• 제목/요약/키워드: service brand

검색결과 896건 처리시간 0.027초

겨울철 잠옷이용실태와 구매시 평가기준 (Using and Evaluative Criteria for Purchasing of Sleepwear in Winter)

  • 권수애;최종명;김은영
    • 한국생활과학회지
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    • 제10권1호
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    • pp.101-111
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    • 2001
  • The purpose of this study was to investigate using and evaluative criteria for purchasing of sleepwear in winter. Subjects were 523 males and females aged from twenties to fifties, living in Chongju and Taejon. For data analysis, frequency, descriptive analysis, t-test, and F-test were used. The results are as follows. First, the ownership of sleepwear was sweat suits with zippered top, pajamas, T-shirts/pants, underwear, and nightgown in order. The mean of using sweat suits was used the highest, and subjects used more home wear than sleepwear in winter. Second, the using or sleepwear had a significant difference in cold-sensitiveness and body types. Cold-sensitive group used sweat suit and T-shirts/pants more than cold-insensitive group. Also, groups who are thin wore sweat suit the most while groups who are corpulent, used underwear the most when they slept. Third, subjects, who are married women and use bed, used nightgown, but pajamas were used by groups who are older, married, and professional. Sweat suits and T-shirts/pants were used the most by single aged twenties. Forth, consumers considered the wearing comfort when they purchased sleepwear for winter, and they evaluated washing/management, fabric, design/style, economic, service, brand, and others' response in order, for judging the quality of sleepwear. Also, the evaluative criteria had a significant difference in demographic variables such as sex, occupation, and marital state. These results implied that sleepwear would be needed for winter in terms of behavioral temperature regulation. Especially, cold-sensitive and thin group would wear knitted and two-piece sleepwear for thermal comfort when they sleep in winter. Also, Using and evaluative criteria of sleepwear would be different in demographic characteristics. For winter, sleepwear should be develop based on physiologic as well as demographic variables.

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호텔종사원의 교육훈련프로그램에 대한 중요도와 만족도 분석 (Education-Training Program for Hotel Employees by Importance Performance Analysis)

  • 박재완
    • 한국산학기술학회논문지
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    • 제15권11호
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    • pp.6604-6612
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    • 2014
  • 본 연구는 호텔 교육훈련 프로그램 운영의 기초자료를 제공하기 위하여 호텔종사원을 대상으로 중요도-만족도 분석을 실시하여 그 결과를 바탕으로 교육훈련 프로그램 운영방안을 제시하는 것이다. 연구목적을 달성하기 위하여 실증분석을 실시하였으며 수도권의 특급호텔에 근무하고 있는 종사원을 대상으로 219부를 본 연구에 활용하였다. 본 연구의 주요결과는 다음과 같다 첫째, 호텔종사원 교육훈련 프로그램에 대한 중요도와 만족도 분석결과 중요도 항목에서는 서비스품질교육 요인인 '고객접객교육(4.29, 1위)'과 만족도에서는 자기계발교육 요인인 '자기개발교육(3.65, 1위)'이 가장 높은 순위로 조사되었다. 둘째, 중요도 값이 만족도 값보다 모두 높게 나타나 종사원들은 전반적으로 교육훈련 프로그램에 대한 인식이 만족스럽지 못한 것으로 나타났다. 셋째, IPA(Importance Performance Analysis) 분석결과 향후 집중해야 할 중점개선 부분은 서비스 품질요인인 '예절교육', '테이블매너교육', '개인위생교육' 등의 항목과 외국어교육 요인인 '중국어교육' 항목으로 조사되었다.

