• Journal of Digital Convergence
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• v.18 no.2
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• pp.183-195
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• 2020

Non-verbal communication cues seem to be increasingly used in social media, such as emoticon, like, follow, etc. A Q methodology study is conducted to explore this phenomenon. Via a series of focus group activities with Facebook heavy users, 34 Q statements concerning online non-verbal communication cues are derived. Different Facebook users conduct Q sorts of these statements based on frequent use basis. Analysis of Q sort result reveals three distinctive usage patterns of non-verbal communication cues in Facebook: 'safe distance keeping' type, 'observing hermit' type and 'fully dedicated aficionado' type. Discussions are made concerning different components of non-verbal communication cues utilized in these groups, respectively, which can provide a theoretical basis for social media design.

• Science of Emotion and Sensibility
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• v.17 no.4
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• pp.61-70
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• 2014

Verbal communication has limits in the interaction between robot and man, and therefore nonverbal communication is required for realizing smoother and more efficient communication and even the emotional expression of the robot. This study derived 7 pieces of nonverbal information based on shopping behavior using the robot designed to support shopping, selected facial expression as the element of the nonverbal information derived, and coded face components through 2D analysis. Also, this study analyzed the significance of the expression of nonverbal information using 3D animation that combines the codes of face components. The analysis showed that the proposed expression method for nonverbal information manifested high level of significance, suggesting the potential of this study as the base line data for the research on nonverbal information. However, the case of 'embarrassment' showed limits in applying the coded face components to shape and requires more systematic studies.

• The Journal of the Korea Contents Association
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• v.15 no.7
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• pp.181-192
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• 2015

Nonverbal immediacy plays a key role in interpersonal communication, inducing closeness and another interaction. This case study investigates the nonverbal behaviors in Human-Robot Interaction(HRI) focusing on immediacy, and how they affect perception of a robot. The results show that nonverbal immediacy, such as nodding and leaning forward, affect perceived interactivity. Nonverbal immediacy can be interpreted their meaning clearly when verbal feedback or other communication channel reinforcing them. Also, touch is found to affect come up with similar ones to the robot, because it is associated with concrete and discrete context. People tend to apply social rules to the robot, but they are more open to the unfamiliar robot compared to strangers. The findings in this study provide future HRI studies with heuristic implications by showing a direction and clarifying principles for composition of verbal and nonverbal expression.

• Annual Conference on Human and Language Technology
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• 2009.10a
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• pp.19-24
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• 2009

의사소통에서 대화자 간 감정의 이해는 메시지의 내용만큼이나 중요하다. 비언어적 요소에 의해 감정에 관한 더 많은 정보가 전달되고 있기는 하지만, 텍스트에도 화자의 감정을 나타내는 언어적 표지가 다양하고 풍부하게 녹아 들어 있다. 본 연구의 목적은 인간언어공학에 활용할 수 있는 감정 온톨로지를 설계하는 데 있다. 텍스트 기반 감정 처리 분야의 선행 연구가 감정을 분류하고, 각 감정의 서술적 어휘 목록을 작성하고, 이를 텍스트에서 검색함으로써, 추출된 감정의 정확도가 높지 않았다. 이에 비해, 본 연구에서 제안하는 감정 온톨로지는 다음과 같은 장점을 갖는다. 첫째, 감정 표현의 범주를 기술 대상(언어적 vs. 비언어적)과 방식(표현적, 서술적, 도상적)으로 분류하고, 이질적 특성을 갖는 6개 범주 간 상호 대응관계를 설정함으로써, 멀티모달 환경에 적용할 수 있다. 둘째, 세분화된 감정을 분류할 수 있되, 감정 간 차별성을 가질 수 있도록 24개의 감정 명세를 선별하고, 더 섬세하게 감정을 분류할 수 있는 속성으로 강도와 극성을 설정하였다. 셋째, 텍스트에 나타난 감정 표현을 명시적으로 구분할 수 있도록, 경험자 기술 대상과 방식 언어적 자질에 관한 속성을 도입하였다. 이때 본 연구에서 제안하는 감정 온톨로지가 한국어 처리에 국한되지 않고, 다국어 처리에 활용할 수 있도록 확장성을 고려했다.

• Journal of the Korea Convergence Society
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• v.8 no.6
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• pp.299-309
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• 2017

The study was aimed at finding an effective use of para-languages, which are important to communicate the meaning of the korean choral music. Para-language is a nonverbal communication that contributes to the delivery of a more expressive language. In choral music, vocalization and diction are important para-languages. Until now, the conductors emphasized vocalization rathe than diction while focusing musical expression in chorus. However, vocalization and diction are not distinct. This study suggested effective choral vocalization and diction technique through the convergence of experience as conductor and knowledge of communication theory.

