• Korean Security Journal
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• no.54
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• pp.127-148
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• 2018

As the role and the importance of private security are emphasized in an independent way, as well as in a supportive way for police affairs, this study aims to figure out factors affecting job satisfaction of private security guards by investigating their job satisfaction. This study also suggests some solutions for improvement of their job satisfaction, such as enhancing task motivation and professionalism of private security guards. For the research were used SPSS(Statistical Package for the Social Science) WIN 24 programs. Frequency analysis, correlation analysis, multiple regression analysis and Crosstabulation analysis were performed as analytic methods. As a result of the study, the most fundamental factor in the job satisfaction of the private security guards was 'social recognition'. Social recognition forms when private security guards are trusted as professionals and the value of a job is enhanced. The policy recommendations to improve the job satisfaction of private security guards can be explained as follows. First, a government certification system should be established in an attempt to recruit professional private security guards. Second, in order to improve the work ability of private security guards, it is necessary to designate a special educational institution for a private security guards and provide systematic education. Third, the wage of private security guards should be readjusted to a realistic level. Fourth, it is necessary to secure substantial effect on the permission and the supervision of private security business. Finally, the business area based on public interest should be expanded.

• Korean Security Journal
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• no.17
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• pp.337-360
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• 2008

Since the Cold war, many countries in the world have reduced the number of their military personnel. However, it is also factual that regional conflicts have been incessantly occurring around the world. In turn, specific governmental policies are also needed in certain countries. Recently, a resolution growingly accepted in the advanced countries is the outsourcing of the resources and services of private military companies, which benefits for governments to manage their military force efficaciously. The utilization of private military force, however, may potentially generate ethical and practical issues because of the non-specified international codes to regulate private military companies, the political misuse of private personnel without concerning the loss of public military employees in danger zones, the safety of private personnel in the field, and the possibility of genocide. Prior to accept a private military companies which may be adequate in the environment of the Korean military, it is necessary to review previous cases of foreign countries. In addition, it is also needed to determine the plausible boundaries of the operation of private military companies with taking into consideration of the situations of the Korean military and private business. Finally, the systemic governmental support is requested in order to foster the business of private military.

• Korean Security Journal
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• no.27
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• pp.81-105
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• 2011

Lately, with the increase of the private security industry, individual quality improvement of the private security guards is rising. Especially, in accordance with competence of the private security guards, in the base of individual technical or knowledge, the confidence of own ability is essential for the improvement of the private security industry. In accordance with the private security guards, the study of their competence is rare. But through the study of teenagers or members of the public organization, we can know the influence of variables competence. The purpose of this study is to show how the self-esteem, need for Achievement, relation with co-worker and supervisor, and leadership effect on competence. Consequently this study will offer effective ways to develop the private security guards competence. We can show that self-esteem effects competence of the private security guards between the need for achievement and self-esteem which are adjusted as the individual characteristic. Namely, the higher the self-esteem of the private security guards is, the higher competence is. The study shows that the relation with co-worker and supervisor of the private security guards doesn't effect competence. Unlike the previous studies, this study proves that contingent reward has a positive effect on the Private Security Guards competence in the transactional leadership. That is, the higher the contingent reward of leader is, the higher the level of competence of the Private Security Guards is. Lastly, We can know individualized consideration effect the competence of the private security guards in the transformational leadership.

• Korean Security Journal
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• no.34
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• pp.57-88
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• 2013

The study aims at identifying, through structure model, the relationship characteristics between a private security company and its service customer as well as the relationship between the service quality and the consumer behavior, thereby providing the practical services that may attract new customers and maintain the existing customers in the competition to survive in the same industry and also may raise the loyal customer base, providing academic fundamental data to set up aggressive relationship marketing strategies. To achieve such purposes above, the research was conducted with 229 subjects, the users of a private security company's service as the employees of the stores located in Cheonan area, using the convenience sampling. The data was treated, using the statistics program, SPSS Windows 18.0 Version for frequency analysis and reliability analysis. Additionally, the confirmative factor analysis and covariance structural analysis were made, using AMOS 18.0 Version. Through the data analysis following the research methods above, the conclusion was acquired as follows: First, the relationship characteristics of a private security company makes influence on service quality. Second, the service quality of a private security company makes influence on consumer behavior. Third, the relationship characteristics of a private security company makes influence on consumer behavior. Fourth, the service quality makes an influence as the mediate effect between the private security company's relationship characteristics and consumer behavior.

• Korean Security Journal
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• no.29
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• pp.35-57
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• 2011

While demands on private securities have been increase, expectations on the service quality as compensation for the investment expensive is also rising. However, private security services are in situations of not satisfying various customer's needs owing to insufficient special manpower, capital, and skills in spite of expected high-quality services toward customers. Therefore, this study aims to find out the causality between private security enterprises and relationship characteristics, purchasing behaviors of customers, and then searching for a marketing strategy that can provide best services to the enterprises that are confronting to limitless competitive systems by grasping customer's needs and necessities. For achieving this goal, the study objected to shop employees using private security enterprises after diving Cheonan City of South Chungcheong Province into South, East and East, West, and then collected 236 persons by using the convenience sampling. Regarding to research tools, this study used questionnaire having been recomposed based on previous researches home and abroad, and frequency analysis, reliability analysis, factor analysis, correlation analysis, and regression analysis were carried out data was treated by treatments by using SPSS version 18.0 statistic package for treating the data. Through above research methods and procedures, results could be gotten same as followings. First, correlations between private security enterprise's relationship characteristics and purchasing behaviors showed positive (+) relations, and the latter was increased as much as relationship characteristics were high. Second, as the result of analyzing correlations between private security enterprise's relationship characteristics and purchasing behaviors, reputation, physical features, and communication affected influences to word of mouth activities. Third, reputation and communication affected to repeated purchasing behaviors as the result of analyzing private security's relationship characteristics and repeat purchasing behaviors.

