• Journal of the Korean Society for information Management
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• v.17 no.3
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• pp.125-146
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• 2000

This study is to maximize the efficiency of university libraries' human resources management by determining the followings : the relationship between the level of information technology(1T) implement and the job satisfaction of the librarians, the main factors that affect job satisfaction, and how organizational characteristics and individual characteristics affect job satisfaction. Questionnaire was sent to 485 librarians from 27 universities chosen by stratified sampling and the methods of ANOVA, T-test, and correlation analysis were used. The results of the analysis are as follows. 1) there is a significant difference in the level of job satisfaction and the motivation factor according to the level of implementation of IT. 2) There is a relatively high correlation among the participation in decision making, the leadership in implementing the IT, the IT support of the CEO and job satisfaction. 3) There is a significant difference in job satisfaction by the level of computer skills, and a relatively high correlation is shown in the training experience while implementing the IT and job satisfaction.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.73-94
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• 2020

The purpose of this study is to identify the current status of staff in school libraries and to provide suggestions for the development of these facilities through the job satisfaction of itinerant librarians, who act as support for schools which lack permanent staff. For employees in the South Korean provinces of South Jeolla, North Gyeongsan and South Gyeonsan, regions which currently operate using systems of itinerant librarians, the general status, work characteristics and systems were identified, and job satisfaction was surveyed. As a result of the survey, librarians may be in charge of anywhere from ten to two hundred schools, with approximately 30% of them being affiliated with public libraries in various municipalities. The overall job satisfaction averaged out to a score of 3.45 out of 5, with the categories of duties (4.15), a feeling of accomplishment (3.89) and communication (3.70) showing above average results, while opportunities for promotion (2.08) and job training (1.96) were on the lower end of the scale. For better job satisfaction, this study suggests an increase in the number of itinerant librarians, more job training, and having these professionals be affiliated with school boards rather than public libraries.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.3
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• pp.181-211
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• 2022

This study designed the research model to identify whether the characteristics of cultural programs of public libraries and middle-aged people's experience of the programs impact on their life satisfaction. To verify our model, we conducted our survey to random middle-aged users of five public libraries in Gyeonggi-do and nine public libraries in Seoul, and 246 valid samples are used. Our analysis showed that the characteristics of cultural programs and middle aged people's experience of the programs affect their perception of cultural programs, and the regional perception of public libraries had a significant effect on fulfilling personal needs for life satisfaction. Our analysis also showed the change in values of public libraries that spread to the realm of daily life. This study is meaningful in suggesting directions for national and local public library policies and public library cultural programs.

• Journal of the Korean Society for information Management
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• v.38 no.2
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• pp.1-18
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• 2021

An academic library is one of the largest information sources for international students to obtain learning resources, which have a great impact on their studies. However, most academic libraries currently have not provided adequate multilingual services except English, which makes it difficult for international students whose mother language is not English to perform academic work. Accordingly, the present study defines the customized services for international students as the ones that have been supported in ltiple languages among academic library services and aims to examine their effect on user satisfaction in academic libraries. Furthermore, the study has compared international students' satisfaction with academic libraries - one that provides appropriate customized services with the other that does not. The surveys have been conducted with Chinese international students in two different universities and a total of 138 responses were analyzed. The study found that the customized services for the international students influenced their satisfaction with library use. In particular, multilingual services had positive effects on satisfaction with services such as brochures/signs, access to and use of resources through the homepage, and user instruction. The findings of the study suggest practical insights on how academic libraries provide effective services for supporting international students' academic tasks.

• Proceedings of the Korean Society for Information Management Conference
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• 1998.08a
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• pp.77-80
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• 1998

본 연구에서는 인터넷을 활용하여 도서관의 이용자가 편리한 웹 환경에서 스스로 이용자교육을 실행할 수 있는 개별학습 시스템을 개발한 후, 이용자 만족도 조사를 통하여 그 효율성을 평가하였다. 이 시스템은 도서관 자료검색시스템의 이용절차 뿐 아니라 정보검색이나 자료조직에 대해 이용자가 더욱 폭 넓게 이해할 수 있도록 구성하였다.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.2
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• pp.5-24
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• 2013

Many students with disabilities at the university face difficulties in educational inequity, cultural isolation, information illiteracy, and discrimination in the broad range of campus activities. The biggest barrier is the lack or difficulty of access to knowledge and information needed for learning. Libraries, therefore, must not discriminate against students with disabilities and should ensure equal access to and use of information resources and services. This paper analyzed the satisfaction and requirements on facility and space services, direct and indirect services, total library service of students with disabilities based on the results of the survey and interview. This paper suggested ways to improve service satisfaction of students with disabilities in a university library.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.1
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• pp.343-361
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• 2014

This research was conducted to measure the satisfaction level of users and the service quality of specialized libraries in the digital environment. 289 users of 24 government-funded institutes were divided into humanity/social science area and science/technology area for comparison. Using seven hypotheses, the tests were conducted between three independent variables, service quality, space quality, and information quality and one dependent variable, user satisfaction. It was concluded that the competence and quality of the librarian, library homepage, and quality of information are most critical for user satisfaction. Suggestions are made: an improvement in the service quality and specialization of the librarian's skills, a need for librarian's courtesy education, a provision of differentiated and specialized quality of information, an easy access to the library homepage, and supports on the contents and information search.

• Journal of Information Management
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• v.43 no.4
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• pp.49-68
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• 2012

This study analyzes the general operations of the current services and usages, and the perceptions on the service quality and satisfaction of the 480 users of the electronic information centers (EIC) in the 5 selected university libraries in Daegu and Kyoungpook area. Each libraries provide various levels of their services. Service quality is supposed to be comprised of 3 dimensions of facilities and equipments, contents, and staff. Each of three dimensions influences statistically significantly the user satisfaction of the EIC. Users are satisfied with the facilities and equipments highly. Users in each libraries show statistically different satisfactions in the dimensions of facilities and equipments, and contents, except staff dimensions. Users of each universities show different overall satisfactions on the EICs also.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.181-200
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• 2011

This study purposed to evaluate a youth reading promotion program that is designed and operated by the National Library for Children & Young Adults. The study specifically assessed the '1318 Bookworm Program' by conducting an in-depth survey and a focus group interview for school librarians who had participated in the program between 2007 and 2010. According to the study findings, the program participants were highly satisfied with the program outcomes. The librarians believed that the program brought positive effects on the cognitive, emotional, and social developments of the participated teens. Among the 1318 program operation process, namely designing, planning, and implementation, both planning and implementation processes were the determining factors for the outcome satisfaction. Finally, study participants expressed the needs for increasing the number of the certified professional school librarians active in the field, expanded organization structure, and further research on youth reading promotion programs in order to facilitate the program support and to enhance its efficiency. They also suggested diversified program contents development and the dissemination of manuals for youth reading promotion programs.