• 제목/요약/키워드: response complaints

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Analysis of the Time Intervals in 119 Ambulance Services (119 구급서비스의 시간 분석)

  • Jang, Kyungho;Kang, Kyunghee;Jang, Yoonhee;Hahn, Kyungdong
    • Fire Science and Engineering
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    • v.30 no.4
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    • pp.128-134
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    • 2016
  • The ambulance service time interval, in particular the response time, has been used as an important indicator for the quality control of ambulance services in that it can be improved to increase the probability of survival and decrease the sequela-related disability. Based on the 2011~2014 Prehospital Care Reports in a metropolitan city, this study analyzed the time interval of ambulance services considering the patient's characteristics and chief complaints. If the definition of the time of ambulance services can be refined further, and a variety of economic and social factors and local characteristics would can be analyzed, the quality of the ambulance service is expected to be enhanced significantly.

Jury Evaluation Test for Annoyance Response of KTX (Korea Train Express) and Ordinary Train Noise (고속철도와 일반철도소음의 성가심 반응에 대한 청감실험 비교 연구)

  • Jeon, Hyeong-Jun;Kim, Deuk-Seong;Go, Jun-Hui;Lee, Geon;Jang, Seo-Il
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2007.11a
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    • pp.1134-1139
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    • 2007
  • In recent years, public complaints about railroad noise by KTX and Ordinary train are increasing. Restriction of railways uses same standard without distinguishing the type of railways. According to the type of railways, the frequency characteristics of emitting noise is different. Therefore it is requested to know how vary the public response to each types of railway. The noise annoyance to three types of trains (KTX, Electric train, Diesel train) was analyzed by Jury Evaluation Test for assessing the effect of frequency characteristics. The numerical results by a Semantic Differential Method showed that annoyance response to three type of trains depended on the frequency characteristics. As a result, this study proposed that the KTX could have a bonus level of maximum 2.9dB(A) to ordinary train.

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Application of Vibration Prediction Method Using Response Spectrum with Amplification Factor (증폭계수를 이용한 진동 예측기법의 적용)

  • 심재수;황의승;김덕중;윤종오
    • Journal of the Earthquake Engineering Society of Korea
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    • v.1 no.4
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    • pp.37-43
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    • 1997
  • Damages and public complaints are increased due to construction noise and vibration from several sources. It is urgently needed to develop the easy and practical method to estimate the vibration effect. In this study, to predict the vibration effect, the method using the response spectrum with amplification factor concepts prroposed by Newmark and Hall is used. Also the applicability of the method is examined. Vibration measurement on subway structure, foundation and building structures are performed and the results show that the provided method is practical and can be used to predict the vibration effect.

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Consumer complaining behavior response to dissatisfaction from consuming goods and services (제품과 서비스로 인한 소비자불만에 따른 소비자불평행동 연구)

    • Journal of Families and Better Life
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    • v.15 no.4
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    • pp.81-102
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    • 1997
  • This study intended to investigate factors shaping the styles for comsumers to express their dissatisfaction after comsuming goods(cloth and household appliance) and services(public and health) In particular this study examined what kinds of characteristics were crucial to distinguish three styles of consumers' and public complaints. The characteristics of consumer to be considered in this study included consumer knowledge consumer attitude consumer and several socio-economic characteristics. The sample used in this study were consumers whose age was grater than 20 years old living near Seoul in 1996. Discriminant analysis was conducted to investigate what factors discriminate the style of complaint. This study found that several consumer characteristics were sigificant in explaining different styles for consumers to response their dissatisfactions. The effects of consumer characteristics were more significant in explaining the complaining styles derived from public and health services rather than goods. Overall consumer attitude consumer knowledge and the degree of satisfaction of services were discriminant variables in explaining the styles of consumer complaint. Both consumer knowledge and budgeting skill were significant in explaining complaint styles to response dissatisfaction derived from consuming clothing while both consumer education and time constraint were significant in shaping the kinds of complaining styles derived from consuming household appliances.

