DOI QR코드

DOI QR Code

Influence of Clinical Nurses' Work Environment and Emotional Labor on Happiness Index

임상간호사의 간호업무환경, 감정노동이 행복지수에 미치는 영향

  • 주은주 (가야대학교 간호학과 대학원) ;
  • 권영채 (가야대학교 간호학과) ;
  • 남문희 (대동대학교 간호학과)
  • Received : 2015.02.11
  • Accepted : 2015.03.24
  • Published : 2015.03.31

Abstract

Purpose: This study was conducted to identify correlations in hospital nurses' work environment, emotional labor and happiness index to provide basic resources for nurses' happiness at work. Methods: Resources were gathered from 291 nurses who agreed to participate. Random sampling of nurses in nine hospitals in G-do was done between July 15 and August 14, 2014. Data were analyzed using ${\chi}^2$ tests, independent t-test, One-way ANOVA, Pearson correlation coefficients and multiple hierarchical regression with SPSS/WIN 18.0. Results: Mean scores (scale of 5) were nurses' work environment, 2.81, emotional labor, 3.24, and happiness index, 2.94. There were significant differences on the happiness index for: age, marriage, children, clinical experience, position, payment, and future work plans and a negative correlation between work environment and emotional labor, emotional labor and happiness index but a positive correlation between happiness index and work environment. Happiness index was influenced by work environment, emotional labor, future work plans. Explanatory power of these variables was 26%. Conclusion: Based on the findings of this study, so it is necessary to improve the work environment and reduce the frequency of emotional labor in order to increase the happiness index of hospital nurses.

Keywords

References

  1. Lee NC. A study on the structure of quality of life in OECD member countries. Health and Social Welfare Review. 2012; 32(2):5-40.
  2. Diener E. Subjective Well-Being. Psychological Bulletin. 1984; 95(3):542-575. https://doi.org/10.1037/0033-2909.95.3.542
  3. Kim IS. The Role of self-efficacy and social support in the relationship between emotional Labor and burn out, turn over intention among hospital nurses. Journal Korean Academy of Nursing Administration. 2009:4(4):515-526.
  4. Shin HS. Effect of emotional labor on burnout and job satisfaction. The Journal of the Korea Contents Association 2012; 12(7):415-424. http://dx.doi.org/10.5392/JKCA.2012.12.07.415
  5. Joung MS, Kim KJ. A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean Journal of Hospital Management. 2006;11(4):1-18.
  6. Kim BS, Kim MH, Lee IS, Jeong MG. The impact of hotel foodservice employee's emotional labor on level of service delivery: Focused on the mediating effect of supervisor's emotional intelligence and social supports. The Foodservice Management Society of Korea. Journal of Foodservice Management. 2010;13(5):319-340.
  7. Kim HO. A study on the emotional labor of emergency room nurses [master's thesis]. Daejeon: Eulji University, Korea; 2013.
  8. Sung MH, Kim HJ, Han YM. A study of health status and job satisfaction of nurses on day shift and nurses on night shift. Journal Korean Academy of Nursing Administration. 2007; 13(1):32-39
  9. Kang KN. Factors influencing turnover intention of nurses in small-medium sized hospitals. Journal Korean Academy of Nursing Administration. 2012;18:155-165. http://dx.doi.org/10.11111/jkana.2012.18.2.155
  10. Kutney-Lee A, McHugh MD, Sloane DM, Cimiotti JP, Flynn L, Neff DF, et al. Nursing: A key to patient satisfaction. Health Affairs (Project Hope). 2009;28(4):w669-677. http://dx.doi.org/10.1377/hlthaff.28.4.w669
  11. Geounuppakul M, Tounprommarat A, Prinpijarn A. Factor influencing happiness in personnel working at Boromarajonani College Nursing Bangkok Thailand [Internet]. 2009 [cited 2012 September 22]. Available from: http://www.statssa.gov.za/isi2009/ScientificProgramme/IPMS/0602.pdf
  12. Boonyarak K. Factors predicting to work happiness of professional nurses [Internet]. 2012 [cited 2012 September 22]. Available from: http://www.stti.iupui.edu/pp07/convention11/Boonyarak_Kongkwan.pdf
  13. Van Bogaert P, Clarke S, Vermeyen K, Meulemans H, Van de Heyning P. Practice environments and their associations with nurse-reported outcomes in Belgian hospitals: development and validation of a Dutch adaptation of the revised nursing work index. International Journal of Nursing Studies. 2009;46 (1):55-64. http://dx.doi.org/10.1016/j.ijnurstu.2008.07.009
  14. Nam MH, Kwon YC. Factors influencing happiness index of hospital nurses. Journal of Korean Academy of Nursing Administration. 2013;19(3):329-339. http://dx.doi.org/10.11111/jkana.2013.19.3.329
  15. Westerman JW, Simmons BL. The effects of work environment on the personality-performance relationship: An exploratory study. Journal of Managerial Issues. 2007;19(2):288-305.
  16. Lake ET. Development of the practice environment scale of the nursing work index. Research in Nursing & Health. 2002; 25(3):176-188. http://dx.doi.org/10.1002/nur.10032
  17. Hochschild AR. Emotion work, feeling rules and social structure. American Journal of Sociology. 1979;85(3):551-575. http://dx.doi.org/10.1086/227049
  18. Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review. 1996;21(4):986-1010. http://dx.doi.org/10.2307/259161
  19. Song YJ. A study on the effect of emotional hardship on job satisfaction and turnover of nurses [master's thesis]. Seoul: The Catholic University of Korea; 2011.
  20. OECD. OECD Better Index: create your better life index [Internet]. [cited 2012 December 2]. Available from: http://www.oecdbetterlifeindex.org
  21. Er KS, Hur HK, Kim KK, Cho YJ, Kim EH, Kim SJ. The relationship between job characteristics, job satisfaction, and intents to leave among hospital nurses. Journal of Korean Clinical Nursing Research. 2004;9(2):81-92.
  22. Jang GS, Lee MH, Kim IS, Hong YM, Ha NS, Gong BH, et al. Ethics & profession of nursing. Revised ed. Seoul: Hyunmunsa; 2009.
  23. Chu HK. The level of happiness index and determining factors [dissertation]. Gimhae: Inje University; 2005.
  24. Kim JK, Kim MJ, Kim SY, Yu M, Lee KA. Effects of general hospital nurses' work environment on job embeddedness and burnout. Journal of Korean Academy of Nursing Administration. 2014;20(1):69-81. http://dx.doi.org/10.11111/jkana.2014.20.1.69
  25. An MS. The predictive factors Influencing turnover rate of nurses at medium-sized hospital (mainly focused on the correlation between turnover intention and practice environment or job satisfaction) [master's thesis]. Incheon: Gachon University; 2012.
  26. Kim SH, Lee MA. Effects of emotional labor and communication competence on turnover intention in nurses. Journal of Korean Academy of Nursing Administration 2014;20(3):332-341. http://dx.doi.org/10.11111/jkana.2014.20.3.332
  27. Lee KJ, Lee E. The relationship of emotional labor, empowerment, job burnout and turnover intention of clinical nurses. Korean Journal of Occupational Health Nursing 2011;20(2): 130-142. http://dx.doi.org/10.5807/kjohn.2011.20.2.130
  28. Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, et al. The degrees of emotional labor and the its related factors among clinical nurses. Journal of Korean Clinical Nursing Research. 2009;15(2):23-35.
  29. Sung KW. Comparison between nursing home nurses and hospital nurses for emotional labor and job satisfaction. Journal of Korean Gerontological Nursing. 2012;14(1):40-49.

