• International Commerce and Information Review
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• v.18 no.3
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• pp.155-179
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• 2016

The rapid changing technology and globalization allow consumers get information and new products or services faster, have more choices than before, which might be causing more competitive and more uncertain demand. The relationship quality between enterprises positively influence the relational performance. Through this research, enterprises should realize the importance of relationship learning to improve the competitive advantage. Also this research provide the strategic solutions to promote the relationship learning. this is considered to be able to present an improved directionality of the relationship between the buyer and the supplier. In addition, from the perspective of policy, this research provides implications for large enterprises and SMEs to promote their coexistence relation. The empirical model of this paper is established on basis of previous research. The empirical results show that: first, as the influence factors, relation solidarity level, environmental uncertainty, learning intension affect relationship learning, whilst special transaction assets influence information shared and relationship memory and have no effect on mutual understanding; second, relationship learning influence on relational performance and this influence relation becomes stronger if the relationship trust is higher.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.137-148
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• 2008

이 연구에서는 기존 연구에서 지식공유의 영향 요인을 살펴보고, 업무특성에 따라 영향요인이 지식공유에 미치는 영향을 검증해 보고자 한다. 구체적으로 개인적 요인, 관계적 요인, 구조적 요인이 지식공유의도에 미치는 영향을 분석하고자 하며, 공유지식의 형태를 업무적 지식과 비업무적 지식으로 나누고 이들이 지식공유에 미치는 영향에 대하여 실증적으로 연구하고자 한다. 이를 위하여 지식경영을 도입해서 활용하고 있는 국내기업의 조직구성원을 대상으로 설문조사를 실시하고자 한다.

• Journal of Industrial Convergence
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• v.20 no.1
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• pp.35-42
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• 2022

This study divided employee performance factors into individual, organizational, and institutional factors, and empirically analyzed their relationship with performance evaluation results. Based on the final 417 samples, the results using the SPSS and AMOS are summarized as follows. Among the performance factors, job satisfaction and a fair performance system showed a significant positive (+) relationship with the individual performance evaluation results, and it was difficult to find a clear correlation with stable interpersonal relationships. Job satisfaction (β= 0.432, t= 7.375^***) had the greatest impact, followed by a fair performance system (β= 0.127, t= 2.406^*). This can be said to be the case where the cause of performance is satisfaction with the job and the recognition that the organization's performance system is fair. However, it was found that stable interpersonal relationships, that is, interpersonal relationships that have smooth relationships with other people and are accompanied by psychological stability, are not a performance factor. Based on the empirical analysis results, a discussion on performance factors, implications of this study, and future research directions are presented.

• Journal of Global Scholars of Marketing Science
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• v.12
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• pp.77-97
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• 2003

The purpose of this study is to analyze how servant service factor of service marketing factors affects to customer's satisfaction, relationship quality, and commitment and consequently to see how these factors affect to revisit intention which is the hotel performance. The empirical results showed that technical factor and customer orientational factor had a significant influence on customer satisfaction and relationship quality, and functional factor affected to only relationship quality. Also customer and relationship quality had a significant influence, and commitment had a significant influence on revisit intention which is a performance factor. Specifically relationship quality built by the interrelationship between the purchasers and the suppliers showed higher influence than customer satisfaction's influence on the commitment. That is, when there is an interaction between trust on the employees and customer satisfaction, there is a greater synergy effect on the commitment. Although the degree of customer satisfaction is low, the commitment can be high with high effort of service providers. This implies that the attitude of service providers is the critical factor on the degree of commitment of service users.

• Proceedings of the Korea Database Society Conference
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• 2008.05a
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• pp.307-320
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• 2008

This study finds out the influence factor of knowledge sharing based on the viewpoint of the relationship central knowledge and inquires out the relationship between knowledge sharing and a knowledge activity performance. The related factor is set trust, openness communication and cooperation as independent variables. And the knowledge activity performance is set knowledge quality and user knowledge satisfaction as dependent variables which are influenced by knowledge sharing. This study proposes that to improve the organizational performance needs to manage not only knowledge, but also the users and surroundings.

