Journal of Digital Contents Society (디지털콘텐츠학회 논문지)

Digital Contents Society (한국디지털콘텐츠학회)
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The Effect of Popularity and Manual Service of Smartphone on Technostress

스마트폰의 대중성과 매뉴얼서비스가 테크노스트레스에 미치는 영향

  • Lee, Kyeong-Rak (School of Business Administration & Free21+ e-Service Team, Chonnam National University) ;
  • Lee, Sang-Joon (School of Business Administration & Free21+ e-Service Team, Chonnam National University)
  • 이경락 (전남대학교 경영학부, 공짜21 플러스 e-서비스 팀) ;
  • 이상준 (전남대학교 경영학부, 공짜21 플러스 e-서비스 팀)
  • Received : 2017.09.21
  • Accepted : 2017.10.25
  • Published : 2017.10.31
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Abstract

As a result of the development of information and communication technology and the negative phenomenon of using smart devices including smart phones, many people are stressed. In this paper, we examine the effect of independent variables(mobile use ability, technical limit, speed of change, popularity) and control variables(manual service) on technostresses, which is derived from previous studies conducted from the negative viewpoint of existing information technology. For empirical analysis, empirical data were collected from a total of 206 individuals, and hypothesis tests were conducted using AMOS 22.0. In addition, by the qualitative research, we have examined smartphone usage and the technostress of smartphone usage. Focus group interviews were conducted with 24 ordinary people who purchased and used smartphones in order to verify the user's response to the smartphone user manual service.

정보통신기술의 발전과 스마트폰을 비롯한 스마트 기기 사용에 대한 부정적 현상들의 일환으로 사용자들이 스트레스를 겪고 있다. 본 논문에서는 기존 정보기술의 부정적 관점에서 수행된 선행연구들에서 언급된 독립 변수(모바일사용능력, 기술적 한계, 변화의 속도, 대중성)와, 조절변수(매뉴얼 사용)가 테크노스트레스에 어떠한 영향을 미치는지 연구하였다. 실증분석을 위해 총 206명으로부터 실증자료를 수집하고, AMOS 22.0을 이용하여 가설검증을 실시하였다. 또한, 질적 연구를 통해 스마트폰 사용 행태와 스마트폰 사용상에 느끼는 테크노스트레스를 살펴보았다. 스마트폰 사용상에 느끼는 테크노스트레스와 사용자 매뉴얼에 대한 사용자의 반응을 확인하기 위하여, 스마트폰을 구매하여 사용하고 있는 일반인 24명을 대상으로 포커스 그룹 인터뷰를 수행하였다.

Keywords

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