• 제목/요약/키워드: quality index

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의료기관의 소비자 만족도 향상요소 도출 - Kano 모형에 기반한 의료서비스 품질 분류를 중심으로 - (How to Improve Patients' Satisfaction in Healthcare Organization? - Healthcare Service Quality Classification using Kano Model -)

  • 백혜란;김광점
    • 한국병원경영학회지
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    • 제19권2호
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    • pp.73-88
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    • 2014
  • Objective: This research investigates how to increase the quality of medical service and supply high quality of medical service to patients. By using Kano Model theory we examines what medical service attributes the hospital would be conducted preferentially for patient's satisfaction and provides informations of management strategies for hospitals. Method: To study patients' perception of medical service quality, first we performed pilot test to derive 30 medical service attributes. With 30 medical service attributes, we conducted survey of 300 subjects who have experienced medical services in 6 months. To examine patients' conception of medical services, a modified Kano's questionnaire using 5 scale is applied. Finally we calculated SI(Satisfaction index) and DI(Dissatisfaction index) and PCSI(Potential Customer Satisfaction Improvement) index with Kano's Model analysis results. Key Findings: We found that the quality of medical service categorized in 15 one-dimensional elements, 9 must-be elements and 6 indifferent elements. Moreover the attribute of gives prompt services and have patient's best interest at heart scored the highest SI, whereas the attributes of accurate and precise medical service, exact records, enough explanation and polite attitudes are the highest score of DI. And also good explanation of the bill scored the highest PCSI. In this study findings indicate that while medical service providers try to increase patients' satisfaction by improving hospital's environments, patients' perception of trust and good interpersonal relationships with medical service providers have strong and positive impact on patients' satisfaction.

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미병 증상과 삶의 질 연관성 연구 (The Association between Mibyeong Symptoms and Quality of Life)

  • 박기현;이영섭;진희정
    • 대한예방한의학회지
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    • 제21권2호
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    • pp.35-44
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    • 2017
  • Objectives : The purpose of this study was to investigate the association between quality of life and Mibyeong index of abnormal symptoms by the Mibyeong state. Methods : A total of 1,100 people were recruited into this study and were collected by specialized research company. The data were collected by personal information using MBI(Mibyeong Index) and SF-12 (Short form-12) and were analyzed with SPSS (version 21.0) computer program, and included Pearson's chi-square test, ANOVA, Pearson's correlation coefficient, and multiple regression analysis. Results : The Mibyeong Index which represents abnormal symptom type showed significant difference for Mibyeong state (p<.001). In Total subject, fatigue, pain, low sleep quality and indigestion were found to be significant predictors of PCS(Physical Component Summary). In Healthy group, pain was found to be significant predictor of PCS. In MI 1 group, fatigue, pain, indigestion and anxiety were found to be significant predictors of PCS. In MI 2 group, fatigue, pain and low sleep quality were found to be significant predictors of PCS. In Total subject, fatigue, depression, anger and anxiety were found to be significant predictors of MCS (Mental Component Summary). In Healthy group, indigestion and anxiety were found to be significant predictors of MCS. In MI 1 group, depression and anger were found to be significant predictors of MCS. In MI 2 group, fatigue and depression were found to be significant predictors of MCS. Conclusions : The relationship between Quality of life and MBI changes according to Mibyeong state. We expect that this result could be contribute to health management of people in Mibyeong state.