체면 관점에서 본 동서양 소비자들의 소비행동에 관한 고찰: 비교문화 접근방법 (An Investigation of Chemyon on Consumption Behavior of Asian and Western Consumers: Cross-Cultural Comparative Approach)

  • 김영두
    • 산경연구논집
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    • 제10권5호
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    • pp.37-47
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    • 2019
  • Purpose - It is well known that chemyon, referred to by Westerners as face, naturally penetrates the daily life of Asians and influences their cognition, emotion, and behavior. Studies related to chemyon have been conducted in marketing and consumer behavior fields (e.g., luxury products or brands, service failure and recovery, brand preferences, consumer decision making, wedding ceremony, gift giving). A bulk of studies demonstrate that chemyon influences consumption behavior in Asian consumers. Although chemyon significantly influences consumption behavior of Asian consumers, it is also a cultural phenomenon that is not completely explained within the Western viewpoint. Whereas a number of researchers have approached cross-cultural studies of Asian and Western consumers, a limited number of studies have examined it from the perspective of chemyom. The purpose of this study is to compare the phenomenon that chemyon (face) not only affects the consumption behavior of Asia and the West universally (pan-culturally), but also distinctively (culture-specifically). That is, the purpose of this study is to describe that chemyon (face) is not only a culture-specific phenomenon but also a universal phenomenon in the consumption behavior of Asian and Western consumers, even though the extent that chemyon (face) impacts consumption behavior is differentiated. This study aims to understand commonalities and differences between Asian and Western consumption behavior in terms of chemyon (face), and to suggest how to enhance marketing effectiveness in a global market based on understanding the consumption behavior of Asia and the West. Research design, data, and methodology - Using systematic literature review and meta-analysis, this study investigates consumption behavior of Asian and Western consumers from the perspective of chemyon (face). Systematic literature review was used to compare face (chemyon) consumption of Western consumers with that of Asian consumers. To verify systematic literature review, meta-analysis was also accomplished. Results - First, the influence of face (chemyon) on consumption behavior is observed in Western consumers as well as Asian consumers. Second, Asian consumers are more influenced by face (chemyon) than Western consumers. Conclusions - Overall, chemyon (face) can affect the consumption behavior of Asians as well as the consumption behavior of Westerners.

Exploratory Study to Develop Customers' Experience Measurement Scale of H&B Store

  • NOH, Eun-Jung;CHA, Seong-Soo
    • 산경연구논집
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    • 제11권7호
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    • pp.51-60
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    • 2020
  • Purpose: Recently, Korean cosmetics distribution market has been reorganized with the H&B store. In the domestic cosmetics distribution market, existing brand road shops are decreasing, and multi-shops are leading the H & B stores, which have greatly improved their experience and content. In these environmental changes, the offline distribution channels are turning into the multi-editing shops that have introduced products of various brands and greatly enhanced experiences and contents. Nevertheless, most studies of factors and measurement items for measuring customer experience in the H&B store use Schmitt (1999)'s Strategic Experience Modules (SEMs). Therefore, the purpose of this study is to propose a measure that is practicable through consideration of the in-store customer experience components of the H&B store. Research design, data and methodology: Based on Schmitt's Strategic Experience Modules (SEMs), which are widely used in customer experience marketing, the metric pool was constructed through customer and literature research on H & B store managers. Since then, 101 preliminary surveys and 211 main surveys have been conducted in order to propose a dimension of customer experience and refine the metrics. Results: As a result of the research, H&B store's customer experience was derived from a measurement model consisting of 19 measurement items in total of five dimensions: environmental experience, intellectual experience, behavioral experience, tech experience, and relationship experience. This study analyzed that compared to the existing Schmitt's Strategic Experience Modules (SEMs), (1) emotional experience expanded to environmental experience, (2) Cognitive and relationship experiences are maintained (3) behavioral experience was subdivided into physical and technical experiences. In particular, the environmental experience has been proposed as a major component is an important point because the H&B store recently opened a large flagship store and is competitive in constructing a differentiated space. Conclusions: Related experience was seen as an important component of customer experience in the offline store, but in the process of refining the scale, interaction items with employees of the H&B store were removed, and rather, participation in the APP or SNS channel of the company, event Participation, interaction with other customers, etc. appear to be important, while suggesting the practical implications.

