• Title/Summary/Keyword: satisfaction-rate

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Analysis of Business Performance in Dental Hygiene Process (ADPIE) in Dental Clinic (치과의료기관의 치위생과정(ADPIE) 경영성과 분석)

  • Oh, Jin-Young;Han, Gyeong-Soon
    • Journal of dental hygiene science
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    • v.15 no.5
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    • pp.585-593
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    • 2015
  • This study, the value of dental hygiene process and business performance among the dental clinics located in Gyeonggi province by comparing and analyzing the financial and non-financial results specifically in the department that provides and did not provide dental hygiene process (ADPIE). The collected data treated with percentage and t-test in utilization of IBM SPSS Statistics ver. 20.0. In terms of the medical cost per patient, the Department A (DA) that applied the dental hygiene process were 216,664 Korean Won (KRW) in 2013 and 324,810 KRW in 2014 whereas Department B (DB) which did not apply the dental hygiene process resulted in 184,655 KRW in 2013 and 225,698 KRW in 2014 (p<0.01). Regarding the number of daily patients, the DA showed increase of 8.08 (p=0.01) while DB showed increase of 2.42 patients (p>0.05). The medical consent rate was 89.17% in DA and 60.09% in DB in 2013 while showing 89.68% and 66.98% respectively in 2014 (p<0.001). The patients' revisit rate was 87.48% in DA and 44.92% in DB in 2013 and that of the DA and DB was 85.89% and 45.55% respectively in 2014 (p<0.001). The rate of regular check-up was 16.01% in DA and 2.53% in DB in 2013 and the same rate in 2014 showed 19.03% and 6.84% respectively in 2014 (p <0.001). The rate of referred patients was 38.46% and 29.98% respectively in DA and DB in 2013 whereas DA showed 47.59% and DB showed 30.77% in 2014 (p<0.05). According to the results, the medical system with dental hygiene process is verified to be a premium medical program that can improve satisfaction as well as management effectiveness in dental service.

Intelligent Optimal Route Planning Based on Context Awareness (상황인식 기반 지능형 최적 경로계획)

  • Lee, Hyun-Jung;Chang, Yong-Sik
    • Asia pacific journal of information systems
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    • v.19 no.2
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    • pp.117-137
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    • 2009
  • Recently, intelligent traffic information systems have enabled people to forecast traffic conditions before hitting the road. These convenient systems operate on the basis of data reflecting current road and traffic conditions as well as distance-based data between locations. Thanks to the rapid development of ubiquitous computing, tremendous context data have become readily available making vehicle route planning easier than ever. Previous research in relation to optimization of vehicle route planning merely focused on finding the optimal distance between locations. Contexts reflecting the road and traffic conditions were then not seriously treated as a way to resolve the optimal routing problems based on distance-based route planning, because this kind of information does not have much significant impact on traffic routing until a a complex traffic situation arises. Further, it was also not easy to take into full account the traffic contexts for resolving optimal routing problems because predicting the dynamic traffic situations was regarded a daunting task. However, with rapid increase in traffic complexity the importance of developing contexts reflecting data related to moving costs has emerged. Hence, this research proposes a framework designed to resolve an optimal route planning problem by taking full account of additional moving cost such as road traffic cost and weather cost, among others. Recent technological development particularly in the ubiquitous computing environment has facilitated the collection of such data. This framework is based on the contexts of time, traffic, and environment, which addresses the following issues. First, we clarify and classify the diverse contexts that affect a vehicle's velocity and estimates the optimization of moving cost based on dynamic programming that accounts for the context cost according to the variance of contexts. Second, the velocity reduction rate is applied to find the optimal route (shortest path) using the context data on the current traffic condition. The velocity reduction rate infers to the degree of possible velocity including moving vehicles' considerable road and traffic contexts, indicating the statistical or experimental data. Knowledge generated in this papercan be referenced by several organizations which deal with road and traffic data. Third, in experimentation, we evaluate the effectiveness of the proposed context-based optimal route (shortest path) between locations by comparing it to the previously used distance-based shortest path. A vehicles' optimal route might change due to its diverse velocity caused by unexpected but potential dynamic situations depending on the road condition. This study includes such context variables as 'road congestion', 'work', 'accident', and 'weather' which can alter the traffic condition. The contexts can affect moving vehicle's velocity on the road. Since these context variables except for 'weather' are related to road conditions, relevant data were provided by the Korea Expressway Corporation. The 'weather'-related data were attained from the Korea Meteorological Administration. The aware contexts are classified contexts causing reduction of vehicles' velocity which determines the velocity reduction rate. To find the optimal route (shortest path), we introduced the velocity reduction rate in the context for calculating a vehicle's velocity reflecting composite contexts when one event synchronizes with another. We then proposed a context-based optimal route (shortest path) algorithm based on the dynamic programming. The algorithm is composed of three steps. In the first initialization step, departure and destination locations are given, and the path step is initialized as 0. In the second step, moving costs including composite contexts into account between locations on path are estimated using the velocity reduction rate by context as increasing path steps. In the third step, the optimal route (shortest path) is retrieved through back-tracking. In the provided research model, we designed a framework to account for context awareness, moving cost estimation (taking both composite and single contexts into account), and optimal route (shortest path) algorithm (based on dynamic programming). Through illustrative experimentation using the Wilcoxon signed rank test, we proved that context-based route planning is much more effective than distance-based route planning., In addition, we found that the optimal solution (shortest paths) through the distance-based route planning might not be optimized in real situation because road condition is very dynamic and unpredictable while affecting most vehicles' moving costs. For further study, while more information is needed for a more accurate estimation of moving vehicles' costs, this study still stands viable in the applications to reduce moving costs by effective route planning. For instance, it could be applied to deliverers' decision making to enhance their decision satisfaction when they meet unpredictable dynamic situations in moving vehicles on the road. Overall, we conclude that taking into account the contexts as a part of costs is a meaningful and sensible approach to in resolving the optimal route problem.