한국 동해연안의 수질 평가 (Water Quality Assessment at Coastal Area of the East Sea of Korea)

  • 김영숙;이용화;최희구
    • 해양환경안전학회지
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    • 제18권1호
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    • pp.15-24
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    • 2012
  • 동해연안의 수질특성 및 상태를 파악하기 위하여 2004년부터 2010년까지의 국가해양환경측정망 조사결과를 이용하여 수질인자의 거동을 분석하였다. 본 연구에서는 통계적 방법을 이용한 수질인자간의 상관관계 및 주성분 분석을 통하여 해역별 수질환경 특성을 파악하였으며, OECD의 부영양화 기준과 부영양도, 그리고 유기오염도 지수의 산정으로 해역별 오염상태를 평가하였다. 수질인자간의 주성분 분석에서 동해연안은 클로로필 a와 염분이 주요인자로 설명되는 2개의 요인으로 구분되었다. 해역별로는 죽변을 경계로 남부와 중부로 분류되었으며, 동해 중부 해역에서는 죽변, 그리고 남부해역에서는 감포연안이 별도로 분류되었다. 동해연안의 영양상태는 Oligotrophic~Mesotrophic 수준으로 구분되었으며, 부영양화도는 1 이하로 평가되었다. 유기오염지수는 동해연안 전 해역에서 양호한 수질상태로서 평가되었다.

당뇨병노인의 구강환경과 자가간호행위가 구강건강관련 삶의 질에 미치는 영향 (The Effect of Oral Environment and Self-care Behavior on Oral Health-related Quality of Life in the Elderly with Diabetes)

  • 성기월
    • Journal of Korean Biological Nursing Science
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    • 제22권3호
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    • pp.192-203
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    • 2020
  • Purpose: The purpose of this study was to identify the influencing factors of oral environment and self-care behavior on the oral health-related quality of life in the elderly with diabetes. Methods: The participants were 110 elderly patients with diabetes and follow-up care on their outpatient clinic in D and G city. Data were collected September-December 2018, using questionnaires of the Oral Health Impact Profile (OHIP-49) and Kim's Self-care Behavior, measuring with the tooth-pick (Premiers Dental), Halitosis Checker (HC-212M), and Moisture Checker for Mucus (MCM) for oral environments. The data were analyzed the by independent t-test, oneway ANOVA, Pearson's correlation, and stepwise multiple regression analysis using an IBM SPSS Statistics 25.0 Program. Results: There was positive correlation between oral health-related quality of life and self-care behavior (r= .61, p< .001), negative correlations among halitosis (r = -.34, p< .001), gingival index (r = -.31, p= .001) and plaque index (r = -.32, p= .001). Self-care behavior (β= .46, p< .001), subjective health status (good) (β= .23, p= .002), halitosis (β= -.16, p= .030), and plaque index (β= -.15, p= .041) explained 46.0% of the variance in the oral health-related quality of life. Conclusion: It is necessary to develop nursing care for elderly patients with diabetes that can enhance the self-care behavior and subjective health status, and lower halitosis and plaque index, the factors influencing the oral health-related quality of life in elderly patients with diabetes.

고속도로 콘크리트 포장에 대한 품질평가지수 평가인자의 적정성 검토 (Feasibility Study the Assessment Factor of Quality Performance Index in Expressway Concrete Pavement)

  • 이승우;김경일;고동식;홍승호
    • 대한토목학회논문집
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    • 제37권1호
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    • pp.133-141
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    • 2017
  • 고속도로의 확충과 산업발전에 따른 물동량 증가로 인하여 도로 구조물의 내구성 저하와 취약구간의 반복적인 하자가 발생하고 있다. 따라서 국외에서 사용하는 품질보증제도 도입방안에 대한 연구가 진행되고 있다. 국내의 경우 한국도로공사는 점검위주의 품질관리에서 목적물의 품질성능 위주의 품질관리 체계로의 전환을 위하여 목적물의 품질 수준 측정이 가능하도록 정량적 평가 지수인 품질성능지수(QPI : Quality Performance Index)를 개발하여 적용하고 있다. 품질성능지수에서 콘크리트포장 평가인자는 포장두께, 압축강도, 평탄성, 기포간격계수로 구성되어 있다. 콘크리트 평가인자의 경우 국외에서 경험적 판단에 의해 자체적으로 선정된 인자를 사용하고 있는 실정이다. 따라서 본 연구에서는 콘크리트 포장 평가인자를 수명예측 시뮬레이션 및 실측 자료를 활용하여 분석하고 평가인자의 적정성을 검토하였다. QPI의 콘크리트포장 평가인자인 포장두께, 압축강도, 평탄성, 기포간격계수는 포장수명, 공용성 및 내구성을 적절하게 판단할 수 있는 인자로 사료된다.

