• Korean Journal of Culture and Social Issue
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• v.19 no.3
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• pp.487-506
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• 2013

The present study investigated whether do the efforts of interviewer really impact on the building a rapport by using four rapport building techniques-personalization, empathy, listening, and credibility. One woman probation officer interviewed 139 criminals(male, 122; female, 17). And she tried to building a rapport by using 4 rapport building techniques for about 11 minutes in every interview. In result, the degree of rapport perceived by interviewees was different significantly between high rapport group and low rapport group of 4 each rapport technique. Result suggests that personalization and listening techniques would be efficient way of building a rapport in investigative interviewing.

• Korean Journal of Forensic Psychology
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• v.12 no.1
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• pp.53-73
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• 2021

This study is an experimental study comparing the psycho-physiological response differences of subjects according to the rapport building in polygraph tests. We randomly assigned 84 adults into a 2(veracity: Truth vs. Lie) x 2(rapport; Rapport building vs. Non-rapport building) between-subject design and measured ESS total scores as psycho-physiological responses. In order to manipulate the veracity conditions, participants in the truthful condition were told to tell their actual scores on several simple tasks but those in the lie condition were asked to tell higher scores than their actual scores. Afterwards all participants were polygraph tested in the order of pre-interview and main examination. The rapport conditions were manipulated by structured pre-interview scripts. As a result, there were significant differences in the examinee's total ESS scores depending on the veracity and rapport conditions. For truth-tellers, the ESS total scores were greater in the positive(+) direction in the rapport building condition than in the non-rapport building condition, indicating a prominent true response in the former condition. For liars, however, the ESS total scores were not significantly greater in the negative(-) direction in the rapport building condition than in the non-rapport building condition. Based on this study's results, we discussed the importance of rapport building in the pre-interview phase of a polygraph test and the need to operationalize verbal and non-verbal rapport building techniques.

• Journal of Venture Innovation
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• v.6 no.2
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• pp.67-82
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• 2023

The purpose of this study is to investigate the effect of Rapport Building Behavior on Customer Loyalty through Customer Attitude in the banking service environment targeting bank customers residing in Seoul and the metropolitan area. This study applied a significant sampling method, and the number of samples used in the final analysis was 201, and statistical analysis was performed on the input data using the SPSS 20.0 program. As a result of the analysis, first, it was found that the sub-factors of Rapport Building Behavior in the banking service environment, Attentive, Courtesy, and Information Sharing, had a significant positive (+) effect on customer loyalty, and Connecting was found that there was no positive (+) effect on customer loyalty. Second, Attentive, Courtesy, and Information Sharing, which are sub-factors of rapport building behavior, were shown to have a significant positive (+) effect on customer attitude, and Connecting was found that there was no positive (+) effect on customer attitude. Third, customer attitude was found to have a significant positive (+) effect on customer loyalty. Fourth, customer attitude was shown to mediate the relationship between rapport building behavior and customer loyalty. Therefore, it was found that rapport building behavior is a factor influencing customer attitude and customer loyalty in the banking service environment. This means that rapport building behavior between customers and banks can change customer attitudes and have a positive effect on customer loyalty. It can be seen as implying that customer management is necessary to increase customer loyalty through rapport building between customers and banks even in the changing banking service environment.

• Culinary science and hospitality research
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• v.24 no.3
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• pp.156-166
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• 2018

The purpose of this study was to examine the mediating effects of rapport on the relationship between type of organizational culture and innovative behavior of hotel chefs. In order to accomplish the research purpose, data were collected from 202 chefs working at five-star hotels located in Gwangju and Jeonnam areas, and SPSS 22.0 Program was used to conduct frequency analysis, reliability analysis, exploratory factor analysis, regression analysis and mediation effect analysis. The results of the study were as follows. Firstly, it was found that innovative behaviors of hotel chefs are significantly affected by three types of organizational culture: rational culture, consensual culture, and developmental culture. Secondly, it was found that rational and consensual culture have significant effect on rapport. Thirdly, it was found that better-formed rapport in hotel chefs significantly remarkably influences their innovative behavior. Fourthly, the study results revealed that rapport has a mediating effect on the relationship between type of organizational culture and innovative behavior of hotel chefs. Thus, in order to induce voluntary innovative behaviors from building rapport in the hotel organization, it is necessary to develop and implement effective strategies which will form a work environment where chefs can freely engage in mutual exchanges and build trust with one another.

