• Title/Summary/Keyword: quality index

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A Study on the Track Irregularity Index for the Estimation of Track Quality (궤도품질평가를 위한 궤도틀림 지표에 대한 연구)

  • 오지택;한승용
    • Proceedings of the KSR Conference
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    • 2000.11a
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    • pp.450-457
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    • 2000
  • This paper establishes a scheme to estimate track quality using standard deviation and deterioration rate of track irregularities. To provide index of quality, standard deviation and deterioration rate of track irregularities are analyed. As an index, standard deviation and deterioration rate were applied to decision of corrective maintenance and replacement maintenance, respectively. Further, this paper proposes a basic scheme for a modernization of mechanize track maintenance that using MTT(Multiple Tie Tamper) and Ballast Cleaner.

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Quality Improvement Priorities for Cosmetic Store Service Using Kano Model and Potential Customer Satisfaction Improvement Index (Kano 모델 및 잠재적 고객만족 개선 지수를 이용한 화장품 매장 서비스 품질 개선 우선순위)

  • Song, Ji-Ahn;Jang, Seong-Ho
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.342-353
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    • 2020
  • The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

Multi-Dimensional Index of Quality of Life: The Pakistan Case

  • Gilani, Bilal Ijaz;Salman, Rohail
    • Asian Journal for Public Opinion Research
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    • v.2 no.1
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    • pp.32-51
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    • 2014
  • Quality of Life in Pakistan is an understudied and rather unexplored domain. With various definitions and challenges to explaining quality of life, a public opinion poll and scientific surveys have been conducted in order to find out more about the quality of life in Pakistan. Using a nationally representative sample, this paper seeks to identify quality of life measures, find results, and analyze them to see what they mean, specifically in the context of Pakistan.

Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees (PCSI 지수를 활용한 국방 서비스품질 분석 및 실증적 비교분석 -100인 미만 소기업 중심으로)

  • Nam, Yoon-Wook;Ko, Dong-Hyeon;Kim, Hyun-Min;Lee, Kowan-Woo
    • Journal of Korean Society for Quality Management
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    • v.51 no.1
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    • pp.37-54
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    • 2023
  • Purpose: A main aims are to check the level of satisfaction of service quality and derive service quality factors in the field of defense quality assurance activities that need improvement. Furthermore, the paper presents a basic data for identifying future development directions. Methods: Classify the level of service perceived by customers and calculate the customer satisfaction coefficient and PCSI index. In addition, the direction of future research is established by empirically comparing and analyzing the data of this study and the past data. Results: The paper derive the service quality factors to be provided to small businesses in the current state. Moreover, It shows the increasing trend of new companies using comparative analysis with past data Conclusion: Since the new company consists of small businesses with less than 50 employees, further research on small businesses is needed in the future.

The efficiency evaluation for TQM activities

  • Yoo Hanjoo;Lee Jeong-Dong
    • Proceedings of the Korean Society for Quality Management Conference
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    • 1998.11a
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    • pp.419-428
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    • 1998
  • In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA), It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementory methodology.

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The Analysis of Fatigue Quality Index for Shape of Elliptical Hole in Plate (평판에서 타원공의 형상에 따른 피로도지수 해석)

  • 송준혁;노홍길;강희용;양성모
    • Proceedings of the Korean Society of Machine Tool Engineers Conference
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    • 2003.04a
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    • pp.130-136
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    • 2003
  • A FQI(fatigue quality index) analysis using the concept of SF(severity factor) is performed to various shape of elliptical hole. FQI is fatigue quality index to estimate the dynamic SF from static SF by finite element analysis. Since the SF is affected by the location of cutout in plate and radius ratio, static SF is analyzed with finite element method and forms the equation of FQI for predicting a dynamic SF. To examine the validity, dynamic SF is measured by photoelastics and thermalelastics for an epoxy resin plate with various elliptical holes under dynamic load.

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A comparison of the traditional scoring system with the efficiency measuring system for evaluating the TQM activities

  • Yoo, Han-Joo;Lee, Jeong-Dong
    • Journal of Korean Society for Quality Management
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    • v.27 no.2
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    • pp.47-56
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    • 1999
  • In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA). It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementary methodology.

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Quality of Life of Women Undergoing Chemotherapy for a Gynaecological Oncological Disease in Turkey

  • Akkuzu, Gulcihan
    • Asian Pacific Journal of Cancer Prevention
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    • v.13 no.4
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    • pp.1277-1280
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    • 2012
  • Aim: Studies have shown effects of surgery, radiation and chemotherapy on quality of life in cases of gynaecological cancer. Very few studies are available examining the quality of life of individuals in Turkey who have been diagnosed with gynaecological cancer and undergoing treatment. Method: This study was performed to evaluate the quality of life of such patients using the EORTC-QLQ-C30 Quality of Life Index. Chi-square Yates, Mann-Whitney-U tests and variance analysis used for statistical analizing. Results: The EORTC-QLQ-C30 Quality of Life Index mean points for "general well-being and quality of life" of the patients were found to be $60.5{\pm}25.0$. In the sub-groups of the Quality of Life Index determined fatigue ($60.1{\pm}24.8$), economic difficulties ($46.9{\pm}33.3$), pain and loss of appetite ($42.9{\pm}27.8$; $42.9{\pm}34.0$) and insomnia ($40.1{\pm}34.0$) were the symptoms most reported to have a negative effect on quality of life. Statistical significance was noted for marital status and income status (p<0.05) but not educational level. Conclusion:Determination of quality of life of women with a diagnosis of gynaecological oncological disease who are undergoing chemotherapy enables provision of a more comprehensive and higher quality of care.

Status and its Improvement of Comprehensive Water Quality Evaluation (물환경 종합평가의 현황과 선진화 방안)

  • Choi, Ji Yong;Lee, Jee Hyun;Lee, Jae Kwan;Kim, Chang Su
    • Journal of Korean Society on Water Environment
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    • v.22 no.5
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    • pp.748-756
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    • 2006
  • Accurate and timely information on status and trends in the environment is necessary to shape sound water quality management policy and to implement water quality improvement programs efficiently. One of the most effective ways to communicate information on water quality trends to policy-makers, scientists, and the general public is with comprehensive water quality indices. The derivation and structure of a water quality index (WQI) for the classification of surface water quality is discussed. The WQI generally developed through the selection, transformation and weighting of determinants with rating curves based on legal standards and quality directives or guidelines. The representative pollutants should be included in the index, and the relationship between the quantity of these pollutants in the water and the resulting quality of the water should be based on scientific results. The WQI be simply and meaningfully formulated that nonscientifically trained users can easily become familiar with the framework of the system and use the output data to evaluate their own pollution problems.

Proposal of a New Process Capability Index Based on Dollar Loss by Defects

  • Park, Seung-Wook
    • International Journal of Quality Innovation
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    • v.9 no.1
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    • pp.41-54
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    • 2008
  • The process capability indices have been widely used to measure process capability and performance. In this paper, we proposed a new process capability index which is based on an actual dollar loss by defects. The new index is similar to the Taguchi's loss function and fully incorporates the distribution of quality attribute in a process. The strength of the index is to apply itself to non-normal or asymmetric distributions. Numerical examples were presented to show superiority of the new index against $C_p$, $C_{pk}$, and $C_{pm}$ which are the most widely used process capability indices.