• Asian Journal for Public Opinion Research
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• 제1권3호
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• pp.153-202
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• 2014

Aside from political leaders' popularity rates and the stock exchange index of business firms, ordinary people are highly interested in aspects of daily life, such as housing, income, health, family, food, human relations and work. Cross-national opinion polls on daily-life satisfaction were carried out in Japan, South Korea, Thailand, Hong Kong, Macao, the Philippines, India, Myanmar, Taiwan, China, Malaysia and Pakistan in the fall of 2013 and winter 2014. The percent difference index (PDI) is formulated as the sum of two positive responses (satisfied and somewhat satisfied) minus the sum of two negative responses (dissatisfied and somewhat dissatisfied). Percent difference indices are given according to society and daily-life aspects. For our analysis to go beneath national average and to go beyond national borders, two lines of analysis are carried out. First, the distance between the level of satisfaction of the top and bottom quartiles is given for each society and according to each of the daily-life aspects. Second, the regional sum of satisfaction of the top quartiles and bottom quartiles are shown crossed by daily-life aspects. In this article we confine ourselves to preliminary comparative description and analysis. More solid and deep comparisons will be carried out by local polling leaders of 12 Asian societies in the succeeding issue of the Asian Journal of Public Opinion Research. Nevertheless, two key threads stand out from this preliminary comparisons. First, social relations (family and human relations) stand out as most satisfied aspects of life in most of twelve societies. Second, the need to go beneath national averages and beyond national borders in analyzing cross-national surveys is confirmed. The comparability and validity of cross-national surveys with varying sampling method and survey mode are briefly discussed toward the end of the article.

• 한국병원경영학회지
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• 제19권3호
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• pp.29-42
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• 2014

This study included empirical methods of study such as surveys and interviews with military hospital administrators from 14 military hospitals across the country. The results of the study is described below. First, results by demographic characteristics show that higher level of organizational commitment was found in males than females and in singles than married couples. Also, by organizational units, major units of military hospitals showed higher level of organizational commitment as well as job satisfaction. Second, Fair compensation had positive(+) effects on the study participants' job satisfaction and organizational commitment as the research hypothesized. Compensation included monetary and social benefits for the work performed. A transparent compensation system to reward members that performed the best for the department and the corps with appropriate amounts must be in place. Third, the organization culture of being considerate had positive(+) effects on job satisfaction and organizational commitment while the culture of giving commands had negative(-) effects. Fourth, Conflict factors had negative(-) effects on job satisfaction with no direct effect on organizational commitment. Any organization must take measures when adverse effects of conflicts surface. As shown by the analysis results, conflict factors bring negative results to job satisfaction and organizational commitments. Department managers should utilize the proper function of conflicts as an accelerator in organization operation.

• 산학경영연구
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• 제23권2호
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• pp.77-98
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• 2010

일반 산업은 기계로 대체할 수 있는 부분이 있지만, 서비스 산업은 다양한 고객을 응대함에 있어서 자동화되기는 곤란한 부분이 많다. 이로 인해 서비스 산업이 다른 산업에 비해 높은 인적의존도를 필요로 하게 되고, 여기에서 이뤄지는 대고객서비스는 바로 고객 만족과 경영성과에 반영되기 때문에 질 높은 서비스를 제공하는 것이 중요시 되고 있으나 그 이면에 그 서비스를 제공하는 직원에 대한 관심은 부족한 것이 현실이다. 따라서 본 연구는 직원들의 성격과 그 성격이 조직 내의 직무만족과 몰입에 어떻게 영향을 미치는지 파악하고, 기업의 현재 문제를 되돌아보고자 하였다. 이를 위해 MBTI 성격유형 검사를 통해 직원들의 성격유형을 알아보고, 이 성격유형이 직무만족과 조직몰입에 어떠한 영향을 미치는가에 대해 연구하였다. 이를 통해 성격유형에 따른 직무만족과 조직몰입은 부분적으로 유의함이 나타났고, 직무만족과 조직몰입 상관성의 가설이 검정 되었다.