• Korean Security Journal
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• no.25
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• pp.1-25
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• 2010

This research aims to provide a solution for the improvement of private security according to the change in criminal environment. The main cause of crime can be found in the anti-functional dimensions including value set disorder, social phenomenon variation, information-based, globalization and urbanization. In this environment, the private security sector has dramatically increased in a quantitative viewpoint, but it is insufficient in a qualitative viewpoint. This paper recognized this problem and demonstrates a solution for improvement through classifying elements of private security into relevant legislation, education institutions, security companies and security associations. The analysis result is a follows: First, motivation and satisfaction rate of escort and security related major has shown to be high. However, respondents evaluated the guard educational institution negatively. Second, the motivation of entering into the private security sector for internal staffs has shown to be positive and sound. However, the job satisfaction rate has shown to be low due to excessive competition, negative perception of occupation and low earning. Third, respondents gave an average mark to the Security Association's management and operation. In addition, the mutual-aid project received the same mark. Negative feedbacks were given to the protection of member's interest and to association operation and policy, while positive feedbacks were given to the degree of member's cooperation towards association policies.

• Korean Security Journal
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• no.13
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• pp.451-470
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• 2007

This study is concerned Meaning of the certificate of qualification and Prospect of the certificate of qualification in private security in korea. Now, private security area is need the certificate of qualification, and the first examination in 2006' in Korea has meaning that open the period of the certificate of qualification. The 40 university(include colleges) applied the first examination. This exam is enforced 11. 25. 2006. in six part area in Korea. The 822 students are applied and 763 students(the ratio of successful applicants 92.8%) passed this exam. This apply exam is meaning the start of new development and specialization in private security area. I hope that this exam is a opportunity of cooperation between industry and the academic world. Also, this exam is a opportunity of student in private security are more hard training before take a job. As my understanding this exam is the confirmation by an authority, this exam is only neutral evidence to get the confidence and credit from the clients.

• Korean Security Journal
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• no.16
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• pp.265-282
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• 2008

This research aims to provide a solution for the improvement of private security according to the change in criminal environment. The main cause of crime can be found in the anti-functional dimensions including value set disorder, social phenomenon variation, information-based, globalization and urbanization. In this environment, the private security sector has dramatically increased in a quantitative viewpoint, but it is insufficient in a qualitative viewpoint. This paper recognized this problem and demonstrates a solution for improvement through classifying elements of private security into relevant legislation, education institutions, security companies and security associations. The analysis result is a follows: First, motivation and satisfaction rate of escort and security related major has shown to be high. However, respondents evaluated the guard educational institution negatively. Second, the motivation of entering into the private security sector for internal staffs has shown to be positive and sound. However, the job satisfaction rate has shown to be low due to excessive competition, negative perception of occupation and low earning. Third, respondents gave an average mark to the Security Association's management and operation. In addition, the mutual-aid project received the same mark. Negative feedbacks were given to the protection of member's interest and to association operation and policy, while positive feedbacks were given to the degree of member's cooperation towards association policies.

• Korean Security Journal
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• no.34
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• pp.161-184
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• 2013

The purpose of this research is to achieve qualitative growth for private security industry as a sector of service industry to attract clients and promote the growth of the private security industry by analyzing the factors which influence the customer's service satisfaction in using the private security services. A regression analysis was conducted to determine the factors which influences the satisfaction of private security service to ultimately achieve the research purpose. In the regression analysis, the difference between corporate clients and individual clients were analyzed for the sake of providing better security services and marketing applications. As a result, the factors that influences the satisfaction of the categorized groups were very clearly signified. Both individual and corporate clients showed increase in satisfaction rate when the fear of crime decreased. This result implies that the private security firms must possess segmented strategies as well as strategies to lower the fear factors of clients. There were no differences in all satisfaction-influencing factors when the fear reduction variable was exempted among both corporate and individual clients in usage satisfaction. This result shows that clients demand varies according to the client and the security firms must react to these demands by the clients. Although private security industry possess very clear publicity, it is a profit generating industry sector therefore, like other service industry, the private security services must implement strategies to keep up with the paradigm. If the satisfaction determinants from the research results are grafted into strategies such relationship marketing and target market selection, higher service satisfaction can be achieved from the clients.

• Korean Security Journal
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• no.38
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• pp.163-189
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• 2014

This research is carried out to offer suggestions for improving the work efficiency and quality of private security officers and developing the private security industry; it examines the relationship between the training of private security officers that affects task efficiency as well as the ultimate outcome of an organization's work and job satisfaction while confirming the mediation effect of job consciousness. A self-administration survey method is employed and the questionnaires filled out by 180 related personnel at a private security firm located in Seoul, South Korea are analyzed for the following results. The training satisfaction variable shows a statistically significant effect on the job consciousness of private security officers, meaning that the trainees that are satisfied with the training they receive are also more dedicated to carrying out their tasks dutifully compared to those who are not content with the training. The research results stated above confirm the findings of the past studies which assert that training satisfaction factor affects job satisfaction and job consciousness has a statistically significant impact on job satisfaction and acts as a mediator between training and job satisfaction. With the results acquired, the author suggests the training providers and instructors prepare an educational service that can suit the needs of the trainees and promote job consciousness through increased training satisfaction. Lastly, with the basis on the results from this study, further research should be conducted to examine other various explanatory factors that might affect job satisfaction.