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Anorexia Treated by Jinmu-tang Based on the Disease Pattern Identification Diagnostic System of the Shanghanlun Provisions (『상한론(傷寒論)』 변병(辨病) 진단체계(診斷體系)에 근거하여 진무탕(眞武湯) 투여 후 호전된 식욕부진 증례 1례)

  • Seo, Young-ho;Hwang-bo, Min;Choi, Hae-yun
    • 대한상한금궤의학회지
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    • v.13 no.1
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    • pp.145-153
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    • 2021
  • Objective : This study aimed to report the improvement of a patient with anorexia by treatment with Jinmu-tang (Hyunmu-tang) based on the disease pattern identification diagnostic system (DPIDS) of the Shanghanlun provisions. Methods : We evaluated the progress of symptoms, patient compliance, and presence of side effects after the patient was administered Jinmu-tang. The clinical response was estimated according to the number of meals a day, the size of meals, the number of complaints of abdominal pain in a week, and a Likert scale. Results : According to the DPIDS, the patient was diagnosed according to provision 316 with soyinbing. After administration of Jinmu-tang for 45 days, the number of meals a day and the size of meals increased, the number of complaints of abdominal pain in a week decreased, and the Likert scale score decreased from 3 to 0. Conclusions : This case report suggests that the word "腹痛" (abdominal pain) in the 316th Shanghanlun provision indicates anxiety about abdominal pain, which affected anorexia in this case.

Experiences of Public Officials for the COVID-19 Response in the Community Health Center (보건소 공무원의 코로나19 대응 경험)

  • Son, Haeng-Mi;Yang, Hye-Ryun;Park, Bohyun
    • Research in Community and Public Health Nursing
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    • v.32 no.4
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    • pp.578-592
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    • 2021
  • Purpose: The purpose of this study was to examine the experiences of public officials working for the Coronavirus Disease-19 (COVID-19) response in community health centers in South Korea. Methods: A qualitative thematic analysis was conducted using data collected from three focus groups and two individual interviews. Results: The participants performed quarantine tasks in a poor working environment with several problems, such as significant workload, lack of manpower, and inappropriate compensation system. Participants experienced obstacles in performing quarantine works, which had the lack of the detailed quarantine guidelines, work support and cooperation system. Participants suffered from civil complaints. Participants endured sacrifices in their personal lives while partaking in COVID-19 response work without holidays, and subsequently experienced health problems. And also participants said that it was necessary to secure expertise and effective communication for infectious disease management. Conclusion: The study results suggest that policies are required that are aimed to improve the working environment and the recruitment of experts in infectious diseases. In addition, the job stress related to the COVID-19 response by public officials in community health centers must be evaluated, and the relation of their job stress to physical and mental problems, as well as psychosocial stress, must be examined.

Cosmetic Customers' Complaint Behaviors -Focused on the Changes of Complaint Behaviors before and after the Complaint Management Experiences- (화장품 구매고객 불평행동 연구 -불평처리 경험전과 후 불평행동 변화를 중심으로-)

  • Lee, Soo-Jin
    • Journal of the Korean Society of Clothing and Textiles
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    • v.33 no.2
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    • pp.288-298
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    • 2009
  • This article deals with the customers' complaint behaviors and complaint management for cosmetic customers. The general aim is to analyze the changes of complaint behavioral responses before and after the complaint management experiences, describing customers' response patterns in terms of how they are influenced by the service justice and satisfaction of complaint management. The most relevant contributions from the related theoretical work indicate that the better the customer complaints are managed, the higher the level of possibility for customers to complaint, especially for public and direct responses(complaint behaviors). The only exception, although the statistical significant support was not found, is the private response, as the chance gets lower than before experiencing the complaint management.