Development and Long Term Evaluation of a Critical Pathway for the Management of Microvascular Decompression

  • Lee, Jeong A;Kim, Jung Sook;Park, Kwan;Kong, Doo-Sik
    • Journal of Korean Academy of Nursing Administration
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    • v.20 no.1
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    • pp.117-127
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    • 2014
  • Purpose: In order to provide a systematic and standardized treatment course for MVD patients, a critical pathway (CP) program was developed and the results of its long term application were analyzed. Methods: This was a methodological study. The CP was established and applied to 75 (step I) and 1,216 (step II). Another group of 56 with similar features was used as a control group. Results: The application of CP turned out to be useful in many regards: the rate of hearing loss was reduced from 1.8% to 0% (step I) and 0.5% (step II), and low cranial nerve palsy was reduced from 1.8% to 1.3% and 0.7%, respectively. The length of hospitalization decreased by 2.56 days (25.2%) for step I and 3.05 days (30.0%) for step II. Days of ICU stay were reduced by 7.9% and 1.8%. The total cost per patient was reduced by 14.8% (step I). The cost per day was increased by 13.7% and 52.4%. An increase in the patient satisfaction index was noted, as shown in the ICU information guide (p=.002). Conclusion: The development and application of CP was found to improve the quality of medical treatment and the efficacy of hospital management in MVD patients. Well organized and efficient system and multidisciplinary teamwork are the key component of the successful application of CP.

The Performance Analysis of Korean NGOs' Tree Plantation Projects in Mongolia

  • Kang, Min-Kyung;Park, Dong-Kyun;Chun, Young-Woo
    • Journal of Korean Society of Forest Science
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    • v.99 no.5
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    • pp.655-662
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    • 2010
  • Desertification has been expanding with a remarkable speed across the Northeast Asia. Desertification in Northeast Asia significantly influences Korea's economy and environmental health conditions in recent years. For these reasons, a number of non-governmental organizations (NGOs) in Korea have carried out the reforestation projects to combat desertification in China and Mongolia. Several tree plantation projects were implemented in Mongolia and China. The objective of this study was to analyze and evaluate the performance of tree plantation aid projects carried out by Korean NGOs in Mongolia. The performance of tree plantation projects was examined through effectiveness, efficiency, equity and responsiveness of those projects. The performance was analyzed with the survival rate of planted trees and planting cost, the recognitions of Mongolian people. The analysis of the performance showed that the tree plantation cooperation projects carried out by Korean NGOs in Mongolia had comparatively high performance from a larger point of view. Especially, effectiveness and responsiveness of their projects were highly marked in spite of all the difficulties of carrying out the tree plantation. Such a high effectiveness represented the relatively higher survival rates of trees and Mongolian's positive recognition of plantation projects. Furthermore, the responsiveness also turned out to be high with a great satisfaction of the Mongolian people for plantation projects conducted by the Korean NGOs. Survey results indicated that the efficiency and equity of the projects would be increased by promoting the cooperation projects for tree planting throughout Mongolia with reinforcing infrastructures. By comparison between Korean NGOs and Mongolian Government plantation projects, confirmed the importance of sustained financial support and maintenance activities in the plantation sites.