• Journal of Venture Innovation
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• v.7 no.2
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• pp.101-123
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• 2024

Since COVID-19 crisis, health concerns and the need for interpersonal activities have driven many people to engage in leisure activities, which has naturally led to a steady increase in the participation rate of life sports. However, the start-up rate of sports facilities is decreasing and the closure rate is steadily increasing, and to survive in the over-competitive situation, sports facility operators need to develop and provide services with competitive advantages and come up with differentiated marketing plans. The purposes of this study were to (a) identify rapport-building behaviors for bring about relationship quality, customer satisfaction and customer trust, to a service provider in the sports leisure service environment (b) examine the ways in which customer satisfaction and customer trust induces positive behavior intentions in the sports leisure service environment, and (c) empirically verify the path of rapport- building behaviors through customer quality to continuance intention and WTPP(willing to pay premium price). The proposed conceptual model was empirically tested via structural equation modeling analysis using data collected from 350 adults who enjoy sports leisure services nationwide. Based on data analysis, firstly, attentive behavior, connecting behavior, courteous behavior, and information sharing behavior, were found to have a positive effect on relationship quality ,customer satisfaction and customer trust. Second, customer satisfaction was found to have a positive effect on both continuance intention and WTPP. Third, customer trust, a subcomponent of relationship quality, was found to have a positive effect on continuance intention, but not on WTPP. The findings of this study show that, first, rapport building with customers is important for sustainable growth management in the increasingly competitive sports and leisure service environment.

• Management & Information Systems Review
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• v.31 no.4
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• pp.139-165
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• 2012

This paper examine the roles of social rapport and friendship which are the representative variables of strong emotional bonds between customers and firms in service relationship marketing. As results, social rapport and friendship were confirmed as positive moderators between a relational antecedent variable and a relational mediator variable. In other words, emotional bonds, such as social rapport and friendship, stimulated relationship development in service relationship marketing. Meanwhile, customer-firm emotional bonds seemed to be a negative effect on the stage of a relational mediator variable and a relational outcome variable. This meant that relational mediator variable and emotional bond variables(social rapport and friendship) individually had an positive effect on a relational outcome variable. If emotional bonds between customers and firms had already built, they could have positive influence on the relational outcome, regardless of relational mediator variables. Conclusively, firms' relational efforts focus on the building the emotional bonds with customers, not on the process of relational antecedents, mediators, and consequences.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.4
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• pp.127-139
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• 2024

This study investigates the impact of edutech characteristics and both tangible and intangible educational services on the intention to re-enroll, which is directly related to the management performance of private institutes. The study aims to propose strategies to improve re-enrollment intentions and management performance based on the findings. Private education has grown continuously, complementing the limitations of public education and increasing parental dependence. This study tested the hypothesis that edutech characteristics, intangible services, and tangible services, increasingly utilized with the development of information and communication technology, would influence re-enrollment intentions. It also examined whether rapport-building behavior with parents would have a moderating effect on this relationship. The hypothesis testing results showed that among the edutech characteristics, content, intangible services such as reliability and empathy, and tangible services such as tangibility and payment accessibility positively impacted re-enrollment intentions. The hypothesis that rapport-building behavior would moderate the relationship between educational services and re-enrollment intentions was supported for empathy in intangible services and tangibility in tangible services. Based on these findings, the study proposed three strategies to improve management performance of private institutes. First, in terms of improving and managing edutech characteristics, it suggested introducing and updating edutech content and ensuring operational stability. Second, for improving and managing intangible services, it recommended managing instructor recruitment and training to enhance quality and competence, maintaining professionalism through continuous education by credible institutions, and providing level-based education for students based on the qualitative improvement of educational programs. Third, to improve and manage tangible services, it suggested setting appropriate tuition fees, offering various payment methods (online, mobile, card, bank transfer) unrestricted by time and place, and equipping interiors and facilities that enable focused learning. Additionally, considering the moderating effect of rapport-building behavior, it emphasized that improvements and management requiring costs are necessary, but making parents feel a high level of tangibility through rapport-building is also important. Furthermore, given the increasing importance of edutech based on information and communication technology, the study highlighted the need for various support measures such as government technological support and venture certification system support for institutes with an entrepreneurial spirit aiming to introduce innovative technologies such as AI technology based on large language models and AR/VR-applied metaverse environments. This study is expected to help improve the management performance of private institutes by specifically suggesting items and methods for improvement and management in the educational field.

