• /
• 2020

Unlike the era of manufacturing-oriented industrial economy in the past, the era of service economy has characteristics intangible goods center, knowledge universalization, and expansion of needs, and many things that are of the economy are changing. In the past, the change in the environment was not fast, so even after analyzing the changed environment and deriving the talent needed for the company, it was possible to maintain a talent for the organization for a long time, so it is not proactive to build and apply talent. It became difficult to manage effectively. Therefore, in this paper, we conducted a normative study for deriving a desirable talent model rather than a descriptive human resource model. Human resources image suitable for the modern service economy era, the modern economic society and modern spirit were analyzed and reflected. The model in which the two opposing members of the organization, managers and employees, interact intensely and balance dialectically. A desirable talent in a modern organization must play the role of a manager, and the management and talent models in a modern organization can be said to be connected to each other like the front and back sides of a coin. The philosophy of human resources was presented in five dimensions: human, historical, social, economic, and management. The human resource model from eight factors: mastery, rationality, wisdom, customer orientation, innovation, flexibility, autonomy, collaboration. This study suggested that general talent model may vary depending on the company's type, empirical follow-up studies are needed the talents in each company in the future.

• Review of KIISC
• /
• v.30 no.5
• /
• pp.121-126
• /
• 2020

초연결사회인 4차 산업혁명 시대가 들어서면서 AI, IoT, 블록체인 등 새로운 기술들에 대한 개발과 서비스 수요가 늘어나고 있다. 4차 산업혁명 시대에 데이터는 미래 산업의 원유이고 정부는 데이터 경제 활성화를 위한 투자를 아끼지 않고 있다. 반면 데이터를 활용한 서비스의 증가로 개인정보 침해 위험성이 증가한다는 우려도 있다. 본 논문에서는 4차 산업혁명 시대에 데이터를 활용하는 신기술과 서비스를 분류하고 분야별 서비스에서의 개인정보 처리 실태 및 침해가능 요소와 개선방향에 대하여 제시한다.

• Journal of Service Research and Studies
• /
• v.8 no.4
• /
• pp.1-12
• /
• 2018

This study suggests a way to implement shared economic model of educational service in service era. As most shared economic models are innovating high-cost, low-quality structures in existing economies, there is a need for innovation models that improve high-cost low-quality structures to high-quality, low-cost structures in education services. Especially, since higher education and lifelong education are in urgent need of innovation, this study studied shared university model focused on higher education and lifelong education. In order to provide educational services at low cost and high quality, it is necessary to use idle resources, so it is necessary to introduce a shared economic model. Shared universities require a more efficient and effective supplier quality control, as the existing limited supplier group become widespread. Normative quality control is also needed to cultivate students as competent talent. In addition, in order to provide high-quality higher education services at a low cost, it is necessary to base the process quality management using advanced science and technology. Therefore, educational service quality management is a process of quality control that is well-balanced in terms of suppliers, customers, and processes.

• Journal of Biosystems Engineering
• /
• v.21 no.2
• /
• pp.252-262
• /
• 1996

1) 세제경제 통합의 급속한 진전으로 무한경쟁의 지구촌 경제 시대 도래 o 이데올로기시대의 종언으로 체제간 경쟁이 자국이익 우선의 체제 내 경쟁으로 변화 -선진국의 견제 심화 및 후발개도국의 추격 가속화 전망 o WTO체제 출범으로 농수산물, 서비스, 지적재산권 분야의 자유화가 정착되고 교역과 관련된 각국의 경제제도와 정책 등에 관한 통상마찰이 증대 ⇒무한경쟁에 대응, 경쟁력제고와 더불어 효과적 농업통상능력 배양.(중략)

• Journal of Service Research and Studies
• /
• v.10 no.4
• /
• pp.101-125
• /
• 2020

This study was conducted to derive a management technology model based on the new management framework established in previous studies. The management technology sector, which occupies most of the existing business administration, is defined as a technical division in new management. In this study, the theory of management technology based on the service philosophy of the service economy era was presented. The structure of new business, which is the basis of new management technology, is presented first, the service philosophy of the service economy era where management is performed, and then the management technology model based on service philosophy is presented. The management technology model was derived on the basis of immutable axioms. After presenting new management axioms based on common human ideology and nature and human nature, a management technology model was presented based on axioms. On the basis of the axioms, a new dialectical development model was developed as a model for the dialectical development that maintains a tight balance and a fierce interaction between two opposing parties based on the structure and operation model of service philosophy. In addition to the overall organizational management model, a management function model and a management expansion model were presented. Each detailed technique is presented as a model for dialectical development of opposing confrontations. Management technology is a dynamic technology that is constantly changing, and is an overall technology that takes into account various situations and viewpoints. This study has significance as a basic study to overcome the limitations of the existing static management technology and develop dynamic management technology. Future research requires empirical analytical studies on new management technology models.