• Culinary science and hospitality research
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• v.21 no.5
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• pp.180-191
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• 2015

This study attempted to identify the relationships among perceived value (hedonic and utilitarian values), consumption emotions, and satisfaction. In addition, this study also tested the relationships of measurement items of these variables. The data were collected from American restaurant diners who have experienced any Asian restaurants within the last 30 days. A total of 435 responses was used for data analysis. Descriptive statistics, principal component analysis, reliability test, and regression analysis were utilized to analyze the data. The results found that hedonic value influenced positive emotions and satisfaction. Utilitarian value increased positive emotions and satisfaction while decreases negative emotions. In addition, positive emotions increased customer satisfaction; negative emotions decreased customer satisfaction. In the measurement level, traditional music, traditional aspects of food, and restaurant layout of hedonic value influenced positive emotions and interior design had an impact on customer satisfaction. On the other hand, food taste and healthy food option of utilitarian value influenced positive emotions and satisfaction; only food taste was negatively related to negative emotions. Managerial implications were provided.

• Journal of Navigation and Port Research
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• v.38 no.5
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• pp.519-525
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• 2014

The study was to investigate the effect of the environmental factor on the emotion and satisfaction at the waiting lounge of the Busan International Cruise Terminal. This study focus on tourist at the waiting area in the Busan International Cruise Terminal. The data was collected through self-administered questionnaires and the research performed to face-to-face interview. For data analysis, used SPSS 18.0 and AMOS 18.0 of a structural equation model. The results of the study were found as follows: first, the physical environmental factor of the lounge influenced on the positive emotion. Second, the social factor affected the positive emotion. Finally, emotion affected the positive satisfaction. This study suggested that environmental factor was totally affected by emotion and thus environmental management depended on an individual characteristics of the individual place. The port authority will need more efforts to make a better waiting lounge setting for higher tourist satisfaction.

• The Journal of the Korea Contents Association
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• v.9 no.6
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• pp.344-356
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• 2009

The purpose of this paper is to identify the causal role both emotionally based satisfaction and service reputation by examining the relationships among each dimensions of service quality, cognitive satisfaction, emotionally based satisfaction, service reputation and service loyalty in mobile telecommunication company. The results of the study are as follows: First, conviction quality had not influence on both cognitive satisfaction and emotionally based satisfaction, but tangibles quality had more influence on cognitive satisfaction than emotionally based satisfaction and responsiveness quality had more influence on emotionally based satisfaction than cognitive satisfaction. It found that there was a significant positive relationship between dimensions of the service quality, cognitive satisfaction and emotionally based satisfaction, and dimensions of the service quality affect satisfaction either directly or indirectly through emotion. Second, consumer satisfaction had more effect on service loyalty through service reputation than direct effect. Therefore, service loyalty can be build by increasing emotionally based satisfaction and service reputation to customer who is perceived as good service.

• Cross-Cultural Studies
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• v.53
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• pp.219-249
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• 2018

This essay attempts a historical examination of educational function of the novel. It pays attention to the eighteenth century sentimentalism, and its historical vicissitudes up to early twenties century. The eighteenth century is the period in which debates on the nature of emotion and its moral and aesthetic role have passionately taken place and the modern paradigm of thought on affect has been formed. This is why "affect revival phenomenon" in the late twenties century goes back to this period. This essay finds in Adam Smith the most sophisticated arguments on sympathy in their relation to the development of the novel; it examines the relationship of Smith's argument with modern novel in the tradition of sentimentalism, and its revision in modernist novel. Through this examination, it discusses how cognitive and non-cognitive approaches, the two representative positions in contemporary thinking on emotion/affect, have revised and transformed the eighteenth century sentimentalism.

• The Journal of the Korea Contents Association
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• v.19 no.6
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• pp.541-552
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• 2019

Recently, social welfare officers are suffering from a lot of job stress due to increasing work and are carrying out emotional labor. This study assessed the effect of emotional labor on the quality of welfare service through a questionnaire survey on 937 civil servants in Sejong city and Chungcheongnam-do provinces. First, social welfare officers experienced more than average level of emotional labor, and they performed more internal behavior than surface behavior. Second, the services provided by the social welfare officers were higher than usual, followed by tangibility, assurance, reliability, empathy, and responsiveness. Third, deeping acting had a positive (+) influence on service quality among the sub-factors of emotional labor. In other words, the quality of service increases as the emotional state itself changes, On the other hand, deeping acting did not affect service quality. In the future, policy responses to excessive work burden of social welfare officers should be needed and a manual for responding to emotional labor should be provided.