패션기업의 사회적 책임 활동 연구 (A Study on Social Responsibility Practices of Fashion Corporations)

  • 최민경;성희원
    • 한국생활과학회지
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    • 제22권1호
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    • pp.167-179
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    • 2013
  • In recent years, Corporate Social Responsibility (CSR) has received particular attentions from both practitioners and scholars. This study focused on Korean national fashion businesses and identified various types of CSR practices in addition to social contributions. Besides, comparison in corporation by size of the number of full-time employees and sales volume were examined. A total of 1054 cases of 147 brands, 86 corporations between 2000 and 2012 were collected from internet articles and brand home pages. Findings were as follows. First, the types of CSR activities were categorized into the following six: economic responsibility, legal responsibility, consumer protection, protection of worker's right, protection of environment, and social contribution. Social contribution took largest portion of CSR activities (67.7%), followed by environmental protection (14%), and protection of worker's right (6.2%). The other three types presented limited cases but included negative aspects of CSR. Social contribution consisted of six sub categories (culture & art, sports, education, donation, voluntary service, and campaign), and donation took the largest part of social contribution area. Second, comparing 86 corporations by the size of the number of full-time employees, companies more than 300 employees (38.1%) were more likely to practice CSR activities. Similarly, companies with more than 500 billion won sales (13.1%) were more active in their CSR activities than their counterparts. Suggestions are given for improving CSR practices to fashion business.

중소기업 컨설팅 추천의도에 미치는 영향에 관한 연구: 한·중 창업 초기 소상공인 간 비교를 중심으로 (A Study on the Effects of Recommendation Intention of Small and Medium-sized Enterprise Consulting: Focused on the Comparison between Korean and Chinese Small Business Startups)

  • 조미영;유연우
    • 디지털콘텐츠학회 논문지
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    • 제18권7호
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    • pp.1347-1356
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    • 2017
  • 내적 및 외적인 자원이 부족한 창업 초기 소상공인의 경쟁력 강화를 위한 방안으로 정부에서는 중소기업 컨설팅 지원 사업을 실시하고 있다. 하지만 무형 지식서비스인 컨설팅이 갖는 품질 불확실성으로 초래되는 시간, 노력, 비용적 측면의 리스크는 수진 기업이 일방적으로 떠안아야 한다는 한계도 존재한다. 때문에 국내 상당수의 컨설팅 수진 기업들이 컨설팅 결과물의 신뢰성에 의문을 품고 있으며 비용 대비 컨설팅 효과가 낮다는 부정적인 태도를 갖고 있다. 따라서 본 연구에서는 한국과 중국의 컨설팅 수진기업의 추천의도에 미치는 영향에 관한 실증적 연구를 진행하였고 그 차이에 대해 분석하였다.

소셜 빅 데이터를 이용한 여행사 평가에 관한 연구 (A Study on the Evaluation of Travel Agency using Social Big Data)

  • 공효순;송은지;강민식
    • 한국정보통신학회논문지
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    • 제19권10호
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    • pp.2241-2246
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    • 2015
  • 최근 기업들은 효율적인 경영을 위해 소셜 미디어상의 빅 데이터를 분석하는 시스템을 이용하여 고객피드백에 관한 정보를 수집하고 분석하고 있다. 소셜 미디어상에는 실시간으로 자발적인 고객의 의견들이 대량 포함되어 있어 고객 피드백을 파악할 수 있는 방법으로 소셜 빅 데이터를 이용하는 것이 매우 효율적 이다. 본 논문에서는 관광서비스 산업의 대표기업인 여행사에 관해 소셜 미디어 상의 빅 데이터를 이용하여 보다 정확하고 효율적인 고객피드백 정보수집과 분석이 가능한 평가방안을 제안한다. 그것을 위해 우선 서비스 모델을 설계하고 구축하고 테스트 베드로서 국내 최대 규모의 여행사를 중심으로 빅5 여행사에 대해 미디어 채널, 소비자 만족도 , 브랜드 이미지 등을 분석한다. 또한 긍정지수와 부정지수로 호감도를 평가하여 비교분석한 결과를 제시한다. 평가항목에 따라 개선해야 되는 분야를 알 수 있어 제안한 평가방법은 해당 여행사가 보다 효율적으로 고객을 관리하는데 효과적임을 알 수 있다.

