Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Mediating Effect of Reciprocity in the Relationship between Emotional Labor and Turnover Intension of Clinical Nurses

임상간호사의 감정노동과 이직의도: 호혜성의 매개효과

  • Kim, Eun-A (Dept. of Nursing Science, Dongshin University)
  • Received : 2020.11.25
  • Accepted : 2021.03.20
  • Published : 2021.03.28
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Abstract

This study was conducted to determine the mediating effect of reciprocity in the relationship between emotional labor and turnover intention of clinical nurses. The subjects were nurses from hospitals with over 300 beds in G city, and 197 data were analyzed. Data were analyzed t-test, ANOVA, Pearson correlation analysis, and multiple regression analysis. As a result, the turnover intention showed a positive correlation with emotional labor and a negative correlation with reciprocity. The emotional labor showed a negative correlation with reciprocity. Reciprocity showed a partial mediating effect between emotional labor and turnover intention. The higher the emotional labor and the lower the sub-factors of reciprocity, the higher the intention to turnover. Therefore, although it is important to reduce emotional labor in order to reduce the intention of the organization to turn away from clinical nurses experiencing emotional labor, it suggests that efforts to improve reciprocity and to prepare management plan are important.

본 연구는 임상 간호사의 감정노동과 이직의도와의 관계에서 호혜성의 매개효과를 규명하기 위한 목적으로 시행되었다. G시 소재 300병상 이상 규모의 병원 간호사를 대상으로, 최종 197명의 자료를 분석하였다. 수집된 자료로 기술 통계, t-test, ANOVA, Pearson 상관분석 및 다중회귀분석을 실시하였다. 연구결과, 이직의도는 감정노동과 정적상관, 호혜성과는 부적 상관을 보였고, 감정노동은 호혜성과 부적상관를 보였다. 호혜성의 하위요인들은 감정노동과 이직의도 사이에서 부분매개효과를 나타냈으며, 감정노동이 높을수록, 호혜성의 하위요인들이 낮을수록 이직의도가 높아졌다. 따라서 조직이 감정노동을 경험하는 임상간호사의 이직의도를 감소시키기 위해서는 감정노동을 감소시키는 것도 중요하지만, 호혜성 증진을 위한 노력과 관리방안 마련이 중요함을 시사한다.

Keywords

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