Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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A Design of Service Science Degree Program

서비스학 학위과정 프로그램개발 연구

  • Kim, Hyunsoo (School of Business Administration, Kookmin University)
  • Received : 2018.06.25
  • Accepted : 2018.09.18
  • Published : 2018.09.30
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Abstract

In this study, we conducted an exploratory study for designing service science as a degree program that will lead the 21st century. In the new era, the convergence of industries is accelerating and the mobility of the profession is greatly increased, so the talents to be trained in higher education will be greatly changed. We must cultivate human resources capable of creating their own jobs through competency development and cultivate talented individuals who can demonstrate creative initiative in the ecosystem where the boundaries between industries are dismantled. To this end, it is required to switch from the existing vertical majors and systems to horizontal majors, and service majors are expected to play a key role in this transition. In this study, we designed the service science degree program reflecting the changes of the new economy and reflecting the demand of the new education. The service science curriculum provides an analysis as it can award a degree as an independent major, or may serve as a sub-major or an associate major with existing majors. Service studies are expected to play the most effective role in cultivating the capabilities defined by the 21st century human resources in the World Economic Forum.

본 연구는 21세기를 선도할 학문인 서비스학을 학위과정 프로그램으로 설계하기 위한 탐색적 연구를 수행하였다. 새 시대는 산업간 융합이 가속화되고 직업의 이동성이 크게 증가하는 시대이므로, 고등교육에서 양성해야하는 인재상도 크게 달라지게 된다. 역량 개발을 통해 자신의 직업을 창조할 수 있는 인재를 양성해야하며, 산업간 경계가 해체된 생태계에서 창조적 주도성을 발휘할 수 있는 인재를 양성해야 한다. 이를 위해서는 기존의 수직적 전공 학과체제에서 수평적 연계전공 체제로의 전환이 요구되며, 서비스학은 이러한 전환을 위한 핵심 프로그램으로서 역할이 기대된다. 본 연구에서는 이러한 신경제사회의 변화를 반영하고 신교육수요를 반영하여 서비스학 학위 프로그램을 설계하였다. 서비스학 프로그램은 독립전공으로서 학위를 수여할 수도 있고, 기존 전공들과의 연계전공으로서 또는 부전공으로서 역할을 수행할 수도 있으므로, 이에 대한 분석을 제시하였다. 서비스학은 세계경제포럼에서 21세기 인재상으로 정의한 역량을 가장 효과적으로 배양하는 학문으로서 역할이 기대되므로, 향후 연구에서 교육 내용과 방법론에 대한 심화 연구가 필요하다.

Keywords

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Fig. 1-1. Paradigm Shift of Educational Service

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Fig. 1-2. A New Employment Structure Model

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Fig. 2-1. World Economic Growth Trend

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Fig. 3-1. The 1st Year Program

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Fig. 3-2. The 2nd Year Program

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Fig. 3-3. The 3rd-4th Year Program Design

Tab. 1-1. Human Competency for 21st Century

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Tab. 2-1. Degree Program Design Philosophy for 21st Century

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Tab. 3-1. An Overview of Service Science Degree Program

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References

  1. Kim, Hyunsoo (2018a) New Management of Management, Kookmin University Press,
  2. Kim, Hyunsoo(2018b), A New Model of Educational service in the Service Era, Journal of Service Research and Studies, Vol.8, No.2, Jun. 2018, pp.25-39 https://doi.org/10.18807/JSRS.2018.8.2.025
  3. Kim, Hyunsoo(2016), A Study on Accelerating Service Economy by the 4th Industrial Revolution, Journal of Service Research and Studies, Vol.6, No.3, Sept. 2016, pp.15-28 https://doi.org/10.18807/JSRS.2016.6.3.015
  4. Kim, Hyunsoo(2015), A Suggestion on the New Service Research Framework, Journal of Service Research and Studies, Vol.5, No.2, Sept. 2015, pp.199-216 https://doi.org/10.18807/jsrs.2015.5.2.199
  5. The Service Korea Initiative(2016a), An Introduction to Service Science, in Proceedings of Service Korea Initiative 2016 Conference, The Service Korea Initiative, Oct. 2016, pp.280-285
  6. The Service Korea Initiative(2016b), An Introduction to Service Management, in Proceedings of Service Korea Initiative 2016 Conference, The Service Korea Initiative, Oct. 2016, pp.286-290
  7. The Society of Service Science(2015), A Vision Statement for Service Korea Initiative, in Proceedings of Service Korea Initiative 2015 Conference, The Society of Service Science, Dec. 2015, pp.42-47
  8. World Economic Forum(2016), New Vision for Education: Unlocking the potential of Technology
  9. https://www.minerva.kgi.edu/