감성 메타데이터를 활용한 지능형 캐릭터 시스템 (Intelligent Character System using Emotion Metadata)

  • 한종성;이완복;경병표;이동열;유석호;이경재
    • 한국콘텐츠학회논문지
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    • 제9권3호
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    • pp.99-107
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    • 2009
  • 최근 IT와 네트워크 기술이 발전하고, 유무선 네트워킹을 통한 개인 간 교류가 매우 활성화됨에 따라, 개인의 개성과 감성을 잘 표현할 수 있는 시스템이 각광 받고 있다. 특히 휴대인터넷이 발달하면서 모바일을 중심으로 개인화된 시스템에 대한 요구가 증가하고 있다. 이에 발맞추어 사용자의 감성을 표현하는 지능형 캐릭터시스템을 감성인자 메타데이터 검색방법으로 구현하였다. 이 검색방법은 감성인자 근접도 측정을 통해 다양한 감성표현을 가능하게 함으로써 텍스트 기반의 기존 검색방식을 보완하고 개인의 감성을 표현하는 툴로 유용하게 사용될 수 있으며 지능형 캐릭터 시스템은 모바일 단말기에 탑재되어 다양한 서비스에 활용될 수 있을 것이다.

기성복의 구매 및 사용시 불만족 요인에 관한 연구 (A Study on the Consumer Dissatisfaction in the Purchase and Use of Clothing)

  • 민동원;이은영
    • 한국의류학회지
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    • 제14권1호
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    • pp.3-12
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    • 1990
  • The purposes of this study were to determine the consumer dissatisfaction factors in the process of purchase and use of clothing, and to investigate the relationships between the dissatisfaction factors and selected variables-clothing importance, evaluative attributes, price, shopping stores. The research questionnaires selected from the pilot study were administered to 547 female subjects in the age of twenties. The dissatisfaction factors identified as a result of the factor analysis were as follows: (1) 'price' factor ($21.6\%$ of the total explained variance), (2) 'product assortment' factor ($21.5\%$), (3) 'purchase decision-making' factor ($19.9\%$), (4) 'quality' factor ($18.6\%$), (5) 'informa­tion and service' factor ($18.4\%$). By these five factors, the $34.7\%$ of the total variance were explained. The factors were validated by the multiple regression analysis. The purchase decision­making factor has the greatest explanatory power suggests that psychological aspects are more important to clothing dissatisfaction than any other objective aspects. The relationships between the dissatisfaction factors and the selected variables were found to be as follows: 1) The higher clothing importance scores, the higher product assortment related dissatisfac­tion score. 2) The higher the purchase price, the lower the price related dissatisfaction, but the higher the product assortment related dissatisfaction scores. 3) The department store and the national brand chain store shoppers had higher product assortment related dissatisfaction compared to the small retail store and discount store shoppers.

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디지털 사이니지의 매체결합 유형과 상호작용 전략 -유형별 미디어 크리에이티브 사례분석을 중심으로 (Types of Media Combination and Strategy of Interactivity in Digital Signage: A Case Study in view of Media Creative)

  • 이현우;김운한
    • 디지털콘텐츠학회 논문지
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    • 제17권1호
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    • pp.33-41
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    • 2016
  • 디지털 사이니지의 다양한 미디어 크리에이티브의 현황과 양태를 분석하여 수용자와 효율적으로 상호작용할 수 있는 실제적인 방안을 모색하였다. 이를 위해 디지털 사이니지의 다양한 사례들을 미디어 융합 관점에서 파악하는 한편, 디지털 사이니지의 주요 크리에이티브 속성으로서 상호작용성을 근거로 각각의 융합 사례가 시사하는 전략적 의미를 파악하였다. 선행연구와 네이버 검색서비스를 바탕으로, 수집된 자료를 (1)유튜브, SNS, 바이럴 영상 결합, (2)QR코드 등 재현적 기술 결합, (3)브랜드 어플리케이션(앱) 결합, (4)오프라인과 온라인 결합, (5)사이니지와 행동 요소 결합 등의 결합 유형으로 분류하고 대표적인 해당 사례를 선별하여 내용 분석을 실시하였다. 분석 결과를 토대로 감성적 바이럴 마케팅, 브랜디드 엔터테인먼트 형태 등에 기반한 미디어 크리에이티브 등 수용자와 효율적인 상호작용을 할 수 있는 전략적 방안을 제언하였다.