Regional disparities related to cardiovascular diseases and diet quality in Korean adults: based on the 2013-2016 Korea National Health and Nutrition Examination Survey Data

  • Bo Young, Seo;Eun Sil, Her
    • Nutrition Research and Practice
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    • 제16권6호
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    • pp.755-764
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    • 2022
  • BACKGROUND/OBJECTIVES: Cardiovascular diseases (CVDs) are the leading cause of death in Koreans, and eating habits, including diet quality, are among the etiologies of these diseases. Recently, various studies on regional health disparities have been conducted. However, there are limited studies on their relationship with nutritional factors. This study aimed to identify the magnitude of regional disparities in diet quality and prevalence of CVD in Korean adults. SUBJECTS/METHODS: This study included 17,646 participants aged ≥ 20 years from the 7th (2013-2016) Korean National Health and Nutrition Examination Survey. Participants were classified into four groups based on their residential areas: City 1, City 2, City 3, and non-city. Demographic characteristics, health-related factors, body mass index (BMI), metabolic syndrome index, diet quality, and CVD prevalence were evaluated. RESULTS: In terms of demographic characteristics, age (P < 0.001), marital status (P < 0.001), educational level (P < 0.001), and income (P < 0.001) were lower in the non-city category. Health-related factors such as monthly drinking rate (P < 0.01) and mental stress (P < 0.05) were the highest in City 1 and lowest in the non-city group. Conversely, the current smoking rate (P < 0.05), BMI (P < 0.05), and prevalence of metabolic syndrome (P < 0.001) were the highest in the non-city group (P < 0.05). The non-city group also had the highest prevalence of CVDs (35.6%). This group had the lowest diet quality index (68.36 ± 0.22, P < 0.01), caused by low intake of fruit and calcium, a lack of sodium moderation, and an overall imbalance in the macronutrient and fatty acid ratio. When the diet quality index was increased by 1, the odds ratio for the prevalence of CVDs was reduced by 0.991 (P < 0.001), but this was not the case in all regions. CONCLUSIONS: This study provides useful information and data in identifying and resolving the regional health disparities related to CVD prevalence and implementation of public health nutrition systems.

Effects of Interferential Current Treatment on Pain, Functional Ability, and Health-Related Quality of Life in Chronic Stroke Patients with Lumbago; A Randomized Controlled Study

  • Jung, Kyoung-Sim;In, Tae-Sung
    • 대한물리의학회지
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    • 제15권1호
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    • pp.25-32
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    • 2020
  • PURPOSE: This study examined the efficacy of an interferential current (IFC) treatment on the improvement of pain, disability, and quality of life in stroke patients with lumbago. METHODS: A double-blind, randomized clinical trial was conducted on 40 stroke patients with lumbago. The patients were allocated randomly into two groups: the IFC treatment group (n= 20) and the placebo treatment group (n= 20). The IFC group received 30 minutes of IFC treatment on the lumbar region, while the placebo group received IFC treatment but without real electrical stimulation. The intervention was administered five days a week for four weeks. The primary outcomes of pain intensity were measured using a visual analogue scale. The secondary measurements included the Barthel Index, Oswestry Disability Index (ODI), and health-related quality of life (HRQoL). RESULTS: The measurements were conducted before and after the two-week intervention period. Compared to the placebo treatment group, the IFC treatment group showed significantly greater improvement in the pain intensity (p<.05), ODI (p<.05), and SF-36 (p<.05) at the end of the intervention. No significant differences in the Barthel Index were found between the two groups. CONCLUSION: These findings show that an IFC treatment can improve pain, functional ability, and quality of life, highlighting the benefits of somatosensory stimulation from IFC in stroke patients with lumbago.

