• Annual Conference on Human and Language Technology
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• 2018.10a
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• pp.367-370
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• 2018

웹 또는 모바일 사용자는 고객 센터에 구축된 자주 묻는 질문을 이용하여 원하는 서비스를 제공받는다. 그러나 자주 묻는 질문은 사용자가 직접 핵심어를 입력하여 검색된 결과 중 필요한 정보를 찾아야 하는 어려움이 있다. 이러한 문제를 해결하기 위해 본 논문에서는 사용자 질의를 입력 받아 질의에 해당하는 클래스를 분류해주는 문장 분류 모델을 제안한다. 제안모델은 웹이나 모바일 환경의 오타나 맞춤법 오류에 대한 강건함을 위해 자소 단위 합성곱 신경망을 사용한다. 그리고 기계 번역 이외에도 자연어 처리 부분에서 큰 성능 향상을 보여주는 주의 집중 방법과 클래스 임베딩을 이용한 문장 분류 시스템을 사용한다. 457개의 클래스 분류와 769개의 클래스 분류에 대한 실험 결과 Micro F1 점수 기준 81.32%, 61.11%의 성능을 보였다.

• Journal of Digital Contents Society
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• v.9 no.4
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• pp.717-723
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• 2008

Many of the domestic PC manufactures and professional PC repair shops are suffering from lack of efficient diagnostic database systems or CAD tools for diagnosis and repair of PCs. In order to solve this problem, a new diagnostic database system for PC maintenance and repair is presented in this paper. We can perform accurate and rapid diagnosis for the PCs with software and hardware troubles by using proposed database system and thus the number of customers who are satisfied with service results are to be increased. Furthermore our research outputs make it possible the experts in PC repair field accumulate maintenance techniques and enhance the reliability of performance evaluated by customers.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.8 no.5
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• pp.1-12
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• 2008

The multimedia streaming service in NGN architecture is not only to deliver video streaming (VoD, Broadcasting TV, etc.) but also to provide new services and service bundles, such as Triple Play (IPTV + VoIP + Internet). Among these services, Internet Protocol Television (IPTV) is becoming a convergence of communication, content, computing, as well as an integration of broadcasting and telecommunication services. In this paper, we addresses enhanced IPTV management scheme aspect of E2E from Home Network to Head End Center over NGN to support efficient service management with a full quality of service (QoS) guarantee.

• IE interfaces
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• v.18 no.3
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• pp.317-326
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• 2005

Staff scheduling is an important area, both from an academic and industrial point of view. It has become increasingly important as business becomes more service oriented and cost conscious in a global environment. There has been a lot of study to develop new and efficient staff scheduling models and methods. The purpose of this paper is not to develop new theoretical results but to develop a comprehensive user-friendly staffing model that can be applied to the real-world practice. The developed staffing software, OptStaff, provides the optimal configuration of the customer support center including the selection of customer support center locations, the allocation of staffs to each selected location, and schedules of staffs, so as to minimize the total cost while maximizing the customer satisfaction level. OptStaff also has capability to do scenario analysis by varying the levels of parameters and to create a variety of graphs and reports with user-friendly interfaces.

• Journal of the Korean Society for information Management
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• v.20 no.4 s.50
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• pp.113-134
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• 2003

With SDI service provided in libraries and information centers traditionally, this paper studies component technologies and structure of system platform in PIS(personalization information service based on the customized information service served currently in some institutions. The PIS system should provide relevant information as an output through the learning system analyzing user information searching behavior as an input value with personal profile information. To do it, this paper studies requirements and algorithms to develop PIS, and proposes learning system and recommendation system as core components in PIS.