Development of a Smoking and Drinking Prevention Program for Adolescents using Intervention Mapping (Intervention Mapping 설계를 통한 중학생 대상 흡연음주예방 교육프로그램 개발)

  • Kye, Su-Yeon;Choi, Seul-Ki;Park, Kee-Ho
    • The Journal of Korean Society for School & Community Health Education
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    • v.12 no.3
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    • pp.1-15
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    • 2011
  • Objectives: We describe the development of a smoking and drinking prevention program for adolescents, using intervention mapping. Methods: The study sample consisted of 1,000 high school second-grade students from 6 high schools in Seoul. The PRECEDE model was applied for the needs assessment. We carried out a social diagnosis by assessing the factors such as the quality of life, happiness level, and satisfaction with school life; an epidemiological diagnosis on the perceived health status, stress levels, and priority of health issues; a behavioral diagnosis on the smoking and drinking rate and the intention to smoke and drink; and an educational diagnosis on knowledge, beliefs, attitudes, self-efficacy, outcome expectations, social norms and life skills. Results: The development process included a needs assessment, identifying factors that influence smoking and drinking among adolescents. Intention, knowledge, perceived norms, perceived benefit, perceived cost, perceived susceptibility, self-efficacy, and life skills were identified as determinants. Three performance objectives were formulated to describe what an individual needs to do in order to avoid smoking and drinking. Subsequently, we constructed an intervention matrix by crossing the performance objectives with the selected determinants. Each cell describes the learning objectives of the smoking and drinking prevention program. The program used methods from the transtheoretical model, such as consciousness raising, outcome expectations, self-reevaluation, self-liberation, counterconditioning, environmental reevaluation, and stimulus control. The program deals with the effects of smoking and drinking, self-improvement, decision making, understanding advertisements, communication skills, social relationships, and assertiveness. Conclusions: By using the process of intervention mapping, the program developer was able to ensure a systematical incorporation of empirical and new data and theories to guide the intervention design. Programs targeting other health-related behavior and other methods or strategies can also be developed using this intervention mapping process.

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The present possession of jeans and perception of jeans' fit among women in their 20s (20대 여성의 진 팬츠 보유 현황 및 진 팬츠 핏에 대한 지각)

  • Hong, Hye-Won;Ha, Hee-Jung
    • The Research Journal of the Costume Culture
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    • v.22 no.1
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    • pp.126-142
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    • 2014
  • This research aims to analyze jeans possession and perceptions of jeans' fit among women in their 20s to help improve the accuracy of purchase decisions in online shopping and to provide basic data necessary to overcome limits in the fit conveyance method of online shopping malls. A sample of 149 females in their 20s was divided into two groups according to height, waist size, and interest in fashion, and several factors were analyzed: jeans possession status, the fit of purchased jeans, the reason for purchase, and the perception of jeans' fit. The results are as follows. The group with a high interest in fashion owned more skinny jeans, and there was a higher frequency of purchasing skinny jeans during the last year among those with a height of 160 cm or more, a waist size of less than 27 inches, and a high interest in fashion. Of the respondents, 92.6% accurately understood skinny fit, 51.7% understood straight fit, and 56.4% understood regular fit. There was no significant difference in the perception of skinny fit or regular fit, but straight fit was better understood by the group with a waist size of 27 inches or more. Thus, by providing accurate size information and analyzing the body shapes of consumers, online shopping malls will be able to increase customer satisfaction with pants of various fits to reduce the rate of returns.

Job Stress of Mobile Communication Network Construction Workers

  • Lee, Dong-Gu;Yoon, Hoon-Yong
    • Journal of the Ergonomics Society of Korea
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    • v.34 no.6
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    • pp.549-561
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    • 2015
  • Objective: The purpose of this study was to investigate the job stress factors of mobile communication network construction workers using survey based on 'Job stress factors evaluation tool for Koreans' that was developed by KOSHA in 2003. Background: Due to the rapid growth of penetration rate of smartphone, the necessity of LTE service changing from 3G network was brought up. The demand of LTE network construction in a short period of time leads to the aggravation of the job stress of mobile communication network construction workers. Method: Two hundred and fifty workers who were in the mobile communication network industry participated in this study, and among them 206 responses were analyzed for this study due to the unreliability and insincerity of responses. The eight job stress factors which are physical environment, job demand, job autonomy, relation conflict, job instability, organizational system, inadequate compensation, workplace culture were analyzed. Results: The job stress factors of mobile communication network construction workers were compared to those of other industry workers, and other work related characteristics were analyzed. The results showed that the stress level of a physical environment and job requirement were relatively higher than those of manufacturing industry workers, meaning that mobile communication network construction workers have rough working conditions and increased amount of work due to the demand of LTE network construction. The stress level of physical environment for outdoor job workers was relatively higher than that of indoor job workers. With the analytical result for level of job satisfaction, significant difference was observed (p <0.05) with every factor, and the job stress was found the highest with those not satisfied with every factor Conclusion: From the results of this study, the work loss due to the job stress could be prevented, and accurate stress factors could be removed at the workplace. Application: The results of this study may not represent the whole mobile network construction workers, the effort for job stress management is needed to improve the work efficiency and the workers' quality of life.