파일럿 규모 모의관로에서 부식성 수질제어 효과와 부식지수 모니터링 (Effect of corrosive water quality control and corrosion index monitoring in pilot scale pipeline simulator)

  • 김도환;김영진;손희종;류동춘;안준영;김철용;황인성
    • 상하수도학회지
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    • 제32권2호
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    • pp.183-192
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    • 2018
  • Applicability of corrosion inhibitor was evaluated using pilot scale water distribution pipe simulator. Calcium hydroxide was used as corrosion inhibitor and the corrosion indices of the water were investigated. Corrosion indices, Langelier saturation index (LI) increased by 0.8 and calcium carbonate precipitation potential (CCPP) increased by 9.8 mg/L. This indicated that corrosivity of water decreased by corrosion inhibitor and the effects lasted for 18 days. Optimum calcium hydroxide dose was found to be 3~5 mg/L for corrosion inhibition. We suggest that monitoring of CCPP as well as LI need to be conducted to control corrosivity of water.

Quality of Life Index-Caner의 구성타당도 검증 -국내 암환자를 대상으로- (Validation of Quality of Life Index-Cancer among Korean Patients with Cancer)

  • 소향숙;이원희;이은현;정복례;허혜경;강은실
    • 대한간호학회지
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    • 제34권5호
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    • pp.693-701
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    • 2004
  • Purpose: The purpose of this study was to validate Quality of Life Index-Cancer (Q.L.I.-C) developed by Ferrans (1990) among Korean cancer patients. Method: This study design was exploratory factor analysis methodology. Q.L.I.-C was translated into Korean and reverse-translated into English. The subjects were 357 Korean patients with various cancers. Data were collected by questionnaires from May to August, 2000 and was analyzed by descriptive statistics, Principal Component Analysis for construct validity and Cronbach's alpha coefficient for reliability. Result: The range of factor loadings was .446~.841. The explained variance from the 5 extracted factors was 63.7% of the total variance. The first factor 'family' was 35.5%, and 'health & physical functioning', 'psychological', 'spiritual', and 'economic' factors were 11.5%, 6.9%, 5.6%, and 4.2% respectively. Because of cultural difference between Americans and Koreans, certain items such as sexuality, job status, and education were deleted from the extraction of factors in this study. The Cronbach's alpha coefficient was .9253 among the 28 items. Conclusion: Q.L.I.-C could be applied in measuring quality of life of Korean cancer patients. It also recommend to do further studiesfor validation of Q.L.I.-C American and Korean versions relating to cultural differences.

Effect of Maltodextrin Concentration and Drying Temperature on Quality Properties of Purple Sweet Potato Flour

  • Ahmed, Maruf;Akter, Mst. Sorifa;Chin, Koo-Bok;Eun, Jong-Bang
    • Food Science and Biotechnology
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    • 제18권6호
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    • pp.1487-1494
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    • 2009
  • The effects of drying temperature (55, 60, and $65^{\circ}C$) and addition levels of maltodextrin (MD) (10, 20, and 30%) on the physicochemical properties and nutritional quality of purple sweet potato flour were investigated. MD-added flours had higher $L^*$ values, water soluble index, total phenolic, and anthocyanin contents than untreated flour. However, $a^*$, $b^*$ values, water absorption index, and swelling capacity were dependent on the drying temperature and MD concentration. On the other hand, untreated flour had a higher ascorbic acid content compared to the MD-treated flour. Ascorbic acid contents decreased, whereas anthocyanin content was not significantly different, with increasing drying temperatures. MD was positively correlated with phenolic content, anthocyanin, hue angle, and water soluble index. However, there was no correlation between quality parameters and glass transition temperature. The best quality product was obtained when samples were pretreated with MD before drying, regardless of drying temperature.