• The Journal of the Korea Contents Association
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• v.20 no.4
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• pp.264-272
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• 2020

This study focused on the reality that the necessity to professionalize women marriage immigrants is increasing. The purpose of this study is to analyze the determinants of rural female marriage immigrants' entry into the specialized field. The factors are categorized into social and institutional factors. Based on the labor market segmentation theory, which finds the imbalance of the labor market in terms of institutional and structural factors, factors affecting rural female marriage immigrants entering managerial or professional occupations were set as social relation factors, cultural adaptation factors, and policy support experience factors. As a result of analysis, they are all found to have a statistically significant effect on rural female marriage immigrants entering managerial or professional occupations. The policy implications are that for rural immigrant women to grow into professionals, social relations and cultural learning capabilities, including language skills, need to be strengthened, as well as continued governmental support.

• Journal of Digital Convergence
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• v.13 no.11
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• pp.277-289
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• 2015

This study was designed to shed light on the influence of CRM strategies on relationship quality and customer loyalty in Convergence-type Kumdo training clubs. The survey tool used for this research are questionnaires. The lead-time was achieved over a period of 23 days from 7 July 2014 to July 30th. The resulting data were processed by means of frequency analysis, exploratory factor analysis, correlation analysis using SPSS 20.0 program. The findings acquired based on the aforementioned research methods and data analysis are as follows: First, CRM strategies had significant influences on satisfaction. Second, CRM strategies had significant influences on some of belief. Third, CRM strategies had not significant influences on commitment. Fourth, satisfaction and belief had significant influences on attitudinal loyalty and behavioral loyalty. Fifth, Convergence-type CRM strategies had significant influences on attitudinal loyalty and behavioral loyalty.

• Journal of the Korea Convergence Society
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• v.8 no.4
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• pp.255-264
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• 2017

The study is aimed to investigate the relationship between physical competence and physical education class satisfaction. For this purpose, 556 questionnaires were used for the final analysis by using convenience extraction method for middle and high school students. For statistical analysis, descriptive statistics for each factor were presented using PASW ver. 18.0 program, and exploratory factor analysis and reliability analysis were conducted for factor extraction and item internal consistency confirmation. Furthermore, a multiple regression analysis was conducted to clarify the relation between physical competence and satisfaction of class, and the results were as follows: First, feedback factors influenced the relationship between physical competence and teaching behavior. Second, athletic performance, victory, peer comparison factor, etc. influenced the relationship between physical competence and satisfaction of class. Third, the feedbacks and the experience factors influenced the relationship between the physical competence and the physical environment. Fourth, feedback factors also influenced the relationship between physical competence and athletic ability.

• Korean Journal of Social Welfare Studies
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• v.41 no.1
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• pp.281-306
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• 2010

The purpose of this study is to look for the factors that facilitate knowledge sharing among public official in the department of social welfare, and to find whether the intention to share knowledge influences the knowledge sharing. In order to accomplish the purpose of the research model, the independent variables were trust, openness in communication, anticipated reciprocal relationship, and efficacy. The intervening variable was intention to share knowledge, and the dependent variable was knowledge sharing. The significant finding that came out of this research model is that trust, anticipated reciprocal relationship and efficacy positively influenced the intention to share knowledge. Efficacy positively affected knowledge sharing. Intention to share knowledge had a significant influence on the knowledge sharing. According to the results of this study, in order to improve effective knowledge sharing in the public sector or in the private sector, we suggested that social workers have to consider why they should share knowledge in the social welfare organization. Social workers in the public sector or in the private sector must develop ways to share the knowledge possessed within the organization with the people who need that knowledge.

• Journal of Distribution Research
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• v.11 no.4
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• pp.97-124
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• 2006

This study investigates the relationship between the relationship marketing factors, relationship quality and store loyalty in retail specialty stores. The customization of a retail specialty store was found to be having a larger effect on relationship quality than other factors such as expertise, bonding and communication and the moderating effects of customer characteristic was found be having a larger effect on relationship quality all factors except to communication. The result of this study has some practical implications. First of all, the customization strategy for individual customers is needed because customers trusted employees who provide a customized service more. Second, the employees' expertise is important to obtain the trust of customers. Third, the findings of the study showed that the communication with employees did not affect the trust. Rather, customers more often want price discounts, useful information, other benefits related to transactions. The communication is also necessary to bond a strong relationship with customers, as well as to respond customer's requests immediately Fourth, the marketing managers of the store have to effectively manage the customer relationship with the special consideration to the customer's gender, transaction experience, and variety seeking disposition.