• 한국의료질향상학회지
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• 제6권1_2호
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• pp.108-119
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• 1999

Background : To study any interference of demonstrated in different patient satisfaction scores for the same questionnaires handled by hospital staff and by independent surveyors, respectively. Methods : This study included 728 subjects who were admitted to a university hospital from June 22 to July 1, 1999. The contents of the questionnaire were composed of six dimensions: hospital structure and process, staffs technical competence and humaneness, information & education and communication. Measurements were performed on a 5-score Likert scale. T-test and logistic regression analysis were also performed. Results : In an outpatient survey, satisfaction scores from a questionnaire delivered by hospital staff were significantly higher than independent surveyors for the dimension of communication, but no differences were shown among other dimensions. In an inpatient survey, satisfaction scores by hospital staff were higher for the process and communication dimensions(p<0.05). In particular, in both the inpatient and outpatient surveys, the difference of satisfaction scores for personnel items were significant between groups. After adjustment for age and sex those differences were significant between groups. Conclusion : To minimize the bias on questionnaire survey, the effects of personnel, who deliver and gather the questionnaire should be carefully considered in the evaluation of health service satisfaction.

• 가족자원경영과 정책
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• 제14권3호
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• pp.69-85
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• 2010

The purpose of this study is to investigate the home-health-care workers licensing education course in Seoul, Korea. Based on the previous research, a conceptual model was suggested explaining the dynamics of perceived educational service quality (SERVQUAL), educational satisfaction and the occupational readiness. The data set for this study drawn from the 297 self-administered surveys were analyzed with the suggested conceptual model by utilizing AMOS program. The measurement models and conceptual model fit well with the collected data set. As results of this study, 5 domains of SERVQUAL were produced including accountability, trustiness, responsiveness, sympathy, and assurance. The results of structural modeling with latent variables confirmed that SERVQUAL were influenced perceived educational satisfaction as well as occupational readiness. Among the SERVQUAL domains, accountability, trustiness, responsiveness, and assurance had significant impacts on the educational satisfaction while accountability, trustiness and responsiveness had significant direct effects on the occupational readiness. The trustiness had significant indirect effects on the occupational readiness via the educational satisfaction. Hence, the educational satisfaction had the significant impacts on the occupational readiness. Based on the findings of this study, we suggest to intense the educational program or curricular focusing on the SERVQUAL elements. Those changes will enhance self-confidence among the prospective home-health-care workers as well as public trustiness on the national long-term care program.

• 한국실내디자인학회논문집
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• 제22권5호
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• pp.336-343
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• 2013

The study analyzed behaviors of users in cafeterias and spatial environmental images as well to understand what factors would affect the users' satisfaction in the cafeterias. The study also looked into how interior space factors would influence the users, what the users actually want from the cafeterias when they use them and lastly, what kinds of behaviors the users would do while in the cafeteria. Through those researches, the study proposed solutions to improve the users' satisfaction in cafeterias. As a field survey research, the study observed actual conditions of cafeterias at a university as conducting spatial environmental analysis to present ways to improve students' satisfaction in cafeterias at their university. In order to achieve the research goal, the study carried out a literature analysis and a survey and visited the cafeterias to understand both actual conditions and environments of cafeterias at a university. The study also had in-depth interviews with the students. The subject of the study was those college students who have been using four cafeterias at three campuses of D university. Data was collected via surveys, observations and interviews. With the students as the research subject, the study investigated and analyzed current status of the students' using of the cafeterias, actual utilization, spatial factors and satisfaction factors. The study was mainly developed with a survey conducted and by distributing basically 200 copies of the survey each to the campuses, the study gave out 200 copies each to Suseong Campus in Daegu and Oseong Campus in Gyeongsan but 400 copies at a time to Samsung Campus in Gyeongsan because it was the main campus and had two cafeterias. To sum up, each department was instructed to answer 20~40 copies of the survey in the end. Out of 800 copies in total, 188 copies from Oseong Campus, 153 copies from Suseong Campus and 386 copies from Samsung Campus which would add up to 727 were observed to be faithful enough to be used as statistics for the study.