Cited by

  1. Effects of emotional labor, job stress and burnout on somatization in nurses : In convergence era vol.13, pp.10, 2015, https://doi.org/10.14400/JDC.2015.13.10.415
  2. Relations between Clinical practice Emotional labor, Self esteem and Major Satisfaction of among Nursing Students vol.14, pp.1, 2016, https://doi.org/10.14400/JDC.2016.14.1.263
  3. The Effect of Emotional Labor of Clinical Practice, Self-esteem and Clinical Practice Satisfaction on Professional Identity in Nursing Students vol.22, pp.4, 2016, https://doi.org/10.5977/jkasne.2016.22.4.527
  4. Influence of Emotional Labor, Nursing Work Environment, and Self-efficacy on Happiness Index among National Psychiatric Hospital Nurses in Korea vol.26, pp.1, 2017, https://doi.org/10.12934/jkpmhn.2017.26.1.46
  5. Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses vol.22, pp.2, 2016, https://doi.org/10.11111/jkana.2016.22.2.119
  6. 중소병원 간호사의 양생과 행복에 관한 연구 vol.21, pp.2, 2015, https://doi.org/10.14370/jewnr.2015.21.2.85
  7. 융복합 관점에서 임상간호사들의 감정노동, 직무소진, 사회적 지지, 이직의도의 관계 vol.14, pp.8, 2016, https://doi.org/10.14400/jdc.2016.14.8.331
  8. 임상간호사의 감정노동과 행복감의 관계에서 회복탄력성의 매개효과 vol.26, pp.1, 2015, https://doi.org/10.5807/kjohn.2017.26.1.40
  9. 지방 중소병원 간호사의 간호업무환경과 조직공정성이 직무배태성에 미치는 영향 vol.15, pp.12, 2015, https://doi.org/10.14400/jdc.2017.15.12.369
  10. 간호사 행복에 대한 국내 연구 동향 vol.4, pp.1, 2015, https://doi.org/10.17703/jcct.2018.4.1.201
  11. 종합병원 간호사의 부서별 사회심리적 업무환경이 직무만족에 미치는 영향 vol.12, pp.1, 2015, https://doi.org/10.12811/kshsm.2018.12.1.047
  12. Predictors of happiness among Iranian nurses vol.5, pp.3, 2018, https://doi.org/10.1016/j.ijnss.2018.06.008
  13. 종합병원 간호사의 피로, 건강지각 및 행복이 건강증진행위에 미치는 영향 vol.19, pp.8, 2015, https://doi.org/10.5762/kais.2018.19.8.456
  14. 치과위생사의 행복지수에 영향을 미치는 요인에 관한 융합연구 vol.9, pp.12, 2015, https://doi.org/10.15207/jkcs.2018.9.12.075
  15. 간호사의 행복감과 임파워먼트가 간호업무성과에 미치는 영향 vol.21, pp.1, 2015, https://doi.org/10.5762/kais.2020.21.1.112
  16. Factors associated with the general well‐being of nurses in a tertiary Chinese hospital: A cross‐sectional study vol.28, pp.3, 2015, https://doi.org/10.1111/jonm.12954
  17. 임상간호사의 감정노동과 직무만족 관계에서 긍정심리자본의 매개효과 vol.21, pp.4, 2020, https://doi.org/10.5762/kais.2020.21.4.400
  18. A cross-sectional study on the pursuit of happiness among healthcare workers in the context of health systems strengthening: The case of Meru County, Kenya. vol.10, pp.None, 2015, https://doi.org/10.12688/f1000research.51203.2
  19. 중소병원 간호사가 인식하는 행복감, 임상간호인성 및 직무만족도와의 관계에 관한 융합연구 vol.12, pp.1, 2015, https://doi.org/10.15207/jkcs.2021.12.1.353
  20. The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis vol.13, pp.21, 2015, https://doi.org/10.3390/su132111634