Relationships of Musculoskeletal Disorder Symptoms and Perceived Workload among Hospital Workers

  • Ryu, Tae-Beum;Song, Joo-Bong;Yun, Myung-Hwan;Lim, Ji-Hyoun
    • Journal of the Ergonomics Society of Korea
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    • v.31 no.5
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    • pp.687-694
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    • 2012
  • Objective: This study aims to survey the prevalence of musculoskeletal disorders(MSD) among Korean hospital workers and to analyze the relationship of MSD symptoms and workload perceived by workers. Background: Despite of high exposure to the MSD risk factors and high MSD symptom prevalence among health care workers, there were not enough studies of MSD prevalence among the hospital workers. Method: This study designed a survey based on Nordic questionnaire to obtain MSD symptoms and the degree of four perceived workloads: work repetition, urgency, physical exertion and satisfaction. In this survey, 1,846 workers in a hospital participated. The prevalence of MSD was analyzed for each body part, and MSD cases, which were predetermined in this study, were identified. The relationship between the MSD cases and each perceived workload was analyzed using chi-square test. Results: The pain in the shoulder was the most prevalent among the workers as 52%, and the low back(37%) and leg discomfort(36%) followed. The MSD cases, in which degree of pain was more than severe, were also the most prevalent in the shoulder(13%). Female workers had higher rate of MSD cases than the males. Among the four workload variables, the physical exertion was the statistically related to MSD cases for all the body parts. In addition, the others also had significant relation to MSD cases except one or two body parts. Conclusion: This study found that Korean hospital workers had MSD symptoms mainly in the shoulder, low back and legs in order, and the perceived workload surveyed in this study was highly correlated with MSD symptoms. Application: This study provides another evidence that subjective physical exertion perceived by workers is an important factor to explain MSD cases as same as the objective one.

Development of mobile counseling program for the promotion of voluntary problem solving of disabled persons and families (장애인과 가족의 자발적 문제해결증진을 위한 모바일 상담 프로그램 개발)

  • Cho, NamOk;Cho, KyooLak
    • The Journal of Korean Association of Computer Education
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    • v.20 no.3
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    • pp.47-57
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    • 2017
  • The purpose of this study was to design and develop the Mobile Disabilities Family Counseling (MDFC) application as a tool to voluntarily solve problems that disabilities family faces in every day life and investigate the effects of the application. To do so, counseling contents were designed and the MDFC application was developed based on ADDIE, an educational program model. Contents consisted of the results of need analysis of people with disabilities and their family and extracted literature review. The MDFC developed has following distinctive characteristics: 1) people with disabilities and their family can voluntarily participate in the MDFC and solve real problems and intrinsic ones; 2) chatting counseling of the MDFC allows client to choose his/her time and chatting program; 3) the MDFC and confirms client's objective data in mobile counseling by connecting and recommending online psychological tests of counselor. The effectiveness of the MDFC contained high satisfaction rate in contents, counseling procedure, problem solving, manual, recommendation, information gathering and showed high level of counseling access. These results of the study also suggest useful development ideas for future mobile counseling programs.

Effect of Heated Red Bean Pillow Application for College Women with Dysmenorrhea

  • Kim, Jeung-Im
    • Women's Health Nursing
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    • v.19 no.2
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    • pp.67-74
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    • 2013
  • Purpose: Dysmenorrhea is a menstrual condition characterized by severe and frequent cramps and pain. Effective treatment methods for dysmenorrhea are not yet fully understood. This research compares the effects of pain killers and heated red bean pillows. Methods: Data were got on demographic data, menstrual cycle status, and activities of daily living (ADLs) limitations, dysmenorrhea severity and menstrual pain scores. Following a 10% drop-out rate, 44 young women satisfied the inclusion criteria. To prevent any bias, the experimental and control groups were selected from different campuses. We used two sizes of red bean pillows: $13{\times}11.5cm$, weighing 400g; and $15{\times}18cm$, weighing 220g. For analysis, we used IBM SPSS statistics 19.0. Results: Ninety-nine point seven percentage of total subjects reported moderate to severe dysmenorrhea and 63.6% reported as moderate to severe daily activities limitations. The mean pain score with visual analogue scale was $80.2{\pm}9.42$ of 100 and 86.4% used pain killers to alleviate menstrual discomfort in all the subjects. In both groups, all three variables showed significant improvement and the Moos's Menstrual Distress Questionnaire (MDQ) scores changed significantly between menstrual and post-menstrual time point at within groups and not significantly different at premenstrual and menstrual time point at between groups. However, the MDQ score was significantly higher in experimental group than control group at post-menstruation time point and the degree of satisfaction was higher in the control group. Conclusion: This research shows that red-bean pillows on the abdomen are effective in assisting the ADL and diminishing pain severity. With regard to its safety the study indicates it can be a convenient and safe option for female students with menstrual discomfort in schoolas a non-pharmacological self-help.