• The Journal of the Korea Contents Association
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• v.18 no.12
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• pp.319-331
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• 2018

This study was conducted to investigate the effects of non - verbal communication of fast - food service provider on brand image, customer satisfaction, and revisit inquiry. For this purpose, 309 respondents from fast food restaurants in Daegu area were collected and used for analysis. For data analysis, frequency analysis, factor analysis, and multiple regression analysis were used using SPSS program. Through factor analysis, non - verbal communication of fast food restaurant service providers was identified as four components: facial language, appearance language, pseudo - language, and spatial act. The multiple regression analysis showed that the four components of nonverbal communication had a positive effect on brand image, customer satisfaction, and revisit inquiry. This study confirms the influence of non - verbal communication of fast - food service provider and suggests practical and theoretical implications.

• Annual Conference on Human and Language Technology
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• 2023.10a
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• pp.633-637
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• 2023

암시적 비윤리 표현은 명시적 비윤리 표현과 달리 학습 데이터 선별이 어려울 뿐만 아니라 추가 생산 패턴 예측이 까다롭다. 고로 암시적 비윤리 표현에 대한 언어 모델의 감지 능력을 기르기 위해서는 모델의 취약성을 발견하는 연구가 반드시 선행되어야 한다. 본 논문에서는 암시적 비윤리 표현에 대한 표기 변경과 긍정 요소 삽입이라는 두 가지 변형을 통해 모델의 예측 변화를 유도하였다. 그 결과 모델이 야민정음과 외계어를 사용한 언어 변형에 취약하다는 사실을 발견하였다. 이에 더해 이모티콘이 텍스트와 함께 사용되는 경우 텍스트 자체보다 이모티콘의 효과가 더 크다는 사실을 밝혀내었다.

• Journal of the Korea Convergence Society
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• v.10 no.7
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• pp.235-241
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• 2019

The purpose of this study is to investigate the effect of the nonverbal voice component of the occupational therapist on the respondent's attitude of acceptance The study method was to randomly selected and provided 4 voice samples which were from the current female occupational therapist and adjusted its pause and tempo to participants who visited the local health center. After providing voices, the participants were asked to complete the survey including the questions about the acceptance attitude according to voice components. The study results showed that there were statistically significant differences in attitudes of "likeability", "credibility," "concentration", "expertise", "comprehension" (p<.05). Findings suggested that client's attitude of acceptance may change according to non-verbal voice components of the therapist.

• Management & Information Systems Review
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• v.30 no.4
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• pp.45-71
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• 2011

This study aims at reviewing the effect of the non-verbal communication of salespersons at service encounter on customers' non-verbal communication and responses. The previous studies overlooked the correlation between salespersons' non-verbal communication and customers' non-verbal communication at service encounter, although non-verbal communication of salespersons has potentialities evoking customers' non-verbal communication and emotional responses in various ways. If it is a salesperson who a customer first encounters within a shop, the non-verbal communication of salesperson affects his/her non-verbal communication and these non-verbal communication affect his/her emotional responses, and these emotional responses affect his/her behavior. This phenomenon is based on the theory of emotional contagion, mimic, and face feedback. Therefore the non-verbal communication such as greetings, postures and eye-contact manners through the personal interactions between salespersons and customers, can be said to be an antecedent variable which affects the positive responses of customer. As a result of the study, the kinesic of salesperson's non-verbal communication was found to affect customers' non-verbal communication, and customers' non-verbal communication affect emotional responses experienced at service encounter, and customers' positive emotion affect customers' behavior responses. This result provides an opportunity which makes one turn eyes on salespersons' non-verbal communication at sales encounter both practically and scientifically, through introducing salespersons' non-verbal communication as an important factor which can enhance customers' positive responses but has been passed over by the previous studies.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.11a
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• pp.1659-1660
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• 2013

사람 간 의사소통에서 표정, 몸짓과 같은 비언어적 시각 요소들은 감정 표현의 중요한 요소이나, 시각장애인들은 이러한 감정 정보들을 받아들이는데 제한적이다. 본 논문은 시각장애인에게 이러한 비언어적 시각 요소 기반의 감정 정보를 인식하여 온각으로 전달하기 위한 방법론을 제안한다. 상대방의 표정은 안경 착용형 카메라로 인식되어 감정으로 분류된다. 인식된 표정이 웃는 얼굴과 같이 호감인 경우, 이 상태는 온각으로 변환되어 안경에 착용된 온도전달 장치에서 시각장애인에게 호감을 전달한다. 이러한 온각기반 감정전달 장치는 시각장애인의 의사소통 향상을 위한 장치의 개발에 응용될 수 있다.