• Journal of Convergence for Information Technology
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• v.10 no.11
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• pp.202-209
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• 2020

Due to Corona 19, non-face-to-face education was conducted at general universities, so it was necessary to conduct non-face-to-face faculty advisor counseling. SNS counseling using photovoices was conducted in the 6th session and FGI for 10, 3rd graders in the early childhood education department of a college in the metropolitan area. The results of the study analyzing students' perceptions of the counseling and content of the counseling are as follows. First, the research participants positively recognized the SNS counseling that applied the photovoice technique. Second, they gradually adapted to non-face-to-face daily life and learning and evaluated the positive aspects, but they complained of fear in career and employment. A non-face-to-face counseling strategy and follow-up studies were proposed through this case study.

• Korea Trade Review
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• v.48 no.4
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• pp.321-342
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• 2023

This study aims to derive policy implications by analyzing the experiences of Korean ICT startups that participated in the government's online export and trade consultation platform, designed to support ICT startups' overseas expansion during the COVID-19 pandemic. The research methodology involved the analysis of semi-structured, in-depth interviews with six startups who participated in an online export and trade consultation platform, using Giorgi's phenomenological methodology. The analysis resulted in the identification of ten subcategories, including two subcategories for each of the five categories. These categories and subcategories offer a comprehensive understanding of the experiences of ICT startups in navigating the online export and trade counseling platforms. The findings suggest that online export and trade consultation platforms for ICT startups offer efficiency benefits by reducing time and space constraints, but they also reveal limitations in terms of practical business continuity. This study holds academic and practical significance by providing insights into how ICT startups navigate online export and trade counseling platforms during the pandemic.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.866-868
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• 2022

비대면 문화가 확대됨에 따라 다양한 산업의 서비스가 메타버스와 접목되어 사람들에게 제공되고 있다. 사회적 고립 등의 문제로 상담에 대한 필요성이 높아지고 있음에 주목하여 Unity를 사용해 비대면 상담이 가능한 메타버스 플랫폼을 개발하였다. 본 논문에서는 자연스러운 아바타의 움직임, 카메라의 이동, Firebase와의 데이터 전달과 Photon 동기화 기능들을 가지는 3D 월드맵의 구현에 필요한 기술들을 포함하였다. 기존에 대면으로 진행되는 상담 서비스를 대체하여 심리 상담에 대한 진입 장벽을 낮추고 접근성을 높이고자 하며, 해당 플랫폼은 여러 비즈니스들과 결합할 수 있음에도 그 의의가 있다고 본다.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.11
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• pp.1571-1576
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• 2022

This study aims to analyze the interest of modern people in non-face-to-face medical counseling in the medical industrys. Big data was collected on two social platforms, 지식인, a platform that allows experts to receive medical counseling, and YouTube. In addition to the top five keywords of telephone counseling, "internal medicine", "general medicine", "department of neurology", "department of mental health", and "pediatrics", a data set was built from each platform with a total of eight search terms: "specialist", "medical counseling", and "health information". Afterwards, pre-processing processes such as morpheme classification, disease extraction, and normalization were performed based on the crawled data. Data was visualized with word clouds, broken line graphs, quarterly graphs, and bar graphs by disease frequency based on word frequency. An emotional classification model was constructed only for YouTube data, and the performance of GRU and BERT-based models was compared.

• Smart Media Journal
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• v.11 no.8
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• pp.65-72
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• 2022

Due to COVID-19, the importance of non-face-to-face counseling is increasing as the face-to-face counseling method has progressed to non-face-to-face counseling. The advantage of non-face-to-face counseling is that it can be consulted online anytime, anywhere and is safe from COVID-19. However, it is difficult to understand the client's mind because it is difficult to communicate with non-verbal expressions. Therefore, it is important to recognize emotions by accurately analyzing text and voice in order to understand the client's mind well during non-face-to-face counseling. Therefore, in this paper, text data is vectorized using FastText after separating consonants, and voice data is vectorized by extracting features using Log Mel Spectrogram and MFCC respectively. We propose a multi-emotion recognition model that recognizes five emotions using vectorized data using an LSTM model. Multi-emotion recognition is calculated using RMSE. As a result of the experiment, the RMSE of the proposed model was 0.2174, which was the lowest error compared to the model using text and voice data, respectively.

• Journal of the Korean Applied Science and Technology
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• v.40 no.6
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• pp.1521-1532
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• 2023

This study was done to identify the face-to-face and non-face-to-face student counseling experiences of nursing students during the COVID-19 period. Data were collected through interviews with 10 students at S Women's University in Gyeonggi-do from December 2022 to April 2023. All recorded data were analyzed using an inductive content analysis method. As a result of the study, two themes, four categories, and eight subcategories were found. Themes were 'factors promoting counseling' and 'Non-facilitating factors in counseling'. The first theme category was 'adaptation to new counseling methods' and 'pursuing convenience as the MZ generation', and the second theme category was 'resistance to counselling' and 'discrepancy from the desire for mutual relationships'. Through this study, it was helpful to understand that student counseling is essential for nursing students and what the most appropriate and useful counseling method is. Additionally, this study provided important evidence to lay the foundation for comparative research on face-to-face and non-face-to-face counseling among research participants according to gender and major. Further suggests research to develop a student counseling program for nursing students and confirm its effectiveness.

• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.700-702
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• 2022

코로나 바이러스-19 감염증 상황이 지속됨에 따라 영유아 비대면 상담이 증가하였다. 비대면이라는 제한된 환경에서, 보다 정확한 상담을 위해 영유아의 감정을 예측하는 보조도구로써 CNN 학습모델을 이용한 감정분석 결과를 활용할 수 있다. 하지만, 대부분의 감정분석 CNN 모델은 성인 데이터를 위주로 학습이 진행되므로 영유아의 감정인식률은 상대적으로 낮다. 본 논문에서는 영유아와 청소년 데이터의 감정분석 정확도 차이의 원인을 XAI 기법 중 하나인 LIME을 사용해 시각화하여 분석하고, 분석 결과를 근거로 영유아 데이터에 대한 감정인식 성능을 향상시킬 수 있는 방법을 제안한다.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.3
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• pp.463-468
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• 2022

COVID-19 is a complex disaster, not an infectious disease-level disaster, and it is difficult to respond with the existing disaster response management method. As a result, experiencing psychological stress and trauma such as 'Corona Blue' has emerged as a new social problem. This study examined the changes in non-face-to-face counseling services using ICT technology and the application cases of image, AI, and VR by companies as the transition to the digital economy accelerates. Based on this, disaster psychological recovery support services were considered to improve the psychological recovery and quality of life of the people after a disaster by establishing a more efficient counseling system and developing counseling services using ICT technology.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.741-742
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• 2022

코로나의 영향으로 더욱더 앞당겨진 메타버스에 대한 관심이 뜨거운 상황이다. 특히 사람들이 모이기 어려운 비대면 상황에서 MICE산업은 많은 어려움을 가지고 있다. 이에 MICE산업의 사업분야의 하나인 전시부스를 메타버스 기법을 활용하여 3D 전시부스를 개발하였다. 전시회를 가상의 공산에서 개최하고 참가업체의 기본정보를 바탕으로 부스를 구성하였다. 특히 비대면 상담이 가능한 External Service를 제공하여 비대면 접점을 높였다. 본 연구를 통해 코로나로 인해 직접 만나지 못하는 상황에서도 실제와 같은 부스를 제공하여 효과적인 MICE의 사례로 활용할 수 있다.