• Korean Institute of Interior Design Journal
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• v.24 no.2
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• pp.100-107
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• 2015

The paper begins with the idea of the society of the continued rooms that building connects architectural space (building interior) and urban open space (urban interior) or countryside/rural open space (territorial interior). It gives an account of, through literature review, a theoretical possibility of integrating not only architecture and urbanism but also architecture and countryside/rural planning. The first site explores the continuously articulated and connected spaces between building interior, urban interior, and territorial interior, in understanding Alberti's analogy, "A house is a little city." (1452) The second site illustrates architecture as an open boundary and a spatial medium which makes building, urban, and territorial interiors connect and makes them continuous. There is an opportunity of reading the continued relations and the continua of spaces. The third site deals with the form of building that architecture creates for building interior (society of rooms) and urban interior (society of urban rooms), and moderates the interiors. The last site clarifies the territorial interior (society of countryside/rural rooms) that constitutes homogeneous spatiality moderated by architecture between building interior and urban interior. The paper discusses the society of the continued interiors(building/urban/territorial interiors) that ought to be a fundamental truth in the field of every project which deals with a unit of space. It logically clarifies the society of the interiors, not isolated and blocked off but multilayered and continued. It comes to the conclusion that the territorial interior should be subsumed under the design field and the society of the continued rooms ought to be considered as a united object of space in the fields of interior architecture/design, architecture, landscape, urbanism and countryside/rural planning. Ultimately, it aims at offering a departing point of discourse and a theoretical foundation for the future studies on urban interior and territorial interior.

• Korean Institute of Interior Design Journal
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• v.23 no.5
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• pp.67-75
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• 2014

Architecture is not only coming out of the making of a building room but also contributing to the making of an urban room. "The inside is not a contradiction of the outside...architecturally opened". (De Carli, 1967) The urban room is felt as a sense of rapport between building and city because architecture makes the building room closed simultaneously open toward the city. Architecture exists between both rooms. There is the possibility of integrating, by the conception of interior, architecture and urbanism and thus, the possibility of giving a theoretical ground to Interior Architecture/Design; "all architecture is interior architecture". (Ottolini, 1996) It is in line with the idea of the "Fusing: Landscape/Urbanism/Architecture". (Holl, 2009) The paper deals with, through literature review, a possibility of the fusing: Interior/Architecture/Landscape/Urbanism. The first site explores the meaning of the urban place as a thing, which gives a possibility of combining the building interior and the urban interior. The second site illustrates the idea of the urban interior for dwelling. The urban interior is definitely a place of dwelling to keep human inhabitancy, which takes place in a united interior of the building interior and the urban interior. The third site clarifies the idea of the urban interior. While the building interior gives human being with the private stage, the urban interior provides him with the public stage of city life. The two different interiors constitute an interior world for his trajectory of dwelling. The last site traces the conceptual development of the urban interior. The trace comes to a conclusion that architecture, landscape, and urbanism can be unified by the conception of interior and the urban interior is an object of "Interior Architecture/Design". This paper is theorized as a twofold singular of the building interior and the urban interior. Ultimately, it is relevant to the theoretical principle of fusing interior/architecture/landscape/urbanism, and aims at offering a departing point to consider the urban interior as an object of "Interior Architecture/Design" and for the future studies of the urban interior.

• Journal of the Korea Convergence Society
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• v.8 no.3
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• pp.133-140
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• 2017

The purpose of this study was to determine the effects of coaching leadership on organizational effectiveness of dental hygienists. A survey was conducted on dental hygienists in Busan and Kyungnam from December 7, 2016 to January 15, 2017. A total of 215 questionnaires were included in analysis. The influence factors of coaching leadership on the rapport-building between the leaders and the members included the leader's direction (p<0.001) and relationship (p<0.001). The influence factors of coaching leadership on organizational commitment included the leader's relationship (p<0.001), direction (p<0.05), development (p<0.05), and accountability (p<0.05). The influence factors of coaching leadership on job satisfaction included the leader's relationship (p<0.001) and development (p<0.01). The coaching leadership of dental hygienists has been found to make a positive influence on the organizational effectiveness. It is believed that systematic and comprehensive coaching leadership training for dental hygienists must be conducted to build up trust between the leaders and the members, facilitate communication, and enhance job commitment and performance. Furthermore.