• Journal of Cadastre & Land InformatiX
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• v.49 no.1
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• pp.65-84
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• 2019

This study attempted to predict citizens' emotions regarding mortgage rates using machine learning algorithms. To accomplish the research purpose, I reviewed the related literature and then set up two research questions. To find the answers to the research questions, I classified emotions according to Akman's classification and then predicted citizens' emotions on mortgage rates using six machine learning algorithms. The results showed that AdaBoost was the best classifier in all evaluation categories. However, the performance level of Naive Bayes was found to be lower than those of other classifiers. Also, this study conducted a ROC analysis to identify which classifier predicts each emotion category well. The results demonstrated that AdaBoost was the best predictor of the residents' emotions on home mortgage rates in all emotion categories. However, in the sadness class, the performance levels of the six algorithms used in this study were much lower than those in the other emotion categories.

• Communications of Mathematical Education
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• v.33 no.3
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• pp.181-205
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• 2019

This study analyzed how university students' motivations for learning mathematics and emotions for learning mathematics occur and how they relate to each other by introducing the factor called needs in the particular context of mathematics learning, mathematics class centered on peer discussions. We conceptualized the key concepts of the study, motivation for learning mathematics and emotion for learning mathematics. Based on them, we drew specific ways to observe motivation and emotion for learning mathematics and conduct the research. As a result, motivations for learning mathematics occurred to satisfy some needs. Also, positive emotions for learning mathematics occurred when some needs were satisfied, whereas negative emotion for learning mathematics occurred when some needs were not satisfied. Furthermore, when the needs leading to motivations for leaning mathematics were satisfied, positive emotions for learning mathematics occurred. The unfulfilled needs leading to negative emotions for learning mathematics make motivations for learning mathematics occur to satisfy those needs.

• Journal of the Korea Convergence Society
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• v.12 no.4
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• pp.369-375
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• 2021

The study explores the kinds of emotions freshmen in South Korea universities experience. Specifically, the study examines their emotional experiences on level-differentiated classes, team-teaching by native speakers and Korean professors, and communicative activities. 327 freshmen participated in the survey based on 'Academic Emotions Questionnaire (AEQ)' and the statistical results are as follows: Firstly, research showed that the participants in advanced classes feel higher negative emotions such as 'worries' and 'boredom' than those of beginner and intermediated classes (P < .05). Secondly, participants feel higher level of 'fun', 'satisfaction' and lower level for 'boredom' in the native speaker classes than those of Korean professors (P < .001). Thirdly, participants feel games are the most 'fun' and 'satisfying', while presentations are viewed as the most 'worrying' and 'boring' among the communicative activities (P < .001). Finally, the pedagogical implications and suggestions are discussed.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.24 no.8
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• pp.1064-1070
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• 2020

In Korea, video-based news broadcasters are primarily classified into terrestrial broadcasters, general programming cable broadcasters and YouTube broadcasters. Recently, news broadcasters get subjective while targeting the desired specific audience. This violates normative expectations of impartiality and neutrality on journalism from its audience. This phenomenon may have a negative impact on audience perceptions of issues. This study examined whether broadcast news reporting conveys emotions and if so, how news broadcasters differ according to emotion type. Emotion types were classified into neutrality, happiness, sadness and anger using a convolutional neural network which is a class of deep neural networks. Results showed that news anchors or reporters tend to express their emotions during TV broadcasts regardless of broadcast systems. This study provides the first quantative investigation of emotions in broadcasting news. In addition, this study is the first deep learning-based approach to emotion analysis of broadcasting news.

• Journal of the Korea Convergence Society
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• v.12 no.3
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• pp.287-295
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• 2021

This study was conducted to determine the mediating effect of reciprocity in the relationship between emotional labor and turnover intention of clinical nurses. The subjects were nurses from hospitals with over 300 beds in G city, and 197 data were analyzed. Data were analyzed t-test, ANOVA, Pearson correlation analysis, and multiple regression analysis. As a result, the turnover intention showed a positive correlation with emotional labor and a negative correlation with reciprocity. The emotional labor showed a negative correlation with reciprocity. Reciprocity showed a partial mediating effect between emotional labor and turnover intention. The higher the emotional labor and the lower the sub-factors of reciprocity, the higher the intention to turnover. Therefore, although it is important to reduce emotional labor in order to reduce the intention of the organization to turn away from clinical nurses experiencing emotional labor, it suggests that efforts to improve reciprocity and to prepare management plan are important.