The Clinical Study of Autonomic Bioelectric Response Recorder on Patients with Chronic Headache (만성두통환자(慢性頭痛患者)의 생체전기자율반응검사에 의(依)한 임상적(臨床的) 고찰(考察))

  • Hwang Seon-Me;Lee Seung-Jin;Chung Dae-Kyoo
    • Journal of Oriental Neuropsychiatry
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    • v.11 no.2
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    • pp.63-78
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    • 2000
  • Headache is one of the most common medical complaints. It is not so easy to manage headache. especially if it is chronic although it seldom cause serious problem. There are many psychological factor known to induce, maintain an aggravate symptom in patients with chronic headache. The purpose of this study is to investigate clinical characteristics with ABR-2000 was carried out for 57 patients who had been suffered from headache for 6 months from march to August 2000.The results were as follows:1. According to the statics, on the whole woman's rate was higher than man's, and the mean duration of the headache was 8.06 years.2. Common associated symptoms were nausea. dyspepsia, dizziness, palpitation, fatigue, depression, etc.3. According to oriental medical differentiation of symptoms and signs, the rate of stagnation of the liver-qi's fire-transmission(肝變化火), deficiency of blood(血虛) and plegm syncope (痰厥), these three types were hghest.4. Result of analyzing ABR-2000 is that the rate of low response is higher than high response's on each item. But result of Graph A is that the rate of high response in higher than that of low response only in deficiency of Yin(陰虛) and the rate of high response in stagnation of the liver-qi's fire-transmission(肝變化火) and deficiency of blood (血虛) is comparatively high. Result of Graph R is that the rate of high response in wind-heat(風熱), deficiency of blood(血虛) and plegm syncope(痰厥) is comparatively higher than in others.

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Jury Evaluation Test for Annoyance Response of KTX(Korea Train Express) and Ordinary Train Noise (고속철도와 일반철도소음의 성가심 반응에 대한 청감실험 비교 연구)

  • Chun, Hyung-Joon;Kim, Deuk-Sung;Ko, Joon-Hee;Chang, Seo-Il
    • Transactions of the Korean Society for Noise and Vibration Engineering
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    • v.18 no.3
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    • pp.335-344
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    • 2008
  • In recent years, public complaints against railroad noise by KTX and Ordinary train have been rising. Regulation of railways noise uses same standard without distinguishing the type of railroad cars. According to the type of railroad cars, the frequency characteristics of emitting noise is different. Therefore it is requested to know how the public response vary to each types of railroad cars. The noise annoyance from three types of trains(KTX, electric train, diesel train) was analyzed by jury evaluation test for assessing the effect of frequency characteristics. The numerical results by a semantic differential method showed that annoyance response to three type of trains depended on the frequency characteristics. As a result, this study proposed that the KTX could have a bonus level of maximum 2.9 dB(A) compared to ordinary train.

A study of the response of teachers and students on the traffic noise (도로 교통 소음에 대한 교사와 학생들의 반응)

  • Kim, Ceung-Ho;Lee, Kyung-Jong;Moon, Young-Hahn;Roh, Jae-Hoon;Yoon, Myung-Cho
    • Journal of Preventive Medicine and Public Health
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    • v.28 no.4 s.51
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    • pp.773-782
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    • 1995
  • The purpose of this study is to reveal how the road traffic noise influences on the response of teachers and students, which composed of conversation, studying, relaxation, and physical disturbances. The research method used in this study was self-administrated questionnaire. Samples of the survey were composed of 420 persons(114 teachers and 306 students) who are exposed to traffic noise less than 65 dB(A) from two junior high schools and 410 persons(140 teachers and 270 students) from two noisy junior high schools which the road traffic noise above 65 dB(A). In the response of both of the teachers and students in noisy(above 65 dB) schools complaints of disturbances of conversation, studying, relaxation, and physical disturbances are much higher than that of less noisy schools' teachers and students(p<0.01). On the occasion of time and season, the subjects answered the traffic noise cause high troublesome and stresses in the afternoon(12:00 - 17:00) and summer respectively. It is necessary to provide governmental comprehensive and fundamental measures to improve the noisy school environments.

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