• The Inventors News
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• no.46
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• pp.1-16
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• 2006

'2006 대한민국 여성 발명품 박람회' 개최/'발명의 달 5월' 행사 풍성히 열려/'제12회 여성발명 우수사례 발표회' 열려/;꽃꽃이 용기' 출원동향 급격히 늘어나/특허청 '소멸특허정보 서비스' 제공한다/김열 특허청 차장 승진 임명/BM 특허 출원, 개인은 줄고 기업은 늘고/5월부터 특허료, 우선심사신청료 인하/현장 스케치/특허청과 한국전력 기술.특허정보 공유 양해각서 체결/독일과 '장미전쟁', 한국 승리/'제34회 제네바 국제발명전'에서 전원 수상 기록/국제 특허 전문가 한 자리에 모였다/특허청, 해외지재권 침해 소송비용 지원/국가연구 개발사업 지원하는 'R&D 특허센터' 출범/'특허 고객 고층 해결 안방 서비스' 개시/한국특허정보원, 다양한 캠페인 통해 사회공헌 활동/특허청, 과학기술 전문인력 50명 특별채용/'특허기술이전 박람회' 개최/취업 위해 일본 기업에 IT특허 기술 유출/부조리 신고자에 포상금 지급/역사 속의 발명품/하루 10분 발명교실/특허Q&A/'주부에서 발명가로, 필요에 의해 발병이 시작됐습니다'/여주초등학교 발명교실/아이디어 착상 및 발명 기법/여성 발명 활동 더욱 장려해야/무리에의 마가린/세계 상표제도 더욱 가까워져/특허청,'아시아 특허정보 허브'로 급부상/'2006 발명 특허 페스티벌' 개최/지리적 명칭, 신문제호 상표등록 안된다/리빙 아이디어/특허기술사업화에 3천89척원 지원/'찾아가는 심사 서비스' 대리인 사무소까지 확대/문화콘텐츠 식별체계 첫 선 보여/한국여성발명협회 회원사 발명품 가이드/

• Journal of Information Management
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• v.42 no.4
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• pp.225-242
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• 2011

With the development of the IT and internet, companies try to use Blogs, Twitter, Facebook, smart phone for their marketing and customer relationship management. What is called social media marketing appear and it lead to new value creation to the company. However, until now most of libraries in Korea didn't have much interest in marketing and PR. In recent, libraries are starting to be interested in marketing and social network service. Library try to use social network service for marketing. This research introduces the various cases and status of using social network service for marketing in Korea and international library field, analyzes these cases from a marketing perspective. Finally, this research suggests the considerations and successful strategy for using social media marketing in library field.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.9
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• pp.5850-5858
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• 2015

This study empirically analyzed the effects of coaches' transformational leadership on customers' exercise flow and repurchase behavior. Using two hundred seventy-five questionnaires, first, charisma, individual consideration, and intellectual stimulation had a positive effect on cognitive and behavioral flow. Second, only individual consideration increased repurchase intention. Third, cognitive flow promoted repurchase intention, but behavioral flow was not statistically significant. Lastly, there was no indirect effect on the relationship among the variables. The results may prove valuable to coaches' understanding how to enhance customers' exercise flow and may improve marketers' strategic planning decisions to attain organizational goals.

• The Korean Journal of Health Service Management
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• v.5 no.2
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• pp.187-197
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• 2011

The purpose of this study is to analyze factors related to the job stress experienced by call center employees at public institutions, so as to provide basic data to relieve work-related stress and enhance the job satisfaction of such employees. To promote objectivity and representation, the study was conducted by way of survey, the subjects being call center employees in 8 public institutions that operate call centers, which are located in the Busan and Seoul areas. Of the 240 surveys distributed, 196 were collected and 173 of those were used for analysis after eliminating 25 with insufficient responses. The results of this study are as follows. First, in terms of general properties, it was determined that employees with higher levels of education and families to support had greater job stress. second, in terms of job-related properties, employees who were unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues had greater job stress. In terms of the group that was satisfied compared with the group that was unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues, regular workers had less job stress than irregular workers.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.3
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• pp.702-709
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• 2008

In this paper, Developed u-Marketing system prototype based on location base service could offer because this treatise combines personalized and mobility. It is u-Marketing system takes advantage of u-LBS base skill to support marketing that is old Mobile more efficiently u-marketing call center. If it was marketing in spam way that marketing to be Mobile passes public information contents one-sidely to unspecificness many customers so far, u-Marketing system takes advantage of u-LBS base skill-marketing system is u-marketing system of location base that can take advantage of subscriber's location information through portable phone or GPS with transfer telegraph operator adulterating member's distinction of sex, age, residential district, profession and support satisfied article ordered style Target marketing.