• 한국치위생학회지
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• 제12권1호
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• pp.225-233
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• 2012

Objectives : This thesis aims to provide basic materials for exploring trends and operational strategy of the cyber training. To achieve study purpose, it analyzed the satisfaction of trainees in regard to the education of field training course of Cyber Oral Health Promotion Program, established and operated between 2007 and 2009. Methods : This study conducted questionnaire surveys after the completion of training to utilize the satisfaction level of 989 respondents among 1,310 employees of public institutions who completed the field training course of Cyber Oral Health Promotion Program. Results : Respondents showed satisfaction on the training course throughout three years in terms of satisfaction of instructional methods (screen characteristics, educational techniques, and so on) according to educational contents, the connection and realization of online education and service satisfaction, necessary for learning in association with educational guidance, offered to learners by a tutor and rapidity in questions and answers. A majority of respondents in all years answered that they participated in training program voluntarily for self-development and improvement in work ability, and they thought that the completion of course would be helpful to their current work and future work. In addition, cyber training program was primarily conducted in the working place by 72.5%, and the most difficult thing in cyber training was to combine work and learning by 60.6%. Conclusions : As shown in the results above, workers in public institutions were satisfied with cyber job training and it was evaluated that cyber job training would be helpful to performing their actual work. Therefore, it is needed to collect and evaluate more diverse requirements of trainees with regard to cyber job training, and the development and operation of job training program that reflects these results sufficiently is required.

• 한국생활과학회지
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• 제21권6호
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• pp.1235-1250
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• 2012

This study is to investigate the housing conditions and housing satisfaction of Chinese students in S. Korea, and identified effective factors for related housing design. Chinese students at CBNU participated in this survey from November to December in 2011. A questionnaire survey was used. 200 students voluntarily participated in this survey with 147 surveys providing useful data for analysis. Descriptive statistics, correlation, and linear regression were used to analyzed the data with SPSS 12.0. The results are as follow. 1) Many Chinese students received housing information from discussion with acquaintance. They lived together 2 students in one-room or dormitory. Monthly rental was about 240,000 won, and they found the living conditions a burden. 2) They are unsatisfied with food, the lack of a refrigerator, and non availability kitchen facilities. These factors are considered in planning for Chinese students housing. 3) For the most part, they are satisfied with their current housing environment, although there is a need to improve health related housing environment factors, including sunlight, noise, and indoor air. The effective residential factors to overall housing satisfaction are dwelling space and size, space organization and floor plan, kitchen toilet bathroom facilities, sunlight, and safety from natural disasters. The effective neighborhood factors identified include access to natural environment, community facilities, parks, noise, and commuting time. 4) Subjective factors played a larger role in overall housing satisfaction than did objective factors such as gender and types of house.

• 문화기술의 융합
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• 제6권2호
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• pp.305-312
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• 2020

본 연구의 목적은 유아교사의 행복감과 직무스트레스가 교사-유아상호작용에 미치는 영향을 알아보는 것이다. 연구대상은 수도권 소재 유치원과 어린이집에 근무하는 유아교사 238명이다. 연구대상의 행복감과 직무만족도 및 심리적 소진은 설문지를 사용하여 측정되었다. 수집된 자료는 SPSS 26.0을 활용하여 분석했으며, 기술통계분석과 Pearson 상관관계분석 및 중다회귀분석을 실시했다. 연구결과로는 첫째, 유아교사의 행복감과 직무만족도 수준이 높을수록 심리적 소진의 수준이 낮은 것으로 나타났다. 둘째, 유아교사의 높은 행복감과 직무만족도가 심리적 소진을 경감시키는 영향을 미치는 것으로 밝혀졌다. 본 연구결과는 유아교사의 행복감과 직무만족도를 증진시키는 다양한 지원을 통해 심리적 소진으로 인한 부정적 영향을 감소키시거나 예방할 수 있음을 시사한다.

• 정보교육학회논문지
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• 제23권6호
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• pp.573-581
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• 2019

교육이 효과적으로 이루어지기 위해서는 교육대상자들에 대한 평가가 적절하게 이루어질 필요가 있다. SW 교육의 효과성을 높이기 위해서는 교육에 대한 학생의 만족도를 분석하고, 그 결과를 바탕으로 교육과정을 재구성 할 필요가 있다. 이에 본 연구에서는 SW 교육에 대한 학생들의 만족도를 정확하게 측정할 수 있는 SW 교육 만족도 측정 도구 개발을 설계하고 진행하였다. 만족도 측정 도구의 범주 및 문항을 개발하고 전문가 검증 및 AHP 분석을 통해 타당도를 검증하였으며, 예비 검사를 통해 최종 문항을 선정하였다. 본 연구를 통해 SW 교육 만족도를 측정할 수 있는 도구를 개발하였으며, 이를 통해 유의미한 교육 설계에 도움을 줄 수 있을 것이라 기대한다.